Order on private showroom
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Hello,
after receiving a torn Desigual jacket, I am returning the package at my own expense and I am only getting reimbursed for the jacket.
The shipping costs remain my responsibility! The prepaid return label arrived after my package had already been returned!
I followed all the return steps to the letter.
This is not right
I will probably not order from this site again.
I hope my comment can help other internet users.
Best regards to all readers.
after receiving a torn Desigual jacket, I am returning the package at my own expense and I am only getting reimbursed for the jacket.
The shipping costs remain my responsibility! The prepaid return label arrived after my package had already been returned!
I followed all the return steps to the letter.
This is not right
I will probably not order from this site again.
I hope my comment can help other internet users.
Best regards to all readers.
23 réponses
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Suivant
Good evening,
I advise you to do as I did and go to the headquarters with all the supporting documents (emails, acknowledgment of receipt, etc.) and make some noise; that's how I was able to get my money back. I will never order from their site again!!
I advise you to do as I did and go to the headquarters with all the supporting documents (emails, acknowledgment of receipt, etc.) and make some noise; that's how I was able to get my money back. I will never order from their site again!!
Hello Croquette,
Could you please provide me with an order number so that I can inquire with Customer Service?
Best regards,
Brice Showroomprive.com
Could you please provide me with an order number so that I can inquire with Customer Service?
Best regards,
Brice Showroomprive.com
Honestly, I am extremely disappointed. There was a private sale on Bourjois beauty products, I ordered over 60 euros worth, and upon receiving the package, I want to emphasize that it was not damaged on the outside, so it can only be the person who prepared my package who deliberately removed two products. And now I realize that, firstly, there is no order slip inside, and secondly, I am missing a lipstick and a blush, and of course, no one is there to answer your questions. I will never order from this site again!
Hello,
order number 25299675
I ordered a bath set on November 24, 2013, to receive it for the Christmas holidays. Unfortunately, the package was delivered late and to the wrong pick-up point. As I went on a trip, I missed the deadline to collect the package, which was then sent back to your premises. Since January 5, 2014, despite my numerous calls, no one has been able to resend the package to me.
Frustrated by the incompetence of the customer service representatives, disheartened by the unacceptable delay, and tired of this incredible waste of time, I would greatly appreciate it if you could quickly rectify my situation. Without any change or response from you, I will feel compelled to initiate drastic legal proceedings.
Thank you.
order number 25299675
I ordered a bath set on November 24, 2013, to receive it for the Christmas holidays. Unfortunately, the package was delivered late and to the wrong pick-up point. As I went on a trip, I missed the deadline to collect the package, which was then sent back to your premises. Since January 5, 2014, despite my numerous calls, no one has been able to resend the package to me.
Frustrated by the incompetence of the customer service representatives, disheartened by the unacceptable delay, and tired of this incredible waste of time, I would greatly appreciate it if you could quickly rectify my situation. Without any change or response from you, I will feel compelled to initiate drastic legal proceedings.
Thank you.
Good evening
I'm joining the conversation a bit late, but oh well...
I am also a customer at showroomprive. On 10/22/2014, I received my package, an iPhone 3GS. On the morning of 02/06/2014, it no longer turns on, even after being charged. After contacting your service on Friday, 02/07/2014, I received an email informing me that my request would be handled within 24 hours!!! Today is 02/12/2014 and NOTHING!!! despite having called the service again. What should I do? HELP!!! It is a refurbished iPhone still under warranty (6 months). If you could help me, I don't know what to do or to whom to address my return. Order number 23006751.
Thank you in advance for any possible assistance.
Sincerely
I'm joining the conversation a bit late, but oh well...
I am also a customer at showroomprive. On 10/22/2014, I received my package, an iPhone 3GS. On the morning of 02/06/2014, it no longer turns on, even after being charged. After contacting your service on Friday, 02/07/2014, I received an email informing me that my request would be handled within 24 hours!!! Today is 02/12/2014 and NOTHING!!! despite having called the service again. What should I do? HELP!!! It is a refurbished iPhone still under warranty (6 months). If you could help me, I don't know what to do or to whom to address my return. Order number 23006751.
Thank you in advance for any possible assistance.
Sincerely
Hello Lamyjoe,
No worries, your phone is still under warranty. I apologize for the processing delays; we receive a large number of requests daily, and our teams are doing their best to catch up.
I noted that a customer service representative has contacted you today and that your request is in good hands.
Thank you for your patience; everything will be sorted out soon.
Carole - Customer Satisfaction Service Showroomprive.com
No worries, your phone is still under warranty. I apologize for the processing delays; we receive a large number of requests daily, and our teams are doing their best to catch up.
I noted that a customer service representative has contacted you today and that your request is in good hands.
Thank you for your patience; everything will be sorted out soon.
Carole - Customer Satisfaction Service Showroomprive.com
Hello,
I am missing an item from my order that I went to collect today.
Order number: 21306707.
I am missing reference AA694323.
I am unable to contact you by email through your site, as I cannot find any answer to my question in your FAQ! There is only a number to call you.
