How to unlock an SFR phone when you are no longer a customer? Solved/Closed

Question

Hello,  A few days ago, I dropped my phone and since then it doesn't work anymore. Not having the time to go change it in town, I decided to take my father's old phone that he no longer uses. I'm with Orange and the phone is locked to SFR, and my father just changed his operator, so he is also with Orange now. I'm left with a phone that I can neither use nor unlock because when I visited the SFR site, it says that for customers who have canceled their contract, a questionnaire to obtain the unlocking code is available in the customer area. Problem: to access it, you need to log in, but since we're no longer customers, I can't.. I also tried calling 1023, but I don't understand anything because it's explained so well.  Does anyone have a practical and easy solution to propose and explain to me?  I thank in advance the one who will answer me.  Best regards.

Super Citron!!! · Accepted Answer

Hello everyone, After two weeks of struggles, I finally found the solution to this little-known but very annoying problem that has you going in circles between forums, the SFR support site, and unlocking sites.  Actually, you just need to call 1023, then press 1 for: your call concerns your mobile.  Then press 1 for: technical issue  And finally press 3 for: other request, and you should normally reach an SFR advisor.  After that, just follow the procedure in the email for restoring the iPhone and you're done!  I hope this post helped you, bye :)!!!

corcor · Answer

On the SFR website, it is stated in the unlocking section:  Are you not (or no longer) an SFR customer?  If you are not or are no longer an SFR customer and wish to unlock a mobile purchased from SFR: contact our Customer Service by phone at 1023, do not enter your mobile line number in the phone menu and follow the instructions.  I'm with them and the less I call them, the better off I am, they're a bit complicated...

_Numma · Answer

I've already tried calling this number several times in a row, but at no point do they say "press such and such key to unlock your mobile," and that's really too bad..

_Numma · Answer

I found the solution.. I'm posting it on the forum just in case someone is in the same situation as me:  ------  You can contact them by phone at 1023, but do it as follows:  Press 1 at the first question  You will be asked for your SFR number, wait without responding.  A second time they will ask you again, wait without responding.  For the next 3 menus press 1.  You will reach an SFR technician from the unlocking service for former clients. Provide your SFR line number from back then, the IMEI number of your mobile by typing on your keypad, just like making a call: *#06#  -------

youpi · Answer

I just did what Numma said and it worked perfectly. The technician was very good. Don't forget, you need to provide your old contract or customer number for them to accept; I suppose they don’t like to unlock stolen phones too much...

How to unlock an SFR phone when you are no longer a customer?

5 answers

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