error 101 freebox Solved/Closed

Question

Hello,
I have a problem... I am no longer receiving a TV signal on my Freebox, here is what appears on my TV screen:
error 101..insufficient bandwidth: your ADSL connection cannot support receiving 2 channels simultaneously or the requested channel exceeds your line's bandwidth..
Does this problem come from my installation or is it the Free network that's glitching? (considering it's raining..)
Until now everything was working more or less perfectly..
Can someone help me? Thank you!

Configuration: Windows Vista Firefox 2.0.0.14

johlebarbu · Accepted Answer

I also have error 101 but not on all channels, Canal+ in clear, the mosaic, France 3, France 24... so I wonder how a hardware issue or my cabling could allow 80% of my channels to work and not the 20% of others.

sereine · Answer

I’ve had the same problem for a week... does anyone have a solution?

Dams9578 · Answer

They say it’s not their fault because it’s not written on their screen, their conversation is limited to what they can read in front of their eyes!!! But well, this comes from Free itself and not the hotline staff! As long as the money comes in, they don’t give a damn, and also Free is number one in prostitution to begin with... so let’s not forget that they really screw us over with after-sales service!

sergio95 · Answer

Hi there, it’s working again! I did a hard reboot on the ADSL box then rebooted the HD box with the ethernet cable good luck everyone

abouam · Answer

Hello
it works for me too.

I followed the recommendations here to the letter:
https://forum.universfreebox.com/viewtopic.php?t=3676

and especially the point:

B-Hard Reboot of the HD Box:

1-First, unplug only the power supply of the HD box
-Then connect it to the ADSL box via Ethernet using the yellow cable provided by Free => absolutely no WiFi!!

2-Once the two boxes are connected via Ethernet, reconnect the power supply of the HD box while pressing one of the buttons located on the front.

-As soon as "Firmware" appears, release the button and wait for the complete reset of the HD box.

reset phase --> FREEBOX ---> NETWORK ---> VIDEO and finally: ROCK'N ROLL

3-If necessary, you can then turn off your HD box and put it back in place, and/or disconnect the Ethernet cable to return to your usual WiFi or CPL connection.

ESPECIALLY: -As soon as "Firmware" appears, release the button and wait for the complete reset of the HD box.

good luck

morlouze · Answer

I did all the manipulations and it's still not working! I no longer have Canal + the bouquet whereas it was working very well before. I don't understand...

Finistère · Answer

Hello,  I have had this E101 error for 3 weeks; we can't reach the hotline, it's always busy!!! Great job Free!!!! If anyone has a solution other than hard reboots, please contact me. Thanks.

Finistère · Answer

I just received a response to my email from Free asking me to put filters on all my phone jacks. I think it might be from my end because we redid the entire phone installation!!! I think if you request a technician, you will wait a long time!! That's Free for you!!

Finistère · Answer

Did you put a filter in your only socket?? Have you tested with another filter?? Maybe there is oxidation in the phone socket (grayish-green color) as it happened to me.

Finistère · Answer

We'll keep each other updated!! Tomorrow we're going to review the entire setup at our place and do a firmware update on the FreeBox HD and we'll see...... Thank you.

gourbie1 · Answer

Hello, try changing your phone line that is connected to the Freebox, it worked for me.

zouzou_42 · Answer

Hello everyone, for me it's the same with this famous error 101 but everything works on freeplayer telesite... except TV and I called Free and a technician is coming in 15 days  @++  bye

kk77185 · Answer

Hi

I just had the same issue when activating the freeplayer from PC to TV
Right after watching my video, I checked the channels but they didn't work anymore.
I rebooted a bit, then I tried unplugging the power cable of the freebox HD, plugged it back in, pressed the right button for a few seconds and it reinstalled the firmware and everything, after that it worked ^^. I think that pressing any buttons would have worked just as well.

Anyway, it's resolved for me =p

Good luck!!