Thank you for keeping me updated,
Best regards
I am missing an item from my order that I went to collect today.
Order number: 21306707.
I am missing reference AA694323.
I am unable to contact you by email through your site, as I cannot find any answer to my question in your FAQ! There is only a number to call you.
Thank you for keeping me updated,
Best regards
Me too, same scenario, an order placed since the end of August, it's been a long time since I sent their package back which, by the way, arrived dirty and damaged. They sent me an email saying that I have been refunded, which was not the case and, on top of that, it’s up to us to prove that we haven’t been refunded!! But come on, you should know if you have processed a refund for an item or not? And when we provide proof that it hasn’t been done, you don’t even apologize, you don’t send an email or even make a phone call to apologize!! My credit card has immediate debit, and I’ve been waiting for my refund for over 2 months!! I placed an order on the venteprivee site long after the one I placed on showroomprivé and yet venteprivee refunded my money on that same immediate debit credit card with which I placed my order on that shitty site. The worst part is that they dared to tell me they couldn’t refund me on my credit card because it was expiring, but it expires in 2014 and yet they refunded me on that same card at the beginning of November for an order placed at the beginning of October (since they were unable to deliver to me). I also noticed they have removed their advertisement for a refund within a maximum of 5 days; it’s now 14 days, but that changes absolutely nothing!! When I think that at first I was telling my friends that this site was good but I will never order from your site again, and I will tell all my friends!! As soon as I receive my refund, I will close my account.
VERY BAD SITE - TO AVOID
- delivery delays of up to 1.5 months where they don't even know where the package is
- products unavailable just a few hours after order confirmation
- supposedly you have 19 days to return a defective item but you must not have used it, so it doesn't take hidden defects into account and can therefore deliver
crap without feeling concerned
inflates the real prices etc. etc.
- delivery delays of up to 1.5 months where they don't even know where the package is
- products unavailable just a few hours after order confirmation
- supposedly you have 19 days to return a defective item but you must not have used it, so it doesn't take hidden defects into account and can therefore deliver
crap without feeling concerned
inflates the real prices etc. etc.
I ordered a Regatta jacket last month for my wife
the jacket is not waterproof, they won't listen because my wife wore it for 1 week before the rain arrived!!!
she should have taken a shower with it on the day of delivery
the only gift I got from them is a voucher for €8 valid for purchases starting from €30, what a big scam
for your information, the website says the jacket is waterproof and the inner fleece stains the outside when it rains
the jacket is not waterproof, they won't listen because my wife wore it for 1 week before the rain arrived!!!
she should have taken a shower with it on the day of delivery
the only gift I got from them is a voucher for €8 valid for purchases starting from €30, what a big scam
for your information, the website says the jacket is waterproof and the inner fleece stains the outside when it rains
Here is the email I sent, I am waiting for a response.
Hello, following the purchase of the jacket, it turns out that it is not waterproof as stated on the manufacturer's website (http://www.regattaoutlet.co.uk/buy/eliana-3-in-1-232683).
However, according to your general terms and conditions of sale, I should have tried my jacket in the rain to verify its waterproofness, which I did not do (what a mistake!!!). It's true that everyone takes a shower to check if the product's characteristics match!!!
The only response your customer service can provide is that the garment has been worn several times (10 days to be exact), which no longer falls within the context of the warranty. However, the item is still sold in France and therefore benefits from the guarantees of French law on the legal guarantee of conformity.
(Art. L. 211-1 to L. 212-1 of the Consumer Code)
Art. L. 211-4. The seller is required to deliver a good that conforms to the contract and is liable for any defects in conformity existing at the time of delivery.
It is also liable for defects in conformity resulting from packaging, assembly instructions, or installation when that has been made their responsibility by the contract or has been carried out under their responsibility.
Art. L. 211-7. Defects in conformity that appear within six months from the delivery of the good are presumed to exist at the time of delivery, unless proven otherwise.
The seller can contest this presumption if it is not compatible with the nature of the good or the defect of conformity invoked.
Art. L. 211-9. In case of a defect in conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if that choice results in a manifestly disproportionate cost compared to the other option, taking into account the value of the good or the importance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Art. L. 211-10. If repairing and replacing the good are impossible, the buyer may return the good and obtain a refund or keep the good and have a portion of the price returned.
And the legal guarantee against hidden defects
(Art. 1641 to 1649 of the Civil Code)
Art. 1641. The seller is liable for the warranty regarding hidden defects of the sold item that render it unfit for the purpose for which it is intended, or that diminish so much that usage, that the buyer would not have acquired it or would have paid a lower price if they had known of it.
The buyer is entitled to this, regardless of the product purchased, regardless of the seller, even if there is no written contract. The legal guarantee covers all costs incurred by hidden defects. The defect must have existed prior to the sale and make the products unfit for their intended use. A full or partial refund may be obtained, or the contract may be resolved.
Note: the action for a warranty against hidden defects must be initiated as soon as possible, at most 2 years from their discovery.
