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Windows 7 / Livebox Issues

melfouf Posted messages 12 Status Member -  
Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   -
Hello,
I just bought an Asus X7010 laptop running Windows 7 (built-in WIFI) and when I tried to set up my Livebox (Wifi) by entering my WEP key, I received a connection issue message.
I would like to point out that when I started the computer, the wifi instantly detected my Livebox and I pressed the flashing button on the modem.
Thank you for your help!!!
Configuration: Windows 7 Internet Explorer 8.0

36 answers

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  1. Sebbreizh
     
    Hi Ludod,

    when you entered your WEP key, did you make sure to press the button under the Livebox to unlock it first? If you don't do this, your PC will never be able to connect to the Livebox, even with the correct WEP key.
    39
    1. akiratom
       
      You must press and hold the "REG" button on the SAGEM livebox for 5 seconds to start the pairing process.
      0
    2. yvanpasterrible Posted messages 11 Status Member
       
      I had a similar problem and it was thanks to AKIRATOM that I finally found the solution. Indeed, my new SAGEM livebox no longer has the 2 buttons 1 and 2 from my previous one, and no one had told me that it was the REG button that initiated the pairing.
      Thanks to AKIRATOM and thanks to this CCM forum.
      0
    3. bob
       
      pfou! thanks akiratom, you're awesome!! same problem, I spent the afternoon until I found this answer....THANK YOU!!
      0
    4. Cathoune56
       
      Thank you Sebbreizh and Akiratom... you couldn't have said it earlier... I've been struggling for 3 days... luckily I found you.... THANK YOU THANK YOU THANK YOU ... IT WORKS... You guys are amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
      0
    5. Stenzo
       
      What is the REG button?
      0
  2. venusya
     
    I'm so happy, after rummaging here and there, I finally have my answer!!! You just need to connect via the red cord (ethernet) and configure your live box http://192.168.1.1 (enter admin for the username and password), then go to the "wireless network" tab, check that the network is enabled. Then click on new MAC address (at the bottom) and enter the numbers from your network card (you can find them by typing ipconfig/all in command prompt. The network card is the wireless one) apply and, as if by magic, the wireless connection works. YAY!!!!
    19
    1. titi74
       
      thank you Venusia....
      I have internet and my emails... even if the connection display from the livebox is not very "holy"... thank you Orange...
      but it works and without removing the WEP protection as some suggest.
      0
    2. cat14786
       
      It works perfectly (Neufbox). However, I only had zeros when typing ipconfig /all. On the other hand, when I typed cmd in the start menu and then netstat -r in the window that opened, the second line (wireless) contains the numbers of the network card.
      0
    3. chduguyon
       
      Hello,
      After buying a computer with Windows 7 for my daughter, I found myself stuck with the wireless connection. Thanks to your information, I was able to configure the Livebox as indicated.
      Thank you
      Christian
      0
    4. pitchoun64
       
      Hello,
      Thank you very much for this information which also helped me solve the problem.
      Just a small clarification for those who are not familiar like me: to open the command prompt, type cmd in the start menu (thank you cat14786). For my part, it worked with ipconfig/all.
      0
    5. lionael27
       
      Hello Venusya,
      yes, but how do I set up the wireless connection? Can you do it? If so, can you explain it to me?

      https://forums.commentcamarche.net/forum/affich-19136994-connexion-pc-portable-windows7-avec-livebox
      0
  3. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
     
    Good evening,
    I have a Livebox myself and Seven on multiple PCs and I haven't had any problems with my machines on Wi-Fi so far, but I haven't done any installation from Orange and the best thing is to just enter that WEP key and enjoy the web without their internet manager =)
    .:Acide-Burn:.
    14
    1. sab55
       
      I myself bought an Acer Aspire 5532 with Windows 7, checking that the version is 64-bit. Unfortunately for me, Orange has not yet prepared their compatibility; only the 32-bit version seems to be installable for now. So we have to wait, but how long?
      0
      1. jl > sab55
         
        It's true... this is becoming really annoying!!! No connection because the Livebox isn't working. When will there be compatible software for Windows 7 64-bit???
        Does anyone have a clue?
        Good evening to everyone despite everything.
        JL
        0
      2. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70 > jl
         
        A 64-bit version can be released at any time, but I don't think it will come out for a little while =s
        --
        .:Acide-Burn:.
        0
    2. toulousain
       
