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Firefox crashes on Facebook

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MetroidFE Posted messages 214 Registration date   Status Member Last intervention   -  
 Anonymous user -
Hello,

I have a problem with Facebook:

When I send a message through Facebook's instant chat, Firefox crashes and I have to stop it using the task manager.

I've already tried a scan with AdwCleaner, CCleaner, disabling all plugins, disabling all add-ons, but nothing works.

Does anyone have a solution to my problem?
Thank you in advance for your responses,
Sincerely,
MetroidFE

9 answers

  1. Anonymous user
     
    Hello,

    clear the Firefox cache:

    tools
    options
    advanced
    network tab
    web content cache
    clear now

    Delete cookies in Firefox:

    tools
    options
    privacy
    view cookies
    remove all cookies

    Restart Firefox.

    --
    look at what we've done to the world, look at what we're leaving to our kids
    2
    1. MetroidFE Posted messages 214 Registration date   Status Member Last intervention   34
       
      It doesn't work.
      0
  2. Anonymous user
     
    reset firefox:

    Click the Firefox button
    Click on the Help menu
    Select Troubleshooting Information

    If the menu bar (File - Edit - View....) is displayed:

    Click on "?"
    Select Troubleshooting Information
    Click on the Reset Firefox button at the top right
    Click on Reset Firefox to confirm your choice

    Note: When resetting, bookmarks, browsing history, passwords, cookies, and autofill information for web forms will be kept. However, extensions and themes will be removed, open windows and tabs as well as tab groups will not be preserved, and preferences will be reset.

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    Look at what we have done to the world, look at what we are leaving to our kids
    0
    1. MetroidFE Posted messages 214 Registration date   Status Member Last intervention   34
       
      It hasn't changed anything.
      0
  3. Anonymous user
     
    Do you have the Adwcleaner report?

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    0
  4. MetroidFE Posted messages 214 Registration date   Status Member Last intervention   34
     
    Yes,

    # AdwCleaner v2.200 - Report created on 06/04/2013 at 15:15:06
    # Updated on 02/04/2013 by Xplode
    # Operating System: Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username: Emile - HP-EMILE
    # Boot Mode: Normal
    # Run from: C:\Users\Emile\Downloads\adwcleaner.exe
    # Option [Search]

    ***** [Services] *****

    ***** [Files / Folders] *****

    ***** [Registry] *****

    ***** [Browsers] *****

    -\\ Internet Explorer v9.0.8112.16470

    [OK] The registry does not contain any illegitimate entries.

    -\\ Mozilla Firefox v20.0 (fr)

    File: C:\Users\Emile\AppData\Roaming\Mozilla\Firefox\Profiles\qx0rruu4.default-1365252653812\prefs.js

    [OK] The file does not contain any illegitimate entries.

    *************************

    AdwCleaner[R1].txt - [1924 bytes] - [11/03/2013 00:47:16]
    AdwCleaner[R2].txt - [2373 bytes] - [14/03/2013 00:04:14]
    AdwCleaner[R3].txt - [1139 bytes] - [14/03/2013 02:02:49]
    AdwCleaner[R4].txt - [1199 bytes] - [05/04/2013 20:08:34]
    AdwCleaner[R5].txt - [1024 bytes] - [06/04/2013 15:15:06]
    AdwCleaner[S1].txt - [11510 bytes] - [07/01/2013 18:03:42]
    AdwCleaner[S2].txt - [2552 bytes] - [14/03/2013 00:04:41]

    ########## EOF - C:\AdwCleaner[R5].txt - [1205 bytes] ##########
    0
  6. MetroidFE Posted messages 214 Registration date   Status Member Last intervention   34
     
    I can't even load the page on IE --'

    --
    Hoping I was helpful to you.
    0
  7. Anonymous user
     
    Resetting Internet Explorer:

    Tools.
    Internet Options.
    Advanced tab.
    Click on Reset

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    0
    1. MetroidFE Posted messages 214 Registration date   Status Member Last intervention   34
       
      It doesn't change anything, the page still won't load.
      0
  8. MetroidFE Posted messages 214 Registration date   Status Member Last intervention   34
     
    It's all good, I solved my problem; it was due to one of my friend's messages being too long
    But thanks to toadangel for their help!
    0
  9. Anonymous user
     
    Happy for you, it was a pleasure.

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    Look at what we've done to the world, look at what we're leaving to our kids.
    0
  10. Anonymous user
     
    ok, do you have the same problem on Internet Explorer?

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    -1