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Mail/iPhone issue: black screen

Lillykat Posted messages 9 Status Member -  
 Bartiméus -
Hello everyone!

For the past few days, my emails haven't been working properly on my iPhone. I was receiving them fine, but the display was problematic: the bottom bar with the previous/next/delete/reply buttons was missing.
So I couldn't navigate between emails and had to log in on my computer.

And since this morning, everything has disappeared!
I still receive notifications, but when I open my emails, only a black screen appears.

Has anyone encountered this issue?

Thank you in advance!

Configuration: Mac OS X / Safari 528.16

5 answers

  1. Nina
     
    Hello,

    I have exactly the same problem, every time I try to check my emails on the iPhone: black screen! But I still receive push alerts informing me of new emails... I don't understand, I deleted and recreated my email account and it didn't change anything

    HELP!

    Thank you.
    2
  2. Caroline75
     
    Hello,

    I have the same problem as you since last night... Have you found a solution? Is your screen working again?
    Thank you for getting back to me.
    1
  3. Bartiméus
     
    Hello,
    To solve your problem, simply reset your iPhone. To do this and for other issues of this kind, press the power button and the home button (below the iPhone screen) simultaneously.
    1
  4. Cathy
     
    I have the same problem: I receive notifications, but when I access them, the screen is black.
    So if you find a solution to your problem, let me know; I will do the same!

    Thank you!
    0
  6. martinson85
     
    same problem I created a new account and still have a black screen as soon as I try to read an email
    heeeeelp
    0