View original (French)

Connection lost: A network change has been detected

Couilledeloup -  
brupala Posted messages 111927 Registration date   Status Membre Last intervention   -

Hello,

For the past few days, I have been experiencing an Internet connection issue with 2 cases:

1 - When I am connected, at some point (sometimes several hours later), I lose my connection and this message appears on my screen: a network change has been detected.

2 - Upon starting the PC, the connection does not always establish, and I have to restart my Livebox5 to regain my connection (and I may end up in case 1 afterwards)...

Actions already taken:

Call to 3900 for Orange network connection test = OK

Recommendation from 3900 (Orange Assistance): change the Livebox = OK but the problem is the same with the new Livebox5.

Seen by Orange: IP address issue (without further explanation) = the problem is beyond the box

My connection tests via the "My Livebox" app confirm that the network connection is OK

Actions taken by myself:

1 - I checked via Windows Powershell (admin) for any corrupted files on the windows using these commands.
sfc /scannow (and press Enter)
Dism /Online /Cleanup-Image /ScanHealth (and press Enter)
Dism /Online /Cleanup-Image /CheckHealth (and press Enter)

The result was: "The Windows Resource Protection found no integrity violations."

2 - Resetting the box + my network cards

3 - Deleting browsing data

4 - Flushing the DNS cache:
CMD + enter: ipconfig /flushdns + enter

2 - Antivirus and malware tests with:

- ZHPCleaner
- Windows Defender antivirus
- Malwarebytes
- Farbar's FRST for 64-bit Windows (with analysis from CCM contributors)

Results: no viral contamination

3 - my current LAN:

- Connecting my PC to the Livebox via Ethernet (new cable): only 1 PC connected to the network

- No repeaters or plugs on the LAN

- On Wi-Fi: 2 mobiles + 1 vacuum robot + 1 multimedia gateway connected to the TV (no Orange TV decoder)

System: Windows 10 64 bits

Default browser: Chrome

--------------------------------------------------------------------------------

Does anyone have any idea how to solve this intermittent problem?

Thank you in advance for your help...


34 réponses

  • 1
  • 2
Réponse 1 / 34
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

Hello,

it's not easy, you should test another network card, start with a different cable.

You can try a usb3/gigabit adapter, worst case, it won't be wasted, it can always come in handy

And there you go, voilà ....

But goodness, how annoying the line spacing is!!
0
brucine Posted messages 24370 Registration date   Status Membre Last intervention   4 094
 

Hello,

And provided that the Box is still turned on, what happens if we disable the Wifi adapter in Settings-Network-Adapter options if that's not the case?

0
Couilledeloup > brucine Posted messages 24370 Registration date   Status Membre Last intervention  
 

I am testing this solution: I am waiting to see if the connection is stable.

The Ethernet connection seems to hold (but for how long...)

Thank you

0
Couilledeloup
 

I just tested with a usb3/gigabit adapter and the problem remains the same...

So, resetting the issue.

I'm temporarily sticking with the adapter, but the ethernet port is fine...

Anyone has an idea?

Thanks in advance.

0
Réponse 2 / 34
Couilledeloup
 

Hello Brupala,

That's indeed a good idea I hadn't thought of yet. I will purchase this adapter to validate the network card...

Thank you for this suggestion :)

I am still open to any other hypotheses in the meantime...

Have a great day

(I'm leaving it open because I will confirm or not after receiving and testing with the adapter)
0
Réponse 3 / 34
Couilledeloup
 

I just tested with a usb3/gigabit adapter and the problem remains the same...

So let's reset the issue

I'm temporarily sticking with the adapter, but the ethernet port is fine...

Problem not resolved...

Who has an idea?

Thank you in advance
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

So it's clear that it's not a material problem, don't you have a VPN lurking around somewhere?

0
Réponse 4 / 34
Couilledeloup
 

No, I don't have any VPN on my network! I've even disabled the VPN options currently.
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

The error message seems to come from Windows and reminds me of something, but it's far back, well before Windows 10, in fact, I'm even wondering if it wasn't on Cisco, in Amerloc of course.

