Windows 7 / Livebox Issues

Question

Hello,
I just bought an Asus X7010 laptop running Windows 7 (built-in WIFI) and when I tried to set up my Livebox (Wifi) by entering my WEP key, I received a connection issue message.
I would like to point out that when I started the computer, the wifi instantly detected my Livebox and I pressed the flashing button on the modem.
Thank you for your help!!!

Configuration: Windows 7 Internet Explorer 8.0

Sebbreizh · Accepted Answer

Hi Ludod,

when you entered your WEP key, did you make sure to press the button under the Livebox to unlock it first? If you don't do this, your PC will never be able to connect to the Livebox, even with the correct WEP key.

tukang minggu · Answer

Hello,

I won't be of much help as I don't have Seven

but Orange sent us this because there is a compatibility issue between the Livebox and Seven

https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser/brancher-ou-debrancher-votre-livebox-modem/modem-sagem-fast-1201-installer-et-connecter-sous-windows-7-et-xp_80410-81375?dub=1

I hope this will be useful to you
good luck

best regards

Acide-Burn · Answer

Good evening,
I have a Livebox myself and Seven on multiple PCs and I haven't had any problems with my machines on Wi-Fi so far, but I haven't done any installation from Orange and the best thing is to just enter that WEP key and enjoy the web without their internet manager =)
.:Acide-Burn:.

lulu171004 · Answer

Hello,
I also bought a laptop with Windows 7 and I wanted to set up my Livebox wirelessly.
It works very well with the cable, but I get an error message when I try to enter my key wirelessly!!
My Livebox works perfectly in Wi-Fi with my other laptop running Vista!
Is this normal? Do I just need to wait for Orange to be compatible with Windows 7?
Thank you for answering this novice that I am in terms of computer configuration.

Acide-Burn · Answer

I'm on Seven and on WiFi without the Orange software and I have no problems! =) -- .:Acide-Burn:.

ludod · Answer

Hello

I have a bit of the same problem; I just bought a Toshiba L450D-119 laptop, and when I turned it on for the first time, it detected all the wireless networks, including my Livebox. But when I entered the WEP key, it never accepted it.

Furthermore, now that the laptop is set up, I can't even find where in the network settings I can re-enter the WEP key. When I click on my Livebox, it tries to connect directly.

If anyone has a solution

Best regards
ludod

GLOUGLOU · Answer

I have Windows 7 64-bit myself. But I installed my Livebox with the Orange CD for VISTA. So far, everything is going well.

chonchon · Answer

good evening,
I also bought a new PC with Windows Seven and I just got a Livebox as well.. (it's the first time.)
I can't even get to the connection identifiers because during synchronization a cross appears on the test part and I can't go further???
we pay a subscription that is not compatible with the new Windows Seven!! it's not normal....
best regards

Mel_Gibson · Answer

If you have a Livebox, it might be coming from Orange:
Try installing this: https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser/connecter-et-associer-votre-materiel?dub=1

Otherwise, check that your network card and/or motherboard drivers are up to date... the BIOS too (it fixes quite a few issues like this :)).

chaos_666 · Answer

I have a big problem too, I bought a PC this afternoon, it's running Windows 7 64-bit and I have a Thomson Wi-Fi dongle, impossible to connect!
apparently they haven't released the 64-bit version but only for 32-bit! it's really frustrating! I don't know what to do except buy a 64-bit compatible dongle...

When I plug in my Wi-Fi dongle, the PC immediately tells me "the device driver could not be installed" so it's not even recognized.. what should I do???

I used to be on XP with my UR054G Inventel dongle and everything worked fine... what a mess this Windows 7 is! aside from buying a new dongle, is there any solution???

CRHUM1 · Answer

Hello everyone, we don't always think about it, but for those who have Sagem and are on (Windows 7 64BIT in my case), you need to remember to turn on the Wi-Fi on the Livebox. The little button underneath the Livebox The red Wi-Fi light should be blinking and you need to activate the Wi-Fi from your Livebox account Activating it from the internet is not enough; you also have to press the button on the Livebox So otherwise, if after all this it still doesn't work, call 3900 and they can directly change your Livebox Ciao

solene1476 · Answer

I just called Orange and according to them, only 1% of people have a 64bit, so no version of the Livebox will be compatible. I don't know what to do anymore; I have the message OS not supported. I have a Sagem Livebox and I want to connect it via Wi-Fi. Has anyone succeeded?

solene1476 · Answer

Well, the problem is solved, my father got someone competent at Orange (yes, it exists 1 in 1000 but still)
and had to go on a computer already connected, go to the address 192.168.1.1
enter the passwords
remove the WEP key
then save, delete, restart, and save again, and miracle it works
the guy told my father "it's going to take 5 minutes," my dad was stunned, the technician said "pfff they never understand anything here"
anyway, thanks for the help, it's really cool
I'm really going to ask everything again to my father and will come back to post the details to help others!!!!

Acide-Burn · Answer

According to them, only 1% of people have a 64-bit

False, false, totally false, I almost want to say liar ^^'

Now that the technician has made you disable the WEP key (which is already easy to crack), everyone can access your connection (within the range of the livebox) and can surf the web for free using your FT subscription and even download illegally, and with the Hadopi law coming, you could even get sanctioned for something you didn't do.

