View original (French)

Black band on my copies

Solved
ptitane Posted messages 2 Status Member -  
marc1301 Posted messages 940 Status Contributor -
Hello,
When I want to scan or photocopy a document with my HP C3100, a one and a half centimeter black band appears along my photo; this does not appear when I print directly from the computer.
Help.
Thank you

Configuration: Windows XP / Firefox 17.0

3 answers

  1.
    ptitane Posted messages 2 Status Member 7
     
    I tried to clean my printer but I don't know how to reach this photosensor, where is it located?
    Thanks to Marc for taking the time to respond, solidarity warms the heart
    Thank you
    6
  2. marc1301 Posted messages 940 Status Contributor 226
     
    Hello,

    either there's dust on the photocell or the photocell is about to give up the ghost!
    3
  3. marc1301 Posted messages 940 Status Contributor 226
     
    It's quite complex; you need to remove the scanner glass (the photocell is located under the glass), and to remove the glass, you have to disassemble the entire top of the printer, being careful not to damage the small flat cable that allows for data transmission... it's quite challenging to execute!
    1