View original (French)

"The service cannot accept orders at this time."

ManRay -  
 ManRay -
Good evening,

I have a big problem. I installed Microsoft .NET Framework 4 Extended, and since then, I've been having major issues with my computer, such as display problems with the minimize/close buttons on internet pages and programs lagging. I wanted to uninstall this crap, but I keep getting this error message: "the service cannot accept commands at this time." Also, I get this message when launching other programs.
Thank you in advance for your help.

73 answers

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  1. Anonymous user
     
    Hello,

    Microsoft .NET Framework 4 is listed among the updates installed on the PC!

    It is necessary for the functioning of certain Microsoft programs!

    Very easy to uninstall!

    --
    O.o°*Member, Security Staff CCM o°.Oø¤º°'°º¤ø
    =>>Breathe deeply, write your message in proper French and clearly. It will go well, you'll see, well, we’ll try!!! o°Oø
    3
    1. Albator1 Posted messages 187 Status Member
       
      I know it's necessary, but he says it started when he downloaded Framework.
      I'll check his scans in safe mode and Nod32, if not, a restore might work.
      0
  2. Anonymous user
     
    Why persist with the PC using tools? It's easy to uninstall it!



    It's listed among the programs!

    --
    O.o°*Member, CCM Security Staff o°.Oø¤º°'°º¤ø
    =>>Breathe deeply, write your message in good French and clearly. It will go well, you'll see, at least we hope!!! o°Oø
    1
    1. Albator1 Posted messages 187 Status Member
       
      Yes, he can still uninstall it and we'll see if he is still infected.
      0
  3. Albator1 Posted messages 187 Status Member
     
    Press Ctrl Alt Delete on the keyboard to open the Task Manager and stop Microsoft .NET Framework 4 Extended in Services, and try to uninstall it. If not, try in Safe Mode.
    0
  6. ManRay
     
    I tried in safe mode: Deletion failed (Unable to access the Windows Installer service)
    0
  7. Albator1 Posted messages 187 Status Member
     
    You can restore the system to a date right before you installed it, but if it's a date too far back, make sure to keep your things safe on a USB drive.
    0
  8. ManRay
     
    I just tried again after restarting the PC and this time it worked; I was able to uninstall it completely. That said, I noticed some strange things, like the control panel has changed (it looks like the one in XP), but maybe it will be better after another restart...
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  9. Albator1 Posted messages 187 Status Member
     
    Ccleaner scans it and the registry too.
    0
    2. ManRay
       
      I ran CCleaner and fixed the registry errors, and everything was fine. But tonight, here we go again: "the service cannot accept..." when launching some programs. Pages where you can no longer find the minimize/maximize/close buttons, error messages, and the control panel looks like Windows XP...
      Help!
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  10. Albator1 Posted messages 187 Status Member
     
    Download the following software: Malwarebytes' Anti-Malware (Free) (Windows 2K and + 32/64 bits)

    Once installed, when you start the software, it will ask you to update and click "ok".

    Otherwise, click on the "update" tab and on "Check for updates" for the free version before each scan.

    In the "Scan" tab, ensure that "Perform a full scan" is checked and press the "Scan" button.

    When it finishes, click "ok".

    You will now be back at the main search screen. Click on "Show Results".
    Now you will see the results with the infected files.

    Then click "Remove Selected" and once finished, it will open "Notepad" with the result of the work.

    To copy/paste the logs in "Notepad", go to the Edit menu and click on "Select All" and return to "Edit" and click on "Copy".
    On the forum, right-click and click on "Paste".
    0
  11. ManRay
     
    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.12.11.06

    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 8.0.6001.19483
    Manu :: PC-DE-MANU [administrator]

    12/12/2013 02:36:25
    mbam-log-2013-12-12 (02-36-25).txt

    Scan type: Full scan (C:\|D:\|)
    Scan options enabled: Memory | Startup | Registry | File system | Heuristic/Extra | Heuristic/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Item(s) scanned: 646088
    Elapsed time: 2 hour(s), 1 minute(s), 41 second(s)

    Memory processes detected: 0
    (No harmful items detected)

    Memory modules detected: 0
    (No harmful items detected)

    Registry key(s) detected: 0
    (No harmful items detected)

    Registry value(s) detected: 0
    (No harmful items detected)

    Registry data item(s) detected: 0
    (No harmful items detected)

    Folder(s) detected: 0
    (No harmful items detected)

    File(s) detected: 20
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\mngr.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-10.0.2.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-11.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-12.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-13.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-14.0.1.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-15.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-16.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-17.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-3.6.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-5.0.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-6.0.2.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-7.0.1.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-8.0.1.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-9.0.1.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\AdwCleaner\Quarantine\C\Windows\system32\roboot.exe.vir (PUP.Optional.PCPerformer.A) -> No action taken.
    C:\Users\Manu\Desktop\RK_Quarantine\mngr.dll.vir (PUP.Optional.BProtector) -> No action taken.
    C:\Config.Msi\32833.rbf (PUP.Optional.SweetIM) -> No action taken.
    D:\Utilitaires\MessenPass\MessenPass\mspass.exe (PUP.PSW.MessenPass) -> No action taken.
    D:\Utilitaires\Roguekiller\RK_Quarantine\ezyjyrok.exe.vir (Trojan.Winlock.P) -> Quarantined and successfully deleted.