Vic · Answer

Hello, I also have a problem with the Freebox HD that shows error 101. I would like to contact Free by email, but the problem is that I can't log into my account. In the first letter we receive with the equipment, there is a Free identifier as well as the password, but it doesn't work. And I must not have entered my email during registration because I haven't received anything in my inbox.
I have no other way to contact them than by phone or address, but that is more complicated.
Could someone please help me?
Thank you in advance.

diogene51 · Answer

LOL as if we are going to send you our phone number (what are you going to do with the number..??) Do you really think a Free technician is going to ask us for the phone number..?? Anyway, whoever wants to give it (to them) does so at their own risk. -- If wearing contact lenses makes you fart; wear glasses. -:))

ticia66 · Answer

Hello, I had the same problem as you, error 101, the Free technician just left my place. In fact, this happened after a violent thunderstorm. No more TV!!! It's simply my box that is dead, yet the internet and phone work perfectly; but the box just doesn't transmit to the TV anymore. If you can borrow a box to try, or don't hesitate to ask the technician who will come to test with another box. There is no charge if the problem really comes from that. I hope to help you a bit with my message.

khalidman · Answer

Hello everyone; I also have the same problem, it's not complicated. Look, unplug everything from A to Z, then plug it back in and it's good, and your TV will work. Bye!

na7p4 · Answer

He was right, that one who said the thing about the hard reboot of the ADSL box, it worked for me anyway.

Cossugirl · Answer

Hehe!

My speed has returned to normal thanks to this link:

https://forum.universfreebox.com/viewtopic.php?t=3676

Thank you very much.

Just to summarize my issue:
FREE had just delivered a new HD box to me (the old one was no longer recording) and since the connection, I couldn't record one channel and watch another at the same time because "the speed was insufficient".

After following the steps in the link above to the letter, my problem was solved!!!!

So good luck to everyone who goes through there... and thanks again to the "problem solvers" ;-)

Nikros · Answer

Hello,  I'm convinced it's the capacitor that just failed.  Often, it works with the capacitor, but after a certain time it can blow.  You should check the telecom junction box at the entry.  If the phone line is overhead outside, you need to look in the box attached to the front of the house.  Otherwise, there is usually a box near the electrical panel.  In an apartment, I think it is located in the electrical column outside the apartment.  To be looked into...  Good luck.  Nikros.

edgar · Answer

My internet problem is this, thank you > Error 101 (net::ERR_CONNECTION_RESET): Unknown error

riki · Answer

Hello. I just unplugged the phone jack and then it worked.

co bâ · Answer

I'm in the same boat!

dzamal · Answer

I'm the same, help please.

djam's · Answer

HI have you found a solution, because I have the same problem too!! if you have any updates, please let me know bye

EnfinLaTV · Answer

Hello,
Without changing anything to my phone and electrical installation but after numerous hard reboots / reboots of the box followed by a final hard reboot of the HD, I finally recovered the TV, in low bandwidth, of course, but I'm too far for HD.
I had this issue for several days and was searching for possible answers.
The one proposed here is therefore good, but it requires insistence. For me, it worked.
PHEW.......

Have a good day everyone.

EnfinLaTV · Answer

Hello,
I managed to have some days of TV and then yesterday nothing again E101!!
Indeed, as long as I had more than 2400 kbits/s, it was fine, and now I've dropped back to 2200 and around.
So I've taken drastic measures, namely:
Buying and installing a line termination filter, and a shielded RJ11 cable.
And the TV is back, I now have
5560 kbits/s, Attenuation: 50.50 dB,
As they say, "cleaning" the line is useful, hoping that Free won't release a new more demanding bandwidth!!
I hope I'm out of the mess.
Good luck to everyone.

marabout95 · Answer

my freebox works normally, there may be a connection issue. however, on certain adult channels, I'm being asked for a 4-digit identifier that I don't have.

marabout95 · Answer

My Freebox is working normally; it might be a connection issue. However, on some adult channels, I'm being asked for a 4-digit ID that I don’t have. What should I do?

le-méd · Answer

Dear partners in struggle, I think I've found the solution.
After reading all your tips to overcome this terrible E101 error, I first tried unplugging as suggested by an internet user, but that didn't work.
So I decided to unplug everything... yes, everything, including the 2 plugs (that's what we call the boxes that blink green, right?), so there it is, then I plugged everything back in and, miracle, it works.

