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Lenovo BUS controller issue

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Loargann -  
PatRoumi Posted messages 2 Status Member -
Hello,

I just bought a Lenovo C260 and I'm having a problem with the USB bus controller. It shows a yellow exclamation mark and then:
Intel(R) Pentium(R) processor N-and-J-series/Intel(R) Celeron (R) processor N - and J - series
EHCI USB - 0F 34
"This device cannot start (code 10)."

I went to the device manager to update this driver, Windows says it is updated but the problem persists.
Can you help me? I'm totally lost... ;-)
Do I need to return the computer to the seller? Or is it possible to fix this issue myself?
Thank you very much in advance...

Configuration: Windows / Firefox 33.0

24 answers

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  1. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Try again to install the driver manually:
    Look --> here

    --
    Human beings are at their best when things are at their worst.
    3
    1. Loargann
       
      Reinstallation completed but still the same issue as I suspected...
      0
      1. todd86 > Loargann
         
        Good evening. I have the same problem as you. I purchased a Lenovo All-in-One C260.

        In Lenovo Solution Center, alert message 1
        Intel(R) Pentium(R) processor N- and J-series / Intel(R) Celeron(R) processor N- and J-series EHCI USB - 0F34 STATUS: disabled.
        0
  2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
     
    Hello,
    On the manufacturer's website, there are two options for the C260, which model is concerned?
    C260 All-in-One (Lenovo)
    C260 Touch All-in-One (Lenovo)
    What operating system and is it 32 or 64 bits?
    Regards.

    --
    The one who is not welcomed when arriving is ALWAYS welcomed when leaving!
    Breizh a tao
    0
    1. Loargann
       
      Thank you for your attention. The model is the C260 All-in-one and the operating system is 64-bit (x64 processor), Windows 8.1 (with Bing).

      Best regards.
      0
    2. Loargann
       
      I forgot to tell you that I have the disk driver for this PC. Unfortunately, being ignorant about this, I don't know if it can be useful to me and how I should use it...
      Thanks again!
      0
    3. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
       
      On the line in alert, the one with the /!\ yellow, apply what is explained on the following page HERE, then copy and paste in your next response the device identification number, only the first line.
      Best regards.
      0
      1. Loargann > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        Here is what I found:

        PCI\VEN_8086&DEV_0F34&SUBSYS_369517AA&REV_0E
        0
  3. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Hello,

    Install this --> Intel

    --
    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      Hello,
      Several items appear when I open the folder you mentioned, what exactly should I install? (I’m really bad at this and I apologize.)
      0
    2. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
       
      Run the setup.exe file.
      0
    3. Loargann
       
      I launched the file and installed the software for Intel chipset devices. Is that what I was supposed to do? Then, nothing special displays. I checked the device manager and the problem is still there. Should I restart the PC?
      0
  4. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Right-click on the device
    Uninstall it
    Restart the PC.

    Go to Device Manager.
    Right-click on the device
    Choose --> Update driver
    Choose --> Browse my computer for driver software
    Click on --> Let me pick from a list of device drivers on my computer...
    Click on --> Have Disk
    Browse
    Go to the unzipped driver folder --> INF_...
    Folder --> win7
    Select the file --> VLV2USB.inf
    Restart

    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      Hello and thank you for the reply.
      I followed this new procedure but it tells me that Windows found a driver for the device but encountered an error while trying to install it... anyway, it's not working!
      Not knowing much about it, I don't know what to do... ;-)
      0
    2. Loargann
       
      PS: when I uninstalled it, I did not check the box "remove the driver for this device" for fear of making a mistake...
      0
    3. Loargann
       
      ... but he no longer appeared on the list following that operation. When I restarted to install the file you mentioned, the controller with the ! was still there.
      0
  6. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Right-click on the device
    Uninstall it, delete the driver if prompted.
    Restart the PC.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      I uninstalled the driver and then restarted, and it displayed: Standard Extended PCI to USB Host Controller.
      Then I followed the procedure you showed me before, but the problem reappeared: windows found a driver for the device but encountered an error... (Code 10).
      0
  7. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Is it still the same ID number?

    --
    Human beings are at their best when things are at their worst
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    1. Loargann
       
      I found:
      PCI\VEN_8086&DEV_0F34
      (This time there was only this line)
      0
    2. Loargann
       
      Oops! I made a mistake, it was the identification number of the corresponding device that was meant, not the material identification number which is the following: PCI\VEN_8086&DEV_0F34&SUBSYS_369517AA&REV_0E
      0
    3. Loargann
       
      So it's the same... Did I mess up somewhere? ;-)
      0
    4. Loargann
       
      Just so you know, I have the driver disk that came with my PC: can it be useful?
      0
  8. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Press Windows + R
    Type --> cmd.exe and OK
    Type --> sfc /scannow and enter.

    A system file check will occur.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      The verification does not occur because when I press "enter," I am informed that to use the SFC utility, I must be an administrator running a console session. I admit I do not understand (there is only one account on this PC).
      0
  9. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Go to Start
    In the search bar, type --> cmd.exe
    In the list, choose cmd.exe as administrator

    --
    Human beings are at their best when things are at their worst
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    1. Loargann
       
      Hello,
      I went to the search bar and typed cmd.exe but only a black window opened without the option to choose from a list, with this indicated
      C:\WINDOWS\system32>
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  10. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Are you sure you are on an administrator session or do you have a standard user account?

