Loss of TV signal
Solved
popote
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jemesuisfaishmmmmm -
jemesuisfaishmmmmm -
Hello everyone, and thank you for your help because it's not the first time I've asked you ;)
So, for the past 3 days, I haven't had Freebox TV
I have indications that video stream reception is: no
and that numerous errors on my line may prevent me from accessing the TV service (which was working very well until now)
So I would like to know if there is anything I can do about it
Thank you in advance for your expertise :)
So, for the past 3 days, I haven't had Freebox TV
I have indications that video stream reception is: no
and that numerous errors on my line may prevent me from accessing the TV service (which was working very well until now)
So I would like to know if there is anything I can do about it
Thank you in advance for your expertise :)
Configuration: win xp
13 réponses
It's clear that this would explain why I didn't have any TV problems when I was unbundled, and after a few weeks, all of a sudden, constant freezes and interruptions..... Same old story after a call to Free, clean your line..., move away all sources of interference.. lol etc... In short, it's nonsense, especially considering the number of people in the same situation; through a forum I even met about twenty people living in Bussy St Georges (77) who have the same issues.
FREETV is really unreliable... arffff
FREETV is really unreliable... arffff
Same for me, everything was working well for 2 years, and now I get this famous message. Is there an effective solution? I'm disappointed with Free, which I recommended to my trainees during my training sessions.
Hello
I was bragging about how well everything was going for me, but since yesterday there’s been no TV signal. In 18 months, this is the first time I've experienced something like this. I switched to total unbundling in November with no issues, not even one hour of interruption, but here we are today with no TV
I will give them a week at most; otherwise, I will contact my legal insurance through my bank, which has helped me win all my lawsuits so far, including two against SFR and ADA Location. I advise you to do the same because we will never get a response from them.
As they say, hope keeps you alive, but not for those of us who pay 29.99 every month by direct debit.
I hope to hear from you again if you have any updates, but don’t expect a precise answer from them because calling 3244 is expensive and it doesn’t provide accurate responses.
I was bragging about how well everything was going for me, but since yesterday there’s been no TV signal. In 18 months, this is the first time I've experienced something like this. I switched to total unbundling in November with no issues, not even one hour of interruption, but here we are today with no TV
I will give them a week at most; otherwise, I will contact my legal insurance through my bank, which has helped me win all my lawsuits so far, including two against SFR and ADA Location. I advise you to do the same because we will never get a response from them.
As they say, hope keeps you alive, but not for those of us who pay 29.99 every month by direct debit.
I hope to hear from you again if you have any updates, but don’t expect a precise answer from them because calling 3244 is expensive and it doesn’t provide accurate responses.
Exactly the same thing for me... TV, phone, internet super clean for about a year and then suddenly nothing pfffffffffffffff really disappointing on their part. But I heard that Free is going to switch to fiber optic, maybe that will sort things out for us ?? o_O I'm from Aubervilliers 93 300, if someone has a PRECISE answer (not like those ****in 32 44 !! -_-) could bring us a response... thanks anyway!
FOR TV YOU NEED FREE OR HOME PLAYER FOR TPS AND CANAL SAT IT'S POSSIBLE ON VLC VERY LITTLE CHEAP ACCORDING TO THE FLUX OK BYE BYE
Hello, like all of you, I'm in the same situation.
Two months after the unbundling, it's disconnections galore, and consequently, no phone and no TV.
What would be interesting to do is to gather together, via Mail or MSN, and discuss it all together with the U.F.C. [ https://www.quechoisir.org/ ] We might be able to achieve a concrete result.
What do you think?
Two months after the unbundling, it's disconnections galore, and consequently, no phone and no TV.
What would be interesting to do is to gather together, via Mail or MSN, and discuss it all together with the U.F.C. [ https://www.quechoisir.org/ ] We might be able to achieve a concrete result.
What do you think?
Hello, I have a problem with my Freebox; every two minutes I lose the TV stream. I'm in standard mode, not downloading anything, and it's been two weeks since I got my Freebox. As for the response we get, "everything is working correctly," what can I do? Except scream famine FAMINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If there’s any movement, I’d be really interested because it seems that it’s not just Free that has these problems, but everywhere, as if we’re being milked like cows. Anyway, that’s my rant for the day.
If there’s any movement, I’d be really interested because it seems that it’s not just Free that has these problems, but everywhere, as if we’re being milked like cows. Anyway, that’s my rant for the day.
Hello,
I've had a Freebox (internet, TV, phone) for 4 years, and since the beginning of the week, when I turn on the Freebox to watch TV, I get the following message:
"Warning, the speed of your line does not allow you to fully enjoy the TV service of the Freebox"
grrrrrrrrrr
It's been 4 years that I've had access to TV without any issues!!!!!
