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Driver issue

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Noralm Posted messages 11 Registration date   Status Member -  
Erelwende Posted messages 2 Registration date   Status Member -
Good evening to all of you!

I have a little problem :s
I recently bought a laptop by mail: Extensa 7620, OS: Vista

The problem is that Vista crashed on the first use (so much fun ^^), and since the reboot CD was not provided, the customer service people told me to "manage it", so I took the initiative to reboot my computer with a regular XP CD

I had to reinstall all the drivers, and that's where I have an issue. The website: acer-europe.com offers all the drivers to install on the computer, but I installed everything and the graphics driver doesn't work :s, there's no way to play games on the PC or even emulators

I would like to know how to find out the brand of my graphics card (it was a gift from a friend and there was almost no info on the graphics card...) and where I could download the necessary driver

That's my problem =s
I'm sorry if this question has already been asked, but I couldn’t find it :s

Thank you very much (I hope I was precise enough; if not, just ask me ^^) 
Configuration: Windows XP Firefox 3.0

18 answers

  1.
    gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Hello

    Can you post a report from Everest so we can know your configuration and therefore the model of your graphics card

    Also, take a look in the device manager to see if you have any yellow points
    Device Manager

    --
    O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
    0
    1. Noralm Posted messages 11 Registration date   Status Member
       
      Ok, thanks for responding so quickly =)
      But which part of the report should I provide, please?

      Otherwise, the only devices with yellow dots are:
      Other devices:
      - SM Bus Controller
      - Ethernet Controller
      - Video Controller
      - VGA-compatible Video Controller
      0
  2. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Post a complete report, so that we can see the pilots you need

    --
    O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
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    1. Noralm Posted messages 11 Registration date   Status Member
       
      EVEREST Home Edition © 2003-2005 Lavalys, Inc.

      --------------------------------------------------------------------------------


      Version EVEREST v2.20.405/en
      Website http://www.lavalys.com/
      Report Type Report Generator
      Computer SALAUN-6E4B9FFB (Noralm)
      Generator Noralm
      Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
      Date 2008-07-17
      Time 00:31


      Summary

      --------------------------------------------------------------------------------


      Computer:
      Operating System Microsoft Windows XP Home Edition
      System Service Pack Service Pack 2
      DirectX 4.09.00.0904 (DirectX 9.0c)
      System Name SALAUN-6E4B9FFB (Noralm)
      User Name Noralm

      Motherboard:
      Processor Type Unknown, 1833 MHz (6 x 306)
      Motherboard Name Acer Extensa 7620
      Motherboard Chipset Unknown
      System Memory 2038 MB
      BIOS Type Phoenix (02/01/08)

      Multimedia:
      Audio Card Realtek HD Audio output

      Storage:
      IDE Controller Standard Dual Channel PCI IDE Controller
      IDE Controller Standard Dual Channel PCI IDE Controller
      IDE Controller Texas Instruments PCIxx12 Integrated FlashMedia Controller
      Hard Drive Hitachi HTS542525K9SA00 (232 GB, IDE)
      Optical Drive TSSTcorp CDDVDW TS-L632H
      Hard Drive Status SMART OK

      Partitions:
      C: (NTFS) 11334 MB (11258 MB free)
      D: (NTFS) 227129 MB (211344 MB free)
      Total Size 232.9 GB (217.4 GB free)

      Input:
      Keyboard Standard 101/102 Keys or Microsoft Natural Keyboard PS/2
      Mouse Synaptics PS/2 Port TouchPad

      Network:
      Network Card Intel(R) PRO/Wireless 3945ABG Network Connection (192.168.0.11)
      Modem HDAUDIO Soft Data Fax Modem with SmartCP

      Devices:
      Battery Microsoft AC Adapter
      Battery ACPI Compliant Microsoft Battery


      DMI

      --------------------------------------------------------------------------------


      [ BIOS ]

      BIOS Properties:
      Vendor Phoenix Technologies LTD
      Version V1.32
      Release Date 02/01/2008
      Size 1024 KB
      Boot Devices Floppy Disk, Hard Disk, CD-ROM
      Available Functions Flash BIOS, Shadow BIOS, BBS
      Complied Standards DMI, ACPI, ESCD, PnP
      Expansion Capabilities ISA, PCI, AGP, PCMCIA, USB

      [ System ]

      System Properties:
      Manufacturer Acer
      Product Extensa 7620
      Version 0100
      Serial Number LXEA90X0028130463F2000
      Universal Unique Identifier EC061CC0-FD1311DC-B9B8FC42-7F9D4DD8
      Boot Type Power Button

      [ Motherboard ]

      Motherboard Properties:
      Manufacturer Acer
      Product Tangiz
      Version Rev
      Serial Number LXEA90X0028130463F2000

