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Damaged or missing driver (code 39)

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mokentin Posted messages 9 Status Member -  
mokentin Posted messages 9 Status Member -
Hello,

I am experiencing hardware issues with my "USB composite," "Renesas Electronics USB 3.0 Host Controller," and "Generic Bluetooth Adapter," with the first two being the most problematic. Indeed, yellow exclamation marks have appeared in my device manager. The status of each device shows "Windows cannot load the device driver for this hardware. This driver may be corrupted or missing. (Code 39)."

I realized this problem when I tried to connect my external hard drive to my computer, as it was no longer recognized.

I have already attempted to uninstall and reinstall the drivers, which have consistently resulted in a failure to reinstall. I also deleted the "Lowerfilters" and "Upperfilters" by running the "regedit" program (solution found on a forum). This did not change anything.

Do you have a solution?

Here is the information provided by the website ma-config.com:

Driver name: Generic Bluetooth Adapter
Manufacturer: Microsoft
Version: 6.1.7601.17889
Date: 06/21/2006
Inf file: bth.inf
Type: bluetooth
Hardware identifier: USB\VID_8086&PID_0189&REV_6919
Error code: 39
Driver installed
Problem with the driver

Driver name: Renesas Electronics USB 3.0 Host Controller
Manufacturer: Renesas Electronics
Version: 2.1.36.0
Date: 05/10/2012
Inf file: oem73.inf
Type: usb
Hardware identifier: PCI\VEN_1033&DEV_0194&SUBSYS_04B81028&REV_04
Error code: 39
Driver installed
Problem with the driver

Driver name: Composite USB Device
Manufacturer: Microsoft
Version: 6.1.7601.22526
Date: 06/21/2006
Inf file: usb.inf
Type: usb
Hardware identifier: USB\VID_0408&PID_2FB1&REV_0901
Error code: 39
Driver installed
Problem with the driver

Thank you in advance!

16 answers

Answer 1 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Hello,

What is the brand and exact model number of the PC?
What operating system is it running and is it 32 or 64 bits?

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Human beings are at their best when things are at their worst.
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Answer 2 / 16
mokentin Posted messages 9 Status Member
 
Hello,

First of all, thank you for your response.

This is a Dell System XPS L702X, 64-bit operating system.
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Answer 3 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Windows 7 or 8?

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Human beings are at their best when things are at their worst.
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Answer 4 / 16
mokentin Posted messages 9 Status Member
 
Windows 7 sorry
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Answer 5 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Try these drivers:
--> Renesas
--> Webcam
--> Intel

Humans are at their best when things are at their worst.
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Answer 6 / 16
mokentin Posted messages 9 Status Member
 
So for the first one, I get a message saying that an older version of the driver is already installed and that the installation cannot proceed. I get the same thing even when I uninstall the old driver before starting the installation of the new one.

For the other two, apparently nothing has changed (still the yellow exclamation marks), even after restarting the computer...
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Answer 7 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Right-click on the 3 devices
Uninstall them
Restart the PC
Try installing the drivers again.

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Human beings are at their best when things are at their worst.
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Answer 8 / 16
mokentin Posted messages 9 Status Member
 
It's done. Unfortunately, no change.

The drivers tried to reinstall themselves after the restart, but each installation ended in failure. I still tried the drivers you suggested, but I got the same results as before.
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Answer 9 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Make a Windows 7 repair without data loss.
Check out this tutorial --> Repair Windows 7

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Human beings are at their best when things are at their worst.
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Answer 10 / 16
mokentin Posted messages 9 Status Member
 
Ok. By the way, what is this DVD they're talking about? Is it necessarily included with the computer? Because I don't seem to have it...
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Answer 11 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Is it a brand computer, such as HP, Toshiba, Acer, etc.?

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Human beings are at their best when things are at their worst.
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Answer 12 / 16
mokentin Posted messages 9 Status Member
 
It's a Dell PC.
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Answer 13 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
To create backup CDs, check --> here

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Human beings are at their best when things are at their worst.
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Answer 14 / 16
mokentin Posted messages 9 Status Member
 
I don't have any blank DVDs available, I'll buy some next week to test it all.

Thanks again for your help and your time!
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Answer 15 / 16
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
You're welcome.
Have a good evening.

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Human beings are at their best when things are at their worst.
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Answer 16 / 16
mokentin Posted messages 9 Status Member
 
Hello kaneagle,

After purchasing blank DVDs, I realized that Dell DataSafe wouldn’t start (my computer must have serious issues).

I then performed a system repair via the command prompt in safe mode, using a tutorial I found on tomsguide.fr.

http://www.tomsguide.fr/forum/281003-10-tuto-reparer-windows-installation

It turns out that the issues with my faulty drivers are resolved!

Thank you for your help, and more specifically for the idea of the system repair!

Have a great rest of the day.
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