Changing your Mac with AppleCare
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Startor666
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aiglenoirdu29 Posted messages 11426 Status Contributor -
aiglenoirdu29 Posted messages 11426 Status Contributor -
Hello,
I recently bought a 17-inch MacBook Pro. I have a question: if I fall down the stairs and smash my MacBook Pro, will AppleCare replace it?
Let me explain, I had a PC purchased from Fnac, the motherboard died after a year, I brought it in and a salesperson told me they would only replace it if it was broken. I threw it on the ground and handed it to him in several pieces. They sent me a new one...
So for my MacBook Pro, if it gets soda spilled on it, endures too much intensity, falls, or anything else, will it be covered? In the AppleCare terms, they don't mention what incidents Macs are covered for.
Thank you
Configuration: MacBook Pro Unibody 17' - 2.2GHz quad-core Intel i7 - 8 GB RAM - 750 GB Hard Drive - Mac OS 10.7.3 Lion - 1.4 GB graphics memory
I recently bought a 17-inch MacBook Pro. I have a question: if I fall down the stairs and smash my MacBook Pro, will AppleCare replace it?
Let me explain, I had a PC purchased from Fnac, the motherboard died after a year, I brought it in and a salesperson told me they would only replace it if it was broken. I threw it on the ground and handed it to him in several pieces. They sent me a new one...
So for my MacBook Pro, if it gets soda spilled on it, endures too much intensity, falls, or anything else, will it be covered? In the AppleCare terms, they don't mention what incidents Macs are covered for.
Thank you
Configuration: MacBook Pro Unibody 17' - 2.2GHz quad-core Intel i7 - 8 GB RAM - 750 GB Hard Drive - Mac OS 10.7.3 Lion - 1.4 GB graphics memory
4 answers
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The idea is not to scam Apple but simply to be informed about AppleCare. In case my computer breaks down, I would like to get a replacement quickly. Since it is my work tool and I work in a communication company, it wasn't really me who bought it, but rather the group.
I come to this forum to get information that I couldn't obtain in my company, not to be treated like a scammer.
Moreover, the experience I had with Fnac in Saint-Étienne contradicts what you say. Breaking a computer in front of a salesperson's feet is not a manufacturing defect. The motherboard catching fire, on the other hand, is, but they still refused to replace it.
Thank you, I will therefore not request AppleCare from my group; however, I will no longer come to this forum where one is treated like garbage.-
Moreover, the experience I had with the Fnac in Saint-Etienne contrasts with what you are saying.
No, that's exactly what we are telling you:
It is not the manufacturer's warranty that came into play, but the insurance that Fnac attached to you at the time of purchase. It is Fnac that replaced your PC, not the manufacturer.
AppleCare being an extension of warranty, it does not cover any damage to the machine, whether intentional or not.
However, if your motherboard fails within three years, it will be replaced (the motherboard, not the machine)
So to answer your initial question:I have a question, if I fall down the stairs and break my Macbook Pro... Will AppleCare replace it for me?
No.
(I worked in an Apple center, so I can assure you that you will leave with your machine broken if you spilled your coffee on it... Apple will not repair your mistakes at their expense) -
I'm not amused to break the machine I work on, I assure you. But when I'm told that to get a new one I have to break it in front of him, I didn't need to think twice. One day without working means 2000 euros less in the company's coffers. Thanks for the information. I didn't take out any insurance when I bought the PC, but there’s probably a default Fnac insurance we have.
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Hello,
Before you unnecessarily fall down the stairs, I invite you to read The AppleCare Terms and Conditions.
You will see that the section "The Plan does not cover:" is quite extensive and clearly outlines the scam you imagined:
"The Plan does not cover:
ii) damages caused by
a) a product that is not the Covered Product,
b) an accident, abuse, misuse, liquid exposure, fire, earthquake or any other external cause,
c) use of the Covered Product that is not in accordance with the permitted or intended use by the manufacturer,
d) repairs (including upgrades and extensions) performed by anyone who is not an Apple representative or an Apple Authorized Service Provider ("AASP");
iii) Covered Products whose serial number has been modified, altered, or removed, or that have been modified to significantly change their functionality or capability without the manufacturer's written permission;
iv) Covered Products that are lost or stolen. This Plan only covers the Covered Product that is returned to Apple in its entirety;
v) cosmetic damages caused to the Covered Product (including, scratches, dents, and breakage of plastic parts on ports);
vi) consumables, such as batteries, except in the case of battery coverage specified in the iPod PPA or if the defect occurred due to a material or workmanship defect;
vii) preventive maintenance of the Covered Product;
viii) failures resulting from normal wear and tear or normal aging of the product."
If it has been less than 7 days, you can return it to Apple: contact them by phone (toll-free number) to find out the exact procedure.
Additionally, this will not allow you to change your Mac but only to get the same one, so there is no interest in doing that.
Ritchi-
And by the way, 7 days is the French law. At Apple, it's 14 days. I already had to return it twice..
Backlit keyboard malfunctioning the first time.
Dead battery the second time.
That's why I'm annoyed, I don’t have time to keep sending back defective equipment. Especially since it’s not for gaming, it's a work tool.
Thank you for not using the informal "you."
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Hello,
+1 with Ritchi.
Apple Care is an extended warranty, NOT insurance.
Warranty: issues for which the manufacturer is responsible.
Insurance: issues for which the user is responsible.
It therefore does not cover any accidents. Only what may result from a manufacturing issue (motherboard failing prematurely, DVD drive breaking, screen not working, etc...)
But if it's your fault, it doesn't count as a warranty. So if you smash it on the ground, you can wipe with it and that's it ^^
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Huh? -
Hello, I currently have a white MacBook 10.6 that I've had for a year and a half, and I've noticed a crack about 7 cm near the Apple logo that lights up, as well as near the charging port. I bought it at an Apple authorized store and I have a two-year warranty. I wanted to know if I can take it back to the store and have them repair my MacBook.