      [ Chassis ]

      Chassis Properties:
      Manufacturer Acer
      Version N/A
      Serial Number None
      Label None
      Chassis Type Notebook
      Boot Status Safe
      Power Status Safe
      Temperature Conditions Safe
      Security Conditions None

      [ Processors / CPU Version ]

      CPU Properties:
      Manufacturer Intel
      CPU Version Version
      External Clock 166 MHz
      Max Clock Speed 1800 MHz
      Current Clock Speed 1800 MHz
      Type Central Processor
      Voltage 3.3 V
      Status Enabled
      Update ZIF
      Socket Identifiers U2E1

      [ Caches / L1 Cache ]

      Cache Properties:
      Type Internal
      Status Enabled
      Operation Mode Write-Back
      Max Size 64 KB
      Installed Size 64 KB
      Managed SRAM Type Asynchronous, Burst, Pipeline Burst
      Current SRAM Type Asynchronous
      Cache Level Identifier Level 1 Cache

      [ Caches / L2 Cache ]

      Cache Properties:
      Type Internal
      Status Enabled
      Operation Mode Write-Back
      Max Size 4096 KB
      Installed Size 2048 KB
      Managed SRAM Type Asynchronous, Burst, Pipeline Burst
      Current SRAM Type Burst
      Cache Level Identifier Level 2 Cache

      [ Memory Devices / M1 ]

      Memory Device Properties:
      Form Factor SODIMM
      Detailed Type Synchronous
      Size 1024 MB
      Speed 667 MHz
      Total Size 64 bits
      Data Width 64 bits
      Device Location M1
      Bank Number Bank 0
      Manufacturer Mfg 0
      Serial Number 1234-B0
      Component Type Number SODIMM000

      [ Memory Devices / M2 ]

      Memory Device Properties:
      Form Factor SODIMM
      Detailed Type Synchronous
      Size 1024 MB
      Speed 667 MHz
      Total Size 64 bits
      Data Width 64 bits
      Device Location M2
      Bank Number Bank 1
      Manufacturer Mfg 1
      Serial Number 1234-B1
      Component Type Number SODIMM001

      [ System Slots / PCI Slot J8B3 ]

      System Slot Properties:
      Slot Identifier PCI Slot J8B3
      Type PCI
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PCI Slot S9B1 ]

      System Slot Properties:
      Slot Identifier PCI Slot S9B1
      Type PCI
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PEG Slot J6B2 ]

      System Slot Properties:
      Slot Identifier PEG Slot J6B2
      Type PCI-E x1
      Usage Empty
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PCI Express Slot J6B1 ]

      System Slot Properties:
      Slot Identifier PCI Express Slot J6B1
      Type PCI-E x1
      Usage Used
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PCI Express Slot J6D1 ]

      System Slot Properties:
      Slot Identifier PCI Express Slot J6D1
      Type PCI-E x1
      Usage Used
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PCI Express Slot J8B4 ]

      System Slot Properties:
      Slot Identifier PCI Express Slot J8B4
      Type PCI-E x1
      Usage Empty
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PCI Express Slot J8D1 ]

      System Slot Properties:
      Slot Identifier PCI Express Slot J8D1
      Type PCI-E x1
      Usage Empty
      Data Bus Width 32 bits
      Length Long

      [ System Slots / PCI Express Slot J7B1 ]

      System Slot Properties:
      Slot Identifier PCI Express Slot J7B1
      Type PCI-E x1
      Data Bus Width 32 bits
      Length Long


      Overclock

      --------------------------------------------------------------------------------


      CPU Properties:
      Processor Type Unknown
      (CPUID) Processor Name Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
      (CPUID) Revision 000006FDh

      CPU Speed:
      CPU Clock Speed 1828.62 MHz (original: 1833 MHz)
      CPU Multiplier 6.0x
      CPU FSB 304.77 MHz

      CPU Cache:
      Level 1 Code Cache 32 KB
      Level 1 Data Cache 32 KB
      Level 2 Cache 2 MB (On-Die, ATC, Full-Speed)

      Motherboard Properties:
      Motherboard Identifier <DMI>
      Motherboard Name Acer Extensa 7620

      BIOS Properties:
      System BIOS Date 02/01/08
      Video BIOS Date Unknown
      BIOS Version V1.32


      Power Saving

      --------------------------------------------------------------------------------


      Power Management:
      Current Power Source AC Power
      Battery Status 100 % (High Level)
      Full Battery Usage Time Unknown
      Remaining Usage Time Unknown


      Sensor

      --------------------------------------------------------------------------------


      Sensor Properties:
      Sensor Type HDD

      Temperatures:
      Processor 43 °C (109 °F)
      Hitachi HTS542525K9SA00 47 °C (117 °F)


