problem accessing laposte.net email, by IE or PA Solved/Closed

Question

Hello,
I have been experiencing problems with sending and receiving emails on laposte.net for a few weeks now (even though it had been working well for several years). I can retrieve messages through Outlook Express only once in 10 attempts (the other 9 times, I get the usual response:
The additional problem is that I find it very difficult to access the laposte website. Sometimes the homepage doesn’t even load, and sometimes it gets stuck at the authentication level. Just like with Outlook, it works only once in 10 attempts, and this time it's very fast).
I want to emphasize that I have no bandwidth issues (Freebox 20 Mbps, browsing other sites is very fast, and I receive my Free emails perfectly well through Outlook Express).
Could there be a conflict between Free and laposte.net? (but why wouldn’t it happen consistently...)

If anyone has found themselves in my situation and managed to find the cause of these problems, it would be great if you could enlighten me!

PS: I have a new computer since a few weeks ago, connected to the old one via the Freebox. Initially, everything worked well, so I don’t think that’s the cause…

amelmat · Accepted Answer

Hello,

Uncheck the option "connect using secure password authentication (SPA)"
under Outlook 2003: tools/email accounts ... modify
In Outlook 2007, tools/account settings menus: mail tab
This option seems to be enabled by default in Outlook 2007.

poppop · Answer

I also have the connection problem with my laposte.net mailbox; it's impossible to log in on the site I have no way to contact La Poste's internet services, and at the post offices, they are unable to give me a hotline or fixed number, not even an address to contact the service. Since this is my communication address for work, I have been in a dire situation since the end of July. I know many potential clients are trying to reach me, but I can't read my emails, thank you for contacting me if you have found a solution to this problem; I am with Neuf and everything else works normally Sincerely.

lollipops_75 · Answer

Hello,

Same for me:
Can't access my @laposte.net emails.
I can't even connect to the homepage!!!
And this is the case from any computer!!!
Here’s the message that appears:

Login to the Laposte.net service

You are no longer logged in.
Return to the laposte.net portal

And in the address bar:

https://compte.laposte.net/erreur/500.do

It’s a disaster! It’s my "official" address, I can’t retrieve anything.
And of course, no hotline contact information for laposte.net.

If someone has a solution... thanks in advance.

nicolas · Answer

I've had the same problem since the end of July. I can't access my inbox via Outlook or on the "verify your password" site???!!!
Without changing anything, I retrieved my emails around August 20. Since this morning, I can no longer do it. It's my work email!!
Does anyone have any information?

Nicolas

ecorceman · Answer

Hello,It seems that it is no longer possible to configure Outlook Express to receive emails with the POP.LAPOSTE.NET servers.I just checked the settings of my account where it appears that my mailbox is in the process of migrating, and some features are temporarily unavailable.I hadn’t noticed it before, but I think we need to redefine the rules for messages, meaning checking the options for forwarding to another address (like Yahoo Mail).I will check this tonight and keep you informed.Best regards

nicolas · Answer

Note that I cannot access my mailbox via the website laposte.net, nor through Outlook. It's infuriating.

ecorceman · Answer

Hello again,

It seems that Laposte.net is indeed undergoing maintenance. I did receive an email from them notifying me of this, the content of which is as follows:

New @laposte.net messaging

It's the same, but much better!

Dear Subscriber,

Always eager to improve the services we offer you, your email will be modernized.

We would like to inform you that during this maintenance, some features will be temporarily disabled or unmodifiable.

If you are using these features, starting from August 5, 2007:
the automatic sending of your out-of-office message will be disabled,
the automatic forwarding of received messages to other email addresses
will no longer be modifiable,
and the modification of the retrieval of messages from your
other email addresses will not be possible.

We will send you a message as soon as these functions are restored. If you use these features, please take note of the forwarding and message retrieval email addresses that you have set up in the "Options" tab.

