New laposte.net mailbox. IMAP issues? Solved

Question

Hello!

Laposte.net has rejuvenated its Webmail. It's about time. It's not as amazing as we could have hoped, but it's better than nothing.
However, I have the impression that it’s not just the Webmail that has changed... In fact, the fact that the mailboxes are "in the process of migration" seems to indicate that there are also changes at the server level hosting the emails.

Personally, I use different IMAP clients to access my emails on laposte.net (Thunderbird, Outlook...) It seems I've noticed that since the migration, it is no longer possible to create IMAP folders at the root of the account, but all folders are subfolders of INBOX. Has anyone else noticed the same thing???
Worse. The existing folders have been moved under INBOX after the migration (I have one mailbox that has already been migrated and another that is still in the process...)

It's not that it bothers me too much, however for IMAP clients, it’s a different story. They try to create their operational folders (Trash, Sent, Draft, etc... the names change according to the client) at the root (so at the same level as Inbox), but it fails. So it doesn’t work properly at all (especially: unable to delete emails since there’s no trash). For Thunderbird, no problem because we can specify the location of those folders. However, I don’t know how to configure that for Outlook (is it feasible)? If someone has a solution for Outlook, I'm interested!

Can someone confirm my observations? And why on earth does laposte.net forbid folders at the root? So that we cannot use any IMAP client other than its webmail???

See you!
Philippe

Configuration: Windows Vista Internet Explorer 7.0

elise · Accepted Answer

Hello, I can't open my emails on the new messaging system. What should I do?? Can someone help me??

tibou · Answer

Hello

I faced the same problem the day before yesterday.
I contacted the customer service of laposte who told me that my question is specific to the messaging software!!!
(and yet I had specified that everything was working properly before the arrival of the new laposte.net messaging)

With the new laposte.net messaging, I saw the Trash and TRASH appear, Sent and OUTBOX(/Sent), all in subfolders of incoming mail in Thunderbird, like the folders I use to sort my messages.
And the corresponding contents are swapped between what I see in Thunderbird and what I see in the webmail version, meaning that the messages I sent from Thunderbird are in the Sent folder when I check the webmail, while in Sent I find those that were in OUTBOX.
Moving between folders is still possible in Thunderbird but less easy due to the passage through this subfolder position.

I use Thunderbird and I would like to know how to indicate the location of the functioning folders.

See you soon
Sylvie

My computer runs on Windows XP

toshy · Answer

Hi Sylvie!

So to change the operating folders in Thunderbird, it’s done like this:
In the dropdown menu Tools, go to Account Settings.
A box will open with all your email accounts.
For the account to configure, go to Copies & Folders and for each folder, choose Other and manually select the correct folder, for example OUTBOX for sent, etc...
For junk, the folder is managed separately in Junk Settings.
As for the trash... well I haven’t found how to move it (does anyone know???) But that's not the most important thing.

Then you restart your Thunderbird so that the folders are recognized.
If needed, transfer the content of your old operating folders to the new ones. Then you can delete the old folders. And there you go, it’s done, except now the folders are named in English in all caps...

See you later!
Philippe

toshy · Answer

Hello!

I found the trick for Windows Mail (it apparently also works with Outlook Express, but I haven't verified it).
In the account options, there is a imap tab. There is a list of operational folders with the access path. By default, these folders are created at the root of the imap account. So it doesn't work since Laposte prohibits creation at the root. However, it is possible to specify the root of the operational folders. By setting INBOX as the root, everything falls into place. You can use either the default folders of Vista Mail (Sent Items, Deleted Items, etc.) or indicate the folders created by Laposte's Webmail (OUTBOX, TRASH, etc.)

But what interests me... is for Outlook (not Express...). I haven't found how to specify the path for the operational files. It's still incredible that this isn't possible in the most advanced mail client while even the Express version can do it. If someone has the trick, I'd take it (even if it's a modification in the registry ;-))

A+
Philippe

tibou · Answer

With Thunderbird, I improved the folder hierarchy by indicating INBOX as the folder on the IMAP server in the advanced server settings.
But I didn't see anything to match the Sent folder with the OUTBOX folder (which are respectively Sent and Envoyés on the laposte.net site) as well as Trash and TRASH (which are Trash and Corbeille), Drafts and DRAFT (which are Draft and Brouillons).
What laposte knows as Spam becomes a QUARANTINE folder in Thunderbird.

If anyone has a solution for Thunderbird, I'm all ears.

Cheers,
Sylvie

toshy · Answer

Hello Sylvie,

With Thunderbird, the process I described does exactly what you want.
Instead of going to Server Settings, you just go below to Copies and Folders. That's where it happens for OUTBOX and DRAFT. The same goes for spam in Junk Settings.
I am using version 2.0.0.6 of Thunderbird which is one of the latest. Check if you need to manually upgrade your Thunderbird if you're still on 1.x.

Hoping it works for you ;-)
Talk soon
Toshy

Gejoun · Answer

Good evening,  Has anyone managed to reproduce this manipulation with Outlook Express? I'm trying, but without success. If anyone can help me...  Thank you!

gejoun · Answer

Hello,

After searching for a while, I finally found it.
My problem was that the sent messages were appearing in the "Sent Items" folder of Outlook Express, instead of that of the IMAP account.

While looking into the account options on the La Poste mail site (under the "My Preferences" tab, in the "Customize my email writing" section), I noticed that all I had to do was check "always save sent messages" for everything to fall into place.

If this can help someone...

DEMETZ1 · Answer

what a piece of crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pancho · Answer

To respond to toshy who said:
"But what interests me ... is for Outlook (not Express ...). I couldn't find how to specify the path of the operating files."
to get the different folders to appear directly under the root, and not as subfolders of "Inbox":
- Tools
- Email Accounts...
- Show or modify...
- Select the Imap account, then "Modify"
- Additional settings
- "Advanced Options" pane
- "Root folder path" field: I specify INBOX
- I confirm, and all the folders now display directly at the root of the account.

whybecause66 · Answer

Hello, for some time now "my new messaging" la poste.net is not displaying correctly... simple links, the messages are not displaying properly and the options are non-existent... thank you la poste!!!

How can I solve this problem?? I have Mozilla Firefox... I've tried opening it with IE and I have the same issue....

Thank you!

elbacchos · Answer

Hello everyone,

With the latest version of Windows Live Mail, it's impossible to correctly configure the IMAP messaging of LaPoste.net:
- if you set INBOX as the root directory, the inbox doesn’t show up anymore..., but the folders for trash, sent items, ... are correctly recognized
- if you do not set INBOX as the root directory, the inbox appears fine, but it’s impossible to correctly configure the special folders. I’ve tried everything, for example for the trash: /INBOX/TRASH, INBOX/TRASH, INBOX#TRASH, ~accountname/INBOX/TRASH. But nothing works...

Has anyone succeeded?

Thank you!

elbacchos · Answer

Resolved: the folder hierarchy separator under IMAP is the dot!  So it is necessary to specify: INBOX.OUTBOX, INBOX.TRASH, ...  And everything works perfectly afterwards!

New laposte.net mailbox. IMAP issues?

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