    --
    Human beings are at their best when things are at their worst.
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    1. Loargann
       
      Reading your question made me doubt, but I went to check and I am indeed the account administrator, the box is checked.
      0
  11. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Right-click on the device again
    Uninstall it including the drivers
    Restart the PC.

    Go back to Device Manager
    Right-click on the device in question
    Update driver
    Browse my computer for drivers
    Browse
    Go to the unzipped driver folder --> INF_....
    Select the folder --> all
    Next, etc...
    Restart

    Human beings are at their best when things are at their worst
    0
    1. Loargann
       
      Good evening and sorry for the late reply... I did try what you suggested but it didn't work at all. It's the same as before, Windows encountered an error (code 10) therefore "the device is not in a state to fulfill this request."
      0
    2. Loargann
       
      Is it possible to solve this problem without too much difficulty?
      0
  12. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Repair Windows without data loss.
    Check out this tutorial --> Repair Windows 7

    --
    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      This concerns Windows 8.1 for me.
      0
    2. Loargann
       
      I performed the repair (Windows 8) without data loss and unfortunately the problem is still there... When I display the hidden devices, it still indicates that the USB bus controller is not starting... This is starting to annoy me...
      0
  13. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Go into the BIOS
    Advanced
    USB Configuration
    Check if it is set to enable

    --
    Human beings are at their best when things are at their worst
    0
    1. Loargann
       
      Good evening,

      I went into the BIOS under Advanced - CPU Setup - each line ends with <enabled>
      I went to the Devices tab - USB support <enabled>
      Everything seems to be activated.

      Additionally, I did some research in safe mode if my memory serves me right; I was able to access the following information by typing: sfc/scannow (my account was recognized as administrator this time)
      Here is what appeared: Windows Protection found damaged files and was able to repair them (Note: I had re-tried to uninstall the driver, etc.). Details in the CBS.Log
      windir\logs\CBS\CBS.log

      Anyway, the problem is still there... I'm sorry to be confused, but all of this is totally or almost unfamiliar to me... Thank you for your help.
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  14. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Is the ring road still on alert?

    Have you checked if Windows is up to date?
    Go to Windows Update and do all the updates.
    Also check the optional ones.

    --
    Human beings are at their best when things are at their worst.
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    1. Loargann
       
      The ring road is still on alert and I launched an update that took time but it didn't change anything.
      0
  15. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Try this driver --> Chipset

    --
    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      Hello,
      When I try to install this driver, it automatically indicates the location:
      D:\EXE Build \ Intel chipset Driver
      When I confirm, this appears:
      The driver or UNC share you selected does not exist or is not accessible. Please select another.

      However, the only thing I can select is "insert a CD into the CD drive." It's quite large. I don't have a CD on hand, especially since I don't know what it's for.
      0
  16. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    The location should be rather in C and not in D?
    Do you have multiple partitions?

    --
    Human beings are at their best when things are at their worst.
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    1. Loargann
       
      I managed to install it at: C:\Intel chipset Driver
      The installation went well. I restarted my PC but the problem is still there.
      0
  17. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    I just bought a Lenovo C260

    Go back to the seller and use the warranty.

    Good luck.
    --
    Human beings are at their best when things are at their worst
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    1. Loargann
       
      Thank you so much for your help!
      0
  18. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    You're welcome.
    Have a nice day.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Loargann
       
      Hello,

      I’m back. I’m responding because I think this could be interesting. I returned the PC and the seller refunded me. He was quite surprised and told me it was definitely bad luck; besides, there was no way to get a new one since he didn’t have any in stock.
      I went to another store to buy the same one (40 euros more), I set up the PC (last night), and surprise: the problem reappeared!!!!
      What could this issue be? Is it simply related to the software installed by Lenovo (solution center) that is not suitable for the PC's configuration?
      Personally, I don’t think I’m that unlucky...
      What do you think? Thanks for your response.
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  19. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    Have you done all the updates via Windows Update?

    --
    Humans are at their best when things are at their worst.
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    1. Loargann
       
      I'm working on them, but there are many... I admit that I'm a bit lost in all these updates... It seems that one of them failed. I've restarted Windows Update once again and it's still downloading 4 updates right now.
      What kind of problems do you think I might encounter with this USB bus controller since my PC is working fine...?
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    2. Loargann
       
      I have made all the updates but the "!" is still there...
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    3. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
       
      Right-click on the device
      Uninstall it
      Restart the PC.
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      1. Loargann > kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention  
         
        I uninstalled, removed the device; When I turned it back on, I see this: ! standard extended PCI to USB host controller disabled.
        I await your instructions. Can you answer my questions about the risks of having this kind of alert on my PC, thank you very much because I would like to know more! ;-)
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  20. kaneagle Posted messages 86289 Registration date   Status Moderator Last intervention   14 685
     
    What is the equipment ID number?

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    Human beings are at their best when things are at their worst
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    1. PatRoumi Posted messages 2 Status Member
       
      Same issue, but I got information from Lenovo.
      0
  21. Loargann
     
    I did the same process as on the old PC, by searching for "PCI to USB standard host controller" I found the hardware ID number:
    PCI\VEN_8086&DEV_0F34&SUBSYS_369517AA&REV_0E
    In short, it's exactly the same as on the old PC and I don't really want to do the same manipulations as last time... Could you reply to me in more detail when you have the time, thanks a lot.
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