In the meantime, we invite you to get a sneak peek at the new version of your @laposte.net messaging. Click here

The laposte.net team sincerely apologizes for the inconvenience caused and thanks you for the trust you place in them.

Best regards,

The laposte.net team

That's it, we just have to wait.
Good evening.

tomtom · Answer

Well, I have the same problem. I think there are a lot of us in this situation. I find it rather serious but indicative of the power of these big machines against us little guys who are struggling for them. They are within their rights, that is to say, without explanation, without compensation, they can cut everything. Some would call it terrorism and punish those responsible, but here... Nothing... Cry, brave consumers.

Mariès · Answer

Hello,  same problem for more than 8 days: unable to retrieve my emails from laposte.net.

pTiga · Answer

Hello,
I hope this issue will be covered in the print and broadcast media.
Such unavailability is unacceptable.
I have the problem at home and at the office, with IE and Mozilla.
I really think we have no choice but to wait for their goodwill.

Which webmail do you recommend, because poste.net is done for me.
Thank you

nicolas · Answer

It's starting to get annoying this unavailability of messaging.  pTiga: I created an address with my ISP, FREE. But if I ever change my ISP, I'll lose it. For an association, we use Yahoo's webmail, it's not bad, it's intuitive and we use the mailing list. By the way, I'm going to create one for myself. Does anyone have any news? Nicolas

nicolas · Answer

I'm furious, I need to recover my emails. My wife also has an address at poste.net, and she apparently hasn't had any problems!!!??? I haven't changed anything in my email settings, and then one day, I can't log in!!! ...and her, nothing, everything's fine.

nicolas · Answer

Bryan84, what do you mean by "retyping the registration"? Do you mean by creating a new account?
I tried it without believing it, and it didn't work because "The field 'My email address' is invalid: This address is not available." And fortunately, too! I would like to recover my inbox with all my emails.

calam · Answer

Help!!!! Is there a genius who can find a miracle solution to compensate for the failures of the laposte.net system???? If their IT services are as clueless as their counters, we’re in for a long wait until Christmas... Come on, we need to find a solution! calam

sr · Answer

Have you found a solution???? I deleted all my antivirus programs, configured IE with low privacy settings and this µù §§§µ from laposte is still telling me that it cannot write cookies! Configuration: Windows XP Internet Explorer 7.0

Moite · Answer

Well, it still doesn’t work for me...!!!! ... not the first time! ... They are bad...

colinel · Answer

I have been stuck at home for a week, while I can access my work...   I tried allowing cookies, temporarily disabling all my antivirus programs, and I still can't access it. I even tried specifically allowing the webmail and compte.laposte addresses.   Please, can you tell me what I need to configure on my PC????  Coline   I am using IE 7.0; Norton + AVG;

mumul · Answer

Personally, I have no problem using my @laposte.net account with Thunderbird.  ON THE OTHER HAND: since August 5th (which is 36 days ago today), our mailboxes have been "in the process of migration," which is causing unavailability of most settings from the web interface of the site.  This unavailability is bothersome and can even be serious, for example in cases where a forwarding to another address has been enabled and one wishes to modify that forwarding. It is simply impossible.  I have written several times to the laposte.net support, but I have received no response.  It's true that the service is free, but such unavailability and such disregard are quite incomprehensible.  How can we mass communicate the users' dissatisfaction?

zatox · Answer

Hello, I have the same problem, namely that I have been unable to access my laposte.net mailbox for over 15 days, with the response after trying to log in: "service temporarily unavailable." I was able to redirect messages coming to laposte.net to my Gmail inbox, but I'm unable to retrieve my address book from laposte.net. If anyone has any ideas?

Pedro · Answer

Hello, Like you all, we can't open our email box. We are professionals, it's a disaster. Moreover, even using Yahoo or Gmail, it's impossible to recover the emails from the post office!!!  What to do???? This is quite a disadvantage when it's one of your work tools...

