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:roll:
I ordered from this site at the end of August, my order took 3 weeks to arrive... I had to follow up with them several times, and when it finally arrived, the products had a defect. I contacted customer service, who told me they were aware of the problem (but apparently had no intention of contacting me...) and that they would send me the compliant products within 10 to 12 days.
15 days later, seeing nothing come through, I followed up with them (once again).
And then, I received a condescending message (the first of a long series) telling me that I should return the products and that it was logical.
That's fine, but if I am not informed, I can't guess it; the representative who told me that the cases would be sent to me had "forgotten" to mention this...
I try to follow the procedure to fill out their RAM as they call it for the return, the site doesn't save anything in memory, neither customer account nor order confirmation, and time has passed and the confirmation email has disappeared from my gmail...
I therefore only have the order number left.
I call customer service who tells me "no problem with your order number on a piece of paper, it will be processed."
He agrees that my order is riddled with inconveniences but nothing is offered to me...
I express my lack of trust.
I even start to wonder if by returning the items, I'm not going to get scammed...
In short, I return the items at my expense via priority mail.
I send the invoice and the tracking number to customer service, expressing my wish to receive the compliant items fairly quickly.
And then, I received a series of emails that are borderline insulting, telling me that they are sorry I don't understand instructions that are supposedly very clear (so I am a bit stupid, I've been an e-commerce professional for 9 years and a webmaster...), they also ask me to quickly explain why the invoice for my priority mail is dated 10/4 and the pickup by the post office is dated 10/7... (I live in the countryside, and the pickup is effective when it arrives at the main sorting center...)
And isn't it a bit inappropriate to address a customer this way? I am from the old school and I do not understand this kind of behavior.
I was offered to reorder so that it would be faster and to request a refund for the returned items, with the shipping costs for the new order at my expense...
I finally requested a refund; let's hope they do it... and I will never order from this site again!!!!!!!!!
That's my experience
Julie
I ordered from this site at the end of August, my order took 3 weeks to arrive... I had to follow up with them several times, and when it finally arrived, the products had a defect. I contacted customer service, who told me they were aware of the problem (but apparently had no intention of contacting me...) and that they would send me the compliant products within 10 to 12 days.
15 days later, seeing nothing come through, I followed up with them (once again).
And then, I received a condescending message (the first of a long series) telling me that I should return the products and that it was logical.
That's fine, but if I am not informed, I can't guess it; the representative who told me that the cases would be sent to me had "forgotten" to mention this...
I try to follow the procedure to fill out their RAM as they call it for the return, the site doesn't save anything in memory, neither customer account nor order confirmation, and time has passed and the confirmation email has disappeared from my gmail...
I therefore only have the order number left.
I call customer service who tells me "no problem with your order number on a piece of paper, it will be processed."
He agrees that my order is riddled with inconveniences but nothing is offered to me...
I express my lack of trust.
I even start to wonder if by returning the items, I'm not going to get scammed...
In short, I return the items at my expense via priority mail.
I send the invoice and the tracking number to customer service, expressing my wish to receive the compliant items fairly quickly.
And then, I received a series of emails that are borderline insulting, telling me that they are sorry I don't understand instructions that are supposedly very clear (so I am a bit stupid, I've been an e-commerce professional for 9 years and a webmaster...), they also ask me to quickly explain why the invoice for my priority mail is dated 10/4 and the pickup by the post office is dated 10/7... (I live in the countryside, and the pickup is effective when it arrives at the main sorting center...)
And isn't it a bit inappropriate to address a customer this way? I am from the old school and I do not understand this kind of behavior.
I was offered to reorder so that it would be faster and to request a refund for the returned items, with the shipping costs for the new order at my expense...
I finally requested a refund; let's hope they do it... and I will never order from this site again!!!!!!!!!
That's my experience
Julie
Hello,
Yes, when making the payment, make sure the site is in http[S]
--
16 YEARS OLD AND ALL MY TEETH §
I'M IN EACH HAND SO I'M ON BLUETOOTH!
Yes, when making the payment, make sure the site is in http[S]
--
16 YEARS OLD AND ALL MY TEETH §
I'M IN EACH HAND SO I'M ON BLUETOOTH!
I ordered a keyboard worth €39, and surprisingly the site offers payment methods that are a bit out of the ordinary, I had to pay via PayPal... they told me on the phone before the sale that the order would normally be delivered in 5 days, it's now been 6 days and I still have nothing, maybe tomorrow... I'll keep you updated.
Hello,
here is my opinion and my experience regarding my first order:
Order placed with standard shipping for a delivery time announced as 2-5 days: package received 11 days later!!
without any follow-up on my part, maybe I would have received it even later!
mobile24 shifts the blame to the postal service (rather easy and convenient since there is no tracking number) because, coincidentally, the small delivery delays noted during the shipment of the package and the inquiries with the postal service to locate the package are well staged to buy the necessary time to restock from the supplier. In my opinion, the products indicated as in stock on the website were not. And apparently, judging by the reviews online, this happens often.
The items received correspond well to the products presented, but I will never order from this site again and as a matter of principle, I already advise all my
acquaintances against it.
here is my opinion and my experience regarding my first order:
Order placed with standard shipping for a delivery time announced as 2-5 days: package received 11 days later!!
without any follow-up on my part, maybe I would have received it even later!
mobile24 shifts the blame to the postal service (rather easy and convenient since there is no tracking number) because, coincidentally, the small delivery delays noted during the shipment of the package and the inquiries with the postal service to locate the package are well staged to buy the necessary time to restock from the supplier. In my opinion, the products indicated as in stock on the website were not. And apparently, judging by the reviews online, this happens often.