Really smart, those FT technicians...
--
.:Acide-Burn:.

mathias2009 · Answer

Hello, I have a problem. I have a Sevent on a laptop, it detects my Livebox. I enter the WEP key, I wait a bit, and it says the connection attempt failed.
It does this to me every time. What should I do???

;) · Answer

Appuie sur le bouton de synchronisation sous ta Livebox et réessaie.

Marc · Answer

Hello,  go to:  https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser

walidiao · Answer

You installed a fake driver!! Can you fix it?

Acide-Burn · Answer

you have installed a fake driver!! can you fix it

If the key detects the router correctly, it normally doesn't come from the driver, but you never know...

It could be due to MAC filtering; to disable it, you need a machine connected via Ethernet, then access the Box panel (192.168.1.1 - admin;admin) and depending on the version of the box, go to the WiFi section, but the MAC filtering bug is only with the LiveboxX 2.0.

jean-Fox · Answer

Replace the Orange Thomson key with a D-Link DWA-131 key (23 euros at FNAC). It is certified for Windows 7 32 and 64. It works very well. I've tested it, that's true.

mathias2009 · Answer

Me too, I had the same problem. You need to enter the key without spaces and it should work normally.

venusya · Answer

I'm so happy, after rummaging here and there, I finally have my answer!!! You just need to connect via the red cord (ethernet) and configure your live box http://192.168.1.1 (enter admin for the username and password), then go to the "wireless network" tab, check that the network is enabled. Then click on new MAC address (at the bottom) and enter the numbers from your network card (you can find them by typing ipconfig/all in command prompt. The network card is the wireless one) apply and, as if by magic, the wireless connection works. YAY!!!!

Filou · Answer

Hello, there is no more WEP key... switch to a WPA key  Come on 1

Jazz 78810 · Answer

Hello, I have a Windows 7 64-bit laptop and I connect alternately to the Neuf Box at home and the Livebox (Pro) at my workplace: it works perfectly, but be careful: you only need the first 13 digits of the WEP key, and not one more. Good luck.

pipabrin · Answer

After encountering the same issue: unable to connect to a Wi-Fi network with a livebox on Windows 7 64-bit system, despite entering the WEP key.

I drew inspiration from the responses in this thread, that is to say:
1 I connected via Ethernet with the red cable provided
2 Enter the livebox administration at 192.168.1.1
3 In the Wi-Fi section, disable MAC control at the bottom of the menu.
4 And everything works fine afterwards on Wi-Fi.

max · Answer

go to this link https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser  and watch the video. I followed it and Windows 7 64 bits works well

stéfanie · Answer

Since ORANGE changed my BOX (previously Inventel and now the latest MINI box), I have had no issues; it works perfectly... I can connect with my PC equipped with SEVEN 64 bits as well as my Blackberry...

bruno · Answer

Salut à tous
J'ai connecté sur internet, tout marche nickel
Mais maintenant, sans savoir pourquoi, il ne veut plus aller sur internet
J'ai Windows 7
J'arrive à aller sur MSN
Mais une fois que j'ouvre une page internet, ça me dit qu'il est impossible d'ouvrir cette page
D'où le problème pourrait venir
Merci de me répondre vite car j'en ai besoin pour mon boulot
Merci d'avance

RoRo_31² · Answer

I don't have an answer, but I have exactly the same problem... I'm going to see a friend today who is a "specialist" and who, in principle, solves EVERYTHING. I'll keep you posted.

manow · Answer

Hello I have the same connection issue with my Dell Studio 15. I've tried various methods but it doesn't work on my Livebox, even though I managed to connect to another modem.

pipabrin · Answer

Solution: connect directly to the box using an Ethernet cable and disable MAC filtering. That's what I did and it worked well. But it could be something else.

lopoji · Answer

I don't know how to do it, sorry.

Acide-Burn · Answer

It's simple, it's even detailed in the Orange videos, you need to take the red cable and connect it to a PC, then go to the Box panel (http://192.168.1.1) but the best thing for you is to contact Orange directly (3900).

life_999 · Answer

Hello everyone.  I have a 7 pro 64bit. I want to connect to my Sagem Livebox from Orange via Wi-Fi, but the connection is limited or non-existent. So I went to 192.168.1.1, and it says connected.  I tried to connect it via cable (to see if it would recognize it) and then switch back to Wi-Fi. With Ethernet, there is no problem; it works perfectly. But not with Wi-Fi. What do you think could be the cause?  Best regards

Audrey59 · Answer

Hello everyone,  I carefully read all your messages trying to solve my own problem, but I admit I didn't understand everything. So here it is, I bought a Packard Bell computer that runs on Windows 7, and I checked when buying it that it indeed had built-in wifi, but when I got home, I couldn't connect. It detects my Bbox and asks me for the key, but once I enter it, it tells me there's an error with the key and asks me to re-enter it!! I tried connecting with another computer from a different brand and it worked perfectly, so my wifi connection is good and the issue is with my computer!! Do you have any ideas to help me please? Thanks in advance!

ouiouiounonon · Answer

Hello, with your Livebox, there is a manual that explains all of this clearly, especially the synchronization during the process, not before or after, but during.

Windows 7 / Livebox Issues

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