Jenny · Answer

Hello,It's exactly the same for me: I can't access my email, and it's causing me big problems with my professional contacts.It's outrageous! As for me, I'm done; I'm no longer willing to trust them moving forward! We've been let down by a team of amateurs and incompetents!

moon · Answer

Hello,  I'm having the same issue with my laposte.net email box: I can't access it. It shows me Service Temporarily Unavailable???? This is a serious situation because it's my professional inbox and I'm expecting a very important email today!! I even tried to send a message to this address http://aide.laposte.net/nous-contacter.html but still nothing, it just won't work!!! This deserves international blame If anyone can help us, please save us from this laposte:((

Pedro · Answer

Hello, it's true that this is unacceptable, I have already sent two emails to webmaster@laposte.net  But of course, no response!! And I can't even retrieve my mail, it's even worse!!!!

Jenny · Answer

Hello again  Even the contact form is inaccessible https://aide.laposte.net/webmail-version?solution=faq In my opinion, IT is not their area of expertise...

mulsambe · Answer

Hello,  to all the victims of laposte.net.  I finally wrote (an actual letter in a sealed and stamped envelope!) to the President of La Poste to complain not only about the unavailability but also about the lack of response to the emails sent to various email addresses.  I suggest that everyone do the same: maybe the accumulation of paper letters will get things moving.  Mr. President of La Poste 4 quai Point du Jour 92777 BOULOGNE BILLANCOURT  We can also call them (hey! I haven't tried that yet): 01 49 75 90 91

Pats · Answer

Well, the messages from certain correspondents have been deleted since August, and since the green list is unavailable, it's impossible to fix it. On the other hand, I received replies to my messages, telling me that it was the fault of the correspondents, and after a scolding, they were sorry that I wasn't happy. And that's it. I was starting to think about writing too.

ajaccio · Answer

It must be acknowledged that the postal service is not efficient at all in managing email accounts.  I regularly notice numerous connection issues, the inability to read my emails, and most importantly, no way to report these malfunctions to them.  I think it's better to avoid using it as a professional email and limit it to a secondary account.

mulsambe · Answer

Hello,

for those who are still customers of laposte.net, an article from Arobase.org explaining the situation. In summary, everything is fine, it's normal because it's complicated, and by the end of October everything will be resolved.

https://www.arobase.org/laposte-net/

Paul452 · Answer

For several days, an advertising clip from La Poste has been broadcast on public channels to extol the merits of the post office "La Poste innovates, .....", "new services for you" etc ........ frankly, La Poste's communication service should revise its script before airing such misleading advertising when we know that hundreds of internet users no longer have access to their email inboxes or have email issues (lost emails, ....) since La Poste decided to modernize its services, and no one in La Poste's customer service is able to resolve their problems.... Bravo La Poste ... NOTHING WORKS anymore but you make us believe it's better than before.    To read on discussion forums .....  October 2007, the nightmare continues for internet users with a mail account at www.laposte.net .... rumors are running rampant on discussion forums. La Poste's e-Service is said to no longer be reliable. Many users have decided to leave www.poste.net for good ...  At www.Arobase.org, we are buried under an avalanche of emails! It is an understatement to say that the launch at the end of August of the new version of LaPoste.net has had its mishaps. Inaccessible accounts, removed options, a disparaged interface, and above all, failing information and technical support. How long will this situation last? A mystery. In the meantime, feel free to read the reactions of internet users (https://www.arobase.org/laposte-net/laposte-2014.htm and react.  Even more seriously, many users who have a professional address with La Poste have lost their professional contacts. The financial damage amounts to thousands of euros.  Despite the numerous messages sent to La Poste's customer service, no one within the e-Services seems currently able to address these issues.

