Issue with the return of canal equipment
lucie62
-
lucie62 -
lucie62 -
Hello,
I have cancelled my Canal+ subscription, but I am having problems returning the equipment. They have changed the smart cards and therefore the smart card numbers, and I never received the new one (probably due to my letter to cancel the subscription).
So they sent me a letter confirming the cancellation and a return form, but the number of my smart card does not match the one noted on the sheet.
I called them (several times), but they cannot see what the problem is!!!!
My distributor does not want to take it back because of these numbers and told me it was up to Canal+ to change the number or send me a new card.
Since the phone conversations didn't work, I wrote a registered letter with all the details, and today I received a response informing me that they had indeed received the supporting documents and sent me back the same documents with the same numbers, which means I still cannot return the equipment.
In the meantime, I received a letter stating that I had still not returned the equipment and that if they did not receive it within 15 days, my case would go to collections, and I don’t know what to do anymore.
They are deaf and dumb at Canal+.
Has anyone else had this problem and could help me please? I've been stuck since April!!!
Thank you.
I have cancelled my Canal+ subscription, but I am having problems returning the equipment. They have changed the smart cards and therefore the smart card numbers, and I never received the new one (probably due to my letter to cancel the subscription).
So they sent me a letter confirming the cancellation and a return form, but the number of my smart card does not match the one noted on the sheet.
I called them (several times), but they cannot see what the problem is!!!!
My distributor does not want to take it back because of these numbers and told me it was up to Canal+ to change the number or send me a new card.
Since the phone conversations didn't work, I wrote a registered letter with all the details, and today I received a response informing me that they had indeed received the supporting documents and sent me back the same documents with the same numbers, which means I still cannot return the equipment.
In the meantime, I received a letter stating that I had still not returned the equipment and that if they did not receive it within 15 days, my case would go to collections, and I don’t know what to do anymore.
They are deaf and dumb at Canal+.
Has anyone else had this problem and could help me please? I've been stuck since April!!!
Thank you.
1 answer
-
No one can help me?
Yesterday I received a letter from a collection agency stating that I still hadn't returned the equipment and that penalties would follow if I didn't return it.
This means they are not taking my letters and phone conversations into account.
Thank you for your responses.-
-
I am exactly in the same situation except that it is the third time he sends me the same number. How did you resolve your problem? Thank you in advance.
- Hello,
I haven't received any resolution from them and I've received letters from bailiffs, so I wrote to the bailiff with all the photocopies proving that it wasn't my fault, but the bailiff didn't want to hear anything! I received a new letter a week ago saying that if I didn't return the equipment by 01/17/09, they would mandate me to pay 350 euros!!!
So I sent their equipment this week by parcel to the address indicated on the return slip with my reference number, along with a strongly worded letter!!!
I also called them to inform them that I had sent it since they weren't concerned about my issue,
the next day I received a call for a survey on Canal+ and I didn't miss my chance.
In fact, there are a lot of issues regarding this kind of service, incorrect number, incorrect customer reference, and one has to wonder if they're doing this to avoid returning the 75 euros deposit.
Now that I've sent my equipment, I don't know if I'll be able to recover my deposit!!!!!
So for future Canal+ Canal Sat customers, be very careful!!!!
-