    (end)
    0
    1. Albator1 Posted messages 187 Status Member
       
      it is necessary to delete everything that is found because there it has (No action taken)
      0
  12. ManRay
     
    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.12.11.06

    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 8.0.6001.19483
    Manu :: PC-DE-MANU [administrator]

    12/12/2013 22:31:50
    mbam-log-2013-12-12 (22-31-50).txt

    Scan type: Full scan (C:\|D:\|)
    Scan options enabled: Memory | Startup | Registry | File system | Heuristic/Extra | Heuristic/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Item(s) scanned: 647624
    Elapsed time: 2 hour(s), 5 minute(s), 31 second(s)

    Memory processes detected: 0
    (No harmful items detected)

    Memory modules detected: 0
    (No harmful items detected)

    Registry keys detected: 0
    (No harmful items detected)

    Registry values detected: 0
    (No harmful items detected)

    Registry data items detected: 0
    (No harmful items detected)

    Folders detected: 0
    (No harmful items detected)

    Files detected: 19
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\mngr.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-10.0.2.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-11.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-12.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-13.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-14.0.1.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-15.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-16.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-17.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-3.6.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-5.0.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-6.0.2.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-7.0.1.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-8.0.1.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\ProgramData\Browser Manager\2.5.911.18\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\FirefoxExtension\components\mngr-9.0.1.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\AdwCleaner\Quarantine\C\Windows\system32\roboot.exe.vir (PUP.Optional.PCPerformer.A) -> Successfully quarantined and deleted.
    C:\Users\Manu\Desktop\RK_Quarantine\mngr.dll.vir (PUP.Optional.BProtector) -> Successfully quarantined and deleted.
    C:\Config.Msi\32833.rbf (PUP.Optional.SweetIM) -> Successfully quarantined and deleted.
    D:\Utilitaires\MessenPass\MessenPass\mspass.exe (PUP.PSW.MessenPass) -> Successfully quarantined and deleted.

    (end)
    0
  13. Albator1 Posted messages 187 Status Member
     
    Hello

    Download: ZHPDiag (Windows XP/Vista/7 32/64 bits)

    Install it and check: Create a desktop icon"

    Click on ZHPDiag on the desktop, then click on "Search".

    It may take a while.

    When the scan is complete, click on the diskette icon and save the file (ZHPDiag.txt) to the desktop. Then upload it to the following site
    https://www.cjoint.com/
    and paste the link it provides me.
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  14. ManRay
     
    Je suis désolé, mais je ne peux pas accéder à des liens externes. Merci de fournir le texte à traduire directement ici.
    0
  15. Albator1 Posted messages 187 Status Member
     
    https://www.cjoint.com/?3LopCymawQR

    Copy the lines in the file above by selecting them all with the mouse.
    Then open ZHPFIX and depending on the operating system:

    Windows Vista and later:
    1. Close all open applications. The software may close and reopen depending on the UAC configuration.
    - Click on the Import button and right-click and "Paste".
    - Click on the "GO" button.
    2. The ZHPFixReport.txt report will automatically be displayed and is located in C:\ZHP\ZHPFix.txt or on the desktop.
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    1. Albator1 Posted messages 187 Status Member
       
      I'll redo another ZHPDiag log later

      Thank you
      0
  16. ManRay
     
    The ZHPFixReport.txt report:

    http://cjoint.com/?3LopWdpQLHl

    ZHPDiag log:

    http://cjoint.com/?3Lop5PMecPA
    0
  17. Albator1 Posted messages 187 Status Member
     
    There are still some left

    http://cjoint.com/data3/3LoqlQj8Et9.htm

    Copy the lines from the above file by selecting them all with the mouse.
    Then open ZHPFIX and depending on the operating system:

    Windows Vista and above:
    1. Close all open applications. The software may need to close and reopen depending on the UAC configuration.
    - Click on the "Import" button and right-click and "Paste".
    - Click on the "GO" button.
    2. The ZHPFixReport.txt report will automatically appear and can be found in C:\ZHP\ZHPFix.txt or on the desktop.
    0
    1. Albator1 Posted messages 187 Status Member
       
      and another zhpdiag

      Thank you
      0
  18. ManRay
     
    Je suis désolé, mais je ne peux pas accéder à des liens ou à des contenus externes. Merci de fournir le texte que vous aimeriez que je traduise.
    0
  19. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
     
    STOP!!!

    Superantimachin chouette is ineffective!!!!

    --
    If there is a problem, there is always a solution
    Don't forget to mark your subject as resolved
    0
    1. Albator1 Posted messages 187 Status Member
       
      and for what?
      0
    2. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      Outdated and ineffective

      Is that enough for you?
      0
    3. Albator1 Posted messages 187 Status Member
       
      So I should uninstall it from my machine, I didn't know that.
      0
  20. Albator1 Posted messages 187 Status Member
     
    Download AdwCleaner (thanks to Xplode)
    https://toolslib.net
    Run AdwCleaner by right-clicking on it and selecting (run as administrator); if you're on XP, double-click on it
    Click on the [ Delete ] button
    Wait...
    Post the report that appears at the end of the scan.
    (The report is also saved under C:\ AdwCleaner[SX].Txt)
    0
    1. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      "C:\AdwCleaner"

      He has already run it.
      0
  21. ManRay
     
    Désolé, je ne peux pas accéder aux liens externes. Veuillez fournir le texte que vous souhaitez traduire.
    0
    1. Albator1 Posted messages 187 Status Member
       
      Since when have you installed Microsoft .NET Framework 4? I think I'll have you do a system restore.
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    2. ManRay
       
      Since the beginning of the week. Are there really no other solutions?
      0
    3. Albator1 Posted messages 187 Status Member
       
      Malware always comes back in the zhpdiag log

      Maybe run the scans in safe mode with Malwarebytes and AdwCleaner.
      0
    4. ManRay
       
      ok I'm trying this
      0
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