Does anyone have any idea??????????
Thanks in advance
I've had a Freebox (internet, TV, phone) for 4 years, and since the beginning of the week, when I turn on the Freebox to watch TV, I get the following message:
"Warning, the speed of your line does not allow you to fully enjoy the TV service of the Freebox"
grrrrrrrrrr
It's been 4 years that I've had access to TV without any issues!!!!!
Does anyone have any idea??????????
Thanks in advance
Hello,
I'm also in the same situation as you; I haven't had Freebox TV on my TV for 2 years now, I just have a black screen. I was only able to enjoy it for 2 months, and after that, it started acting up.
I tried to contact Free's support hotline to find a solution to my problem; after 15 minutes of waiting, I managed to speak to someone, and after 20 minutes on the phone with him asking me to do this and that, he tells me he doesn't know. He says maybe my SCART socket is faulty and that he will send me another one. I waited for several months, but no news about that SCART socket. I called for nothing...
So, if you have a solution, let me know :p or if you know where we can sign a petition or something to get things moving, please let us know!
Thanks.
I'm also in the same situation as you; I haven't had Freebox TV on my TV for 2 years now, I just have a black screen. I was only able to enjoy it for 2 months, and after that, it started acting up.
I tried to contact Free's support hotline to find a solution to my problem; after 15 minutes of waiting, I managed to speak to someone, and after 20 minutes on the phone with him asking me to do this and that, he tells me he doesn't know. He says maybe my SCART socket is faulty and that he will send me another one. I waited for several months, but no news about that SCART socket. I called for nothing...
So, if you have a solution, let me know :p or if you know where we can sign a petition or something to get things moving, please let us know!
Thanks.
Hello, I have the same problems too. I've had a Freebox HD since January and everything was fine, but for the past three weeks it's been a disaster—almost no bandwidth, only the TV has bandwidth...
And I haven't changed anything since the beginning (ping in standard mode). So what to do?
If anyone has any information to share?
Is Free making fun of its subscribers?
And I haven't changed anything since the beginning (ping in standard mode). So what to do?
If anyone has any information to share?
Is Free making fun of its subscribers?
Hello everyone!
In response to this big issue affecting a lot of people, there are several reasons.
I too have encountered these signal troubles and with the help of Free, I managed to resolve this problem. For my part, it was due to a phone wiring issue in the house.
That said, there can be other reasons:
-Failing servers
-Damaged urban phone wiring
-External telecom box taking in water
-Interferences from a failing electrical device...
It's worth knowing that information travels from the source (server) to the receiver (Freebox) before arriving, and the longer the distance between the server and the Freebox, the higher the chances of interference; moreover, phone lines are often from the 80s, and since then, communication has changed significantly.
These days there has been quite a bit of wind, and it's enough for a wire to have become taut or stripped, causing the electrical signal to lose intensity.
One last piece of advice, change your main Freebox to a different outlet, and if it really bugs, you will have to go through Free's customer support, but it takes time and you will have to pay if the problem originates from your side.
In response to this big issue affecting a lot of people, there are several reasons.
I too have encountered these signal troubles and with the help of Free, I managed to resolve this problem. For my part, it was due to a phone wiring issue in the house.
That said, there can be other reasons:
-Failing servers
-Damaged urban phone wiring
-External telecom box taking in water
-Interferences from a failing electrical device...
It's worth knowing that information travels from the source (server) to the receiver (Freebox) before arriving, and the longer the distance between the server and the Freebox, the higher the chances of interference; moreover, phone lines are often from the 80s, and since then, communication has changed significantly.
These days there has been quite a bit of wind, and it's enough for a wire to have become taut or stripped, causing the electrical signal to lose intensity.
One last piece of advice, change your main Freebox to a different outlet, and if it really bugs, you will have to go through Free's customer support, but it takes time and you will have to pay if the problem originates from your side.
I've had the problem for a week and I got tired of waiting to see if it would resolve itself.
I did a hard reboot of the HD, but it didn't work. However, after rebooting the ADSL Freebox, it works. (Unplug and replug the ADSL Freebox, wait for the first signal after the 8888, then repeat this unplugging five times in a row). Apparently, there’s a software update.
Now it works again, I can watch MCM etc... and the other channels without any issues.
Good luck to you.
I did a hard reboot of the HD, but it didn't work. However, after rebooting the ADSL Freebox, it works. (Unplug and replug the ADSL Freebox, wait for the first signal after the 8888, then repeat this unplugging five times in a row). Apparently, there’s a software update.
Now it works again, I can watch MCM etc... and the other channels without any issues.
Good luck to you.