The items received correspond well to the products presented, but I will never order from this site again and as a matter of principle, I already advise all my
acquaintances against it.
methods on the edge of legality: items displayed as in stock and in reality items they don't even sell.
Just for the record, out of 4 items ordered from them and displayed as in stock for a total invoice of 50 euros (44 euros for the items and 6 euros for shipping), I only received one item (the cheapest one).
Accounting statement: I paid 12 euros for 3 protective films for smartphones (6 euros for the protective films + 6 euros for shipping).
Customer service even tried to negotiate a store credit for the reimbursement of the undelivered items...
In the end, after numerous emails, they refunded the missing items 1 month later, but refused to refund the 6 euros of shipping for an item delivered that was worth 6 euros.
Stay away from this site, their budget seems to be primarily spent on "Google" SEO and positive fake reviews online.
Sincerely.
Just for the record, out of 4 items ordered from them and displayed as in stock for a total invoice of 50 euros (44 euros for the items and 6 euros for shipping), I only received one item (the cheapest one).
Accounting statement: I paid 12 euros for 3 protective films for smartphones (6 euros for the protective films + 6 euros for shipping).
Customer service even tried to negotiate a store credit for the reimbursement of the undelivered items...
In the end, after numerous emails, they refunded the missing items 1 month later, but refused to refund the 6 euros of shipping for an item delivered that was worth 6 euros.
Stay away from this site, their budget seems to be primarily spent on "Google" SEO and positive fake reviews online.
Sincerely.
Ah... what beautiful words!!!!
It's all well and good to question the words of dissatisfied customers to care about your image, but the facts are there and very real!
I just literally got hung up on 2 TIMES in a row!!! Is this your "strict rules"?!
Stop your nonsense!
I am still outraged by the way I was treated!
First, I order an item "in stock" at the time of the order. Then a few days later I receive an email telling me that they are actually waiting to be restocked... Result, order placed on November 3, shipped from their end only on November 10, a week later!
So we are far from the delivery within 2 to 3 working days....
Anyway, still having no news, I decide to call a week later (on November 17) and there, surprise (or not...) I am told that there is a problem with Collissimo and that my package has still not been taken into account!
I receive an email afterwards informing me that they have contacted the post office and hope for a quick delivery... super reassuring!!!
Today, I decide to check the status of my order on the Collissimo site, and there I see that it is still at the same stage! So I call Collissimo who invites me to contact my merchant so they can get in touch with them to solve the problem...
Which I do: I normally call the customer service of mobile24 to explain what I've just been told, and there, the advisor completely looks down on me telling me that it's not worth calling them every day, that as stated in the email blablabla.... whereas in the damn email I had no more information than that!
I don’t let that slide and start putting things back in their place, because I’m nice but not stupid, it's still me who suffers the mistake in this story!
This gentleman doesn’t let me get a word in, talks over me, and hangs up on me!
I call back, I say that I just got deliberately hung up on and that I would like to speak to a manager, and then.... still this same gentleman tells me: yes, and we will hang up on you again. Have a nice day, madam!
So if this is what you call "rigorous" customer service, you need to rethink your rules of politeness and respect!
>>> A SITE TO AVOID <<<
It's all well and good to question the words of dissatisfied customers to care about your image, but the facts are there and very real!
I just literally got hung up on 2 TIMES in a row!!! Is this your "strict rules"?!
Stop your nonsense!
I am still outraged by the way I was treated!
First, I order an item "in stock" at the time of the order. Then a few days later I receive an email telling me that they are actually waiting to be restocked... Result, order placed on November 3, shipped from their end only on November 10, a week later!
So we are far from the delivery within 2 to 3 working days....
Anyway, still having no news, I decide to call a week later (on November 17) and there, surprise (or not...) I am told that there is a problem with Collissimo and that my package has still not been taken into account!
I receive an email afterwards informing me that they have contacted the post office and hope for a quick delivery... super reassuring!!!
Today, I decide to check the status of my order on the Collissimo site, and there I see that it is still at the same stage! So I call Collissimo who invites me to contact my merchant so they can get in touch with them to solve the problem...
Which I do: I normally call the customer service of mobile24 to explain what I've just been told, and there, the advisor completely looks down on me telling me that it's not worth calling them every day, that as stated in the email blablabla.... whereas in the damn email I had no more information than that!
I don’t let that slide and start putting things back in their place, because I’m nice but not stupid, it's still me who suffers the mistake in this story!
This gentleman doesn’t let me get a word in, talks over me, and hangs up on me!
I call back, I say that I just got deliberately hung up on and that I would like to speak to a manager, and then.... still this same gentleman tells me: yes, and we will hang up on you again. Have a nice day, madam!
So if this is what you call "rigorous" customer service, you need to rethink your rules of politeness and respect!
>>> A SITE TO AVOID <<<
Site to avoid.
Doubtful technical service and unable to repair a phone properly.
I ordered the repair of a damaged battery cover on my HTC One M8 (a phone that is very difficult to repair according to ixfit).
Following my order, I received the part at home while I had ordered a repair + part.
