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Return address issue for Showroom privé Belgium

OlgaBeck -  
baladur13 Posted messages 47347 Registration date   Status Moderator Last intervention   -
Hello, I live in Belgium and would like to return an item purchased from Showroomprivé. The problem is that the return address (in Belgium) indicated on the return slip generated on the site is not accepted during the encoding neither by Mondial Relay nor by Bpost (Belgian Post). I assume this is due to the postal code not being a locality but a sorting center. What should I do?

3 answers

  1.
    choubaka Posted messages 5535 Registration date   Status Moderator Last intervention   2 113
     
    try with the bpost address charleroi X

    Bpost charleroi X, Fleuris, Rue du Rabiseau, 6220 Fleurus

    --
    Chouba, Moderator / My job is so secret that I don't even know what I do.
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    1. OlgaBeck
       
      Absolutely, try encoding this destination address on www.bpost.be or MondialRelay, you will see that it doesn't work. I wonder if it's intentional. One of my colleagues at work says she had the same issue, sent her return via UPS and it never arrived. She lost €150, and there was no gesture from Showroom privé. She stopped ordering from them. Now, I'm wondering what I'm going to do... Luckily, I only have one item, and it's not expensive.
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  2. choubaka Posted messages 5535 Registration date   Status Moderator Last intervention   2 113
     
    Hello
    There is always a location, sorting center or not ...
    What does the address say?

    --
    Chouba, Moderator / My job is so secret that I don't even know what I do.
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    1. OlgaBeck
       
      Hello
      The postal code 6099 Charleroi X...
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  3. showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention  
     
    Hello,

    I am following up on your message regarding the return of your package.

    In order to assist you better and discuss this in person, I invite you to send me your order number privately, please.

    Ayoub
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    1. baladur13 Posted messages 47347 Registration date   Status Moderator Last intervention   14 397
       
      Hello,
      A non-registered user does not have access to the private message.
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