The same faculty is available to them:
If the solution requested, proposed, or agreed upon in accordance with Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
Or if this solution cannot be implemented without significant inconvenience for the buyer given the nature of the good and the use they are seeking.
The resolution of the sale may not be pronounced if the defect of conformity is minor.
Art. L. 211-12. The action resulting from the defect of conformity is time-barred by two years from the delivery of the good.
And regarding the legal warranty against hidden defects
(Art. 1641 to 1649 of the Civil Code)
Art. 1641. The seller is liable for the warranty regarding hidden defects of the sold item that render it unfit for the purpose for which it is intended, or that diminish so much that usage, that the buyer would not have acquired it or would have paid a lower price if they had known of it.
Therefore, awaiting your suggestion (other than the €8 voucher),
I send you my sincere disappointment regarding your customer service.
Hello, following the purchase of the jacket, it turns out that it is not waterproof as stated on the manufacturer's website (http://www.regattaoutlet.co.uk/buy/eliana-3-in-1-232683).
However, according to your general terms and conditions of sale, I should have tried my jacket in the rain to verify its waterproofness, which I did not do (what a mistake!!!). It's true that everyone takes a shower to check if the product's characteristics match!!!
The only response your customer service can provide is that the garment has been worn several times (10 days to be exact), which no longer falls within the context of the warranty. However, the item is still sold in France and therefore benefits from the guarantees of French law on the legal guarantee of conformity.
(Art. L. 211-1 to L. 212-1 of the Consumer Code)
Art. L. 211-4. The seller is required to deliver a good that conforms to the contract and is liable for any defects in conformity existing at the time of delivery.
It is also liable for defects in conformity resulting from packaging, assembly instructions, or installation when that has been made their responsibility by the contract or has been carried out under their responsibility.
Art. L. 211-7. Defects in conformity that appear within six months from the delivery of the good are presumed to exist at the time of delivery, unless proven otherwise.
The seller can contest this presumption if it is not compatible with the nature of the good or the defect of conformity invoked.
Art. L. 211-9. In case of a defect in conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if that choice results in a manifestly disproportionate cost compared to the other option, taking into account the value of the good or the importance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Art. L. 211-10. If repairing and replacing the good are impossible, the buyer may return the good and obtain a refund or keep the good and have a portion of the price returned.
And the legal guarantee against hidden defects
(Art. 1641 to 1649 of the Civil Code)
Art. 1641. The seller is liable for the warranty regarding hidden defects of the sold item that render it unfit for the purpose for which it is intended, or that diminish so much that usage, that the buyer would not have acquired it or would have paid a lower price if they had known of it.
The buyer is entitled to this, regardless of the product purchased, regardless of the seller, even if there is no written contract. The legal guarantee covers all costs incurred by hidden defects. The defect must have existed prior to the sale and make the products unfit for their intended use. A full or partial refund may be obtained, or the contract may be resolved.
Note: the action for a warranty against hidden defects must be initiated as soon as possible, at most 2 years from their discovery.
The same faculty is available to them:
If the solution requested, proposed, or agreed upon in accordance with Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
Or if this solution cannot be implemented without significant inconvenience for the buyer given the nature of the good and the use they are seeking.
The resolution of the sale may not be pronounced if the defect of conformity is minor.
Art. L. 211-12. The action resulting from the defect of conformity is time-barred by two years from the delivery of the good.
And regarding the legal warranty against hidden defects
(Art. 1641 to 1649 of the Civil Code)
Art. 1641. The seller is liable for the warranty regarding hidden defects of the sold item that render it unfit for the purpose for which it is intended, or that diminish so much that usage, that the buyer would not have acquired it or would have paid a lower price if they had known of it.
Therefore, awaiting your suggestion (other than the €8 voucher),
I send you my sincere disappointment regarding your customer service.
Hello,
I have placed several orders on the site, and up until now, I have nothing to complain about... but after receiving my package, I found missing items, items not ordered, items that are too small not specified in the item description, and defective items - just a lot of disappointments!!! Now I am contacting the showroomprivé customer service, who advised me to return the items!!! I have been waiting for over a month for the refund of my returned items "over 1000 euros" to be processed, and still nothing. The package has not yet been received by Showroom. I have now started legal proceedings because I no longer have the patience to wait for the refund. Soon I will create a page on Facebook and other forums because this is no longer POSSIBLE.
DO NOT BE FOOLED BY THE PRICES OFFERED ON THIS SITE, THEIR ITEMS ARE UNSOLD FROM SUPPLIERS... THAT IS TO SAY ITEMS WITH MANUFACTURING DEFECTS THAT CANNOT BE DISPLAYS IN OFFICIAL STORES!!!
I'M POSTING ON THIS FORUM AND OTHERS BECAUSE MY DISAPPOINTMENT IS GREAT AND I SINCERELY REGRET HAVING LANDED ON THIS SITE, HAVING PLACED MY TRUST IN IT, AND BEING ATTRACTED BY SEVERAL SALES IN A SHORT TIME,
I ADVISE YOU TO POST YOUR EXPERIENCE!!