If you could paste us a copy (text preferred) of the output of ipconfig/all see output file at this link when it's working and when it's down.

0
Réponse 5 / 34
Couilledeloup
 

Here is the report: currently, it works (after restarting the box)

Microsoft Windows [version 10.0.19045.3031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . : DESKTOP-0EJ3NA7
   Primary DNS Suffix . . . . . . :
   Node Type. . . . . . . . . .  : Hybrid
   IP Routing Enabled . . . . . . . : No
   WINS Proxy Enabled . . . . . . . : No
   DNS Suffix Search List.: home

Ethernet Adapter:

   Media State. . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix. . . :
   Description. . . . . . . . . . . . . . : Realtek PCIe GbE Family Controller
   Physical Address . . . . . . . . . . . : 3C-7C-3F-C2-E8-2D
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes

Ethernet Adapter 2:

   Connection-specific DNS Suffix. . . : home
   Description. . . . . . . . . . . . . . : ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter
   Physical Address . . . . . . . . . . . : 20-7B-D2-49-5F-AB
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes
   Link-local IPv6 Address . . . . . . . .: fe80::9ea6:739:73c9:a598%16(preferred)
   IPv4 Address. . . . . . . . . . . . . .: 192.168.1.10(preferred)
   Subnet Mask. . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . . . . . : Sunday, May 28, 2023 1:50:03 PM
   Lease Expires. . . . . . . . . . . . . : Monday, May 29, 2023 1:50:02 PM
   Default Gateway. . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 270564306
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-FF-F5-90-3C-7C-3F-C2-E8-2D
   DNS Servers. . .  . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . . . . : Enabled

Wireless LAN Adapter:

   Media State. . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix. . . :
   Description. . . . . . . . . . . . . . : Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
   Physical Address . . . . . . . . . . . : 20-0D-B0-4B-3B-E3
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes

Wireless LAN Adapter Local Area Connection* 9:

   Media State. . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix. . . :
   Description. . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address . . . . . . . . . . . : 20-0D-B0-4B-3B-E3
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes

Wireless LAN Adapter Local Area Connection* 10:

   Media State. . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix. . . :
   Description. . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address . . . . . . . . . . . : A2-0D-B0-4B-3B-E3
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes

C:\Windows\system32>
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

ok, great, thanks

if you could do the same thing when it crashes.

You don't have an ipv6 connection, is it intentional or is your ISP lagging behind?

0
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1 > brupala Posted messages 111927 Registration date   Status Membre Last intervention  
 

Regarding IP/V6, this is not intentional and I have never checked this parameter.

0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417 > Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention  
 

I can see: IPv6 is enabled on the PC, but not on the router apparently.

0
Réponse 6 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

yes sorry typo... I'm restarting the PC to create the bug and I’ll be back
0
Réponse 7 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Here is the conf with the malfunction:

Connection KO after PC restart
Malfunction


Microsoft Windows [version 10.0.19045.3031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . : DESKTOP-0EJ3NA7
   Primary DNS Suffix . . . . . . :
   Node Type. . . . . . . . . .  : Hybrid
   IP Routing Enabled . . . . . . . : No
   WINS Proxy Enabled . . . . . . . : No
   DNS Suffix Search List.: home

Ethernet Adapter Ethernet:

   Media State. . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix. . . :
   Description. . . . . . . . . . . . . . : Realtek PCIe GbE Family Controller
   Physical Address . . . . . . . . . . . : 3C-7C-3F-C2-E8-2D
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes

Ethernet Adapter Ethernet 2:

   Connection-specific DNS Suffix. . . : home
   Description. . . . . . . . . . . . . . : ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter
   Physical Address . . . . . . . . . . . : 20-7B-D2-49-5F-AB
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes
   Link-local IPv6 Address. . . . .: fe80::9ea6:739:73c9:a598%10(preferred)
   IPv4 Address. . . . . . . . . . . . . .: 192.168.1.10(preferred)
   Subnet Mask. . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . . . . . : Sunday, May 28, 2023 3:21:11 PM
   Lease Expires. . . . . . . . . . . . . : Monday, May 29, 2023 3:21:11 PM
   Default Gateway. . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 270564306
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-FF-F5-90-3C-7C-3F-C2-E8-2D
   DNS Servers. . .  . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . . . . : Enabled

