Outlook email download issues

Question

Hello,

It has been a month since I've had the same problem and after searching every day, I'm finally asking the question :-(

I have Outlook 2007. It is configured to receive emails as headers and then I decide which email should be downloaded from the server (it's very convenient, it avoids viruses)

Suddenly, it has become impossible for me to download the emails. Let me explain: when I receive the emails as headers, I decide to download them, Outlook does that and then when I click on the email nothing appears, so I double click and I get this message:

" This item has not been retrieved from the server.
Would you like to:
- Cancel any mark on this header item
- Mark for download of this message
- Mark for download of this message and leave a copy on the server
- Mark for deletion of this message on the server "

Then if I decide to download it again, the same issue remains. However, I can restart Outlook and then the emails will display. Only the attachments are often lost.

I'm going crazy and I can't find a solution. Apparently, I'm the only user in this situation :-(

Please help me

Have a nice weekend and Merry Christmas

Configuration: Windows XP Firefox 3.0.4

TTechnique · Accepted Answer

Good evening!

There is a high chance that this message refers to the fact that your mail server is FULL, so you need to access it to free up some space. After performing this operation, go to the Outlook settings and uncheck the option in advanced (keep a copy on the server) so that it doesn't happen again!

Good luck!
--
Complaints are the greatest tribute that heaven receives and the most sincere part of our devotion.

maxsharp · Answer

In fact, I've never left the emails on the server. There are a maximum of ten and it can hold at least 1000.

TTechnique · Answer

Good evening!

Normally, this type of message appears in the case I developed!
So two scenarios arise

1) Please check if one of the 10 messages you have on the server is not oversized (a very large file) over 5 MB! Outlook 2007 often bugs in this case!
2) Cancel your email preview option and download them directly!

P.S.: Let me know what you entered for the server information in the Outlook 2007 configuration?
And in the additional settings; what is checked under the outgoing server?
==> If you are using a Hotmail address or another email with the same server, it is very likely that I can help you by integrating the server!

Good luck!

--
Complaints are the greatest tribute received by heaven and the most sincere part of our devotion.

maxsharp · Answer

First of all, thank you for your response; it’s always nice to be helped.

Actually, I may not have explained my issue well. This message comes automatically to any email address. This means that even on an address where there is only 1 single email that is 50 KB, this message comes automatically (I tested it, by the way), so it’s not due to the size of the messages on my server.

Second piece of information, I absolutely want to keep this option that allows downloading only the headers, as it is great, especially when I’m traveling by train and using my mobile as a modem, it prevents me from downloading too much data for nothing.

Sorry to bother you with my problem, but this issue is such a hindrance for me :-(

TTechnique · Answer

Good evening!

Alright! I see!!
But normally in this case you should have an error message in the form of: 0x800ccc0A, 0x800ccc0F, 0x800ccc19 or something like that, right? Let me know!
--
Complaints are the greatest tribute that heaven receives and the most sincere part of our devotion.

maxsharp · Answer

I completely agree. Normally, it's coded error messages of this kind. But this time it's not the case, and it happened overnight. Even reinstalling Outlook and trying any email account, the same problem persists.

I wonder if it's a Windows security update that caused this.

egiron · Answer

I'm bumping this message because I'm having the same issue...
I wonder if it's related to Vista, since Outlook 2007 doesn't have this problem on another PC where I'm on XP.

If a pro could help us (I know, after 2 years, Marxshap must have solved his problem)

Thanks

paul2277 · Answer

I have exactly the same problem. Have you found the solution?

gOgHi · Answer

I'm having exactly the same problem for a few days!!! It's incomprehensible...

In summary: I'm configuring Outlook 2007 to only download headers if the email is accompanied by a file > 50 kb. When that is the case, I right-click on the email to "mark for download" and then click "send and receive" again: the download seems to go well (you can see the progress). Then when I double-click the email to open it, it is empty, with no attachment!!! Yet, it still shows a "consistent" size (including the attachment size).
The only way I have found is to "mark the email for download" then "send/receive" AND then close Outlook 2007 and reopen it and there, miracle, I can access the content of the email and its attachment!!!

I have also uninstalled Outlook 2007 (SP3 + updates), reinstalled it, and created a new "basic" email account: no improvement.
From another PC (laptop) with Outlook 2007 configured the same way (email accounts), and "pointing" to the same "Outlook.pst" of my email account, there is no issue!!!

adlinformatik · Answer

Hello, I had the same problem and while searching online, I came across your message. When I couldn't find a solution here, I took a good look at my Outlook to see if anything was abnormal, and I found Outlook Connector! Then I remembered that I had installed Messenger. I know it doesn't work anymore, but just to check, my problem was solved by uninstalling everything related to Messenger, including the connector of course
Your message is from 2008 and mine is from 2015!!! You never know :)

Outlook email download issues

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