View original (French)

PIH keyboard device (code 39)

superman1221 Posted messages 114 Registration date   Status Member Last intervention   -  
 razak -
Hello,

Since this morning, my keyboard is not working anymore. That is to say, only the F keys function. I started in safe mode and in the device manager, under keyboard and HID Keyboard Device, I right-click to view properties and it tells me that Windows cannot load the device driver for this hardware. This driver may be corrupted or missing (code 39).

I then followed all the troubleshooting advice: uninstalled the device, reinstalled it, restarted, etc., etc., but without success.

I also followed the Microsoft support advice for code 39 but nothing works:

https://support.microsoft.com/fr-fr/help/310123/error-codes-in-device-manager-in-windows

I don't know what else to do. Can you help me?

P.S.: I no longer have a keyboard so it's impossible to type anything.

Thank you.

Configuration: Windows XP / Firefox 5.0

10 answers

  1.
    superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    On the casing, I only have a serial number.
    3
    1. Doudou-88 Posted messages 381 Status Member 12
       
      Veuillez préciser ce que vous souhaitez que je traduise.
      0
  2. Doudou-88 Posted messages 381 Status Member 12
     
    If you can type with the on-screen keyboard Start > All Programs > Accessories > Accessibility > On-Screen Keyboard
    The brand of your PC! The model! Please.
    0
  3. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    Hello,

    Unfortunately under system information > system summary > manufacturer: System manufacturer > Model: System name

    I have a PC refurbished by ASUS.
    0
    1. Doudou-88 Posted messages 381 Status Member 12
       
      For the brand, okay, but for the model, not okay. Even if it's redone, it must have a model maybe inside or on the casing.
      0
  4. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    023263351
    0
    1. Doudou-88 Posted messages 381 Status Member 12
       
      Portable or desktop?
      0
  6. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    office
    0
    1. Doudou-88 Posted messages 381 Status Member 12
       
      I’m telling you a bunch of things, if something corresponds to your PC, let me know;
      AS-D Series
      C300 series
      commercial
      consumer
      d700 series
      dav center
      Home PC
      e500 series
      Home PC
      ODD Firmware
      Other
      Strategy
      X900 Series
      0
  7. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    I'm afraid it doesn't ring a bell for me.
    0
  8. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    search automatically?
    0
  9. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    My model is P4PE but I have no idea what I need to install.
    0
  10. superman1221 Posted messages 114 Registration date   Status Member Last intervention   3
     
    Hello,

    On the ASUS website

    model: P4PE

    Series: Socket478

    now I have no idea which drivers to install and how to install them...

    Can you help me?
    0
    1. Doudou-88 Posted messages 381 Status Member 12
       
      Yes!!! Send me the link you have for the drivers page
      Or in the list of drivers there should be Keyboard After everything is explained following or next Installer or install Restart ... very simple
      0
  11. razak
     
    Hello
    If your problem persists, you need to perform a system restore to a previous state (main drive).
    0