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Lenovo BUS controller issue

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Loargann -  
PatRoumi Posted messages 2 Status Membre -
Hello,

I just bought a Lenovo C260 and I'm having a problem with the USB bus controller. It shows a yellow exclamation mark and then:
Intel(R) Pentium(R) processor N-and-J-series/Intel(R) Celeron (R) processor N - and J - series
EHCI USB - 0F 34
"This device cannot start (code 10)."

I went to the device manager to update this driver, Windows says it is updated but the problem persists.
Can you help me? I'm totally lost... ;-)
Do I need to return the computer to the seller? Or is it possible to fix this issue myself?
Thank you very much in advance...

Configuration: Windows / Firefox 33.0

24 réponses

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Réponse 1 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Try again to install the driver manually:
Look --> here

--
Human beings are at their best when things are at their worst.
3
Loargann
 
Reinstallation completed but still the same issue as I suspected...
0
todd86 > Loargann
 
Good evening. I have the same problem as you. I purchased a Lenovo All-in-One C260.

In Lenovo Solution Center, alert message 1
Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series EHCI USB - 0F34 STATUS: disabled.
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Réponse 2 / 24
glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 582
 
Hello,
On the manufacturer's website, there are two options for the C260, which model is concerned?
C260 All-in-One (Lenovo)
C260 Touch All-in-One (Lenovo)
What operating system and is it 32 or 64 bits?
Regards.

--
The one who is not welcomed when arriving is ALWAYS welcomed when leaving!
Breizh a tao
0
Loargann
 
Thank you for your attention. The model is the C260 All-in-one and the operating system is 64-bit (x64 processor), Windows 8.1 (with Bing).

Best regards.
0
Loargann
 
I forgot to tell you that I have the disk driver for this PC. Unfortunately, being ignorant about this, I don't know if it can be useful to me and how I should use it...
Thanks again!
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 582
 
On the line in alert, the one with the /!\ yellow, apply what is explained on the following page HERE, then copy and paste in your next response the device identification number, only the first line.
Best regards.
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Loargann > glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention  
 
Here is what I found:

PCI\VEN_8086&DEV_0F34&SUBSYS_369517AA&REV_0E
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Réponse 3 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Hello,

Install this --> Intel

--
Human beings are at their best when things are at their worst.
0
Loargann
 
Hello,
Several items appear when I open the folder you mentioned, what exactly should I install? (I’m really bad at this and I apologize.)
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kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Run the setup.exe file.
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Loargann
 
I launched the file and installed the software for Intel chipset devices. Is that what I was supposed to do? Then, nothing special displays. I checked the device manager and the problem is still there. Should I restart the PC?
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Réponse 4 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Right-click on the device
Uninstall it
Restart the PC.

Go to Device Manager.
Right-click on the device
Choose --> Update driver
Choose --> Browse my computer for driver software
Click on --> Let me pick from a list of device drivers on my computer...
Click on --> Have Disk
Browse
Go to the unzipped driver folder --> INF_...
Folder --> win7
Select the file --> VLV2USB.inf
Restart

Human beings are at their best when things are at their worst.
0
Loargann
 
Hello and thank you for the reply.
I followed this new procedure but it tells me that Windows found a driver for the device but encountered an error while trying to install it... anyway, it's not working!
Not knowing much about it, I don't know what to do... ;-)
0
Loargann
 
PS: when I uninstalled it, I did not check the box "remove the driver for this device" for fear of making a mistake...
0
Loargann
 
... but he no longer appeared on the list following that operation. When I restarted to install the file you mentioned, the controller with the ! was still there.
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Réponse 5 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Right-click on the device
Uninstall it, delete the driver if prompted.
Restart the PC.

--
Human beings are at their best when things are at their worst.
0
Loargann
 
I uninstalled the driver and then restarted, and it displayed: Standard Extended PCI to USB Host Controller.
Then I followed the procedure you showed me before, but the problem reappeared: windows found a driver for the device but encountered an error... (Code 10).
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Réponse 6 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Is it still the same ID number?

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Human beings are at their best when things are at their worst
0
Loargann
 
I found:
PCI\VEN_8086&DEV_0F34
(This time there was only this line)
0
Loargann
 
Oops! I made a mistake, it was the identification number of the corresponding device that was meant, not the material identification number which is the following: PCI\VEN_8086&DEV_0F34&SUBSYS_369517AA&REV_0E
0
Loargann
 
So it's the same... Did I mess up somewhere? ;-)
0
Loargann
 
Just so you know, I have the driver disk that came with my PC: can it be useful?
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Réponse 7 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Press Windows + R
Type --> cmd.exe and OK
Type --> sfc /scannow and enter.

A system file check will occur.

--
Human beings are at their best when things are at their worst.
0
Loargann
 
The verification does not occur because when I press "enter," I am informed that to use the SFC utility, I must be an administrator running a console session. I admit I do not understand (there is only one account on this PC).
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Réponse 8 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Go to Start
In the search bar, type --> cmd.exe
In the list, choose cmd.exe as administrator

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Human beings are at their best when things are at their worst
0
Loargann
 
Hello,
I went to the search bar and typed cmd.exe but only a black window opened without the option to choose from a list, with this indicated
C:\WINDOWS\system32>
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Réponse 9 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Are you sure you are on an administrator session or do you have a standard user account?