Hi everyone
I have placed several orders on the site, and up until now, I have nothing to complain about... but after receiving my package, I found missing items, items not ordered, items that are too small not specified in the item description, and defective items - just a lot of disappointments!!! Now I am contacting the showroomprivé customer service, who advised me to return the items!!! I have been waiting for over a month for the refund of my returned items "over 1000 euros" to be processed, and still nothing. The package has not yet been received by Showroom. I have now started legal proceedings because I no longer have the patience to wait for the refund. Soon I will create a page on Facebook and other forums because this is no longer POSSIBLE.
DO NOT BE FOOLED BY THE PRICES OFFERED ON THIS SITE, THEIR ITEMS ARE UNSOLD FROM SUPPLIERS... THAT IS TO SAY ITEMS WITH MANUFACTURING DEFECTS THAT CANNOT BE DISPLAYS IN OFFICIAL STORES!!!
I'M POSTING ON THIS FORUM AND OTHERS BECAUSE MY DISAPPOINTMENT IS GREAT AND I SINCERELY REGRET HAVING LANDED ON THIS SITE, HAVING PLACED MY TRUST IN IT, AND BEING ATTRACTED BY SEVERAL SALES IN A SHORT TIME,
I ADVISE YOU TO POST YOUR EXPERIENCE!!
Hi everyone
Hello,
Your request has been successfully received.
Do you have an order number to provide me so that I can offer you a solution?
Have a nice day.
Angéline Showroomprive.com
Your request has been successfully received.
Do you have an order number to provide me so that I can offer you a solution?
Have a nice day.
Angéline Showroomprive.com
Hello,
And what do you do about the people who are preparing our packages, who are extremely dishonest? Frankly, there were two missing products; I will never order from your site again, and I won’t hesitate to warn everyone. It's a shame to lose so many customers with a level of service that is so questionable!
An extremely angry customer!
And what do you do about the people who are preparing our packages, who are extremely dishonest? Frankly, there were two missing products; I will never order from your site again, and I won’t hesitate to warn everyone. It's a shame to lose so many customers with a level of service that is so questionable!
An extremely angry customer!
Hello Mamouna4070,
I have carefully noted your comments.
I understand your dissatisfaction and sincerely regret the inconvenience that this situation has caused.
Please provide me with your order number so that one of our advisors can contact you today to offer you a solution.
Looking forward to your reply, I wish you an excellent day and remain available if you have any further questions.
Carole.
Showroomprive.com
I have carefully noted your comments.
I understand your dissatisfaction and sincerely regret the inconvenience that this situation has caused.
Please provide me with your order number so that one of our advisors can contact you today to offer you a solution.
Looking forward to your reply, I wish you an excellent day and remain available if you have any further questions.
Carole.
Showroomprive.com
Hello,
I am sorry to hear about your disappointment and would like to change your impression.
Showroomprive does not include a return label in the package, but if an item does not suit you, you have the option to return it for a refund. Furthermore, we have extended the legal withdrawal period from 7 days to 14 days to give you more time to change your mind!
If you wish to make a return, you can contact us by phone or through our website via the "Help and Contact" section at the top of the homepage. We will respond by offering a solution tailored to your situation.
In order for one of our advisors to contact you quickly, could you please provide me with your order number?
Looking forward to your response, I wish you a good day.
Carole.
Showroomprive.com.
I am sorry to hear about your disappointment and would like to change your impression.
Showroomprive does not include a return label in the package, but if an item does not suit you, you have the option to return it for a refund. Furthermore, we have extended the legal withdrawal period from 7 days to 14 days to give you more time to change your mind!
If you wish to make a return, you can contact us by phone or through our website via the "Help and Contact" section at the top of the homepage. We will respond by offering a solution tailored to your situation.
In order for one of our advisors to contact you quickly, could you please provide me with your order number?
Looking forward to your response, I wish you a good day.
Carole.
Showroomprive.com.
Hello everyone...
Yes, once again showroomprivé manages to get pinned by consumers who are particularly unhappy with their service simply because it treats them like royal idiots....
I suppose this company has too many customers given the current situation and has decided to part ways with some, or simply let the business go down and put their employees on unemployment because they are heading that way by disappointing their clientele; I'm certainly not the only one.
Indeed, why scam one customer when you can do it with several
especially if the scammed customers stay silent, it becomes super profitable...
Here's my story:
I returned two pieces of costume jewelry for which I have never been refunded...
1st return order the Néréides 22491005 amount 42.95 returned on Monday 10/7/2013 from Tahiti Post of the 12th as a simple shipment amount of return 1 Euro 50
never refunded to this day, a deaf dialogue with showroomprivé via emails...
I reported a long time ago that I was surprised not to be refunded
They ask you for proof of return
I have repeatedly specified that it was a simple shipment, so no proof...
I give the order number but they ask me for it again....