Binette · Answer

Hello,  I haven't received any emails from La Poste on Outlook since 22/08/07.  I tried recreating the La Poste account (pop.laposte.net) in Outlook, without success...  I also followed the advice seen earlier to generate a new password, but even with the new password, Outlook cannot connect to the La Poste server to retrieve emails.  Outlook gives me the following message: Task 'my.address@laposte.net - Receiving' reported error (0x800CCC18): 'Your e-mail server rejected your login with Secure Password Authentication (SPA). Verify your account properties. Under Tools, click E-mail accounts.'  I thought the service would be operational again after a few days, but it's already been a month and a half..... boohoooo  So, I sent an email to relation.clients@laposte.net and I will also send a letter.  Sniff, disappointed....

Binette · Answer

Hello,

https://www.arobase.org/laposte-net/

I quote: "Accounts that have not yet migrated do not currently have all the features, such as importing and exporting the address book, filters, collecting mailboxes, or redirecting emails to a third-party mailbox. For these accounts, this situation is therefore only temporary. By the end of October, we expect to have fully completed the migration. "

I deduce that my account has not yet migrated, since I cannot receive my La Poste emails in Outlook....

Grrrrrr

BiBiCooL · Answer

Mamamiiiia ! Well, I see I’m not the only one struggling with laposte.net! Rrrrrrrr  For a while, yes, I couldn’t access my email account, but now it’s fine! But I’m still "in the process of migration" and so I still don’t have access to the options! Rrrrrr...

gloop · Answer

To not find the questionnaire, you must have smoked the carpet, at the bottom of all the pages, just click on help then at the question "Does this information answer your question?" you need to click on no and you will find the form.

In any case, I don’t know who wrote this but I haven't lost any contacts; when I asked a question to customer service, I received a response, not the right one, but at least a response. I asked my question again and eventually got an answer for my password problem which has been resolved. Duration of the process was 4 days, that’s true it’s a bit long, but to have a mailbox on Gmail, try writing to them and we'll talk again, and if you tell me that there are no problems with Gmail, your memory is a bit short:
"https://www.journaldunet.com/ebusiness/le-net/1069676-disparition-de-donnees-sur-gmail/
Disappearance of data on Gmail
(29/12/2006)
Several users of Google's webmail service had the unpleasant surprise of finding their mailbox empty upon logging into Gmail. Received messages, sent messages, contacts, everything was gone. In a message dated December 22 posted on a forum dedicated to the service, Google admits to being in search of what may have occurred, confirming that it was not due to a mismanagement by the users. Google has not provided any further details since that day. "

By the way, Jenny, the form you say is faulty works just fine,
https://aide.laposte.net/webmail-version?solution=faq

mulsambe · Answer

Hello,  So, it turns out that the Post Office responds to questions! That's good news.  Anyway, I haven't smoked the carpet and I did find the form.  However, I still haven't received a response from the Post Office regarding how to change my forwarding settings (and others), since my mailbox has been in the process of migration for two and a half months.  This situation is truly scandalous.

Ale · Answer

I don't know if I'm lucky, but I haven't had any problems with my work email and my personal laposte.net email, except for the deletion of my out-of-office message. To be honest, I don't fiddle with my preferences every day and I've never changed my password. I believe that the issues blocking some of you are rare, and those of us for whom everything is going well don't take the time to write in the forum. Maybe La Poste should communicate...

mulsambe · Answer

Hello,   The IT press is echoing the anomalies observed on Laposte.net.   The editorial team of 01 Informatique (issue 1920 dated October 12, 2007, page 3) "called out" the updates of Laposte.net in these terms:   "The IT professionals in charge of La Poste's webmail must have their ears burning. Several readers are reporting a multitude of malfunctions since the last update of the site. In principle, a web application should be able to migrate from one version to another without any interruption of service. However, Laposte.net was unavailable for several days during the migration at the beginning of August. Since then, complaints have been pouring in: connection problems, inaccessible functions, and chaotic display: all amidst general indifference. The least they could do is provide an explanation to the users."

mulsambe · Answer

Hello,  Hallelujah! After 72 days of "temporary" unavailability due to migration, I finally have access to all the functions that were unavailable during that time, especially message forwarding.  A note that deserves some attention: the address to which I forward my messages was indeed intact, but the option "do not forward messages" had been activated instead of "Forward messages to another address".  A piece of advice: regularly check the status of your "migration" to ensure you don’t lose any messages.  Good luck to those who still have to wait.

amel · Answer

Hello,  I have this problem too. In fact, I can't access my emails when I'm at work, but it works at home. But I HATE the new version of laposte.net!! Especially since I've had it, I get more than 100 spam emails a day and deleting them is a nightmare!! I have to delete them page by page!  See you!