Wireless Network Adapter Network Connection* 9:

   Media State. . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix. . . :
   Description. . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address . . . . . . . . . . . : 20-0D-B0-4B-3B-E3
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes

Wireless Network Adapter Wi-Fi:

   Connection-specific DNS Suffix. . . : home
   Description. . . . . . . . . . . . . . : Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
   Physical Address . . . . . . . . . . . : 20-0D-B0-4B-3B-E3
   DHCP Enabled. . . . . . . . . . . . . . : Yes
   Autoconfiguration Enabled. . . : Yes
   Link-local IPv6 Address. . . . .: fe80::ed0c:df07:27e3:42a1%11(preferred)
   IPv4 Address. . . . . . . . . . . . . .: 192.168.1.15(preferred)
   Subnet Mask. . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . . . . . : Sunday, May 28, 2023 3:21:18 PM
   Lease Expires. . . . . . . . . . . . . : Monday, May 29, 2023 3:21:58 PM
   Default Gateway. . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 186650032
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-FF-F5-90-3C-7C-3F-C2-E8-2D
   DNS Servers. . .  . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . . . . : Enabled

C:\Windows\system32>
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

The first difference I see is that you have Ethernet and Wi-Fi at the same time, have you tried disabling the Wi-Fi you said?

In any case, it shouldn't produce what you have, as Ethernet is normally prioritized over Wi-Fi in terms of routing.

Does Wi-Fi work well on its own?

0
Réponse 8 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

I didn't only test on WiFi because a Contributor other than you suggested I disable the WiFi connection (Brucine in message No. 2). Since then, I've set it back to "normal" by reactivating the WiFi). The result was the same after restarting the PC...

How do I prioritize WiFi over Ethernet? (By simply unplugging the Ethernet cable?)

Restarting on WiFi right after?

Thank you really for your help :)
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

So,

normally Ethernet is priority,

you can see that in a route print -4

the default route on Ethernet should have a lower metric than the one on Wi-Fi, the lower the metric, the more preferred the route is.

to change the metric, I know it can be done via a netsh interface ip ......

or in adapter options, TCP/IP properties, advanced options, and default metric.

0
Réponse 9 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Here is the current result, but I'm not really sure how to make sense of it. The lowest metric seems to be 25...

Microsoft Windows [version 10.0.19045.3031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print
===========================================================================
Interface List
 15...3c 7c 3f c2 e8 2d ......Realtek PCIe GbE Family Controller
 10...20 7b d2 49 5f ab ......ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter
 11...20 0d b0 4b 3b e3 ......Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
  8...20 0d b0 4b 3b e3 ......Microsoft Wi-Fi Direct Virtual Adapter
  7...a2 0d b0 4b 3b e3 ......Microsoft Wi-Fi Direct Virtual Adapter #2
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination    Netmask    Gateway Address   Interface Address Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.10     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link      192.168.1.10    281
     192.168.1.10  255.255.255.255         On-link      192.168.1.10    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.10    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.1.10    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.1.10    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
 10    281 fe80::/64                On-link
 10    281 fe80::9ea6:739:73c9:a598/128
                                    On-link
  1    331 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

C:\Windows\system32>
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
  
 Network Destination Network Mask Gateway Address Interface Address Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.10 25

You have a metric of 25 on your Ethernet interface (1.10) when Wi-Fi is enabled, you should normally have more on it.

The lower metric is prioritized (for the same route, same destination, and same mask).

PS,

I had never noticed, I have an eye for translation (not an ear) but the IPv4 routes are formatted in French, while the IPv6 routes are not, but that has nothing to do with it, it was just a side note, I always use the -4 option for just IPv4 and -6 for IPv6.