I persist, that’s all I have to do, but it’s not normal to have to fight like this to get refunded...
on their site, they don't say that only collisimo shipments will be refunded
And of course they tell you that they haven't received anything
they tell you to call 0811 560 850
there they tell you that they will call you back, communications like shipments and returns are at the consumer's expense.
Of course, they don't call you back
I then called back another day
there, a young woman tells me that they still have their phone problem and that there are so many packages that you have to wait more than 3 weeks to find mine...
on Monday, November 4, it will be 4 weeks...
After if by some miracle they find your package, the consumer, if I understood correctly
has to wait another 5 days to be refunded....
But already being refunded is quite a victory because apparently they don’t intend, according to their policy, to refund returns not sent by collisimo or registered mail.
I made another return Jewel Torrente
Order 22564191 amount 41.95
returned on Wednesday, October 16, 2013, from Paris Montmartre Post 18th as a simple shipment amount 2 Euros 50 paid by credit card this time...
there on November 6, it will be 3 weeks but for this one too no refund has been offered to me to date.......
If for all simple returns they say they haven’t received anything, hats off...
And it doesn't bother them...
Long live showroomprivé!!!
I only knew them since this summer but I had become a good customer too!!!
now I'm waiting...
I don’t even know what else can be done...
I’m waiting for no less than 80 Euros which is already not bad....
Congratulations by the way to other private sales sites that take returns at their expense like Zal... where I personally have had nothing but satisfaction.
At least there, the merchant records proof of the return....
if the item doesn’t suit you, you return it to the relay and the return costs are borne by the company and you are refunded for your return...
It seems normal to refund a return but apparently that is not the case at Showroomprivé...
Supposedly they are going to improve by providing a free number and covering the return costs.
That’s what they told me on the phone because according to our computer you also have to call them to validate their returns, it would be so with Internet Explorer, all of this at our expense of course....
So one day if they haven’t gone bankrupt in the meantime given their disastrous policy which should be punished...
It’s pathetic and one should not hesitate to say so....
Now I have ongoing orders with them...
for Christmas gifts for children, but of course I’m no longer making any new ones given my dissatisfaction...
In fact, we pay for the orders immediately but deliveries for those I made at least are more than a month late...
As it stands, this company deserves to close, which is all the more sad given the current situation; maybe this will make them realize something, who knows...
I don’t know if it’s a French company, but bravo for the image...
Thank you.
Yes, once again showroomprivé manages to get pinned by consumers who are particularly unhappy with their service simply because it treats them like royal idiots....
I suppose this company has too many customers given the current situation and has decided to part ways with some, or simply let the business go down and put their employees on unemployment because they are heading that way by disappointing their clientele; I'm certainly not the only one.
Indeed, why scam one customer when you can do it with several
especially if the scammed customers stay silent, it becomes super profitable...
Here's my story:
I returned two pieces of costume jewelry for which I have never been refunded...
1st return order the Néréides 22491005 amount 42.95 returned on Monday 10/7/2013 from Tahiti Post of the 12th as a simple shipment amount of return 1 Euro 50
never refunded to this day, a deaf dialogue with showroomprivé via emails...
I reported a long time ago that I was surprised not to be refunded
They ask you for proof of return
I have repeatedly specified that it was a simple shipment, so no proof...
I give the order number but they ask me for it again....
I persist, that’s all I have to do, but it’s not normal to have to fight like this to get refunded...
on their site, they don't say that only collisimo shipments will be refunded
And of course they tell you that they haven't received anything
they tell you to call 0811 560 850
there they tell you that they will call you back, communications like shipments and returns are at the consumer's expense.
Of course, they don't call you back
I then called back another day
there, a young woman tells me that they still have their phone problem and that there are so many packages that you have to wait more than 3 weeks to find mine...
on Monday, November 4, it will be 4 weeks...
After if by some miracle they find your package, the consumer, if I understood correctly
has to wait another 5 days to be refunded....
But already being refunded is quite a victory because apparently they don’t intend, according to their policy, to refund returns not sent by collisimo or registered mail.
I made another return Jewel Torrente
Order 22564191 amount 41.95
returned on Wednesday, October 16, 2013, from Paris Montmartre Post 18th as a simple shipment amount 2 Euros 50 paid by credit card this time...
there on November 6, it will be 3 weeks but for this one too no refund has been offered to me to date.......
If for all simple returns they say they haven’t received anything, hats off...
And it doesn't bother them...
Long live showroomprivé!!!
I only knew them since this summer but I had become a good customer too!!!
now I'm waiting...
I don’t even know what else can be done...
I’m waiting for no less than 80 Euros which is already not bad....
Congratulations by the way to other private sales sites that take returns at their expense like Zal... where I personally have had nothing but satisfaction.
At least there, the merchant records proof of the return....
if the item doesn’t suit you, you return it to the relay and the return costs are borne by the company and you are refunded for your return...
It seems normal to refund a return but apparently that is not the case at Showroomprivé...
Supposedly they are going to improve by providing a free number and covering the return costs.
That’s what they told me on the phone because according to our computer you also have to call them to validate their returns, it would be so with Internet Explorer, all of this at our expense of course....