I contacted them explaining their mistake and returned the device + the part they sent me.
On December 5th, I got my phone back with the battery cover changed but a faulty touchscreen at the bottom of the screen, a twisted SD card holder, and a damaged side of the phone.
I made a video to prove my good faith and contacted them.
They allowed me to return my phone under warranty with an RMA form to fill out. Their message following my request was:
Hello,
Following your contact, we have questioned our technical team about the report from the repair technician and allow you to contest the assessment made on the device. In this case, the return procedure is as follows: You must first fill out the RMA return form available on our site.
http://www.mobile24.fr/shop/external/pages/fr/rma.asp
I sent the phone back at my own expense a second time on December 20th.
Finding the time, I contacted them to check on the status of the repair and was told:
The additional technical examination carried out on the device you returned under warranty for the repair ref. 93395 performed at our facility on 11/13/2014 confirmed that the malfunction encountered on the device is not related to our intervention, but rather a software issue for which Mobile24 disclaims all responsibility.
Therefore, we are unable to repair this device under warranty.
In order for us to intervene, to replace the damaged parts, as mentioned in our previous message, we must charge for the following parts:
- ref. 144168 http://www.mobile24.fr/shop/logement-carte-sim-138997p.html
- ref. 126890 http://www.mobile24.fr/shop/lecteur-de-carte-133794p.html.
If you agree to have the proposed repair done, please proceed with a payment of €40.50 (return shipping included) via bank transfer to the account whose details you
For the touchscreen, I might understand the software issue, but I performed a factory reset before sending it back and the problem was still present.
What they are good at is not wanting to change a part that was twisted during disassembly or reassembly by their technician, citing a software issue.
I didn’t know the operating system of a smartphone could twist parts.
On this phone with a unibody casing, there are quite a few things to disassemble, according to ixfit, which has a good reputation compared to the technician from Mobile 24 who disassembled my phone.
And to top it all off, if I don’t want to pay for the repairs and want to get my smartphone back, I have to pay for the return shipping.
If I had known, I would have gone directly to HTC, who would have carried out the repairs by certified professionals while maintaining my warranty.
It is January 21, 2015, and I still do not have my phone in hand. The first order was placed on 11/13/14.
I finally have a tracking update from UPS indicating that my phone left Poland yesterday, great technical service, and I understand why we can’t talk to the technicians.
Unfortunate experience with no means of defense.
So I repeat, avoid this site for repairs and apparently deliveries.
Doubtful technical service and unable to repair a phone properly.
I ordered the repair of a damaged battery cover on my HTC One M8 (a phone that is very difficult to repair according to ixfit).
Following my order, I received the part at home while I had ordered a repair + part.
I contacted them explaining their mistake and returned the device + the part they sent me.
On December 5th, I got my phone back with the battery cover changed but a faulty touchscreen at the bottom of the screen, a twisted SD card holder, and a damaged side of the phone.
I made a video to prove my good faith and contacted them.
They allowed me to return my phone under warranty with an RMA form to fill out. Their message following my request was:
Hello,
Following your contact, we have questioned our technical team about the report from the repair technician and allow you to contest the assessment made on the device. In this case, the return procedure is as follows: You must first fill out the RMA return form available on our site.
http://www.mobile24.fr/shop/external/pages/fr/rma.asp
I sent the phone back at my own expense a second time on December 20th.
Finding the time, I contacted them to check on the status of the repair and was told:
The additional technical examination carried out on the device you returned under warranty for the repair ref. 93395 performed at our facility on 11/13/2014 confirmed that the malfunction encountered on the device is not related to our intervention, but rather a software issue for which Mobile24 disclaims all responsibility.
Therefore, we are unable to repair this device under warranty.
In order for us to intervene, to replace the damaged parts, as mentioned in our previous message, we must charge for the following parts:
- ref. 144168 http://www.mobile24.fr/shop/logement-carte-sim-138997p.html
- ref. 126890 http://www.mobile24.fr/shop/lecteur-de-carte-133794p.html.
If you agree to have the proposed repair done, please proceed with a payment of €40.50 (return shipping included) via bank transfer to the account whose details you
For the touchscreen, I might understand the software issue, but I performed a factory reset before sending it back and the problem was still present.
What they are good at is not wanting to change a part that was twisted during disassembly or reassembly by their technician, citing a software issue.
I didn’t know the operating system of a smartphone could twist parts.
On this phone with a unibody casing, there are quite a few things to disassemble, according to ixfit, which has a good reputation compared to the technician from Mobile 24 who disassembled my phone.
And to top it all off, if I don’t want to pay for the repairs and want to get my smartphone back, I have to pay for the return shipping.
If I had known, I would have gone directly to HTC, who would have carried out the repairs by certified professionals while maintaining my warranty.
It is January 21, 2015, and I still do not have my phone in hand. The first order was placed on 11/13/14.
I finally have a tracking update from UPS indicating that my phone left Poland yesterday, great technical service, and I understand why we can’t talk to the technicians.
Unfortunate experience with no means of defense.
So I repeat, avoid this site for repairs and apparently deliveries.
Hello Yohann,
On 01/11/2014, you ordered the repair ref. 93395 "BATTERY COVER REPAIR FOR HTC ONE (M8) - GRAY" from our site (https://www.mobile24.fr/shop/accessoires-htc-one-234227s1.html and we confirm that the part needed for this repair, instead of being kept at the workshop awaiting the arrival of your device that you had not shipped, was mistakenly sent to you on 13/11/2014. We sincerely apologize once again for this oversight, which did not impact the repair itself, as you immediately sent us the part and your device upon receipt.
