Amazon Premium: unwanted bank charges : CCM

Réponse 1 / 16

elgazar Posted messages 5776 Registration date Status Membre Last intervention 1 330

You need to stop saying it's a scam when you are the only ones in the wrong.

You are the ones who accepted Amazon's offer without reading the terms that are clearly displayed on the site, and it is still you who forgot to cancel this paid option even though you could have done it from the very first day without losing the remaining days of the trial, and Amazon sends you an email 3 days before the trial deadline to remind you.

Sivousledites

Be a little more confident, sir.
This is indeed an illegal method... There is no need to subscribe to their service for them to feel entitled to charge you!
Moreover, this is not a direct debit but a payment by credit card made without the owner's knowledge.
What is even more frightening is that this means Amazon keeps the security code of your card in order to process the payment of 49 euros...

Just look at the speed of the refunds and the kindness of the call center representatives to understand that they are not in the right!

laminak

It is indeed a scam in that the consent is not explicit. At no time did I agree to pay €49 per year. I think, but unfortunately I have no evidence, that I accepted a free trial of Prime while I was placing an order, via an unexpected popup during the order process. But I received no email explicitly informing me "your free trial period is over, your premium subscription continues for €49 per year"

And that's a scam, and not a small one given the scale we're talking about. Amazon has 100 million Prime subscribers. How many have subscribed without their full consent? Even if it's 0.5%, that’s a scam of €24 million!!! And you still claim that it’s not a scam?

What naivety!!! It’s people like you who enable these unscrupulous web giants to thrive!

Réponse 2 / 16

ThEBiShOp Posted messages 9307 Registration date Status Contributeur Last intervention 1 605

Hi,

You must have signed up for a free trial of Amazon Prime.
When you made your purchase, they likely offered it to you, highlighting free shipping and the free trial.
But at this point, there is a bit of dishonesty, since this one-month trial remains free... as long as you don't make any purchases using that offer.

It happened to me too, but in the end, given the quality of service, I don't regret it, and I even signed up for Amazon Prime again the following month... Free 24-hour delivery, if you do a lot of shopping online, it's quickly worth it, especially during the holiday season when it becomes downright strategic!!

nRc44

http://forum.quechoisir.org/amazon-premium-prelevements-bancaires-49-euros-t17268.html

http://amazon-premium-luxe-erreur.blogspot.fr/

Number for Amazon Premium luxury refund: 08 00 94 77 15

marcel > nRc44

Amazon charged me 49 euros, and after a simple phone call saying it was abnormal,
the friendly operator credited me back right away.
Thanks again!

nini > nRc44

very effective thank you

markittaplume

sympathetic operator, very efficient, thank you

Nassima

I also had deductions of 18 euros. How can I take action to stop these deductions and get a refund?

Réponse 3 / 16

Viennois

Hello,

Thank you for the information, it may explain certain things. The subtlety of their approach is that at no point is it clearly stated that from this moment on, they will charge you 49 euros per month. Furthermore, in banking practices in France, we do not proceed in the way Amazon does:
- either we sign a direct debit authorization, with the amount, frequency, and conditions for revocation, all clearly explained.
- or we make a one-time credit card transaction, which is validated by the user, and is non-renewable.
Amazon's practice of reusing elements from a one-time credit card transaction to turn it into a direct debit does not seem very fair to me, in light of our customs.

ThEBiShOp Posted messages 9307 Registration date Status Contributeur Last intervention 1 605

Yes, it's certain that the way of doing things isn't very clean, but since I find it satisfactory in terms of service, I don't complain more than that, although I completely understand your reaction.

nicolas

I had the same problem.
I called Amazon and they are going to refund me... after the call, I already received the confirmation email...

ST EX > nicolas

Hello,
Having been the victim of the same scam, could you please provide me with the phone number you used to contact Amazon?
Thank you
ANNE

IM13 Posted messages 2 Registration date Status Membre Last intervention > ST EX

Good evening,
On their website, in the "Help" section, then on the right in "Contact Us," you should be able to start a chat with customer service by logging in. Request the refund of the improperly charged amount. They will respond to you directly, even at a late hour, saying that they will refund you within 2 to 3 days. All that's left is to keep an eye on your account. For my part, I just made the request, so let's see how it goes!
Have a good evening.

IM13 Posted messages 2 Registration date Status Membre Last intervention

info sup. You also need to unsubscribe on their site. I did it just before starting the chat.

Réponse 4 / 16

coduc

and another customer gone.... amazon, by charging €49 from thousands of customers, must be making a hefty profit from the interest, considering they are already stingy when it comes to paying their taxes in France, but hats off to this scam.

elgazar Posted messages 5776 Registration date Status Membre Last intervention 1 330

At the same time, if clients read what they sign instead of yelling about being cheated afterward.

ivanow > elgazar Posted messages 5776 Registration date Status Membre Last intervention

I didn't sign anything, I didn't receive any email and thanks to my wife who does the accounts!!! fr/prem !!!!! €49 less in the account for free!!!

I will call tomorrow to get a refund.

Joy191

Hello, I was also charged €49 without my knowledge!!! Have you managed to get a refund???

Réponse 5 / 16

Mimi

Hello,
The same thing happened to me. I can dispute it and get a refund, right?

Réponse 6 / 16

Eaoi

I also just got scammed for €49 on Amazon Prime and €24 on Amazon EU
What should I do?