So one day if they haven’t gone bankrupt in the meantime given their disastrous policy which should be punished...
It’s pathetic and one should not hesitate to say so....
Now I have ongoing orders with them...
for Christmas gifts for children, but of course I’m no longer making any new ones given my dissatisfaction...
In fact, we pay for the orders immediately but deliveries for those I made at least are more than a month late...
As it stands, this company deserves to close, which is all the more sad given the current situation; maybe this will make them realize something, who knows...
I don’t know if it’s a French company, but bravo for the image...
Thank you.
The items are completely different from the description on the site (ordered in black, received in light gray). The packaging is torn because they were delivered in a plastic bag. The customer service hasn't responded for a week. It's impossible to receive the return label for several days.
For my part, they have found absolutely no trace of my return (I should note that I don't have a receipt, but my package was well labeled: recipient / sender). The follow-up on my complaint (about 10 contacts in 3 months) is limited to canned responses. Sometimes the products are borderline compared to the price. I will no longer order from this site. Orders and returns are paid. Other sites offer free shipping and returns for the same type of product. Not serious in my opinion.
Hello
I ordered a few items from showroom privé and I hope that the last one (a watch as a Christmas gift) will live up to the actual prices displayed.... Generally, the items have been received without any issues despite sometimes long delays...
Recently, I wanted to buy a robot but couldn’t find any brand mentioned in the sales listing, so I called the customer service number.... and to my surprise, there was no answer: they didn't know or couldn't identify the brand, the item has no brand?! Strange, right? Yet, they display a huge discount going from 430 euros to 149 euros! So this robot is not manufactured anywhere! Or is there an attempt to hide its origin? I don't find this very professional; I bombarded them with emails trying to get an answer to my question... We’ll see, but this makes me wary of this kind of sale, let’s stay alert!
I ordered a few items from showroom privé and I hope that the last one (a watch as a Christmas gift) will live up to the actual prices displayed.... Generally, the items have been received without any issues despite sometimes long delays...
Recently, I wanted to buy a robot but couldn’t find any brand mentioned in the sales listing, so I called the customer service number.... and to my surprise, there was no answer: they didn't know or couldn't identify the brand, the item has no brand?! Strange, right? Yet, they display a huge discount going from 430 euros to 149 euros! So this robot is not manufactured anywhere! Or is there an attempt to hide its origin? I don't find this very professional; I bombarded them with emails trying to get an answer to my question... We’ll see, but this makes me wary of this kind of sale, let’s stay alert!
When I placed my order, everything went smoothly, but after a month of waiting, the surprise is that I received a corkscrew instead of a tool kit and lamp with two batteries.
I found it serious to make such a mistake, but that's not the end of the problem; when I contacted customer service, they offered to send me a label to return the package for free, but it's been almost 9 days and I haven't received anything. Is that normal? I don't know whether to send it back at my own expense or wait? I've canceled all my ongoing orders!!!!!!!!!!!!!!!
I advise against buying from this website.
I found it serious to make such a mistake, but that's not the end of the problem; when I contacted customer service, they offered to send me a label to return the package for free, but it's been almost 9 days and I haven't received anything. Is that normal? I don't know whether to send it back at my own expense or wait? I've canceled all my ongoing orders!!!!!!!!!!!!!!!
I advise against buying from this website.
Showroom: a site I definitely do not recommend: I ordered 3 items, including a scarf that they did not have (but was listed for sale on the site). Impossible to get a refund; they give me a voucher that can only be used above a certain amount!!! I have been fighting through emails and phone calls for months and always get the same canned responses. Well, I'm giving up because it's a waste of energy and I will never get my refund, but ONE PIECE OF ADVICE: DO NOT BUY ANYTHING FROM THIS SITE.
Hello Modou48,
I am surprised to learn about the incident you encountered.
Could you please provide me with an order number?
This will allow me to give you more information.
Rest assured, there is nothing dishonest behind all of this.
We are bound by strict procedures that do not allow us to grant vouchers without a minimum.
I remain at your disposal for any further information.
Angéline Showroomprive.com
I am surprised to learn about the incident you encountered.
Could you please provide me with an order number?
This will allow me to give you more information.
Rest assured, there is nothing dishonest behind all of this.
We are bound by strict procedures that do not allow us to grant vouchers without a minimum.
I remain at your disposal for any further information.
Angéline Showroomprive.com
Hello Mel023,
Thank you for providing your order number.
I was able to pass your details to one of our advisors who reached out to you today via email.
I hope their explanations and the proposed solution have satisfied you.
It is the feedback from our members that enables us to improve our services every day.
I have also forwarded your comment to our customer service.
Please feel free to write to me again if you have any questions.
Have a great day.
Carole.
Showroomprive.com
Thank you for providing your order number.
I was able to pass your details to one of our advisors who reached out to you today via email.
I hope their explanations and the proposed solution have satisfied you.
It is the feedback from our members that enables us to improve our services every day.
I have also forwarded your comment to our customer service.
