Full mailbox with Free

Solved/Closed
sandra -  
 charly31 -
Hello,

I can no longer receive messages because I have the following message:

You are receiving this message to inform you that your mailbox is full. You can no longer receive new emails:
they are being returned to the sender.

In order to receive mail again, you need to clean up your mailbox:

- if you are accessing your email via the POP protocol, check
that you haven't selected the option 'leave messages on the
server'. If it is checked, then you must either uncheck it or
delete some messages from your inbox.

- if you are accessing your email via the IMAP protocol or the Webmail interface, the messages remain on the server until:
1) you delete them and
2) you empty the trash.

To see the size occupied by your mailbox, go to
webmail: <http://webmail.free.fr/>, log in, and click on the '% disk space' icon.

I have completed all the tasks without success.

Can you please help me
thank you

11 réponses

Mélusine
 
I had the same issue, here’s what to do.
Go to Inbox and click on "Show deleted messages."
If you see a long list of strikethrough messages, it means that for some mysterious reason they still exist on the server.
Then clicking on "Empty the trash" deletes all these messages and restores your mailbox to its youthful size.

Mélusine
85
Zetetique
 
Thank you very much, it's perfect!! :D
21
charly31
 
Thank you Melusine, I'm trying!!!
0