0
Réponse 10 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

In the above measure, WiFi was enabled...

Here is the same measure below after disabling WiFi

Microsoft Windows [version 10.0.19045.3031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print
===========================================================================
List of Interfaces
 15...3c 7c 3f c2 e8 2d ......Realtek PCIe GbE Family Controller
 10...20 7b d2 49 5f ab ......ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter
 11...20 0d b0 4b 3b e3 ......Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
  8...20 0d b0 4b 3b e3 ......Microsoft Wi-Fi Direct Virtual Adapter
  7...a2 0d b0 4b 3b e3 ......Microsoft Wi-Fi Direct Virtual Adapter #2
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Routing Table
===========================================================================
Active Routes:
Network Destination    Netmask  Gateway Address   Interface Address Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.10     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link      192.168.1.10    281
     192.168.1.10  255.255.255.255         On-link      192.168.1.10    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.10    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.1.10    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.1.10    281
===========================================================================
Persistent Routes:
  None

IPv6 Routing Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
 10    281 fe80::/64                On-link
 10    281 fe80::9ea6:739:73c9:a598/128
                                    On-link
  1    331 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

C:\Windows\system32>

Should something be changed and what and where? I’m not very familiar with route print, to be honest :)

In adapter options, TCP/IP properties, advanced options, and default metric: I saw that the metric choice was automatic (currently)
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

On the other hand,

wifi may have been activated but not connected, that's for sure, when you have both active at the same time, you should have additional lines, that's normal.

0
Réponse 11 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Here is the route print without Ethernet connection (only in WiFi)

This time the value is 35 which prioritizes the Ethernet connection (25) according to what I've understood...

Microsoft Windows [version 10.0.19045.3031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print
===========================================================================
List of Interfaces
 15...3c 7c 3f c2 e8 2d ......Realtek PCIe GbE Family Controller
  8...20 0d b0 4b 3b e3 ......Microsoft Wi-Fi Direct Virtual Adapter
  7...a2 0d b0 4b 3b e3 ......Microsoft Wi-Fi Direct Virtual Adapter #2
 11...20 0d b0 4b 3b e3 ......Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Routing Table
===========================================================================
Active Routes:
Network Destination    Subnet Mask  Gateway Address  Interface Address Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.15     35
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link      192.168.1.15    291
     192.168.1.15  255.255.255.255         On-link      192.168.1.15    291
    192.168.1.255  255.255.255.255         On-link      192.168.1.15    291
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.1.15    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.1.15    291
===========================================================================
Persistent Routes:
  None

IPv6 Routing Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
 11    291 fe80::/64                On-link
 11    291 fe80::ed0c:df07:27e3:42a1/128
                                    On-link
  1    331 ff00::/8                 On-link
 11    291 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

C:\Windows\system32>
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

Exactly 25 on ethernet and 35 on wifi, these are the default configured values, everything is in its place, your ethernet is indeed prioritized over wifi for outgoing packets.

Incoming packets are not directed to the same IP address (1.15 instead of 1.10) so we're not dealing with the same issue.

For ARP, it's the same, the MAC (physical) addresses are different so there's no problem, it should be able to work even with both connected.

However, I remember that despite this, I noticed recently that my Windows 11 preferred wifi over ethernet in tests I ran, but it was connected to two different IP networks, yours is the same, here I don't know what the criteria is in this case, there might be other factors, or it's load balancing: one connection on each, taking turns, I was testing something else, I didn't delve into that.

The rule in TCP/IP is that you should not have two simultaneous connections on the same IP network, so the wifi should be turned off when you are on ethernet on the same box, then on two different boxes, it’s more complex, but it could be load balancing and it depends on the network as a whole.

0
Réponse 12 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Thank you for your feedback, and in this case, the TCP/IP management rules are being respected, and it is indeed my Ethernet that is consistently trying to connect.

If that's not the issue, what new avenues could create this malfunction?

I am not on Windows 11 but rather on 10.
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

Yes, I was talking about Windows 11 for the tests I was doing on my side, it was to say that I sometimes see other things.