Please feel free to write to me again if you have any questions.
Have a great day.
Carole.
Showroomprive.com
Good evening
I just received an order and I am VERY disappointed. First of all, it’s not the product I ordered. Secondly, they forgot to include the return label in the box. So, I don’t trust this site.
I just received an order and I am VERY disappointed. First of all, it’s not the product I ordered. Secondly, they forgot to include the return label in the box. So, I don’t trust this site.
I see that I'm not the only one who has had misadventures with them
First experience: I ordered a pair of Kickers shoes, they arrived within a reasonable timeframe (less than 15 days is reasonable for them) but ouch, even though I've been wearing Kickers for years in the same size, this one doesn't fit. Okay, the return process was quick
Second experience: I ordered 2 pairs of shoes from the brand Huran, they arrived after a frankly long wait and oh surprise, they are indeed the shoes in the pictures but the brand is Airan.... each pair is supposed to be worth 60 euros brand new, honestly I’m glad I only paid 19 euros for them because they're not worth more! Nevertheless, they are nice, I try them on, they fit me, I keep them, I wear each one once just to be sure, okay everything is good
I should have just tried them on a second time because one of the two pairs completely broke and is unwearable (the withdrawal period has passed anyway since I wore them, well of course it won't break without wearing them)
I try to go on the website to find an adequate response, nothing, all that's left is the overpriced customer service number... 10 minutes on hold to be told that ohhh how strange, no advisor is available
I'm used to buying shoes online but I will NEVER buy from them again, I've lost 40 euros, that's all.
First experience: I ordered a pair of Kickers shoes, they arrived within a reasonable timeframe (less than 15 days is reasonable for them) but ouch, even though I've been wearing Kickers for years in the same size, this one doesn't fit. Okay, the return process was quick
Second experience: I ordered 2 pairs of shoes from the brand Huran, they arrived after a frankly long wait and oh surprise, they are indeed the shoes in the pictures but the brand is Airan.... each pair is supposed to be worth 60 euros brand new, honestly I’m glad I only paid 19 euros for them because they're not worth more! Nevertheless, they are nice, I try them on, they fit me, I keep them, I wear each one once just to be sure, okay everything is good
I should have just tried them on a second time because one of the two pairs completely broke and is unwearable (the withdrawal period has passed anyway since I wore them, well of course it won't break without wearing them)
I try to go on the website to find an adequate response, nothing, all that's left is the overpriced customer service number... 10 minutes on hold to be told that ohhh how strange, no advisor is available
I'm used to buying shoes online but I will NEVER buy from them again, I've lost 40 euros, that's all.
Hello Parigoth,
When you call our Customer Service at 0811 560 850, Showroomprive.com does not apply any surcharge to these calls, which are charged as a local communication without additional fees imposed by your operator.
I’m sorry for the experience you described, and I cannot leave you without a response.
We take pride in offering you quality items whose compliance is controlled by a team of Experts.
The situation you’re reporting is therefore not normal, and I wish for it to be resolved quickly.
In order for one of our advisors to get in touch with you, could you please provide me with your order number?
Thank you in advance, and I wish you a pleasant end of the day.
Carole,
Showroomprive.com
When you call our Customer Service at 0811 560 850, Showroomprive.com does not apply any surcharge to these calls, which are charged as a local communication without additional fees imposed by your operator.
I’m sorry for the experience you described, and I cannot leave you without a response.
We take pride in offering you quality items whose compliance is controlled by a team of Experts.
The situation you’re reporting is therefore not normal, and I wish for it to be resolved quickly.
In order for one of our advisors to get in touch with you, could you please provide me with your order number?
Thank you in advance, and I wish you a pleasant end of the day.
Carole,
Showroomprive.com
When I called this number, the answering machine indicated that there was a surcharge of 7 cents for the first minute, then 2 cents per minute, plus a possible surcharge if I was calling from my mobile, so is the information provided by your answering machine incorrect? I will see when I receive my telecom bill.
Otherwise, my order number is 22639114.
I find it a shame that you don't offer an email directly on your site; it would avoid giving you bad press, wouldn't it?
Otherwise, my order number is 22639114.
I find it a shame that you don't offer an email directly on your site; it would avoid giving you bad press, wouldn't it?
Parigoth,
When you are connected to our voicemail, it informs you of any potential additional charges incurred from a call.
We must warn our customers, as we cannot determine in advance the operator and means of communication they are using.
One of our advisors sent you an email today, along with our apologies for the response time.
He provided you with explanations and is proposing a solution.
I leave it to you to review and please do not hesitate to reach out to me for any requests.
I wish you an excellent evening.
Carole,
Showroomprive.com
When you are connected to our voicemail, it informs you of any potential additional charges incurred from a call.
We must warn our customers, as we cannot determine in advance the operator and means of communication they are using.
One of our advisors sent you an email today, along with our apologies for the response time.
He provided you with explanations and is proposing a solution.
I leave it to you to review and please do not hesitate to reach out to me for any requests.
I wish you an excellent evening.