      According to this forum and others, more than 2 years after the problems began with Win 7 / 64 bits, Orange still hasn't been able to provide us with their compatible software. I have just ordered a new PC; I understood from my reading that the software is not necessary (at least as long as you don't have to install the box), but it is still symptomatic of their seriousness. In the same vein, I waited over 2 years for my LiveBox (Sagem) to be set to the correct time...
      0
  4. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
     
    According to them, only 1% of people have a 64-bit

    False, false, totally false, I almost want to say liar ^^'

    Now that the technician has made you disable the WEP key (which is already easy to crack), everyone can access your connection (within the range of the livebox) and can surf the web for free using your FT subscription and even download illegally, and with the Hadopi law coming, you could even get sanctioned for something you didn't do.

    Really smart, those FT technicians...
    --
    .:Acide-Burn:.
    9
    1. yomannamoy
       
      exact Acid burn, I agree with you, definitely don't do that.
      0
    2. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
       
      It even seems to me that it is illegal for a technician to leave a box without WiFi security.
      0
    3. narcisse97 Posted messages 74 Status Member 7
       
      If you filter the MAC addresses of Wi-Fi devices, not everyone can connect unless they simulate a MAC address recognized by the router and use it. (It's doable but not within everyone's reach).
      0
  6. ludod
     
    Hello

    I have a bit of the same problem; I just bought a Toshiba L450D-119 laptop, and when I turned it on for the first time, it detected all the wireless networks, including my Livebox. But when I entered the WEP key, it never accepted it.

    Furthermore, now that the laptop is set up, I can't even find where in the network settings I can re-enter the WEP key. When I click on my Livebox, it tries to connect directly.

    If anyone has a solution

    Best regards
    ludod
    4
    1. yomannamoy
       
      As Sebbreizh said, you need to synchronize the Livebox
      Otherwise, if you can't do it, it might be that your Livebox is not properly configured for Wi-Fi
      In your browser's address bar, type 192.168.1.1, then go to the configuration
      Before that, it will ask you for the password
      User admin, and if you haven't changed it, the password is also admin
      Configuration >> advanced >> wireless >>
      Wireless
      Maximum association time (minutes) 11


      Check Security WEP only


      Easy WiFi Setup Enabled


      And submit

      Then reconnect to your Wi-Fi and don't forget the synchronization

      There you go, it should work
      0
      1. francoisvalo Posted messages 4 Status Member > yomannamoy
         
        It's probably true, but every 11 minutes you'll have to resynchronize...
        0
    2. lacodo
       
      Hello, I have the same problem as you, and I can't do what "yomannamoy" recommends!
      Thank you
      0
  7. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
     
    I'm on Seven and on WiFi without the Orange software and I have no problems! =)
    --
    .:Acide-Burn:.
    3
    1. yomannamoy
       
      Hello everyone
      Sometimes it's better to use your network connection and configure your IPs yourself.

      For example: knowing that for your Livebox you must enter 192.168.1.1 to access the configuration, we will proceed as follows.
      The first PC, which is directly connected via the Ethernet cable, will be given IP 192.168.1.2
      The second one will be 192.168.1.3 and so on. I currently have 3 PCs and everything works perfectly without going through the Orange software.
      To do this, go to the Control Panel
      For Windows seven, go to Local Area Network Connection properties. Click on it and a window will appear.
      Click on Properties and another window will open
      Network Management. Lower down in this same window, you have Internet Protocol version 4 (TCP/IPv4), select it and click on Properties.
      A general window opens
      Check "Use the following IP address": for the first PC
      IP Address: 192.168.1.2 for the first PC
      Subnet Mask: 255.255.255.0
      Default Gateway: 192.168.1.1 <<address of your Livebox configuration
      Then check "Use the following DNS server address":
      Preferred DNS server: 192.168.1.1 as well
      Click OK
      Do the same on the next PC but for IP Address use 192.168.1.3 and so on…
      Same solution on this site
      http://www.presence-pc.com/forum/ppc/TelecomsReseaux/wifi-adaptateur-sujet-7310-1.htm
      0
    2. Jojo29. Posted messages 6644 Registration date   Status Member Last intervention   1 249
       
      Good evening Acide-Burn,

      I also have the Orange Livebox and I have never installed the Orange software and everything works very well on XP, Vista, or Windows 7.
      I wonder how many times it will be necessary to repeat that this Orange program is useless!
      0
    3. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
       
