[Printer] HP PSC 2510 Solved

Question

Hello, at work (where there are 3 of us, so no IT support...), we use an all-in-one HP printer (scanner, copier, and printer) model: HP PSC 2510.
Until recently, it was working fine (and had been for over a year), but for the past week, it's been impossible to get it to "start."
Let me explain, when a PC connects to the printer on startup, the printer, which was in sleep mode, "wakes up," and the "copier" part has a problem. It works like a photocopier; we lift the cover under which there is a glass, and on startup, the "gizmo" that moves when making a copy starts to move in small jerks making "bzz-bzz" sounds, never stopping, as if it’s trying to initialize. The printer gets stuck during startup, is never recognized by any PC, and we never have control over it.
It's a difficult problem to describe and to solve.
If anyone has an idea....
Thank you.

rorol · Accepted Answer

Hi, I have the same problem. When starting the HP 2510 printer, the power button keeps blinking and the machine makes a strange clicking noise. Did you solve this problem?

séverineetdom · Answer

Hello,
I have the same all-in-one printer, except mine is model 1610.
I had the same issue. To fix it, I just uninstalled the installation file, restarted my PC to make sure it recognized the uninstallation, then reinstalled the printer file and restarted again. Everything went back to normal. Sometimes files just disappear.
Anyway, I hope this helps.

Broceliand · Answer

Hello everyone

I realize that I'm not the only one in this situation, but in response, uninstalling/reinstalling does not fix the problem. Furthermore, the 'on' light on my printer is blinking, and every time a task is requested, the message indicates that the printer is busy with another function.

If you have any solutions, please send them my way.

Thank you in advance.

Axoul29 · Answer

Hello,
I have the same problem.
I managed to disassemble the entire top of the printer, including the cover.
I can easily access the white ribbons, but I can't reconnect them.
I don’t know how you did it, but I tried all afternoon and it’s impossible.
If only there had been a screw to easily access the connectors...
Anyway, thanks REDDDRUM, I was so close!
Axoul29

bivroc · Answer

Hello, I have a big problem with the scanner of my HP PSC 2510. All the documents I scan have a vertical black band about 2 cm thick, making it impossible to get a normal document. So if anyone has a solution, I’m all ears.

Thank you in advance.

PPM · Answer

Thank you, Pierrick, the sequence "unplug," "press # and 9," then "plug back in" saved my day. Too bad it's not mentioned in the HP PSC 2510 manual!!!

NicoChemar · Answer

I obviously have the same problem and the sequence # + 9 doesn't change anything: there is indeed a reset but the calibration noise is still there, the screen stays stuck on Full Reset, then ... nothing, still the same...

Despair!

BJELEC · Answer

I had the same issue with a scanner apparently stuck on a 2410. I first performed the reset #9, and the display indeed remained stuck on reset. In reality, you need to hold down both buttons until the reset message appears on the screen, let the reset process complete, then press the OK button. In my case, the 2410 started working again without any problems!

PEW · Answer

I experienced the same endless startup issue with the scanner that makes tiny back-and-forth movements on my HP PSC 2510. In my case, the full reset (#9) or the semi reset (#6) didn’t help.
The problem was that the glass was very dirty on the inside. I disassembled the glass, cleaned it, and the issue was resolved. To find out how to disassemble it, you need to go to the HP website: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00553775&lc=en&cc=us&product=303770&rule=10217&dlc=en&lang=en
Go there without fear; it’s very easy.