I enjoyed one day of television after two weeks of issues ........... (I'm new with them)
and now, it's been three days that I have nothing.
I will contact the chamber of commerce in my area and report Free, I encourage you to do the same in your disputes with large companies that treat you like big stupid sheep good for paying.
and now, it's been three days that I have nothing.
I will contact the chamber of commerce in my area and report Free, I encourage you to do the same in your disputes with large companies that treat you like big stupid sheep good for paying.
Hello everyone,
I am currently experiencing the same problem even though everything was working very well for the past two months. My uncle, who works at France Telecom as the personnel manager for his region, told me that it is a negligence of Free towards its customers. It's SHAMEFUL!!!
Like many others, my mosaic has not appeared for three weeks, 9 out of 10 channels have disappeared, and the few remaining channels freeze every 2 minutes, and sometimes even disappear for a long time.
We called Free's hotline, after 10, 15, 20 minutes of waiting (or more depending on the time), here is what they told us: "Your line is losing packets, it's due to a capacitor that is probably in one of your sockets." And when we told them, "There are none. But why was everything working very well before?" here is what they answered: "It may be that your line has deteriorated over time and needs to be cleaned by a professional."
All of this is just an organized masquerade!
Free is stealing from its subscribers and making them believe anything. The truth is that after two months of subscription and discovering the freebox TV bouquet (including free premium channels), Free modifies the path of your line by cutting it between 12 AM and 2 AM, and directs you to a defective server, a bit like if tomorrow RATP set up a whole new bus network for you for two months, and then after that period, you returned to completely rotten vehicles!
Now an investigation needs to be set up, and that is why I ask all those who are experiencing the same problems to send us their errors while describing the facts precisely.
Thank you
I am currently experiencing the same problem even though everything was working very well for the past two months. My uncle, who works at France Telecom as the personnel manager for his region, told me that it is a negligence of Free towards its customers. It's SHAMEFUL!!!
Like many others, my mosaic has not appeared for three weeks, 9 out of 10 channels have disappeared, and the few remaining channels freeze every 2 minutes, and sometimes even disappear for a long time.
We called Free's hotline, after 10, 15, 20 minutes of waiting (or more depending on the time), here is what they told us: "Your line is losing packets, it's due to a capacitor that is probably in one of your sockets." And when we told them, "There are none. But why was everything working very well before?" here is what they answered: "It may be that your line has deteriorated over time and needs to be cleaned by a professional."
All of this is just an organized masquerade!
Free is stealing from its subscribers and making them believe anything. The truth is that after two months of subscription and discovering the freebox TV bouquet (including free premium channels), Free modifies the path of your line by cutting it between 12 AM and 2 AM, and directs you to a defective server, a bit like if tomorrow RATP set up a whole new bus network for you for two months, and then after that period, you returned to completely rotten vehicles!
Now an investigation needs to be set up, and that is why I ask all those who are experiencing the same problems to send us their errors while describing the facts precisely.
Thank you
Hi Time UP,
I know your message is a bit old but...
I’m from Goussainville (95)
and today my Freebox displays "Warning, your line’s bandwidth does not allow you to fully enjoy TV service"
indeed, no more mosaic, channels freezing, others not displaying at all (black screen, with only the menu)... No channels are watchable... While everything was working well before (I was able to enjoy the TV service recently, set up around October 2006). But now, we’re in March 2007 and there’s nothing for TV!
Do you know what steps to take so I don’t have to chase after Free and their hotline that we all know well for its reputation...?
Thanks in advance...
H1
I know your message is a bit old but...
I’m from Goussainville (95)
and today my Freebox displays "Warning, your line’s bandwidth does not allow you to fully enjoy TV service"
indeed, no more mosaic, channels freezing, others not displaying at all (black screen, with only the menu)... No channels are watchable... While everything was working well before (I was able to enjoy the TV service recently, set up around October 2006). But now, we’re in March 2007 and there’s nothing for TV!
Do you know what steps to take so I don’t have to chase after Free and their hotline that we all know well for its reputation...?
Thanks in advance...
H1
Yes, everything was working correctly for me at the beginning (subscribed in December 2005). For the past week or two, my TV has been displaying the message (attention, the speed of your line does not allow you to fully enjoy the TV service of the Freebox: appeared overnight). Since then, it has been impossible to watch TV (too many freezes). Adjusting the ping doesn’t change anything. I’m even more frustrated because I took out a Canal+ subscription two months ago, and I can no longer enjoy it.
I'm also going to wait a bit and will pursue them in court!
I'm also going to wait a bit and will pursue them in court!
I can see from my end that you are from 77 and apparently we are going through the same thing. I would like you to keep me updated if that works for you. I’m from Chelles, switched to full unbundling in November.
Thank you for replying.