      Their software causes more problems than anything else (The latest version might be a bit better).
      0
  8. tukang minggu Posted messages 277 Status Member 136
     
    Hello,

    I won't be of much help as I don't have Seven

    but Orange sent us this because there is a compatibility issue between the Livebox and Seven

    https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser/brancher-ou-debrancher-votre-livebox-modem/modem-sagem-fast-1201-installer-et-connecter-sous-windows-7-et-xp_80410-81375?dub=1

    I hope this will be useful to you
    good luck

    best regards
    2
  9. chonchon
     
    good evening,
    I also bought a new PC with Windows Seven and I just got a Livebox as well.. (it's the first time.)
    I can't even get to the connection identifiers because during synchronization a cross appears on the test part and I can't go further???
    we pay a subscription that is not compatible with the new Windows Seven!! it's not normal....
    best regards
    2
    1. yomannamoy
       
      slt chonchon
      have you checked the points I mentioned earlier in the forum??
      0
  10. Mel_Gibson Posted messages 315 Status Member 148
     
    If you have a Livebox, it might be coming from Orange:
    Try installing this: https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser/connecter-et-associer-votre-materiel?dub=1

    Otherwise, check that your network card and/or motherboard drivers are up to date... the BIOS too (it fixes quite a few issues like this :)).
    2
    1. chonchon
       
      Thank you, the problem is resolved; I just had to turn off and then turn on the Livebox, which immediately synchronized.
      Happy holidays to everyone.
      Best regards, chonchon
      0
    2. francoisvalo Posted messages 4 Status Member > chonchon
       
      you are lucky... me personally, I've tried everything... I just have to wait for ORANGE to make the wifi connection compatible... (seven 64 bits)
      0
    3. nanou > francoisvalo Posted messages 4 Status Member
       
      I also have problems with Windows 7 and Livebox.
      After changing from Windows XP to Windows 7, I can't connect to the internet.
      I consulted the forums and downloaded the LB v1.5 software from the ORANGE website on the old computer, then as explained by Orange, using a USB key, I tried to install it on Windows 7 and there it was impossible.
      In fact, you need to install the LB v1.5 software on Windows XP to reset the Livebox, and then connect the Ethernet cable to the Windows 7 PC, and it worked, which means in this case, you need to have 2 computers...
      0
    4. nanou > francoisvalo Posted messages 4 Status Member
       
      I'm also having issues with Windows 7 and Livebox.
      After upgrading from Windows XP to Windows 7, I can't connect to the internet.
      I consulted the forums and downloaded the LB v1.5 software from the ORANGE website on the old computer, then, as explained by Orange, I tried to install it on Windows 7 using a USB flash drive, but it didn't work.
      In fact, you have to install the LB v1.5 software on Windows XP which resets the Livebox, and then connect the Ethernet cable to the Windows 7 computer, and that worked, which means you need to have 2 computers in this case...
      0
    5. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70 > francoisvalo Posted messages 4 Status Member
       
      Unfortunately, it won't be anytime soon =s they haven't even released the one for Vista. Personally, I don't use their software and I'm on 64-bit. I just plugged in my Wi-Fi PCI card and installed its drivers, then I choose my box where I want to connect, I sync it and enter the WPA2 key (Livebox 2.0) WEP (Livebox 1.5 Sagem and Inventel)
      --
      .:Acide-Burn:.
      0
  11. pipabrin
     
    After encountering the same issue: unable to connect to a Wi-Fi network with a livebox on Windows 7 64-bit system, despite entering the WEP key.

    I drew inspiration from the responses in this thread, that is to say:
    1 I connected via Ethernet with the red cable provided
    2 Enter the livebox administration at 192.168.1.1
    3 In the Wi-Fi section, disable MAC control at the bottom of the menu.
    4 And everything works fine afterwards on Wi-Fi.
    2
    1. polo
       
      Thank you! A problem solved in 30 seconds!
      0
  12. bruno
     
    Salut à tous
    J'ai connecté sur internet, tout marche nickel
    Mais maintenant, sans savoir pourquoi, il ne veut plus aller sur internet
    J'ai Windows 7
    J'arrive à aller sur MSN
    Mais une fois que j'ouvre une page internet, ça me dit qu'il est impossible d'ouvrir cette page
    D'où le problème pourrait venir
    Merci de me répondre vite car j'en ai besoin pour mon boulot
    Merci d'avance
    2
    1. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
       
      I suggest you open a new post for your issue.
      0
  13. mathias2009 Posted messages 93 Status Member 13
     