This device was received at the workshop, accompanied by the spare part, on 02/12/2014. Repaired shortly after, it was shipped back on 04/12/2014 and delivered to your home the next day, on 05/12/2014, along with the technical report.
On 22/12/2014, you informed us that you were requesting warranty coverage for the device, believing that the repair had not been done properly. Our customer service indicated the return procedure for warranty claims. In the RMA return form, you noted: "Following the exchange of the repaired part, the lower part of the screen is not responsive. The micro SD slot is damaged." You also provided the video mentioned in your comment, although it is not possible to make a professional diagnosis based on a video. This document does not show damage to the microSD reader.
Your RMA return was received at headquarters on 06/01/2015 and forwarded to our workshop for further examination for warranty coverage. The device was photographed upon receipt at the workshop, and these photos are, of course, available to you. A first technical report was sent to you by email on 16/01/2015, informing you that physical damage was visible on the replaced part, as well as a likely software issue due to an inappropriate system update affecting the functioning of the touch function. We indicated at that time that the testing battery had not yet been finalized on the device and that a definitive report would be communicated to you at the end of this process.
This definitive report was sent to you, by email as well, on 21/01/2015, after we were able to test all functions of the phone. This report confirmed and refined the conclusions of the temporary report, and we informed you that it was unfortunately not possible to accept your warranty claim on the repair performed at Mobile24, due to the physical damage detected on the MicroSD reader (external forcing traces and breakage of the metal carriage) and the absence of a cause-and-effect link between the issue encountered on the touch screen and the repair ordered (a snapshot of the software updates carried out on the device shows that they were performed between 05/12/2014 and 06/01/2015 during a period when it was in your possession).
In accordance with the General Terms and Conditions of Sale, which strictly reflect the current Law, it is not possible to claim warranty coverage for a product or service if physical damage due to inappropriate use or intervention by the customer has been observed. This also applies, and even more strictly, to warranty claims to the manufacturer. However, we wanted to offer you the repairs to be made based on the thorough diagnosis conducted on the device, for the nominal amount mentioned (corresponding to the value of the parts without labor) but you refused this offer and requested the return of the device.
Given your insistence, this return, which is normally at your expense, was not charged to you, and the device was ultimately returned on 22/01/2015. You posted this comment before retrieving your device and reviewing the report attached to its shipment on 21/01/2015.
We confirm that Mobile24 has several shipping platforms and multiple workshops in France and Europe where devices are distributed based on the availability of parts and the expertise of the teams. The devices are then directly shipped from the workshop without passing back through the France shipping platform to ensure their prompt return to the client (1 business day by UPS, shipped by air and handed over against signature).
We fully understand the distress you feel due to the damage to your phone and are completely willing to acknowledge our mistakes and rectify them if proven. This is why, on several occasions, we advised you to have a professional counter-expertise conducted on the device and to present it in support of your claims. Our technical team is composed of experienced technicians, and strict quality control is carried out on devices before their return to the client. Therefore, for the moment we must rely on their expertise, which is valid in the absence of counter-expertise.
Best regards,
On 01/11/2014, you ordered the repair ref. 93395 "BATTERY COVER REPAIR FOR HTC ONE (M8) - GRAY" from our site (https://www.mobile24.fr/shop/accessoires-htc-one-234227s1.html and we confirm that the part needed for this repair, instead of being kept at the workshop awaiting the arrival of your device that you had not shipped, was mistakenly sent to you on 13/11/2014. We sincerely apologize once again for this oversight, which did not impact the repair itself, as you immediately sent us the part and your device upon receipt.
This device was received at the workshop, accompanied by the spare part, on 02/12/2014. Repaired shortly after, it was shipped back on 04/12/2014 and delivered to your home the next day, on 05/12/2014, along with the technical report.
On 22/12/2014, you informed us that you were requesting warranty coverage for the device, believing that the repair had not been done properly. Our customer service indicated the return procedure for warranty claims. In the RMA return form, you noted: "Following the exchange of the repaired part, the lower part of the screen is not responsive. The micro SD slot is damaged." You also provided the video mentioned in your comment, although it is not possible to make a professional diagnosis based on a video. This document does not show damage to the microSD reader.
Your RMA return was received at headquarters on 06/01/2015 and forwarded to our workshop for further examination for warranty coverage. The device was photographed upon receipt at the workshop, and these photos are, of course, available to you. A first technical report was sent to you by email on 16/01/2015, informing you that physical damage was visible on the replaced part, as well as a likely software issue due to an inappropriate system update affecting the functioning of the touch function. We indicated at that time that the testing battery had not yet been finalized on the device and that a definitive report would be communicated to you at the end of this process.
This definitive report was sent to you, by email as well, on 21/01/2015, after we were able to test all functions of the phone. This report confirmed and refined the conclusions of the temporary report, and we informed you that it was unfortunately not possible to accept your warranty claim on the repair performed at Mobile24, due to the physical damage detected on the MicroSD reader (external forcing traces and breakage of the metal carriage) and the absence of a cause-and-effect link between the issue encountered on the touch screen and the repair ordered (a snapshot of the software updates carried out on the device shows that they were performed between 05/12/2014 and 06/01/2015 during a period when it was in your possession).
