TV issues with Freebox Solved/Closed

Question

Hello everyone!!

I've had the Freebox for a month and I have access to the television package, but for the past week I can't use it anymore, I press the ON button on the remote and nothing.....
Has this happened to anyone else?
I'm in Nantes, could it be a problem on the network?
I also heard that the Freebox remote is not very reliable, is there a way to get the television working through the Free website?

Thank you for your responses
--
Be lazy and you'll live long!

alex59820 · Accepted Answer

I may have a solution for you. To do this, you need to do the following:
unplug the modem and then turn it back on until 8888 appears, then repeat this operation 4 times to fully reboot the system. As soon as the time reappears, connect the TV box to the Freebox via the Ethernet cable, plug the TV box back in, and while you do so, press one of the buttons until "firmware" appears. Then it will reprogram the TV modem and that's it; once it's done, you can watch TV peacefully.

william · Answer

Hello, I have the same problem, the television no longer works, "rock'n'roll" is permanently displayed, impossible to turn it off or change the channel, while the other services work perfectly. I wonder if the problem might be with the remote control, which is said to be of poor quality...? Thank you for letting me know if anyone has found a solution to the problem, otherwise please let me know if we can get a new remote control via Free, and how to contact them.

alex59820 · Answer

I may have a solution for you for this, you need to do the following:
unplug the modem and then plug it back in until 8888 appears, then repeat the operation 4 times to completely reboot the system. As soon as the time reappears, connect the TV box to the Freebox via the Ethernet cable, plug the TV box back in and when you plug it back in, hold down one of the buttons until firmware appears, then it will reprogram the TV modem and that's it, once it's done you can watch TV peacefully.

mickael@ · Answer

hi ippo

do a hard reboot of the 2 freeboxes.

1- unplug and plug the ADSL box back in 5 times in a row and let it update until it shows the time.
2- then connect the 2 freeboxes with the yellow ethernet cable "attention freebox hd off" once connected, press the middle button on the freebox hd and then plug it in (power) when the firmware message appears, release the button and let it update, when it shows "ROCK-N-ROLL" then reconnect it to your TV normally with or without the ethernet cable.

JBL · Answer

Ok thanks. It seems to be working. JBL

Margaux · Answer

It's working again!!!! :-)  I rebooted and it was good... it's time... now that it's time to go to bed!!! :-(  See ya!

epine_de_cactus · Answer

Hi

I just read the 5 pages on this topic...

The method to follow for those who haven't read my post in full:
http://www.commentcamarche.net/forum/affich 5367616 problem reception or configuration of freeb?page=2#0

So here are the steps to take in case of a freeze when you're watching your favorite show and rebooting doesn't solve the issue:

First of all, update your HD box by connecting it to the modem with the ethernet cable (yellow cable) and reconnect your HD box to your TV. I think you've already updated it, otherwise you wouldn't be reading this post.

1. Log into your Freebox management interface at www.free.fr
2. Once in your management interface, click on: Internet
3. Then click on: configure my Freebox WiFi network
4. New screen: do you want to activate this service: check the box to activate
5. Channel: choose a different channel than channel 11, channel 10 for example. (Indeed, the Freebox is configured by default on channel 11. So too many connections on this channel causes freezing. You needed to know that...)
6. Do not check automatic channel
7. Network: name it, for example, freebox2, freeboxdanstaface or something else (no spaces or slashes, etc...)
8. Do not check hidden network
9. Security: leave WEP checked
10. Key: follow the instructions written just above or generate if you have no idea...
11. Then click: send
12. New screen: Values updated successfully
13. Restart the Freebox (unplug and plug back in after a few seconds the modem's power, not the HD box)
Be careful when you unplug and plug back in your Freebox, you will temporarily lose your internet and phone connection while the modem reinitializes.

There you go. Normally, it should work. If not, start over and choose another channel (see step 5 above).

@+

m459 · Answer

Bravo epine_de_cactus for this detailed explanation.

maj · Answer

Thank you guys, thanks to you I was able to solve my TV problem (wifi 4/8) I no longer need Freebox chat!!!!!!!! it's crap thanks again

cris6202 · Answer

Hello, here’s what to do for error 101.

Go to your Free administrative settings => disable the Wi-Fi. You will need to restart your Freebox for this to take effect.

Unplug your Freebox HD and connect it to your Freebox using the yellow Ethernet cable while connecting it to your TV.
When turning your Freebox HD back on, press and hold one of the 5 buttons. As soon as the firmware appears, release it. Everything will reinstall. Wait and don’t press anything,
reset phase --> FREEBOX ---> NETWORK ---> VIDEO and finally: ROCK'N ROLL.

And there you go, it should work again (well, logically).

FOR ME, THE TECHNIQUE DID NOT WORK JUST BECAUSE OF THE Wi-Fi.

HellsAngels · Answer

For those who might no longer have the TV or whose update stops at the step. Here’s what the Free hotline told me that worked.

First, unplug the Ethernet cable from the HD TV, then if your PC is nearby, unplug the Ethernet cable from the PC and connect it to the HD TV. Otherwise, take an Ethernet cable that you plug behind the router and connect it to the HD TV.

Then unplug the power supply from the HD TV, press one of the 5 buttons and at the same time plug the HD TV back in. Wait for the forced update to finish.

For me, it worked.

For those who don’t have the orange light on the Free plugs, unplug the Ethernet cable and the power supply from the HD TV.

On the Free plug of the router, press the black button, count to two, and release it immediately. Wait a bit and do the same with the second Free plug and reconnect everything. Normally, everything should return to order.

There you go, hope this helps.

ninecka · Answer

Hi, the response for Wafa,

we talked about Hard Reboot, that is to say resetting the Freebox.

1. Unplug the box where the programs are displayed (not the one where the time is displayed);
unplugging = unplugging the power cord.
2. The Ethernet cable = the cable (it can be yellow or white) that connects your computer to the box where THE TIME
IS DISPLAYED; take it out of your computer and plug it into the box where THE PROGRAMS
ARE DISPLAYED. This means = both boxes are connected with the Ethernet cable.
3. Press any button on the box (where THE PROG IS DISPLAYED) for 5 seconds while plugging it in with
the power cord, and wait for "FIRMVAVE" to appear, and then release.
4. You don’t have to do anything else, just wait, there are steps: 1, 2, 3, etc., up to rock'n'roll and Freebox.

Normally, it should work, I hope it's explained well enough, keep me updated, good luck! :)

trk · Answer

Thank you to igins44, you're awesome, it's working on the TV, thanks, you're saving me, trk 54.

TV issues with Freebox

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