Freebox HD locked at step 2

I am in the same situation as all of you, which is stuck at "Step 2". I have tried all the tips, but nothing works. What I can't do is connect the two boxes with an Ethernet cable, they are too far apart. I tried reconnecting by pressing the small button in front of the HD box, it shows "Firmware", then network and nothing changes; otherwise, without pressing the button in front, it shows Freebox and "Step 2" for hours.
Yesterday, I left it running all night and this morning the screen on the television said "Error step 3". This happened to me after a severe storm yesterday. Next time, I will turn everything off. But will the reboot go well?
Thank you for helping me if you can.

Hi everyone
I confirm that you definitely need to do the operation on the freeplug and it works perfectly! My box was also stuck on step 2, after all the possible and unimaginable manipulations, and thanks to this forum it's working, thank you Joel!!
baudoin
ps it's 1:20 am, it was really starting to get me frustrated!!!

To try: you unplug the power supply and plug it back in while pressing a front button on the TV box at the same time. As soon as you see step 1, release the button. This should start all the steps.

TO UNLOCK THE FREEBOX V5 TV BOX:

1) proceed with a new pairing of the freeplugs by pressing 2 to 3 seconds on each freeplug (they blink from green to orange and then stabilize in green). It is better to unplug the freeplug from the TV box during the pairing
2) update the freebox (not the TV box but the freebox itself) by plugging and unplugging it 5 times in a row, letting the chaser display appear at each reconnection
3) do a small pairing of the freeplugs again to be sure
4) reconnect the freeplug to the TV box without plugging it into the electrical outlet. Press the central button on the TV box and, while holding the button down, plug the freeplug into the electrical outlet. Firmware will display and the steps will proceed. You can release the button while all the steps are displayed.
end.

If the freeplugs are properly installed and you still have this error, press and hold the main button on the Freebox HD for a long time.

I always have the same problem and after calling Free, after doing all the steps they ask me to do, it's still the same. They tell me it's not the box and refuse to change it.

Do you have a solution??

Thank you

Hello;

I had the same problem as a new Freebox user.

Actually, you need to press for less than 2 seconds to start the relay between the Freeplugs.

There you go, try that.

Yes, there is another one...

Connect the TV without the freeplugs the first time!
Take one of the two yellow cables and connect them, but your TV box shouldn't be too far from your Freebox, 1 or 2m... :/

Then after the first start and configuration with this cable, unplug it and connect the freeplugs as indicated.

Have a good evening.

Hi

thank you for your help, unfortunately no change ...

could it come from Free? or is it necessarily me?

DO NOT CONNECT THE POWERLINE ADAPTER TO A POWER STRIP, plug your powerline adapters directly into the wall outlets. You will no longer have error 2 or error 3, moreover for those who have a TV that stutters, this will also solve that problem (with a sufficient bandwidth to begin with).

Piezolito wrote, "DO NOT PASS THE CARRIER CURRENT THROUGH A MULTI-PLUG."
What is this nonsense? At my place and at my friend's, the plugs are on multiples and everything works perfectly.