Ceji · Answer

Hi, We too, after the huge mess caused by the change of interface at La Poste, are in big trouble! We are a small association and the director's email box has been inaccessible for two months, "service temporarily unavailable" (and IT'S NOT an ID or password issue!). Despite two emails to the help service and two letters, we haven't received any news... This account is still blocked, inaccessible, yet continues to receive emails! What disrespect!!

jlsb · Answer

la poste.net a website I wouldn't recommend to ANYONE, just problems like in the offices.

alpacino · Answer

I have a big problem, I can't connect to my email to read my received messages. What should I do?

commentfaire · Answer

I also want to testify on this subject because I find it unacceptable that an email account is blocked. This is not the first time this has happened with the post office, and I want to emphasize that I receive my work in my email account. There is no way to get someone on the phone. No, really, I DO NOT SAY BRAVO POST OFFICE MAIL.

molli · Answer

It is impossible for me to retrieve my messages since June 15, 2008, and I don't know how to solve this problem. Could you help me? I've only been using a computer for a month and I'm a bit lost. Thank you very much to anyone who can help me.

fofana · Answer

I am really sorry for this disaster.

Allegro · Answer

I have another problem, I received an email address from laposte.net by mail, even though I didn't ask for it. Moreover, this address is in my name, while I never use my name to stay discreet. I don't like this forced selling method, and I'm not going to let it go like that.

corinne · Answer

Hello. Well, I see that the problems are nothing new! Now it’s my turn to be unable to access my email account, even though I hadn’t had any issues for about 5 years… So I carefully read the comments and tried to send my question through the designated form… Except that no matter how much I click on “send” at the end, it’s not going through! I’m furious because like many, this laposte.net account is my main one and I urgently need to check some very important emails. Has anyone found a “miracle solution” to get things back to normal? Thank you.

ericxl · Answer

Hello,

Solution found: I just installed my new antivirus Bitdefender 2009.
Regarding the privacy module, I set the mode to aggressive which disables cookies. From there, it was impossible to open my account. So, I reset this setting to default and it works.

Your turn now.

Happy surfing.

Freud · Answer

Despite numerous attempts over the past two whole days, I am unable to access my laposte.net mailbox. How can I contact La Poste to resolve this issue, which is seriously causing significant problems regarding the expected email traffic?

KRYSALIDE_34 · Answer

IT OFTEN JUST TAKES CHANGING BROWSERS FOR THINGS TO WORK.
FOR ME, YESTERDAY, WITH FIREFOX, NOTHING WORKED, I ONLY HAD A "CREATE ACCOUNT" PAGE. I CLOSED FIREFOX AND OPENED "OPERA" AND THERE, PERFECT.

I DON'T LIKE OUTLOOK WHICH MADE ME LOSE TOO MUCH, I UNINSTALLED IT FROM MY PC, IT AND I ARE RATHER WELL OFF WITHOUT EACH OTHER.

YOU SHOULD NOT PUT ALL YOUR EGGS IN ONE BASKET; YOU NEED TO HAVE MULTIPLE ACCOUNTS, AND SEVERAL BROWSERS, WE HAVE THE CHOICE / MAXTHON / OPERA / FIREFOX / CHROME / Avant Browser / GREEN BROWSER, EXPLORER, ETC....
AND FOR EMAILS, SAME THING, WHEN ONE IS INACCESSIBLE, HAVE ONE OR TWO BACKUP ACCOUNTS, WITH OR WITHOUT RETRIEVING EMAILS FROM OTHER ACCOUNTS, IT KEEPS THE BRAIN WORKING, YOU DON'T MOLD, AND WHEN ONE LETS YOU DOWN, YOU CAN COUNT ON THE OTHER. IT'S BETTER THAN BREAKING A CABLE OR GETTING AN ULCER...
YOU NEED TO GET ORGANIZED TO STAY CALM.

