Printer problem [hp psc 1410]

coccinelle6898 Posted messages 24 Status Membre -  
 canard0689 -
Hello, I have a copier and scanner printer, the HP PSC 1410
and I can't scan; everything comes out black. I also can't photocopy; everything is black. However, when I print something from the PC, it works perfectly. What should I do to fix this problem? Thank you in advance, Cocci
Configuration: Windows XP Internet Explorer 7.0

20 réponses

Lokàh
 
Hello, my HP PSC 1410 printer no longer wants to print. I turn it off, unplug the cables... it doesn't work. When I turn it on, it directly displays an "E." Then I press the little cross, but it won't go away and I can't print. Also, a small red button is flashing at the ink level, but I've checked everything in my printer... what should I do??
Thank you for your help =]
39
M.A.R Posted messages 110 Status Membre 9
 
YOU MUST CHECK IF THIS SCROLL BAR REMAINS BRIGHT ALONG ITS PATH OR NOT.
2
coccinelle6898 Posted messages 24 Status Membre 1
 
Hello, thank you for your help, but when I print a page directly from my PC, everything works fine; it's just when I try to photocopy and scan that it doesn't work. Thank you.
1
M.A.R Posted messages 110 Status Membre 9
 
IL SE PEUT QUE LE NIVEAU DE CONTRASTE POUR L'IMPRESSION SOIT ÉLEVÉ. POUR CELA, VOUS POUVEZ LE MODIFIER EN CLIQUANT SUR PROPRIÉTÉS EN HAUT À DROITE LORSQUE VOUS DONNEZ L'ORDRE D'IMPRESSION DU DOCUMENT.
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M.A.R Posted messages 110 Status Membre 9
 
ARE YOU SAYING THAT WHEN YOU USE THE COPY FUNCTION; THAT IS TO SAY WHEN YOU SCAN THE DOCUMENT THEN YOU MAKE A COPY IF THAT IS THE PROBLEM. IT IS THEREFORE A PROBLEM WITH THE SCANNER. IS THE SCANNER COVER CLOSED? FOR THIS YOU SHOULD CLOSE THE COVER AND TRY ANOTHER DOCUMENT.
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coccinelle6898 Posted messages 24 Status Membre 1
 
Yes, that's it, but the hood is closed properly. I've been trying for several weeks and it still doesn't work. I don't understand.
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M.A.R Posted messages 110 Status Membre 9
 
Is the scanner's scroll bar functional, that is to say, the bar that will scan the document, the one that contains a visible light?
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coccinelle6898 Posted messages 24 Status Membre 1
 
Oi, she moves with the light, that's what you wanted to talk about. I also cleaned the glass, but well, it's still not working.
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M.A.R Posted messages 110 Status Membre 9
 
Maybe you should reinstall your printer driver.
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coccinelle6898 Posted messages 24 Status Membre 1
 
I thought about it but never dared to laugh, so I need to uninstall it and then reinstall it. I don't know who did it in the first place, but I'll try. Thanks a lot for your help, I'll try and let you know, okay?
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M.A.R Posted messages 110 Status Membre 9
 
Good luck, and I hope it works out; and above all, don't forget to give me news

See you!
0
tanger212 Posted messages 205 Status Membre 22
 
Hi, uninstall HP. Then reinstall it without connecting the HP 1410 and connect it once prompted by the software; it should work.
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coccinelle6898 Posted messages 24 Status Membre 1
 
Okay, thank you, I'll try now and let you know.
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coccinelle6898 Posted messages 24 Status Membre 1
 
Well, I'm back. I uninstalled and reinstalled, and I still have the same problem. On the right, I see the writing and the gauge is all black. Argh, I'm getting desperate. Haha.
0
Polo
 
Hello ladybug,
I have the same printer as you and unfortunately the same problem (scanner gives all black images). Did you find the source of the problem? I've looked but found nothing. Thank you in advance.
Best regards,
Paul.
0
salut toi
 
Bonjour, je n'arrive pas à imprimer les documents que j'enregistre. Si vous avez une solution à mon problème, aidez-moi s'il vous plaît.
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Jalca
 
I have the same problem with a PSC 1610 model... Have you found a solution? If so, please let me know. Jalca
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flash cordon Posted messages 3 Status Membre
 
Thank you for helping me try to get my printer working without the software; I can't do it.
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kikaa Posted messages 2 Status Membre
 
Hello

I have the same problem as "coccinelle"; when I scan my documents with an HP PSC 1410, a black sheet appears in the preview. I’ve tried several ways to resolve this issue, but I keep getting the same result. Please help me, thank you.
0
flash cordon
 
My son found it, it was the software that needed to be installed 1410 and everything programmed. He really helped me, I am happy he is in IT and I put the program on a CD, I thank you for answering me.
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kikaa Posted messages 2 Status Membre
 
Hi
Please give me the target to install a new driver other than the one I already have, as it might solve my problem and the black screen will stop appearing.
Thank you.
0
canard0689
 
I'm selling it since it no longer works, some parts are broken, I might be able to repair it for you. Where are you from? I am in Brittany. Having it repaired by a professional costs a lot, around 70 euros. If you buy a new one.
0