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My operator is asking for a canceled check.

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Julie -  
TITANICBOUBOU Posted messages 1 Registration date   Status Member Last intervention   -
Hello,

I took an Orange subscription online, I received my mobile, the problem is that they are asking me for a check, and I don’t have one. I also don’t have any friends/family to ask, and my bank won’t issue a bank check for a deposit.
I paid quite a lot for my mobile and I don’t want to send it back and wait a long time to get a refund.
What can I do? Moreover, if I don’t send the check and they cancel my subscription, will they also block my phone? Could I unlock it in that case?
This is really annoying, can you help me? A lot of people don’t have checkbooks but still have subscriptions; it’s really ridiculous, especially after 4 calls to customer service without any solutions...
Thank you in advance

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14 answers

  1. Julie
     
    No, I paid for the phone 249 euros by credit card.
    The check they are asking for is a canceled check for 0 euros (crossed out)
    I explained everything clearly in the topic.
    12
    1. sufi2demandé
       
      A proof of residence is enough to replace the canceled check!!
      Information obtained from the hotline.
      0
  2. Julie
     
    I don't have a checkbook, that's the problem.
    I paid for the phone with my credit card and provided them with a bank account statement.
    My question was, if someone has been in my case, how did they resolve this issue, and if not, since I paid for the phone, do I own it? I mean, if I can't return the contract, will they block it for me? (the phone, not the subscription)
    3
  3. Bilaoa
     
    In general, operators and other large companies do not like checks due to processing costs and the possibility of non-payment. In short, paying by check is usually a hassle, and there is sometimes an additional fee to discourage this payment method (even if it is not really legal).

    Anyway, all this to say that in my opinion, what they want is just an automatic debit authorization so they can quietly charge whatever they want.
    2
  4. Sho
     
    The canceled check is not mandatory; it can be replaced by a proof of residence according to a seller at Virgin Mobile.
    2
    1. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
       
      It may not be mandatory, but it is mainly there to prove that you have a checkbook and therefore that's it. In short, that you are not banned from banking, among other things.
      0
    2. linux92
       
      zoulou33: pack up your tongue, turn it 7 times before speaking, I have my sister who works for an operator who confirmed to me that the cancelled check is not mandatory and I've been using mobile phone services for 15 years (I've been with all 3 operators) and I've never provided a cancelled check.
      0
    3. moi
       
      Thank you, Linux ^^ since I got my phone and it's without a canceled check!!
      0
    4. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
       
      Okay, as you wish. What should be provided instead of the canceled check since you say that the canceled check is not mandatory, true, but still. Ah, on the other hand, I agree to get a prepaid phone.
      0
  6. Bilaoa
     
    The phone only belongs to you if you sign the contract and commit. By paying the price of the mobile, you have only paid for your mobile if you commit contractually. This is their way of reimbursing themselves for the advantageous offer on the phone.

    Is this a request for a security deposit, article 4.2.8 of Orange's terms and conditions? Here is what is written: 

    4.2.8 Upon conclusion of the Contract, the Operator may request the Client to provide a security deposit under strict conditions specified in the specific Conditions of the chosen Service(s). If the requested deposit is not made by the date requested by the Operator, the Contract will terminate on that same date, without the Client being able to claim any compensation due to the termination of the Contract. The deposited amount bears no interest before the scheduled return date. The refund will be made by bank transfer or, if not possible, by cheque if the Operator does not have the Client's bank details, no later than ten (10) days at ...
    1
  7. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Since you have a bank card, request a checkbook since you are entitled to it and you can apparently get one unless you are banned from banking. In that case, you only have the option of a mobile card.
    1
  8. julie
     
    I don't want a checkbook, I'm not going to order one just for that.
    I looked into it and many people subscribe in-store without a check because the credit card acts as a guarantee.
    I would have just liked to have the opinion of someone who has been in this situation.
    1
  9. julie
     
    I am not in favor of using checks, I don't want them, whether financially or practically. I don’t think I should be forced to take one since there are other means of payment, and some Orange customers are not obliged to use them either.
    1
  10. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Good evening
    Generally, when people do not have a checkbook but still have a phone, they have it on a prepaid card.
    For a subscription, you indeed need to provide a canceled check, a bank account statement, possibly a credit card, and a bill from EDF or rent.
    0
    1. Julie
       
      Yes, I understand that, but your response doesn't help me much ^^ I have the other documents.
      My ex bought a phone at the Orange store, and the credit card replaced the check (which he also doesn't have), so I thought it was the same online...
      0
  11. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    You don't want to or you can't, that's not the same.
    0
  12. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Okay, you are free, it's true, but sometimes it is very useful. In principle, if you don't want to take a checkbook and you are free to do what you want, well in that case, I strongly recommend getting a prepaid mobile phone.
    0
    1. slay
       
      Don't talk nonsense.
      0
  13. FiL0U
     
    Hello, he is asking for a crossed check to know whether or not you are banned from banking! Because if you have a checkbook, it means you are not banned from banking, and in that case, you won't have trouble paying them ;)
    0
  14. TITANICBOUBOU Posted messages 1 Registration date   Status Member Last intervention  
     
    J'ai un abonnement de tel, je n'ai pas besoin de chéquier.
    0
  15. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    They will block your subscription by putting you in the preventive file and make you pay for the phone at a high price; in my opinion, that's what's going to happen. They want to make sure it's not a stolen card for the credit card, among other things, because you can very well have a credit card and not a checkbook, and vice versa.
    -1