HAPPY HOLIDAYS TO EVERYONE, STAY CALM, LIFE IS TOO SHORT TO RUIN IT FOR YOURSELF.

PAPILLON34 · Answer

If you have added an ad blocker, or are blocking pop-ups, there is a line that displays at the bottom of the screen with a box labeled "options" where you just need to click and allow either temporarily or permanently the visited site whether it be La Poste or a redirection. On Firefox, recently, the ad blocker is blocking La Poste:
- either you switch to "Opera,"
- or you "unblock" by looking closely at the bottom of the screen.
I resolved my La Poste issue from Firefox by unblocking in Adblock+.

cerizzz41 · Answer

My boyfriend can no longer log in or change his password; he's being told that the information is incorrect. So I sent them a message:  Gentlemen, For several months now, I have been trying to log into my email address with no success. I then wanted to change my password. I enter my information, and I am told that the information is not correct. This is a primary address, and I have important emails to recover. I look forward to your response. Sincerely, gentlemen.  I am waiting for them to send a response to my boyfriend.  If they tell him to create another one, oh boy, it's going to get messy. I have already prepared a much harsher letter to be sent by mail (yes, we’re not joking) with acknowledgment of receipt.  Kisses and good luck to the other users.

roussel · Answer

I no longer have the ability to receive or send emails. I am being told there is a problem with the server or the network, how can I resolve it?

dams150 · Answer

Hello,
I have the SOLUTION, the Little Guys, I finally found the EFFICIENT configuration for Windows Live Mail and Outlook.
WORKS 100%

First: Server Settings Tab!!!!!

MY EMAIL SERVER: IMAP
Incoming mail: imap.laposte.net (Port:143)
Outgoing mail: smtp.orange.fr (for Orange ISP, otherwise put yours)
Username: Your_address (without the @laposte.net)
Password: ...............
Checked plain text authentication
Then unchecked My server requires authentication on outgoing (THIS IS THE KEY POINT of the Configuration)

Second: General and Advanced tabs!!!!!!!

Email address: Your_address@laposte.net
NO reply address and checked the box below.
Unchecked SSL Connections in the ADVANCED tab because the server does not support them.

Pascal Boulerie2 · Answer

A rather similar issue: https://forums.commentcamarche.net/forum/affich-8878925-web-mail-laposte-net

gau · Answer

same as you all, for 3 days, impossible to connect, fed up, I don't know what to do.. ongoing ebay sale etc etc.. fed up, help me.. 3 emails sent to the postal service

kikou82 · Answer

I enter my username and password, I click on loading, but it does not load ..................

chocoya83 · Answer

I think we just have to wait, my business hasn't worked for over 3 months... and today it's working again!!!  Hang in there!!

Agora2009 · Answer

Exactly the same problem! It has been working for years and all of a sudden I only receive one email out of 5 or 6. It's infuriating! Their server is completely messed up. We should take collective action.

cloclo · Answer

Bonjour, je n'arrive pas à envoyer mes messages.

TonyMax · Answer

I'm going to change my email address... -_- because it's annoying (even though it's only been 3-4 days).

Paolina7 · Answer

I've been unable to connect to the site http://www.laposte.net/ for a few days now, which means I can't access my email. I always get this message: "The site is temporarily unavailable; our technical teams are working to restore the service as soon as possible. We apologize for the inconvenience." This morning, I tried to connect and MIRACLE, the site was working, but I attempted to log in 5 minutes ago and got the same message again. I'm really fed up with the bugs at Laposte lately. But at least I'm not the only one...

Problem accessing laposte.net email, by IE or PA

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