Réponse 7 / 16

Jessica

Good evening everyone,

To get my refund, it was very simple: I logged into my Amazon Prime account and unsubscribed. Following that, I received an email saying:

"Since you have not utilized your Amazon Prime benefits, we are refunding you €49, which includes membership fees and applicable taxes. The refund should be processed within 2-3 business days and will appear as a credit on your next bank statement. If the charge for your latest membership fees is currently being processed, we will issue the refund once that is completed."

I won't talk about my anger regarding Amazon's business practices because this post might turn out to be very, very long...

I hope I have helped you.

Jessica

myke68

Hello,

Thank you, I just did what you said and I received the same message :)

Have a great day

Réponse 8 / 16

3_JOSE_3 Posted messages 8 Status Membre

Good evening everyone,
like many others, I have just experienced the same unfortunate event of an automatic deduction of 49.00 euros from Amazon's "Premium" service without prior agreement. If you read carefully, it's cleverly set up by not presenting a request for your acceptance before any operation. After the free trial period, these people take the liberty of automatically enrolling you in their service.
The general conditions of "Premium" lead you to think that this is a normal way to act.
Fortunately, after a few remarks and emails, I received a full refund.
Despite the number of complaints, Amazon continues to practice this collection policy (the number of customers without complaints more than compensates for the work of reimbursement generated).
To read: https://forum.quechoisir.org/amazon-debite-49-sur-compte-banquaire-sans-mon-accord-t37683.html
Personally, for France and Belgium, deliveries over 25.00 euros are free and receiving products 1 or 2 days in advance is not a huge advantage compared to the normal service.
The conclusion: read between the lines of all the conditions that companies propose to you (benefits, benefits... for whom?)
I think a bit about the donkey and the carrot. Currently, regulatory writing specialists are putting blinders on the donkey to make the carrot more visible. (to better deceive you)
3_JOSE_3

Réponse 9 / 16

Edvy

I am a victim of hacking on my Amazon account. I wanted to check the box for tracking my order, "Would you like to be notified by SMS for delivery?" when a message appeared in red under the cross stating "We could not recognize your phone number." I clicked on that line and was redirected to a site called "Package Tracking." I then received a text message on my mobile phone telling me that I had subscribed to a plan for 79 euros per month and that this amount would be deducted from my bank account. Amazon is not aware of this, and I need to get a new bank card with all the associated fees.

Réponse 10 / 16

nathalieLeGall

Hello; I notice with astonishment that I am not the only one who has been charged 49 euros as well! on 01/21/19!
I don't know how to get refunded without being hacked again.

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 515

Hello

You just need to read from the beginning.. For example, answer 7..

See you!

Réponse 11 / 16

Mylenijandb Posted messages 1 Registration date Status Membre Last intervention

I was charged 49 euros on the same day as a refund from an Amazon seller... but there's no trace of a Prime subscription on my account and I keep calling them... I never get the same person, it's so frustrating!... They still won't do anything because they can't find any trace of this charge even though I've provided a copy of my bank statement! What should I do? File a complaint? They're really thieves!

Réponse 12 / 16

Marylou80270 Posted messages 1 Registration date Status Membre Last intervention

I was also charged €49 without receiving any email from AMAZON, which resulted in €20 in bank fees (€8.00 card fee + €12.00 letter fee). According to the law, a bank debit can only be made with the account holder's consent (signed contract, written agreement, etc.) (Article L. 133-6 of the Monetary and Financial Code). Otherwise, the debit is considered an unauthorized transaction (Article L. 133-7 of the Monetary and Financial Code). Furthermore, AMAZON has no right to keep the security code on the back of the card; it is simply organized fraud.

Réponse 13 / 16

Abdelhak

Hello,

I also have a problem with Amazon!!
Unexplained charges on my credit card!!
An order for several items, which has been split into multiple shipments, and other items stuck.
I don't know what has been paid, what I actually paid, and I keep receiving regular charges on my card.
I wanted to post a message in my account, which turned out to be impossible since the site doesn't recognize me!! I had received emails, and I took the opportunity to respond and explain my problem, but I haven't received any response!! And the charges keep coming, and I don't know when it will stop!

I feel like this policy is intentional!!! It's theft and fraud!! Unacceptable! I'm furious!!
Never, EVER Amazon!!!

Réponse 14 / 16

Nani890

Hello.
Yes, I had two Amazon accounts and they charged me 49 euros on each account without me checking anything.
If you don't call them, you won't be refunded.
Honestly, it's not honest at all!!!
I stopped ordering from them.

Réponse 15 / 16

Olivier

....the same for me even though I hadn't asked for anything; this method is not correct at all and "hello" for trying to reach them and cancel.
Attention: the renewal is automatic and a year later, "bingo" they charge your account unless you have requested to be contacted beforehand! (box to be checked mandatory)

Furthermore, to perfect the scam, the package did not arrive within the time frame promised by "Prime"...!

Réponse 16 / 16

Kurumashi

Hello.

It has happened to me too, but I don't complain, since as one person said, I myself tested Prime and received the email, so they took the payment, you have Prime Video included with it, not just for orders.
I kept it for the benefits, so I didn't necessarily cancel or abandon it, to avoid the next payment, but if I'm still interested, it doesn't bother me, it's for a year, it's not the end of the world, some sites are more expensive than that for a year.

Amazon Premium: unwanted bank charges

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