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Connection loss only while streaming

Ennkyl Posted messages 6 Status Member -  
brupala Posted messages 111137 Registration date   Status Member Last intervention   -
Hello everyone,

I'm reaching out because I've recently embarked on the adventure of streaming, and sadly, I'm experiencing some issues with my connection. Indeed, I have general connection drops (streaming, online gaming, ...).

In terms of setup, I have more than adequate equipment with a PC whose main components are an AMD 5900x, an Asus ROG B550-f gaming (with an Intel® 2.5Gb Ethernet port), and a 1070. As for my connection, I'm a fiber Orange customer. Speedtests confirm a download speed of 280 Mbps, an upload of 270, and a ping of 8ms. I'm connected to the box via powerline adapters. On paper, everything is in place to stream without any problems.

Unfortunately, as soon as I start a stream, I experience multiple connection drops during the session. More specifically, my bitrate (set at 4000 for a 720p stream) drops to 0 on the streaming software (OBS studio or Streamlabs OBS), and I lose connection to the servers in online games. My streams last between 2 to 4 hours, and I haven't had a single session without these issues. These problems only occur while streaming. Indeed, I can do long online gaming sessions without any problems, no drops while downloading, watching videos, streams, or television.

I really don't know where this problem might be coming from. Almost all my online searches have led me to solutions for people who have a bitrate that is too high for their connection.

Do you have any ideas, clues, or anything else that could help me find the root of the problem?

Thank you in advance for your help.

I'm available if any information is missing.

K.

5 answers

  1. Anonymous user
     
    Hi,

    For me, the issue comes from the powerline adapter, which has minor synchronization losses.

    Before looking further, do a test using Wi-Fi or a direct wired connection. If the issue no longer occurs, you've identified the culprit.
    1
  2. Ennkyl Posted messages 6 Status Member
     
    Hi Pyraah,

    Thanks for your reply. It's one of the things I was thinking about, but I was hoping it wasn't that (I changed my powerline adapter when I got connected to fiber). I'm going to try to find a good length cable and test it out. I'll get back to you with the results as soon as possible.

    Thanks again.
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    1. Anonymous user
       
      CPL is inherently unstable. It only takes the network to pass through the electrical panel or to be interfered with by other plugged-in devices. Minor desynchronizations can disrupt live streaming.

      That said, I am not blaming the CPL (not yet), I am just highlighting its very likely instability (for the reasons mentioned above).
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  3. Ennkyl Posted messages 6 Status Member
     
    Back after a stream with a wired connection. I had high hopes with more than 30 minutes without interruptions! But unfortunately, I had 3 disconnections (15, 10, and 10 seconds according to the Twitch Inspector tracking).

    Is there a problem with the BOX? The outdoor connection? Are there any sites to test the connection over a duration? The only tests I find are speed tests that last only a few seconds.

    Thanks in advance for your feedback.
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  4. Ennkyl Posted messages 6 Status Member
     
    Well, following some new tests, I don't think the problem comes from the supplier/the box. Indeed, I conducted quite a few tests using the Windows command "ping" and I consistently experience packet loss on my computer that I use for streaming, but none on my laptop.
    Do you think the issue could be coming from the motherboard? Since it's the motherboard that manages the connection through its integrated network card.

    Thank you in advance for your feedback.

    K.
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  6. brupala Posted messages 111137 Registration date   Status Member Last intervention   14 440
     
    Hi,
    to test over time, you have WinMtr

    --
    and... There you go!
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    1. Ennkyl Posted messages 6 Status Member
       
      Hi Brupala,

      Okay, thanks. 5 minutes of testing and already some packet loss on WinMtr...

      | WinMTR statistics |
      | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
      |-----------------------------------------------------------------------|--------|----------|---------|---------|----------|---------|
      | lan.home - 0 | 287 | 287 | 1 | 7 | 47 | 9 |
      | 80.10.235.233 - 0 | 287 | 287 | 3 | 10 | 53 | 13 |
      | ae115-0.ncncy202.rbci.orange.net - 1 | 283 | 282 | 6 | 12 | 36 | 17 |
      | ae42-0.nistr202.rbci.orange.net - 0 | 287 | 287 | 9 | 17 | 90 | 13 |
      | 81.253.184.190 - 0 | 287 | 287 | 17 | 28 | 233 | 20 |
      | 74.125.50.250 - 0 | 287 | 287 | 17 | 24 | 141 | 29 |
      | 108.170.244.161 - 1 | 283 | 282 | 17 | 23 | 53 | 22 |
      | 216.239.48.45 - 1 | 283 | 282 | 17 | 23 | 56 | 23 |
      | par10s41-in-f3.1e100.net - 0 | 287 | 287 | 17 | 23 | 40 | 22

      A tool to confirm if the issue is coming from the motherboard or not?

      Thanks
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      1. brupala Posted messages 111137 Registration date   Status Member Last intervention   14 440 > Ennkyl Posted messages 6 Status Member
         
        I don't see any losses or only 3 and not from you, negligible therefore, non-significant.
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      2. Ennkyl Posted messages 6 Status Member > brupala Posted messages 111137 Registration date   Status Member Last intervention  
         
        Okay, I thought the losses displayed on lines 3, 7, and 8 were on my end, I'll leave it running and get back to you.

        Thank you
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      3. brupala Posted messages 111137 Registration date   Status Member Last intervention   14 440 > Ennkyl Posted messages 6 Status Member
         
        Only the first step, so the first line takes place at your place, the first line is your box, in principle.
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