Good luck to you all, I think I've found my career change.

nono62 · Answer

Hi

I keep getting E101 and the blah blah with it. I've tried everything and it still doesn't work, could you help me? (It's the old Freebox). By the way, my phone is fine as well as the internet. That's my problem.

mystérieu astronote · Answer

Hi  I was told that before it was because of the megas, it used to be 1 mega, now it feels like 4. So if we add 3 megas and do a hard reboot  it might work.

freenaute95760 · Answer

Hello, I've been having the same problem for a year. The paid channels, Canal+ in clear and all the HD channels show ERROR E101 insufficient bandwidth. After contacting FREE about this issue, they informed me that there was no bandwidth problem on my line and that it might come from the TV box. However, after checking with another Freebox, I realize that the issue comes from Free. We have to wait for Free to honor its contract by providing a service that lives up to expectations.

raphko · Answer

I had the E101 problem; the telephone line and ADSL line were correct, but the FREE TV was down. A technician from FREE support, after testing my system remotely, told me that the issue came from my telephone boxes. Although skeptical, I checked all the telephone boxes in my apartment and found that two wires from a removed box were making a poor connection. Once this poor connection was fixed, the E101 error disappeared; the FREE TV returned to normal, and my ATM speed increased from 2672kbps down and 508kbps up to 7148kbps down and 1022kbps up.  As of 09/14/2010, I have a Freebox V4.

abdoul · Answer

me too, I have the same problem but except that there was snow.

malabar · Answer

I have the solution, you need to unplug both Freeboxes and then plug them back in almost at the same time, then press the two buttons on the power cable with no more than 30 seconds apart; at least for me it worked.

cloé · Answer

Hello, are you okay? Did you have to pay to have the technician come?

gin37 · Answer

Hello everyone,

I had the same issue, error 53 then error 101.
I performed the famous hard reboot, checked for capacitors, cleaned my setup... Still nothing!!!!

In despair, I took a coffee-cigarette break, and I put my box in the fridge for a good 15 minutes.

Upon return, hard reboot again, reactivated the hard drive, searched for TNT, and there was a miracle....! It works again, who knows why.

In any case, the Freebox V6 Revolution is ordered....

Good luck to all those who still have stubborn equipment.

psg · Answer

it's because there was a recording in progress

CJLDOMI · Answer

Hi, between the 2 Free boxes the signals pass through the electrical network, if that's the case, try using the ethernet cable provided (yellow cable). For my part, I had major issues and I made a cable identical to that of Free with RJ45 connectors at both ends and I abandoned the powerline signals. Everything affects the signals on the electrical current starting with the neon light of the power strip.

cjldomi · Answer

Hello, go to the free button on the remote control, then to settings and network info, check the network speed and with the down arrow, the disconnections. In principle, if there are no capacitors and few connections on the line in the house, the problem is with the outside line, at the house box and especially the overhead lines. A long line can have an influence. Good luck.

batchBuG01 · Answer

Sometimes, resetting the ping to "default" mode (if you changed it, of course) can solve the problem. + reboot Free and TV box

radiocinglé · Answer

You're with Free, everything's working fine, and then one day, error 101 - no more TV. That's when the big circus starts, we reset, we connect, we disconnect, we press the buttons, we call Free who doesn't understand, and we complain... The solution is simple: just change the 12-volt transformer of your Freebox even if it seems to be working, that's all: technology has its mysteries...

lahcen · Answer

Hello   The channels on my Free box haven't been working for a week, they were working fine before  nothing now, so we are waiting for you to consult us    Thank you

Error 101 freebox

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