In accordance with the General Terms and Conditions of Sale, which strictly reflect the current Law, it is not possible to claim warranty coverage for a product or service if physical damage due to inappropriate use or intervention by the customer has been observed. This also applies, and even more strictly, to warranty claims to the manufacturer. However, we wanted to offer you the repairs to be made based on the thorough diagnosis conducted on the device, for the nominal amount mentioned (corresponding to the value of the parts without labor) but you refused this offer and requested the return of the device.
Given your insistence, this return, which is normally at your expense, was not charged to you, and the device was ultimately returned on 22/01/2015. You posted this comment before retrieving your device and reviewing the report attached to its shipment on 21/01/2015.
We confirm that Mobile24 has several shipping platforms and multiple workshops in France and Europe where devices are distributed based on the availability of parts and the expertise of the teams. The devices are then directly shipped from the workshop without passing back through the France shipping platform to ensure their prompt return to the client (1 business day by UPS, shipped by air and handed over against signature).
We fully understand the distress you feel due to the damage to your phone and are completely willing to acknowledge our mistakes and rectify them if proven. This is why, on several occasions, we advised you to have a professional counter-expertise conducted on the device and to present it in support of your claims. Our technical team is composed of experienced technicians, and strict quality control is carried out on devices before their return to the client. Therefore, for the moment we must rely on their expertise, which is valid in the absence of counter-expertise.
Best regards,
It always comes back to the same thing. And upon returning my phone, I have another issue with it. I have also emailed you photos of the unpacking. With your bad faith, I think you are going to find answers by wrongly accusing me again.
One thing is for sure, I will not return the device because I have already lost too much time and money. However, I will be filing a complaint with the DGCCRF to not leave this story like that, and I believe I am within my rights.
As for the micro SD support, I clearly see that it was forced during assembly or disassembly because I don't see how I could have done it, and I'm not foolish enough to force it, especially since I contacted you directly. Regarding the touch screen, your response that it’s a software issue may be due to my phone being rooted, but again, I don't see how that affects the touch functionality. I even factory reset my phone without root to test it. Hence the updates when my phone was in my possession.
Furthermore, you can inform your technicians that it is possible to delete the photos they take for testing because I don't find it very professional, and I don't care to see their shoes.
You can also inform them that to change the unibody casing of the HTC, almost everything needs to be disassembled, which means tampering with the touch screen that was working perfectly before I sent it to you; I would have rather changed the touch screen at the same time as the casing. In any case, I will no longer use your dubious and unprofessional services toward customers.
I will also make sure to spread the word about you...
One thing is for sure, I will not return the device because I have already lost too much time and money. However, I will be filing a complaint with the DGCCRF to not leave this story like that, and I believe I am within my rights.
As for the micro SD support, I clearly see that it was forced during assembly or disassembly because I don't see how I could have done it, and I'm not foolish enough to force it, especially since I contacted you directly. Regarding the touch screen, your response that it’s a software issue may be due to my phone being rooted, but again, I don't see how that affects the touch functionality. I even factory reset my phone without root to test it. Hence the updates when my phone was in my possession.
Furthermore, you can inform your technicians that it is possible to delete the photos they take for testing because I don't find it very professional, and I don't care to see their shoes.
You can also inform them that to change the unibody casing of the HTC, almost everything needs to be disassembled, which means tampering with the touch screen that was working perfectly before I sent it to you; I would have rather changed the touch screen at the same time as the casing. In any case, I will no longer use your dubious and unprofessional services toward customers.
I will also make sure to spread the word about you...
I also wanted to clarify that I didn't send my phone immediately because for a part indicated as in stock, I received 2 calls a week apart to inform me that it was being restocked.
Then, speaking of pictures, I would like to see those just before sending the 2 return shipments from your side. That way you could prove that the phone left your place intact. In any case, I was right to check before receiving it because I have a new part that is bent and, conveniently, that infamous part is located right below the touch part which no longer works very well.
I would have liked to discuss with your technician, and he could have told me what your magical test battery indicated regarding an unsuitable update because I could correct it, but given that it's just talk, you can't justify yourselves otherwise.
You mention a modest sum of 40 euros, which I could have paid without problems, but paying for someone else's mistakes, no thanks. I call that fraud, and I think the DGCCRF will appreciate.
A counter-expertise to make me incur more costs, I think I've had enough of you. What I also found surprising is that your advisor clearly told me that if I didn't pay the return fees, you would keep my phone. But what kind of policy is this to tax the customer until the end...
Thanks to Mobile24 for turning my high-end phone into a damaged and unsellable item.
So to anyone who cares about their phone, go elsewhere; they are not serious at all and easily defend themselves without giving you a choice.
Then, speaking of pictures, I would like to see those just before sending the 2 return shipments from your side. That way you could prove that the phone left your place intact. In any case, I was right to check before receiving it because I have a new part that is bent and, conveniently, that infamous part is located right below the touch part which no longer works very well.
I would have liked to discuss with your technician, and he could have told me what your magical test battery indicated regarding an unsuitable update because I could correct it, but given that it's just talk, you can't justify yourselves otherwise.
You mention a modest sum of 40 euros, which I could have paid without problems, but paying for someone else's mistakes, no thanks. I call that fraud, and I think the DGCCRF will appreciate.
