Problem with a Brother DCP 115C printer

Solved/Closed
Hello,
I have a Brother DCP - 115C printer and since this morning I've been getting this error message:

Cleaning impossible see troubleshooting and normal maintenance chapter in the user guide

Can someone help me? I don't know what to do

Thank you
Configuration: Windows Vista

15 answers

  1. Good evening,

    I had the same problem as you and I followed the next steps, and by magic it worked... try it out, bye

    Error "cleaning impossible" - Brother printers
    Procedure for models DCP-110C / 115C / 116C / 117C / 120C / 310CN / 315CN / 340CW:

    Turn on the machine.
    Press ‘Menu’, ‘Mono Start’, ‘Menu’, ‘Mono Start’ in less than 5 seconds.
    Then the display shows: “│MAINTENANCE 10│”.
    Using the up (▲) or down (▼) keys, display “80” and then confirm with “Menu/Confirm”.
    Press the ‘Mono Start’ key several times until the message “PURGE: 06400” appears. (In general, the value exceeds 6400)
    To reset the counter to “00000”, you need to enter the value “2783”: successively display the digits 2, 7, 8, and 3 using the (▲) or (▼) keys and confirm each time with the ‘Confirm’ key.
    To exit, press the ‘Stop/Exit’ key.
    Unplug the power cable from the machine for 5 seconds and then plug it back in.
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    1. Great, absolutely great, fast and easy-to-follow instructions. A big thank you, the printer is saved!
      0
    2. catastrophe
      tomorrow I have to submit a project and it's virtually impossible but my printer is a 330c
      please help me
      thank you
      0
    3. Can you help me pleeeeeeease
      my printer is a 330c and it's in purge mode, I am at purge 02318
      but what should I do next??
      thank you for your very precious help
      let's hope you are on the horizon of the desperate
      thank you
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    4. Hello

      I have a problem, my Brother DCP 150-C printer is printing blank, meaning that the purge is sucking in air instead of ink, and I've been told to do a reset but I don't know which reset to perform. If you could help me, as I tried your solution but it didn't work.
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