    Hello, I have a problem. I have a Sevent on a laptop, it detects my Livebox. I enter the WEP key, I wait a bit, and it says the connection attempt failed.
    It does this to me every time. What should I do???
    1
  14. lulu171004
     
    Hello,
    I also bought a laptop with Windows 7 and I wanted to set up my Livebox wirelessly.
    It works very well with the cable, but I get an error message when I try to enter my key wirelessly!!
    My Livebox works perfectly in Wi-Fi with my other laptop running Vista!
    Is this normal? Do I just need to wait for Orange to be compatible with Windows 7?
    Thank you for answering this novice that I am in terms of computer configuration.
    0
    1. francoisvalo Posted messages 4 Status Member
       
      same issue as you, I have my new PC running Seven 64-bit, for which the Wi-Fi connection is nonexistent, I have tried everything, but each time I get an error message... While the other PC running Vista works perfectly on Wi-Fi.
      Seven 64-bit and Livebox are currently not yet compatible...
      0
  15. GLOUGLOU
     
    I have Windows 7 64-bit myself. But I installed my Livebox with the Orange CD for VISTA. So far, everything is going well.
    0
    1. ;)
       
      In any case, it doesn't work with the old CD for XP.
      0
  16. chaos_666
     
    I have a big problem too, I bought a PC this afternoon, it's running Windows 7 64-bit and I have a Thomson Wi-Fi dongle, impossible to connect!
    apparently they haven't released the 64-bit version but only for 32-bit! it's really frustrating! I don't know what to do except buy a 64-bit compatible dongle...

    When I plug in my Wi-Fi dongle, the PC immediately tells me "the device driver could not be installed" so it's not even recognized.. what should I do???

    I used to be on XP with my UR054G Inventel dongle and everything worked fine... what a mess this Windows 7 is! aside from buying a new dongle, is there any solution???
    0
    1. guedin84
       
      Hey chaos, listen to me, I have the same key as you and it wouldn't connect
      but by turning off the WAP WEP security it works, then for your computer to recognize your key, try all the USB ports!!
      0
    2. esteban74
       
      The simplest way is really not to use the Orange CD and to install it via 7 "just" with the WEP key. Especially for the 64-bit versions

      However, if this can help others who are using this method (W7 config), I ran into an issue:
      - impossible to connect via WiFi to the box from one day to the next :(

      => check that Windows 7 hasn't somehow forced a static IP that is outside your local network (like 192.168.0.x when it's 192.168.1.x at your place). Set it to dynamic, or better if you're not traveling set it to static on your network

      Well, I have plenty of other things to blame Orange for but that's not the point here
      0
    3. pseudo barcelo
       
      try a new Wi-Fi USB key (for example, Wi Key 150) and you're good to go.
      The Inventel dongles delivered by Orange are not recognized by Seven.
      Barcelo
      0
  17. solene1476 Posted messages 12 Status Member
     
    I just called Orange and according to them, only 1% of people have a 64bit, so no version of the Livebox will be compatible. I don't know what to do anymore; I have the message OS not supported. I have a Sagem Livebox and I want to connect it via Wi-Fi. Has anyone succeeded?
    0
  18. solene1476 Posted messages 12 Status Member
     
    Well, the problem is solved, my father got someone competent at Orange (yes, it exists 1 in 1000 but still)
    and had to go on a computer already connected, go to the address 192.168.1.1
    enter the passwords
    remove the WEP key
    then save, delete, restart, and save again, and miracle it works
    the guy told my father "it's going to take 5 minutes," my dad was stunned, the technician said "pfff they never understand anything here"
    anyway, thanks for the help, it's really cool
    I'm really going to ask everything again to my father and will come back to post the details to help others!!!!
    0
  19. ;)
     
    Appuie sur le bouton de synchronisation sous ta Livebox et réessaie.
    0
  20. walidiao
     
    You installed a fake driver!! Can you fix it?
    0
  21. Acide-Burn Posted messages 418 Registration date   Status Member Last intervention   70
     
    you have installed a fake driver!! can you fix it
    If the key detects the router correctly, it normally doesn't come from the driver, but you never know...

    It could be due to MAC filtering; to disable it, you need a machine connected via Ethernet, then access the Box panel (192.168.1.1 - admin;admin) and depending on the version of the box, go to the WiFi section, but the MAC filtering bug is only with the LiveboxX 2.0.
    0
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