A counter-expertise to make me incur more costs, I think I've had enough of you. What I also found surprising is that your advisor clearly told me that if I didn't pay the return fees, you would keep my phone. But what kind of policy is this to tax the customer until the end...
Thanks to Mobile24 for turning my high-end phone into a damaged and unsellable item.
So to anyone who cares about their phone, go elsewhere; they are not serious at all and easily defend themselves without giving you a choice.
My experience in July 2016
Screen of a Samsung Galaxy S6 Edge + broken after a fall into gravel. The site claims delivery times that seem good and they repair in their premises. What they never say is that your mobile is sent abroad to their center and that it is in no way repaired at the Paris address. The timelines do not match what they announce. In summary, I get my S6 back, the glass is poorly placed because the bottom of the aluminum frame had a slight dent that simply needed to be sanded, which was not done. I put the phone in its case and bam, the glass breaks instantly under pressure where the glass came over the un-sanded aluminum edge. I called their service 10 minutes after receiving the mobile to explain the problem, a call center abroad that tells me that it can only be dealt with by email. I send them a photo of the poorly done repair and the result, days go by and as one can imagine, they blame me by saying that the repair could not have been done by their service if this so-called piece of aluminum was present and basically accuse me of having done it after receipt. Unfortunately for them, I have a photo of the phone when I broke the screen and it clearly shows the bottom of the aluminum dented. They still stick to their position! Thieves! I'm going to have to file a complaint. Moreover, I received a reply by email on August 15, proof that their customer service is not in France either! Thieves!!
In their eyes, I should have a counter-expertise of the phone to prove that the dent was there before the repair, how can that be proven with an expertise?? You have to be crazy to propose such a solution, plus I provided photographic evidence. I'm going to file a complaint because one shouldn't take advantage!! They offered me a -20% discount on the replacement, while I just paid €260 not including shipping costs, at this price for two repairs I could buy a new phone!! In summary, do not get repaired by them, they are not serious.
Screen of a Samsung Galaxy S6 Edge + broken after a fall into gravel. The site claims delivery times that seem good and they repair in their premises. What they never say is that your mobile is sent abroad to their center and that it is in no way repaired at the Paris address. The timelines do not match what they announce. In summary, I get my S6 back, the glass is poorly placed because the bottom of the aluminum frame had a slight dent that simply needed to be sanded, which was not done. I put the phone in its case and bam, the glass breaks instantly under pressure where the glass came over the un-sanded aluminum edge. I called their service 10 minutes after receiving the mobile to explain the problem, a call center abroad that tells me that it can only be dealt with by email. I send them a photo of the poorly done repair and the result, days go by and as one can imagine, they blame me by saying that the repair could not have been done by their service if this so-called piece of aluminum was present and basically accuse me of having done it after receipt. Unfortunately for them, I have a photo of the phone when I broke the screen and it clearly shows the bottom of the aluminum dented. They still stick to their position! Thieves! I'm going to have to file a complaint. Moreover, I received a reply by email on August 15, proof that their customer service is not in France either! Thieves!!
In their eyes, I should have a counter-expertise of the phone to prove that the dent was there before the repair, how can that be proven with an expertise?? You have to be crazy to propose such a solution, plus I provided photographic evidence. I'm going to file a complaint because one shouldn't take advantage!! They offered me a -20% discount on the replacement, while I just paid €260 not including shipping costs, at this price for two repairs I could buy a new phone!! In summary, do not get repaired by them, they are not serious.
Hello
I just placed my first and last order on this site!
A battery for a Samsung Galaxy S Advance I9070P (difficult to be that precise).
Since I was in a hurry, I requested a delivery within 24 hours via UPS (€12!)
Deadline met, I received the battery in less than 24 hours.
Unfortunately... it doesn't fit in the phone, it's 1mm longer than the original battery... it is not COMPATIBLE contrary to what they claim.
They refuse to accept the return since I opened the battery (I don’t see how I could have tested it without opening it).
I feel like I'm in for a long ordeal of exchanging emails and sending registered mail, all for a €10 battery...
SO IN SUMMARY: AVOID THIS SITE!
1 - Counterfeit product made in China and unreliable.
2 - Almost non-existent customer service!
3 - Non-compliant product.
I just placed my first and last order on this site!
A battery for a Samsung Galaxy S Advance I9070P (difficult to be that precise).
Since I was in a hurry, I requested a delivery within 24 hours via UPS (€12!)
Deadline met, I received the battery in less than 24 hours.
Unfortunately... it doesn't fit in the phone, it's 1mm longer than the original battery... it is not COMPATIBLE contrary to what they claim.
They refuse to accept the return since I opened the battery (I don’t see how I could have tested it without opening it).
I feel like I'm in for a long ordeal of exchanging emails and sending registered mail, all for a €10 battery...
SO IN SUMMARY: AVOID THIS SITE!
1 - Counterfeit product made in China and unreliable.
2 - Almost non-existent customer service!
3 - Non-compliant product.
Hello,
I definitely do not recommend this site!
I will be posting on various review sites to warn others and prevent future customers from being scammed!
I ordered an iPad Air case and some other small items from them... I placed my order just in time for Christmas, I was supposed to receive my order no later than December 24, 2013, counting 5 working days as they proudly state on their website!
I want to clarify that all the items I ordered were in stock, of course!! (I even exchanged an item to make sure I had it for Christmas!! on their own advice via chat!!!)