--
Human beings are at their best when things are at their worst.
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Loargann
 
Reading your question made me doubt, but I went to check and I am indeed the account administrator, the box is checked.
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Réponse 10 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Right-click on the device again
Uninstall it including the drivers
Restart the PC.

Go back to Device Manager
Right-click on the device in question
Update driver
Browse my computer for drivers
Browse
Go to the unzipped driver folder --> INF_....
Select the folder --> all
Next, etc...
Restart

Human beings are at their best when things are at their worst
0
Loargann
 
Good evening and sorry for the late reply... I did try what you suggested but it didn't work at all. It's the same as before, Windows encountered an error (code 10) therefore "the device is not in a state to fulfill this request."
0
Loargann
 
Is it possible to solve this problem without too much difficulty?
0
Réponse 11 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Repair Windows without data loss.
Check out this tutorial --> Repair Windows 7

--
Human beings are at their best when things are at their worst.
0
Loargann
 
This concerns Windows 8.1 for me.
0
Loargann
 
I performed the repair (Windows 8) without data loss and unfortunately the problem is still there... When I display the hidden devices, it still indicates that the USB bus controller is not starting... This is starting to annoy me...
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Réponse 12 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Go into the BIOS
Advanced
USB Configuration
Check if it is set to enable

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Human beings are at their best when things are at their worst
0
Loargann
 
Good evening,

I went into the BIOS under Advanced - CPU Setup - each line ends with <enabled>
I went to the Devices tab - USB support <enabled>
Everything seems to be activated.

Additionally, I did some research in safe mode if my memory serves me right; I was able to access the following information by typing: sfc/scannow (my account was recognized as administrator this time)
Here is what appeared: Windows Protection found damaged files and was able to repair them (Note: I had re-tried to uninstall the driver, etc.). Details in the CBS.Log
windir\logs\CBS\CBS.log

Anyway, the problem is still there... I'm sorry to be confused, but all of this is totally or almost unfamiliar to me... Thank you for your help.
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Réponse 13 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Is the ring road still on alert?

Have you checked if Windows is up to date?
Go to Windows Update and do all the updates.
Also check the optional ones.

--
Human beings are at their best when things are at their worst.
0
Loargann
 
The ring road is still on alert and I launched an update that took time but it didn't change anything.
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Réponse 14 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Try this driver --> Chipset

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Human beings are at their best when things are at their worst.
0
Loargann
 
Hello,
When I try to install this driver, it automatically indicates the location:
D:\EXE Build \ Intel chipset Driver
When I confirm, this appears:
The driver or UNC share you selected does not exist or is not accessible. Please select another.

However, the only thing I can select is "insert a CD into the CD drive." It's quite large. I don't have a CD on hand, especially since I don't know what it's for.
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Réponse 15 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
The location should be rather in C and not in D?
Do you have multiple partitions?

--
Human beings are at their best when things are at their worst.
0
Loargann
 
I managed to install it at: C:\Intel chipset Driver
The installation went well. I restarted my PC but the problem is still there.
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Réponse 16 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
I just bought a Lenovo C260

Go back to the seller and use the warranty.

Good luck.
--
Human beings are at their best when things are at their worst
0
Loargann
 
Thank you so much for your help!
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Réponse 17 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
You're welcome.
Have a nice day.

--
Human beings are at their best when things are at their worst.
0
Loargann
 
Hello,

I’m back. I’m responding because I think this could be interesting. I returned the PC and the seller refunded me. He was quite surprised and told me it was definitely bad luck; besides, there was no way to get a new one since he didn’t have any in stock.
I went to another store to buy the same one (40 euros more), I set up the PC (last night), and surprise: the problem reappeared!!!!
What could this issue be? Is it simply related to the software installed by Lenovo (solution center) that is not suitable for the PC's configuration?
Personally, I don’t think I’m that unlucky...
What do you think? Thanks for your response.
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Réponse 18 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Have you done all the updates via Windows Update?

--
Humans are at their best when things are at their worst.
0
Loargann
 
I'm working on them, but there are many... I admit that I'm a bit lost in all these updates... It seems that one of them failed. I've restarted Windows Update once again and it's still downloading 4 updates right now.
What kind of problems do you think I might encounter with this USB bus controller since my PC is working fine...?
0
Loargann
 
I have made all the updates but the "!" is still there...
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kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Right-click on the device
Uninstall it
Restart the PC.
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Loargann > kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention  
 
I uninstalled, removed the device; When I turned it back on, I see this: ! standard extended PCI to USB host controller disabled.
I await your instructions. Can you answer my questions about the risks of having this kind of alert on my PC, thank you very much because I would like to know more! ;-)
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Réponse 19 / 24
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
What is the equipment ID number?

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Human beings are at their best when things are at their worst
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PatRoumi Posted messages 2 Status Membre
 
Same issue, but I got information from Lenovo.
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Réponse 20 / 24
Loargann
 
I did the same process as on the old PC, by searching for "PCI to USB standard host controller" I found the hardware ID number:
PCI\VEN_8086&DEV_0F34&SUBSYS_369517AA&REV_0E
In short, it's exactly the same as on the old PC and I don't really want to do the same manipulations as last time... Could you reply to me in more detail when you have the time, thanks a lot.
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