PPMHK · Answer

Thank you, PEW. It's good to know.

fw · Answer

I have the same HP PSC 2510 and I regularly encounter the problem of the scanner not being able to find its place and clicking endlessly at startup, preventing the machine from initializing. Until now, I had managed to fix the problem by first letting the printer cool down (power cord unplugged) for several hours and then performing a reset (6 + #). But last week, I couldn't get it to start up again. Following the information provided on https://www.fixyourownprinter.com/forums/printer/26909, I took apart the control panel, the cover, and the scanner and cleaned everything (glass and mirrors with distilled water). Once everything was reassembled, miracle, the printer started working again.
But there's a new issue: when I reconnect the computer, the printer completely shuts off! So I uninstalled the HP software (with which I've had problems for the past 3 years since I got the printer), retrieved the drivers, and managed to reconnect the computer to the printer. I at least regained the photocopying and printing functions, but unfortunately not the scanner or fax. I'm not very keen on reinstalling the HP software. Does anyone know of an alternative solution?

lepetitmartien · Answer

Hello,
Like you, the same problem, BUT thanks to you, solution found.
Indeed, cleaning the inside of the glass => OK.
What I believe:
Having noticed that the startup self-test was stuck on the scanning test, I had removed the top of the scanner. Indeed, the stepper motor never found the end. Once opened, I reconnected and the problem persisted, the scanner motor never finds the stop.
After reading these posts, I looked under the glass and saw a white bar on the right, above the scanner's ramp at the end of its travel.
Tilt, I clean and reset (# + 9) and great, it works again. I think this white bar indicates the end of the scanner's travel (by white reflection), allowing it to move to the next step of the self-test. Dirt alters the reflection => the end of travel is not detected.
=> You need to put the cover back on with the glass for it to work again (facing the right way of course).
=> The HP firmware is poorly designed, as it does not move to the next step, forcing us to throw everything away when only the scanner is faulty. Too bad.

Thank you all and good luck

See you later

vanille · Answer

Hello,I encountered the same problem with my HP 2510........I followed all your advice to the letter, and it still wasn't working!!!I then carefully cleaned the lamp and the surrounding plastic with a cotton swab dipped in alcohol. I noticed some black marks on the cotton swab, and now it works!!!!!!A big thank you to all of you for putting me on the right track!

salahconstantine · Answer

I have lost my printer driver CD for the HP PSC 2510, so please help me and thank you for sending me the printer software, and I will be very proud.

001 · Answer

FROM MY COMPUTER, I CAN'T START A FILE TO PRINT, BUT WHEN I LAUNCH A TEST PAGE (FROM THE PRINTER), IT PRINTS, BUT I FEEL THAT THE PRINTER IS NOT RECEIVING COMMANDS FROM THE COMPUTER EVEN THOUGH IT IS INSTALLED.

HELP ME AS SOON AS POSSIBLE THANK YOU.

Taïnia · Answer

Hello, I had the same issue as all of you with the 2410 Photosmart.
I tried the full reset and then the half reset, to no avail...
Then I reluctantly opted for an internal cleaning. The printer apparently didn't need it (very little dust), but it seemed enough to block it since, when plugging it back in, I did a full reset and it worked!

Well, the language has been reset, but it's not dramatic when you think about the fact that we almost lost our printer ^^

In any case, I thank all of you

oeildelynxs · Answer

hello everyone,

I just wanted to tell you that I had the same problem as you with my psc 2410, endless initialization, so it was impossible to start.
I followed all your advice to the letter and miracle it works, I just had to clean the scanner lamp because it couldn't find its reference point.

A big big thank you to all of you for your advice and especially keep it up, because shared knowledge and understanding create a valuable resource online.

See you soon

oeildelynxs

jackyquiblok · Answer

Thank you very much for your advice :-)

abon · Answer

See messages 17 and 26 that describe the maintenance tasks to be performed. For my part (psc2510), cleaning the window was sufficient.  Good luck!

pepere · Answer

Hello,

we have a PSC 2510 printer in the office, apparently functioning without any issues for 4 years, until I came in with my big feet to change a cartridge. Apparently, the beast doesn't like when you move the cartridge rail (having an HP Deskjet at home, it's the "normal" procedure to change a cartridge).

The Full RESET (#+9) worked for my case. We could hear a rattling noise, the rail motor didn't want to catch the cartridges.

Problem solved thanks to the good advice from the forum. Thanks again.

[Printer] HP PSC 2510

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