I received part of the order on December 30, so I refused the package upon delivery as stated in their FAQs on their site, because I was not going to pay additional shipping fees! (I asked them to confirm if I could refuse the package upon delivery as indicated on their site, they never claimed to respond and told me verbatim: "but you will receive your package!")
As you can see, they are very pleasant! They cut off the chat conversation several times even though I wasn't even angry... I was just asking questions they didn't want to answer!!
To date, I filed a PayPal complaint, I'm waiting...
Mobile24 tells me they still haven’t received the refused package, but at the same time, they are not located in Paris; it's in Denmark, I believe... (I was misled by the headquarters; I thought they were from Paris, otherwise I would never have ordered!)
Today, I still have not received the second package!!! which is supposed to contain my bag!!!
It is January 7... I was supposed to receive it by the 24th at the latest... and they had the audacity to tell me that for urgent customers like me, there was express delivery!! (17 euros or something like that!), oh really?? and don’t you claim 2 to 5 days delivery!? Their response: there can be a little delay from the post office!!!!! absurd!!
I'm now waiting for PayPal, it’s in progress, I hope I will be refunded! 40 euros after all!!
A piece of advice, avoid this site!!!! I'm saying this for your own good!
I definitely do not recommend this site!
I will be posting on various review sites to warn others and prevent future customers from being scammed!
I ordered an iPad Air case and some other small items from them... I placed my order just in time for Christmas, I was supposed to receive my order no later than December 24, 2013, counting 5 working days as they proudly state on their website!
I want to clarify that all the items I ordered were in stock, of course!! (I even exchanged an item to make sure I had it for Christmas!! on their own advice via chat!!!)
I received part of the order on December 30, so I refused the package upon delivery as stated in their FAQs on their site, because I was not going to pay additional shipping fees! (I asked them to confirm if I could refuse the package upon delivery as indicated on their site, they never claimed to respond and told me verbatim: "but you will receive your package!")
As you can see, they are very pleasant! They cut off the chat conversation several times even though I wasn't even angry... I was just asking questions they didn't want to answer!!
To date, I filed a PayPal complaint, I'm waiting...
Mobile24 tells me they still haven’t received the refused package, but at the same time, they are not located in Paris; it's in Denmark, I believe... (I was misled by the headquarters; I thought they were from Paris, otherwise I would never have ordered!)
Today, I still have not received the second package!!! which is supposed to contain my bag!!!
It is January 7... I was supposed to receive it by the 24th at the latest... and they had the audacity to tell me that for urgent customers like me, there was express delivery!! (17 euros or something like that!), oh really?? and don’t you claim 2 to 5 days delivery!? Their response: there can be a little delay from the post office!!!!! absurd!!
I'm now waiting for PayPal, it’s in progress, I hope I will be refunded! 40 euros after all!!
A piece of advice, avoid this site!!!! I'm saying this for your own good!
NOT SERIOUS AT ALL, TO AVOID
I ordered two items, which according to the website were sent the same day: on a Sunday and by mail of course.
The wait time was much longer than indicated.
I finally receive my package, if we can even call it that.
Two items in a small bubble envelope sent at priority letter rate (it still took more than a week to arrive!!!)
I open the envelope and there I discover one of my items: a car mount for a mobile phone in its box completely damaged and half-open; I emphasize that this was not done by a postal employee because the bubble envelope was intact;
my windshield mount support is incomplete: a piece is missing making it unusable, and to top it off, it’s not even suitable for my phone!
I check the website and it says compatible;
Anyway, what percentage of people like me will file a complaint? What percentage of people will return their item?
And if I return mine, how much will it cost me in shipping fees? I will have to send it as a registered Colissimo!!!
So one piece of advice, go buy your accessories at the market, you’ll get at least the same quality and you can check the contents of the box!
I ordered two items, which according to the website were sent the same day: on a Sunday and by mail of course.
The wait time was much longer than indicated.
I finally receive my package, if we can even call it that.
Two items in a small bubble envelope sent at priority letter rate (it still took more than a week to arrive!!!)
I open the envelope and there I discover one of my items: a car mount for a mobile phone in its box completely damaged and half-open; I emphasize that this was not done by a postal employee because the bubble envelope was intact;
my windshield mount support is incomplete: a piece is missing making it unusable, and to top it off, it’s not even suitable for my phone!
I check the website and it says compatible;
Anyway, what percentage of people like me will file a complaint? What percentage of people will return their item?
And if I return mine, how much will it cost me in shipping fees? I will have to send it as a registered Colissimo!!!
So one piece of advice, go buy your accessories at the market, you’ll get at least the same quality and you can check the contents of the box!
Dear Customers,
The team at Mobile24 felt the need to write a response on this forum because some of the comments left here seem more than questionable.
First of all, we invite all our future customers and interested individuals to visit our website and particularly our profile on the well-known customer review site fia-net.com (a link can be found on our site) where verified comments from customers who have actually ordered from our site are displayed. For any other information, you can efficiently reach our Customer Service on business days from 8 AM to 10 PM and on weekends from 10 AM to 6 PM at 09.70.60.99.21.
