keyboard PIH not working... Solved

Question

Hello,   The PC has the following OS specifications: Windows 7 Home Premium Edition, and the following hardware specifications: manufacturer: eMachines - Model: EL1332 The PC in question no longer recognized the mouse with a PS/2 connector, so I replaced it with a USB mouse, and it works very well! Now the keyboard, also in PS/2, no longer works either, so I also bought a Microsoft Wired 200 keyboard with a USB port, but I cannot get this new keyboard to work. I tested this new Wired 200 keyboard on another computer (a laptop), and it works, so I rule out the possibility of a defective keyboard. I uninstalled/reinstalled, but to no avail, so here is the screenshot I managed to take on the computer where the keyboard does not work...   Thank you for your help...  Best regards,

billmaxime · Accepted Answer

re  on the web, apart from downloading a Windows 7 ISO, you won't find anything (I'm talking about a recovery partition)  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

tribun · Answer

Hello. Try in the Control Panel, with Troubleshooting and > Set up a device <  -- Who loves instruction! finds knowledge that comes from reflection! PS. Frequently create a restore point! it solves quite a few problems.

FredPArisBreizh · Answer

Thank you... but still the problem... here is the screenshot (if you see anything... [it indicates this: The driver or service required by this device has been disabled. Another driver may offer the same functionality. (code 32)]     grrr...

billmaxime · Answer

hello  download and run this fixit (on vista-w7-w8) run as administrator (right click)  https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions  see you  the radiation level is higher at the employment service than at Chernobyl

FredParisBreizh · Answer

Thank you, but having already tried and retried this (http://go.microsoft.com/?linkid=9740816) - it's the same... The PIH keyboard device is still indicated with a yellow triangle with an exclamation mark in the middle (indicating an anomaly) and in the properties of this device, the message remains the same: "The driver or service required by this device has been disabled. Another driver may provide the same functionality. (Code 32)"  Thank you for your support.

billmaxime · Answer

re  is your W7 32 or 64 bits?  https://www.commentcamarche.net/informatique/windows/169-32-bits-ou-64-bits-comment-savoir/  thank you  @+  -- the radiation level is higher at the employment office than at Chernobyl

FredParisBreizh · Answer

My Windows 7 is 64-bit...  Thanks,

billmaxime · Answer

re  ok, please give me the identification number of your keyboard driver  https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique  thank you  @+  -- the radiation level is higher at the employment office than in Chernobyl

FredPArisBreizh · Answer

the identifier is hid_device_system_keyboard  This is what I could read....  Thank you,

billmaxime · Answer

Did you follow the procedure?  Don't you see a number like this >> HID\VID_03F0&PID_A407&REV_0321&MI_00  @+  -- The radiation level is higher at the employment agency than at Chernobyl.

FredPArisBreizh · Answer

It's hard to follow the procedure when the keyboard isn't working... However, I see something that looks like what you sent me, but in "Device instance path"  and it's HID\VID_045E&PID_07B9\6&7C5E9C1&0&0000  :) Is that okay...?

billmaxime · Answer

re  I couldn't find drivers for your keyboard  If you right-click on the problematic driver in the device manager and choose "update driver," what happens?  If the driver doesn't update, download this to your desktop click here  Download 7zip to unzip it  the link https://www.7-zip.org/ (go for the x64)  Right-click on the "zipped" file and choose 7zip>extract to...    Run it as administrator (right-click)  Once that's done, check if the keyboard works  @+  The radiation level is higher at the unemployment office than at Chernobyl.

FredPArisBreizh · Answer

Hello,  Thank you for this information,  I am an administrator, I have checked the rights again, but when I run the eMachines Updater application, a message appears in a window stating that I do not have access to C:\Program Files\eMachines\eMachines Updater\    See you later!

billmaxime · Answer

re  that sucks, run 1 sfc /scannow (note there's a space between sfc and /scannow)  check this out to help you https://support.microsoft.com/fr-fr/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system  @+  -- the radiation level is higher at the employment office than at Chernobyl

FredPArisBreizh · Answer

thank you, But the problem is, I can't type anything on the keyboard...  See you later

billmaxime · Answer

To run sfc /scannow via the command prompt, you need to run the command prompt as an administrator (right-click)  Then, type your command and hit "enter"  You can also run a check disk via the command prompt  Type chkdsk /f /r  Note that there is 1 space between chkdsk and /f and /r  For sfc /scannow, let me know if it repaired something  P.S.: I'm leaving (I'll check the result tonight)  Thanks  See you  -- The radiation level is higher at the job center than at Chernobyl.

FredPArisBreizh · Answer

I understand all of this... but it's impossible to type because the keyboard isn't working... and even the "enter" key doesn't work... so with the mouse, a second computer, a text file, and a USB stick, I can write in the Command Prompt, but I can't execute it on the computer in question because the "enter" key isn't working... Thank you...

billmaxime · Answer

Hi  in the device manager, uninstall the driver for your keyboard  unplug the keyboard and restart the PC  when the PC has restarted, plug your keyboard back in  let me know how it turns out  thanks  @+  -- the radiation level is higher at the job center than at Chernobyl

FredPArisBreizh · Answer

I had already tried this manipulation, but I attempted it again, and it's the same... in the properties of this device (once plugged in), the message remains the same: "The driver or service required by this device has been disabled. Another driver may provide the same functionality. (Code 32)"  I think I need to reinstall the keyboard management card, but how? Because the source of the problem is that the original keyboard plugged into the PS\2 has exactly the same symptoms... @+

billmaxime · Answer

re  don't you have the recovery DVDs for the PC, or the recovery partition?  see you  -- the radiation level is higher at the employment office than at Chernobyl

FredPArisBreizh · Answer

I'm looking for him, but apparently, no... :( I'm searching the web to see if there's anything... Thank you,

FredPArisBreizh · Answer

no nothing, unfortunately...

billmaxime · Answer

re  check if by tapping the F10 key or ALT+F10 at startup you can access the recovery partition  @+  -- the radiation level is higher at the employment center than at Chernobyl

FredPArisBreizh · Answer

I managed to get into Recovery by tapping F10... I'm waiting... :) I'm keeping my fingers crossed... Thank you,

billmaxime · Answer

re  WARNING: do you have nothing to save? (personal documents etc...)  you should have the choice in the recovery partition  1) restore to factory settings  2) restore the operating system and back up user data  see you  the radiation level is higher at the employment agency than at Chernobyl

FredPArisBreizh · Answer

I chose option 2) so normally user data is not affected...  I'm still waiting, I think this might take 1 hour... can you confirm?  See you later!

billmaxime · Answer

re  I chose option 2) so normally user data won't be touched...   okay, your data will be saved  I'm still waiting, I think this might take an hour... can you confirm?  it takes time, but I don't know exactly how much  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  super  if you pass by here again, since you no longer have the backup DVDs, you can burn them  via the recovery partition  take DVD-Rs (you'll need 3)  +  -- the radiation level is higher at the unemployment office than at Chernobyl

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