Driver issue

Solved
Noralm Posted messages 11 Registration date   Status Member -  
Erelwende Posted messages 2 Registration date   Status Member -
Good evening to all of you!

I have a little problem :s
I recently bought a laptop by mail: Extensa 7620, OS: Vista

The problem is that Vista crashed on the first use (so much fun ^^), and since the reboot CD was not provided, the customer service people told me to "manage it", so I took the initiative to reboot my computer with a regular XP CD

I had to reinstall all the drivers, and that's where I have an issue. The website: acer-europe.com offers all the drivers to install on the computer, but I installed everything and the graphics driver doesn't work :s, there's no way to play games on the PC or even emulators

I would like to know how to find out the brand of my graphics card (it was a gift from a friend and there was almost no info on the graphics card...) and where I could download the necessary driver

That's my problem =s
I'm sorry if this question has already been asked, but I couldn’t find it :s

Thank you very much (I hope I was precise enough; if not, just ask me ^^)
Configuration: Windows XP Firefox 3.0

18 answers

gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
Hello

Can you post a report from Everest so we can know your configuration and therefore the model of your graphics card

Also, take a look in the device manager to see if you have any yellow points
Device Manager

--
O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
Ok, thanks for responding so quickly =)
But which part of the report should I provide, please?

Otherwise, the only devices with yellow dots are:
Other devices:
- SM Bus Controller
- Ethernet Controller
- Video Controller
- VGA-compatible Video Controller
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
Post a complete report, so that we can see the pilots you need

--
O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
EVEREST Home Edition © 2003-2005 Lavalys, Inc.

--------------------------------------------------------------------------------


Version EVEREST v2.20.405/en
Website http://www.lavalys.com/
Report Type Report Generator
Computer SALAUN-6E4B9FFB (Noralm)
Generator Noralm
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2008-07-17
Time 00:31


Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Home Edition
System Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
System Name SALAUN-6E4B9FFB (Noralm)
User Name Noralm

Motherboard:
Processor Type Unknown, 1833 MHz (6 x 306)
Motherboard Name Acer Extensa 7620
Motherboard Chipset Unknown
System Memory 2038 MB
BIOS Type Phoenix (02/01/08)

Multimedia:
Audio Card Realtek HD Audio output

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Texas Instruments PCIxx12 Integrated FlashMedia Controller
Hard Drive Hitachi HTS542525K9SA00 (232 GB, IDE)
Optical Drive TSSTcorp CDDVDW TS-L632H
Hard Drive Status SMART OK

Partitions:
C: (NTFS) 11334 MB (11258 MB free)
D: (NTFS) 227129 MB (211344 MB free)
Total Size 232.9 GB (217.4 GB free)

Input:
Keyboard Standard 101/102 Keys or Microsoft Natural Keyboard PS/2
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Card Intel(R) PRO/Wireless 3945ABG Network Connection (192.168.0.11)
Modem HDAUDIO Soft Data Fax Modem with SmartCP

Devices:
Battery Microsoft AC Adapter
Battery ACPI Compliant Microsoft Battery


DMI

--------------------------------------------------------------------------------


[ BIOS ]

BIOS Properties:
Vendor Phoenix Technologies LTD
Version V1.32
Release Date 02/01/2008
Size 1024 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM
Available Functions Flash BIOS, Shadow BIOS, BBS
Complied Standards DMI, ACPI, ESCD, PnP
Expansion Capabilities ISA, PCI, AGP, PCMCIA, USB

[ System ]

System Properties:
Manufacturer Acer
Product Extensa 7620
Version 0100
Serial Number LXEA90X0028130463F2000
Universal Unique Identifier EC061CC0-FD1311DC-B9B8FC42-7F9D4DD8
Boot Type Power Button

[ Motherboard ]

Motherboard Properties:
Manufacturer Acer
Product Tangiz
Version Rev
Serial Number LXEA90X0028130463F2000

[ Chassis ]

Chassis Properties:
Manufacturer Acer
Version N/A
Serial Number None
Label None
Chassis Type Notebook
Boot Status Safe
Power Status Safe
Temperature Conditions Safe
Security Conditions None

[ Processors / CPU Version ]