We would also like to clarify a few points that, among the comments here, we believe are inaccurate. Firstly, since its establishment, Mobile24 has accepted payment by credit card, and it would be quite surprising for a site specialized in online sales not to offer this option. We confirm that the claim suggesting we do not accept credit card payments is false. Furthermore, we accept all complaints, including for products without packaging, which can be confirmed by our customer advisors. We have always responded to customer requests who wish to return a product that does not bring them complete satisfaction, especially since we do not open products before sending them in their original packaging. Errors do happen sometimes, but we strive to provide the best possible solution in the shortest time. Finally, we are quite surprised that some participants in this forum complain about the lack of friendliness and flexibility of our customer advisors. They indeed apply a set of strict rules and are subject to an evaluation system based on their relationship with customers, fed by the ratings left by customers themselves at the end of their conversations with the advisors.
We kindly ask you once again to reach out to us directly for any complaints, delivery delays, delivery errors, misunderstandings, or other questions, so that we can provide you with a solution as quickly as possible.
Thank you for your attention, and we look forward to a fruitful cooperation,
Sincerely,
Mobile24
The team at Mobile24 felt the need to write a response on this forum because some of the comments left here seem more than questionable.
First of all, we invite all our future customers and interested individuals to visit our website and particularly our profile on the well-known customer review site fia-net.com (a link can be found on our site) where verified comments from customers who have actually ordered from our site are displayed. For any other information, you can efficiently reach our Customer Service on business days from 8 AM to 10 PM and on weekends from 10 AM to 6 PM at 09.70.60.99.21.
We would also like to clarify a few points that, among the comments here, we believe are inaccurate. Firstly, since its establishment, Mobile24 has accepted payment by credit card, and it would be quite surprising for a site specialized in online sales not to offer this option. We confirm that the claim suggesting we do not accept credit card payments is false. Furthermore, we accept all complaints, including for products without packaging, which can be confirmed by our customer advisors. We have always responded to customer requests who wish to return a product that does not bring them complete satisfaction, especially since we do not open products before sending them in their original packaging. Errors do happen sometimes, but we strive to provide the best possible solution in the shortest time. Finally, we are quite surprised that some participants in this forum complain about the lack of friendliness and flexibility of our customer advisors. They indeed apply a set of strict rules and are subject to an evaluation system based on their relationship with customers, fed by the ratings left by customers themselves at the end of their conversations with the advisors.
We kindly ask you once again to reach out to us directly for any complaints, delivery delays, delivery errors, misunderstandings, or other questions, so that we can provide you with a solution as quickly as possible.
Thank you for your attention, and we look forward to a fruitful cooperation,
Sincerely,
Mobile24
Cite Mobile24 : "We ask you once again to contact us directly"
Well, what a great deal ^^
In addition to contacting Ccm, I also recommend getting in touch with UFC Que Choisir.
https://www.quechoisir.org/un-litige/dpt.php
Apparently Mobile24, you are struggling with the Consumer Code!
Well, what a great deal ^^
In addition to contacting Ccm, I also recommend getting in touch with UFC Que Choisir.
https://www.quechoisir.org/un-litige/dpt.php
Apparently Mobile24, you are struggling with the Consumer Code!
And I confirm that payments by credit card seem to be problematic! I learned today that an order placed on 21/09/16 was canceled due to a too high amount (200 euros, by credit card). I am offered to make a bank transfer, and I'm told that I was notified by email (oh?! didn't receive it, neither in my inbox nor in the spam. I only have the order confirmation!). I was also explained via chat (Lise) that the bank transfer payment procedure is "standard". Oh really?! In 15 years of online orders, it's the first time I've seen this. At least a double standard, and a bit strange, in any case!
I have ordered my items elsewhere, for less, by the way.
I have ordered my items elsewhere, for less, by the way.
<fuyez> Received a completely cheap plastic case that is supposedly shockproof. Delivery time given was 2-3 days, received in 15 days. Customer service is terrible and deceitful. Material coming from Denmark and made in CHINA.</fuyez>
Yes, the payment method is DIBS Payment, but the real question is: are the products of good quality? It's for my phone, so...
Thank you.
Thank you.
I don't know about that, but from the site, it looks serious.
--l
16 YEARS OLD AND ALL MY TEETH §
UZii DAANS CHAAQUE MAiiN SO I'M SURE ON BLUETOOTH!
--l
16 YEARS OLD AND ALL MY TEETH §
UZii DAANS CHAAQUE MAiiN SO I'M SURE ON BLUETOOTH!
Sorry for you!!
I managed to get the refund, including for the return after a long struggle and especially because I filed a dispute on fianet, I invite you to do the same!
I managed to get the refund, including for the return after a long struggle and especially because I filed a dispute on fianet, I invite you to do the same!
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Suivant
no possibility to track the package, no response to my numerous emails (they don’t even read them, I don’t receive any read receipts).
Here is the confirmation email received:
From: ***@*** [mailto:***@***]
Sent: Tuesday, October 6, 2015
Subject: Mobile24 - Your order no. xxxxx has been shipped
Hello,
Your order no. XXXXXX has been shipped today.
Thank you for your order.
Although we ship around 35,000-40,000 orders and over 80,000 products per month today, your order and your feedback are very important to us
and we need your input to improve the quality of our service in the future.
Seven days after receiving your products, you will receive a reminder asking you to share your feedback on the products and our service.
Thank you in advance for taking a few minutes, your feedback would be greatly appreciated.
Best regards
Mobile24.fr
The most "comical" part is that I received their satisfaction survey!!!
After several years of buying online with complete trust, this is the first time I have dealt with such bandits!