But for your issue, still try with the Wi-Fi turned off.

You tried other Ethernet cables, right?

0
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1 > brupala Posted messages 111927 Registration date   Status Membre Last intervention  
 

I tried 3 Ethernet cables and the one currently in place is new.

I disabled the WiFi and I'm restarting my PC.

Thank you

0
Réponse 13 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

I just restarted the PC after disabling the WiFi, and the Ethernet connection did not start up when the PC rebooted. I had to restart the router, and the Ethernet connection is now working.

This suggests that the issue is not related to the WiFi, I presume...

(I reconnected my Ethernet cable to the PC port, removing the adapter that was in place until now)
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

OK,

otherwise, do you have the same problems on Wi-Fi only?

0
Réponse 14 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Yes, I attempted to restart the PC using only WiFi and I also had to reboot the router.
0
Réponse 15 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Quick info:

I just connected a laptop (adding a PC) via WiFi and it worked on the first try...

However, I notice that in the taskbar, it calls my livebox AE00 2 instead of AE00...

(I don't know why but it's working, and in the connection properties, it is indeed Livebox AE00).
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

OK,

just in case, you might have already done it,

try a 

netsh interface ip reset 

0
Réponse 16 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

I just did it and I can't remember if I had already done it.

Microsoft Windows [version 10.0.19045.3031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh interface ip reset
Successfully reset Interface Group.
Successfully reset Compartment.
Successfully reset Control Protocol.
Successfully reset Echo Request.
Successfully reset General.
Successfully reset Interface.
Successfully reset Anycast Address.
Successfully reset Multicast Address.
Successfully reset Unicast Address.
Successfully reset Neighbor.
Successfully reset Path.
Successfully reset Potential.
Successfully reset Policy Prefix.
Successfully reset Neighbor Proxy.
Successfully reset Routing.
Successfully reset Site Prefix.
Successfully reset Sub-interface.
Successfully reset Wake Pattern.
Successfully reset Neighbor Solicitation.
Successfully reset .
Successfully reset .
Successfully reset .
Successfully reset .
Failed to reset .
Access denied.

Successfully reset .
Successfully reset .
Successfully reset .
Successfully reset .
Successfully reset .
Successfully reset .
Successfully reset .
Successfully reset .
Restart the computer to complete this action.


C:\Windows\system32>

Here is the result and I will restart my PC to check :)
0
Réponse 17 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

I had to restart the Livebox to come back unfortunately...

On the other hand, the laptop I added connects without any problem both via Ethernet and WiFI...
0
Réponse 18 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

I spoke too soon: the second computer behaves the same way as the desktop PC during new connection attempts...

Why has the livebox changed its name in WiFi mode on the laptop (AE00 2 instead of AE00)? Is it a clue? When connected via Ethernet, it is indeed called AE00...
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

A clue, I don't know, it's the Windows cuisine, a bit distant from the basic logics, what is certain is that it detects the box as a new connection with the same MAC address, why, I'm not intimate enough with Windows to say.

0
Réponse 19 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

Yes, but right now I am connected to both PCs: the only thing is that I have to restart the box every time to validate the gateways between the box and the PCs.

Do you have any other recommendations or could anyone here have some?

(I know I’ve been making you think a lot since noon... thank you)
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

Thinking isn't a problem when it's about concrete things, but here we are dealing with vague concrete, your second PC doesn't help the situation and shifts the problem to the box, while apparently we don't have anything to discriminate it.

We agree that the laptop works well on other connections or even via hotspot if you have a mobile with data.

0
Réponse 20 / 34
Couilledeloup Posted messages 77 Registration date   Status Membre Last intervention   1
 

I just connected my laptop to my mobile via a mobile hotspot and it worked perfectly on the first try...

Pretty fast connection even!

Additional info: The laptop connected to the WiFi normally when it was turned on....

I changed the router because I wanted to be sure that it wasn't the cause.
0
brupala Posted messages 111927 Registration date   Status Membre Last intervention   14 417
 

At this stage of the investigation, it is nonetheless.

0
  • 1
  • 2