CPU Properties:
Manufacturer Intel
CPU Version Version
External Clock 166 MHz
Max Clock Speed 1800 MHz
Current Clock Speed 1800 MHz
Type Central Processor
Voltage 3.3 V
Status Enabled
Update ZIF
Socket Identifiers U2E1

[ Caches / L1 Cache ]

Cache Properties:
Type Internal
Status Enabled
Operation Mode Write-Back
Max Size 64 KB
Installed Size 64 KB
Managed SRAM Type Asynchronous, Burst, Pipeline Burst
Current SRAM Type Asynchronous
Cache Level Identifier Level 1 Cache

[ Caches / L2 Cache ]

Cache Properties:
Type Internal
Status Enabled
Operation Mode Write-Back
Max Size 4096 KB
Installed Size 2048 KB
Managed SRAM Type Asynchronous, Burst, Pipeline Burst
Current SRAM Type Burst
Cache Level Identifier Level 2 Cache

[ Memory Devices / M1 ]

Memory Device Properties:
Form Factor SODIMM
Detailed Type Synchronous
Size 1024 MB
Speed 667 MHz
Total Size 64 bits
Data Width 64 bits
Device Location M1
Bank Number Bank 0
Manufacturer Mfg 0
Serial Number 1234-B0
Component Type Number SODIMM000

[ Memory Devices / M2 ]

Memory Device Properties:
Form Factor SODIMM
Detailed Type Synchronous
Size 1024 MB
Speed 667 MHz
Total Size 64 bits
Data Width 64 bits
Device Location M2
Bank Number Bank 1
Manufacturer Mfg 1
Serial Number 1234-B1
Component Type Number SODIMM001

[ System Slots / PCI Slot J8B3 ]

System Slot Properties:
Slot Identifier PCI Slot J8B3
Type PCI
Data Bus Width 32 bits
Length Long

[ System Slots / PCI Slot S9B1 ]

System Slot Properties:
Slot Identifier PCI Slot S9B1
Type PCI
Data Bus Width 32 bits
Length Long

[ System Slots / PEG Slot J6B2 ]

System Slot Properties:
Slot Identifier PEG Slot J6B2
Type PCI-E x1
Usage Empty
Data Bus Width 32 bits
Length Long

[ System Slots / PCI Express Slot J6B1 ]

System Slot Properties:
Slot Identifier PCI Express Slot J6B1
Type PCI-E x1
Usage Used
Data Bus Width 32 bits
Length Long

[ System Slots / PCI Express Slot J6D1 ]

System Slot Properties:
Slot Identifier PCI Express Slot J6D1
Type PCI-E x1
Usage Used
Data Bus Width 32 bits
Length Long

[ System Slots / PCI Express Slot J8B4 ]

System Slot Properties:
Slot Identifier PCI Express Slot J8B4
Type PCI-E x1
Usage Empty
Data Bus Width 32 bits
Length Long

[ System Slots / PCI Express Slot J8D1 ]

System Slot Properties:
Slot Identifier PCI Express Slot J8D1
Type PCI-E x1
Usage Empty
Data Bus Width 32 bits
Length Long

[ System Slots / PCI Express Slot J7B1 ]

System Slot Properties:
Slot Identifier PCI Express Slot J7B1
Type PCI-E x1
Data Bus Width 32 bits
Length Long


Overclock

--------------------------------------------------------------------------------


CPU Properties:
Processor Type Unknown
(CPUID) Processor Name Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
(CPUID) Revision 000006FDh

CPU Speed:
CPU Clock Speed 1828.62 MHz (original: 1833 MHz)
CPU Multiplier 6.0x
CPU FSB 304.77 MHz

CPU Cache:
Level 1 Code Cache 32 KB
Level 1 Data Cache 32 KB
Level 2 Cache 2 MB (On-Die, ATC, Full-Speed)

Motherboard Properties:
Motherboard Identifier <DMI>
Motherboard Name Acer Extensa 7620

BIOS Properties:
System BIOS Date 02/01/08
Video BIOS Date Unknown
BIOS Version V1.32


Power Saving

--------------------------------------------------------------------------------


Power Management:
Current Power Source AC Power
Battery Status 100 % (High Level)
Full Battery Usage Time Unknown
Remaining Usage Time Unknown


