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Bitdefender error

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joja4950 Posted messages 409 Status Membre -  
SimonS2016 Posted messages 4 Status Membre -
Hello,

I have been getting this message since yesterday as soon as I open my PC

A problem has occurred in Bitdefender threat scanner. A file containing error information
has been created at c:\windows\temp\bitdefender threat scanner.dmp. You are strongly encouraged
to send the file to the developers of the application for further investigation of the error.

What does this mean and what should I do?
Thank you

Configuration: Windows XP / Internet Explorer 8.0

18 réponses

Réponse 1 / 18
David de Bitdefender Posted messages 126 Status Membre 39
 
To the concerned users: to receive information as soon as it becomes available, send an email (even empty) to ave (at) editions-profil.fr
You will be notified by email with the step-by-step solution.

--
At night, all hackers are gray.
5
Réponse 2 / 18
juju666 Posted messages 35446 Registration date   Status Contributeur sécurité Last intervention   4 796
 
I alerted Bitdefender support, a response shouldn't take long...

--
.::. Security Contributor .::.
2
Réponse 3 / 18
joja4950 Posted messages 409 Status Membre 6
 
it's not working
what is the exact email?
thank you
1
David de Bitdefender Posted messages 126 Status Membre 39
 
You will receive an email when the tutorial is available ;) You will receive it by tomorrow at the latest, our entire team is on alert for this bug.
0
kylisa57 Posted messages 14 Status Membre
 
same problem as everyone else....
0
juju666 Posted messages 35446 Registration date   Status Contributeur sécurité Last intervention   4 796
 
Send an email to ave@editions-profil.fr
(replace [AT] with @ and [DOT] with a dot)
and you will be notified when the correction is released.
0
Réponse 4 / 18
Ben
 
Thank you, I sent you the file via the link you provided.
Thanks again.
0
Réponse 5 / 18
David de Bitdefender Posted messages 126 Status Membre 39
 
Hello everyone, this bug concerns Antivirus Essential. A fix is in the finalization stage and will be made available through the FAQ on the Bitdefender website. I will add the link to this post as soon as it becomes available!

Sorry for the inconvenience,

--
At night, all hackers are gray.
0
timesi Posted messages 84 Status Membre 6
 
Hello,

I have a problem with my Bitdefender, it no longer works. I believe it's because of the "update" error, but I started the repair with the program and now this happens: error repair tool encountered an error. please contact support...

Thank you, best regards.
0
juju666 Posted messages 35446 Registration date   Status Contributeur sécurité Last intervention   4 796
 
hi
https://forums.commentcamarche.net/forum/affich-27581412-bitdefender-probleme-threat-scanner

I told you here what to do: contact support by email

see you
0
Réponse 6 / 18
Eric
 
Hello,

I tried the patch on my "Windows 7 64-bit" PC and it doesn't work.
A window opens indicating that it did not execute properly.
Is my PC protected while you find a solution?

Thank you for your response.
0
David de Bitdefender Posted messages 126 Status Membre 39
 
Hello Eric, have you followed the KB? Here it is in French:
http://kb.supportbd.com/2002/

If it still doesn't work, please contact technical support (link at the bottom of the KB page).
Best regards,
0
Réponse 7 / 18
juju666 Posted messages 35446 Registration date   Status Contributeur sécurité Last intervention   4 796
 
Hello Eric,

Just a simple question, did you get the patch for the 64-bit versions?
Did you run it with right-click -> admin?

Talk to you later

--
.::. Security Contributor .::.
0
bekah Posted messages 3 Status Membre
 
Good evening, I have the same problem as you, but I can't execute BDRepair TOOL 64exe, an error appears
can you help me?
kAT
0
David de Bitdefender Posted messages 126 Status Membre 39
 
Bekah, if you are unable to complete the operation, please contact technical support via this link: https://www.bitdefender.fr/consumer/support/
You will be contacted quickly!

Best regards,
0
kylisa57
 
Thank you, it's done, but is my PC protected?? Because Bitdefender won't open at all...
0
David de Bitdefender Posted messages 126 Status Membre 39
 
Hello, you need to restart your computer for the change to take effect. If that doesn't work, please contact customer support at https://www.bitdefender.fr/consumer/support/ ;)
0
kylisa57
 
It's okay, I succeeded, thank you for your help ;-)
0
Réponse 8 / 18
Ben
 
Thank you. I did the manipulation. I think the problem is resolved for me.
Have a good evening.
0
Réponse 9 / 18
joja4950 Posted messages 409 Status Membre 6
 
Hello
I no longer have the error message, but my auto scan is still inactive
the only other solution offered to me is on pause (0)
what should I do?
thank you
0
Réponse 10 / 18
Ben
 
Hello,
my autoscan is also inactive but I no longer have the error message. Does this mean that my computer is not automatically protected?
0
Réponse 11 / 18
David de Bitdefender Posted messages 126 Status Membre 39
 
@joja4950 @Ben: don't panic, your PC is well protected ;) Autoscan is the automatic file analysis; it triggers when you are not using the computer's resources (to avoid disturbing the user session).

--
At night, all hackers are gray.
0
Réponse 12 / 18
Ben
 
Everything is fine then. Great! And thanks again.
0
Réponse 13 / 18
joja4950 Posted messages 409 Status Membre 6
 
thank you very much David our savior
0
Réponse 14 / 18
anonyme
 
Hello,
I have the same thing showing up regularly since this morning.
What does that mean?
I can't find this file C:\Windows\TEMP\BitDefender Threat Scanner.dmp, and I don't know much about computers...
If anyone can help...
Thank you.
-1
Réponse 15 / 18
Ben
 
Hello,
I've been having the same issue since yesterday. It's strange that it's happening to so many people at the same time. What should be done?
Thank you for your help.
-1
Réponse 16 / 18
joja4950 Posted messages 409 Status Membre 6
 
I just sent it
please let me know what to do
have a good evening
-1
Réponse 17 / 18
David de Bitdefender Posted messages 126 Status Membre 39
 
Hello everyone, a FAQ is available, in English for now:
http://www.bitdefender.com/support/Bitdefender-Antivirus-Free-crash-on-09-04-2013-1124.html

In French, in summary, you need to run the patch from one of the links below depending on your system architecture:
http://www.bitdefender.com/files/KnowledgeBase/file/BDRepair_Tool_win32.exe
For 64-bit systems
http://www.bitdefender.com/files/KnowledgeBase/file/BDRepair_Tool_x64.exe

When the program has finished its operations, restart the computer. Once the computer has restarted, wait a few minutes and check that everything is working normally.

--
At night, all hackers are gray.
-1
SimonS2016 Posted messages 4 Status Membre 1
 
When I try to run the patch for 64-bit systems,

this appears: Bitdefender repair tool encountered an error. Please contact support to get help with this issue

THANK YOU for your help.
0
Réponse 18 / 18
timesi Posted messages 84 Status Membre 6
 
Honestly, if you ever have a problem with Bitdefender, contact customer support; they are really responsive. My issue was resolved in two days, compared to others...
-1