Carole,
Showroomprive.com
Hello,
So I confirm, Showroom is a "scam" site in terms of product quality.
1st order: shoes that I threw in the trash a week after receiving them because they smelled of chemicals!
2nd order received last week: 2 printed duvets, of poor quality, which bled in the wash.
I strongly advise against this website.
I sent them an email and I'm waiting for a response.
I am very angry because I don't have much money, and on top of that we get ripped off thinking we're getting a deal.
Emmanuelle.
So I confirm, Showroom is a "scam" site in terms of product quality.
1st order: shoes that I threw in the trash a week after receiving them because they smelled of chemicals!
2nd order received last week: 2 printed duvets, of poor quality, which bled in the wash.
I strongly advise against this website.
I sent them an email and I'm waiting for a response.
I am very angry because I don't have much money, and on top of that we get ripped off thinking we're getting a deal.
Emmanuelle.
Hello Emmanuelle,
I am Carole from the Customer Satisfaction Service,
I have taken note of your message and I don't want to leave you with this impression! Please send me your order number so that I can review your file in case your request has not already been processed.
Rest assured, we attach great importance to the quality of the products we sell on our website to ensure that you are always satisfied.
I look forward to hearing from you
Have a great weekend
Carole
I am Carole from the Customer Satisfaction Service,
I have taken note of your message and I don't want to leave you with this impression! Please send me your order number so that I can review your file in case your request has not already been processed.
Rest assured, we attach great importance to the quality of the products we sell on our website to ensure that you are always satisfied.
I look forward to hearing from you
Have a great weekend
Carole
I recently ordered a down jacket from the brand INÈS DE LA FRESSANGE on Showroomprivé.
When I received it, I didn't pay attention to the inner label right away, but I discovered in the following days that it was completely different from the material of the jacket (a cut-out jean label), roughly glued over the place of the old one, which had obviously been unstitched.
Moreover, the quality of the jacket, sold for 59 euros instead of 200, leaves much to be desired. Indeed, holes and loose threads have appeared (photos attached). This is truly shameful; I sent an email on Sunday evening and shortly received an automated reply promising a response within 24 working hours. It is now Wednesday, and I still have no response. I sent a second one on Tuesday, and I'm waiting to see...
I am EXTREMELY disappointed because this is not my first order; I am a loyal customer, despite sometimes overlooking mistakes for the sake of understanding. This will be the last time I order from this site.
When I received it, I didn't pay attention to the inner label right away, but I discovered in the following days that it was completely different from the material of the jacket (a cut-out jean label), roughly glued over the place of the old one, which had obviously been unstitched.
Moreover, the quality of the jacket, sold for 59 euros instead of 200, leaves much to be desired. Indeed, holes and loose threads have appeared (photos attached). This is truly shameful; I sent an email on Sunday evening and shortly received an automated reply promising a response within 24 working hours. It is now Wednesday, and I still have no response. I sent a second one on Tuesday, and I'm waiting to see...
I am EXTREMELY disappointed because this is not my first order; I am a loyal customer, despite sometimes overlooking mistakes for the sake of understanding. This will be the last time I order from this site.
Hello,
I went to pick up my package from the pickup point, and I'm disappointed to find that two products are missing.
My order number is #26163508
the missing items are:
AA.397.739
AA.397.753
I am unable to contact you through your website to resolve this.
I look forward to a prompt and efficient response from you.
Sincerely.
I went to pick up my package from the pickup point, and I'm disappointed to find that two products are missing.
My order number is #26163508
the missing items are:
AA.397.739
AA.397.753
I am unable to contact you through your website to resolve this.
I look forward to a prompt and efficient response from you.
Sincerely.
Hello,
Indeed, it's impossible to contact the showroom by email, and the phone number is premium-rated...
On my side, I'm missing an item from my order, and from what I've read, this seems to be quite common! Since the amount is negligible, I'm going to let it go, but what is certain is that this will be my last order!
Indeed, it's impossible to contact the showroom by email, and the phone number is premium-rated...
On my side, I'm missing an item from my order, and from what I've read, this seems to be quite common! Since the amount is negligible, I'm going to let it go, but what is certain is that this will be my last order!
Hello nono34
I apologize for my delayed response, but perhaps your request has already been resolved. I invite you to provide me with your order number so that I can access your file and give you more information.
I also wanted to clarify our billing for calls: Our communications are not intentionally premium and correspond to a local call rate. Some telecom operators apply a higher charge for 0811 numbers, but this is not a choice made by our company.
Please feel free to reach out to me for any additional information,
Carole - Customer Satisfaction Service Showroomprive.com
I apologize for my delayed response, but perhaps your request has already been resolved. I invite you to provide me with your order number so that I can access your file and give you more information.
I also wanted to clarify our billing for calls: Our communications are not intentionally premium and correspond to a local call rate. Some telecom operators apply a higher charge for 0811 numbers, but this is not a choice made by our company.
Please feel free to reach out to me for any additional information,
Carole - Customer Satisfaction Service Showroomprive.com
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