Sensor

--------------------------------------------------------------------------------


Sensor Properties:
Sensor Type HDD

Temperatures:
Processor 43 °C (109 °F)
Hitachi HTS542525K9SA00 47 °C (117 °F)


Processor

--------------------------------------------------------------------------------


Processor Properties:
Processor Type Unknown, 1833 MHz (6 x 306)
Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3
Original Clock Speed 1833 MHz
Level 1 Code Cache 32 KB
Level 1 Data Cache 32 KB
Level 2 Cache 2 MB (On-Die, ATC, Full-Speed)

Multi CPU:
CPU #0 Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, 1828 MHz
CPU #1 Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, 1828 MHz

CPU Usage:
CPU #1 / Core #1 / HTT Unit #1 0 %
CPU #1 / Core #1 / HTT Unit #2 100 %


CPUID

--------------------------------------------------------------------------------


(CPUID) Properties:
(CPUID) Manufacturer GenuineIntel
(CPUID) Processor Name Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
(CPUID) Revision 000006FDh
(IA) Brand ID 00h (Unknown)
Platform ID 08h (Mobile uFCPGA/uFCBGA)
(IA) Processor Serial Number Unknown
Microcode Revision Update A3
HTT / CMP Units 1 / 0

Instruction Set:
64-bit x86 Extensions (AMD64, EM64T) Supported
Alternate Instruction Set Not Supported
AMD 3DNow! Not Supported
AMD 3DNow! Professional Not
0
Noralm Posted messages 11 Registration date   Status Member
 
My case is hopeless or not =) ?
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
According to the Everest report, you don't have a graphics card?

Is it properly seated in your PC?
--
O.o°• I don't know if you know what I know that you won't be able to know, well, who knows! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
Well, I don't know :s I have a laptop and I prefer not to open it too much...
And before I reboot, the emulators were working fine, so...
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
Can you check if you have an ATI, NVIDIA, or integrated Intel, because on the Acer website, they offer all three

--
O.o°• I don't know if you know what I know you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
I tried the 3 but Intel makes my computer "bug out", it becomes completely misaligned and has vertical "bars" :s, and the others don't work, Nvidia lags my computer :s, only ATI doesn't do anything special :s
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
Okay, did you properly uninstall everything you installed before installing something else?

Have you tried allthedrivers.com, the "my drivers" tab? It automatically detects your drivers and helps you find them on the web.
--
O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
Yes, I deleted them gradually
Thank you for the site, I will check it out ^^
I'll keep you updated =)
0
Noralm Posted messages 11 Registration date   Status Member
 
All the missing drivers on my system are only compatible with an Intel chipset while mine is an Acer, is that the problem?

Edit: sorry for the flood =s
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
It's on all the drivers that they tell you that you need the Intel chipsets?
--
O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
"Additional information

Graphics Media Accelerator (GMA) drivers for motherboards equipped with an Intel graphics chipset

That's what's mentioned in the driver overview

Well, I'll give it a try and if it doesn't work I'll reboot it again, but this time I'll take the drivers from 'touslesdrivers.com' so at least I'll be safe ><"
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
ok
good luck
--
O.o°• I don't know if you know what I know that you won't be able to know, well go figure!•°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
Thank you for everything, it's nice of you to lend me a hand ^^
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
tell me if it works

--
O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Noralm Posted messages 11 Registration date   Status Member
 
Gouby! I love you!

Thank you so much, you saved me from an awful and huge bill from the computer technician

The problem is solved thanks to you! Thank you for everything!

Well, the only issue is that my desktop resolution has changed a lot, and I can't find a wallpaper =) and my login is slightly off, but other than that, everything is fine

Thanks again for your kindness and help, and I'm sorry if I made you waste a bit of time ^^

Thanks again!
0
gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
 
You're welcome

after that you can update the driver (in the device manager)

a few small configuration settings and that's it, your display will be fine

see you later
--
O.o°• I don't know if you know what I know you won't be able to know, well go figure! •°o.O

°º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
0
Erelwende Posted messages 2 Registration date   Status Member
 
Hello
I can't install my mobile phone on my computer. The camera of the phone is recognized, but for the device, it asks for a disk that I don't have. I don't know what to do; the mobile phone is a Nokia 3110C and the laptop is an HP. Thank you.
0