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Bitdefender error

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joja4950 Posted messages 409 Status Member -  
SimonS2016 Posted messages 4 Status Member -
Hello,

I have been getting this message since yesterday as soon as I open my PC

A problem has occurred in Bitdefender threat scanner. A file containing error information
has been created at c:\windows\temp\bitdefender threat scanner.dmp. You are strongly encouraged
to send the file to the developers of the application for further investigation of the error.

What does this mean and what should I do?
Thank you

Configuration: Windows XP / Internet Explorer 8.0

18 answers

  1.
    David de Bitdefender Posted messages 126 Status Member 39
     
    To the concerned users: to receive information as soon as it becomes available, send an email (even empty) to ave (at) editions-profil.fr
    You will be notified by email with the step-by-step solution.

    --
    At night, all hackers are gray.
    5
  2. juju666 Posted messages 35446 Registration date   Status Security Contributor Last intervention   4 796
     
    I alerted Bitdefender support, a response shouldn't take long...

    --
    .::. Security Contributor .::.
    2
  3. joja4950 Posted messages 409 Status Member 6
     
    it's not working
    what is the exact email?
    thank you
    1
    1. David de Bitdefender Posted messages 126 Status Member 39
       
      You will receive an email when the tutorial is available ;) You will receive it by tomorrow at the latest, our entire team is on alert for this bug.
      0
    2. kylisa57 Posted messages 14 Status Member
       
      same problem as everyone else....
      0
    3. juju666 Posted messages 35446 Registration date   Status Security Contributor Last intervention   4 796
       
      Send an email to ave@editions-profil.fr
      (replace [AT] with @ and [DOT] with a dot)
      and you will be notified when the correction is released.
      0
  4. Ben
     
    Thank you, I sent you the file via the link you provided.
    Thanks again.
    0
  6. David de Bitdefender Posted messages 126 Status Member 39
     
    Hello everyone, this bug concerns Antivirus Essential. A fix is in the finalization stage and will be made available through the FAQ on the Bitdefender website. I will add the link to this post as soon as it becomes available!

    Sorry for the inconvenience,

    --
    At night, all hackers are gray.
    0
    1. timesi Posted messages 84 Status Member 6
       
      Hello,

      I have a problem with my Bitdefender, it no longer works. I believe it's because of the "update" error, but I started the repair with the program and now this happens: error repair tool encountered an error. please contact support...

      Thank you, best regards.
      0
  7. Eric
     
    Hello,

    I tried the patch on my "Windows 7 64-bit" PC and it doesn't work.
    A window opens indicating that it did not execute properly.
    Is my PC protected while you find a solution?

    Thank you for your response.
    0
    1. David de Bitdefender Posted messages 126 Status Member 39
       
      Hello Eric, have you followed the KB? Here it is in French:
      http://kb.supportbd.com/2002/

      If it still doesn't work, please contact technical support (link at the bottom of the KB page).
      Best regards,
      0
  8. juju666 Posted messages 35446 Registration date   Status Security Contributor Last intervention   4 796
     
    Hello Eric,

    Just a simple question, did you get the patch for the 64-bit versions?
    Did you run it with right-click -> admin?

    Talk to you later

    --
    .::. Security Contributor .::.
    0
    1. bekah Posted messages 3 Status Member
       
      Good evening, I have the same problem as you, but I can't execute BDRepair TOOL 64exe, an error appears
      can you help me?
      kAT
      0
    2. David de Bitdefender Posted messages 126 Status Member 39
       
      Bekah, if you are unable to complete the operation, please contact technical support via this link: https://www.bitdefender.fr/consumer/support/
      You will be contacted quickly!

      Best regards,
      0
    3. kylisa57
       
      Thank you, it's done, but is my PC protected?? Because Bitdefender won't open at all...
      0
    4. David de Bitdefender Posted messages 126 Status Member 39
       
      Hello, you need to restart your computer for the change to take effect. If that doesn't work, please contact customer support at https://www.bitdefender.fr/consumer/support/ ;)
      0
    5. kylisa57
       
      It's okay, I succeeded, thank you for your help ;-)
      0
  9. Ben
     
    Thank you. I did the manipulation. I think the problem is resolved for me.
    Have a good evening.
    0
  10. joja4950 Posted messages 409 Status Member 6
     
    Hello
    I no longer have the error message, but my auto scan is still inactive
    the only other solution offered to me is on pause (0)
    what should I do?
    thank you
    0
  11. Ben
     
    Hello,
    my autoscan is also inactive but I no longer have the error message. Does this mean that my computer is not automatically protected?
    0
  12. David de Bitdefender Posted messages 126 Status Member 39
     
    @joja4950 @Ben: don't panic, your PC is well protected ;) Autoscan is the automatic file analysis; it triggers when you are not using the computer's resources (to avoid disturbing the user session).

    --
    At night, all hackers are gray.
    0
  13. Ben
     
    Everything is fine then. Great! And thanks again.
    0
  14. joja4950 Posted messages 409 Status Member 6
     
    thank you very much David our savior
    0
  15. anonyme
     
    Hello,
    I have the same thing showing up regularly since this morning.
    What does that mean?
    I can't find this file C:\Windows\TEMP\BitDefender Threat Scanner.dmp, and I don't know much about computers...
    If anyone can help...
    Thank you.
    -1
  16. Ben
     
    Hello,
    I've been having the same issue since yesterday. It's strange that it's happening to so many people at the same time. What should be done?
    Thank you for your help.
    -1
  17. joja4950 Posted messages 409 Status Member 6
     
    I just sent it
    please let me know what to do
    have a good evening
    -1
  18. David de Bitdefender Posted messages 126 Status Member 39
     
    Hello everyone, a FAQ is available, in English for now:
    http://www.bitdefender.com/support/Bitdefender-Antivirus-Free-crash-on-09-04-2013-1124.html

    In French, in summary, you need to run the patch from one of the links below depending on your system architecture:
    http://www.bitdefender.com/files/KnowledgeBase/file/BDRepair_Tool_win32.exe
    For 64-bit systems
    http://www.bitdefender.com/files/KnowledgeBase/file/BDRepair_Tool_x64.exe

    When the program has finished its operations, restart the computer. Once the computer has restarted, wait a few minutes and check that everything is working normally.

    --
    At night, all hackers are gray.
    -1
    1. SimonS2016 Posted messages 4 Status Member 1
       
      When I try to run the patch for 64-bit systems,

      this appears: Bitdefender repair tool encountered an error. Please contact support to get help with this issue

      THANK YOU for your help.
      0
  19. timesi Posted messages 84 Status Member 6
     
    Honestly, if you ever have a problem with Bitdefender, contact customer support; they are really responsive. My issue was resolved in two days, compared to others...
    -1