      Processor

      --------------------------------------------------------------------------------


      Processor Properties:
      Processor Type Unknown, 1833 MHz (6 x 306)
      Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3
      Original Clock Speed 1833 MHz
      Level 1 Code Cache 32 KB
      Level 1 Data Cache 32 KB
      Level 2 Cache 2 MB (On-Die, ATC, Full-Speed)

      Multi CPU:
      CPU #0 Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, 1828 MHz
      CPU #1 Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, 1828 MHz

      CPU Usage:
      CPU #1 / Core #1 / HTT Unit #1 0 %
      CPU #1 / Core #1 / HTT Unit #2 100 %


      CPUID

      --------------------------------------------------------------------------------


      (CPUID) Properties:
      (CPUID) Manufacturer GenuineIntel
      (CPUID) Processor Name Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
      (CPUID) Revision 000006FDh
      (IA) Brand ID 00h (Unknown)
      Platform ID 08h (Mobile uFCPGA/uFCBGA)
      (IA) Processor Serial Number Unknown
      Microcode Revision Update A3
      HTT / CMP Units 1 / 0

      Instruction Set:
      64-bit x86 Extensions (AMD64, EM64T) Supported
      Alternate Instruction Set Not Supported
      AMD 3DNow! Not Supported
      AMD 3DNow! Professional Not
      0
  3. Noralm Posted messages 11 Registration date   Status Member
     
    My case is hopeless or not =) ?
    0
  4. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    According to the Everest report, you don't have a graphics card?

    Is it properly seated in your PC?
    --
    O.o°• I don't know if you know what I know that you won't be able to know, well, who knows! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
    0
  6. Noralm Posted messages 11 Registration date   Status Member
     
    Well, I don't know :s I have a laptop and I prefer not to open it too much...
    And before I reboot, the emulators were working fine, so...
    0
  7. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Can you check if you have an ATI, NVIDIA, or integrated Intel, because on the Acer website, they offer all three

    --
    O.o°• I don't know if you know what I know you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
    0
  8. Noralm Posted messages 11 Registration date   Status Member
     
    I tried the 3 but Intel makes my computer "bug out", it becomes completely misaligned and has vertical "bars" :s, and the others don't work, Nvidia lags my computer :s, only ATI doesn't do anything special :s
    0
  9. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Okay, did you properly uninstall everything you installed before installing something else?

    Have you tried allthedrivers.com, the "my drivers" tab? It automatically detects your drivers and helps you find them on the web.
    --
    O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
    0
  10. Noralm Posted messages 11 Registration date   Status Member
     
    Yes, I deleted them gradually
    Thank you for the site, I will check it out ^^
    I'll keep you updated =)
    0
  11. Noralm Posted messages 11 Registration date   Status Member
     
    All the missing drivers on my system are only compatible with an Intel chipset while mine is an Acer, is that the problem?

    Edit: sorry for the flood =s
    0
  12. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    It's on all the drivers that they tell you that you need the Intel chipsets?
    --
    O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
    0
  13. Noralm Posted messages 11 Registration date   Status Member
     
    "Additional information

    Graphics Media Accelerator (GMA) drivers for motherboards equipped with an Intel graphics chipset

    That's what's mentioned in the driver overview

    Well, I'll give it a try and if it doesn't work I'll reboot it again, but this time I'll take the drivers from 'touslesdrivers.com' so at least I'll be safe ><"
    0
  14. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    ok
    good luck
    --
    O.o°• I don't know if you know what I know that you won't be able to know, well go figure!•°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
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  15. Noralm Posted messages 11 Registration date   Status Member
     
    Thank you for everything, it's nice of you to lend me a hand ^^
    0
  16. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    tell me if it works

    --
    O.o°• I don't know if you know what I know that you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
    0
  17. Noralm Posted messages 11 Registration date   Status Member
     
    Gouby! I love you!

    Thank you so much, you saved me from an awful and huge bill from the computer technician

    The problem is solved thanks to you! Thank you for everything!

    Well, the only issue is that my desktop resolution has changed a lot, and I can't find a wallpaper =) and my login is slightly off, but other than that, everything is fine

    Thanks again for your kindness and help, and I'm sorry if I made you waste a bit of time ^^

    Thanks again!
    0
  18. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    You're welcome

    after that you can update the driver (in the device manager)

    a few small configuration settings and that's it, your display will be fine

    see you later
    --
    O.o°• I don't know if you know what I know you won't be able to know, well go figure! •°o.O

    °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø,¸ °º¤ø,¸¸,ø¤º°`°º¤ø,¸°º¤ø,¸¸,ø¤º°`°º¤ø
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  19. Erelwende Posted messages 2 Registration date   Status Member
     
    Hello
    I can't install my mobile phone on my computer. The camera of the phone is recognized, but for the device, it asks for a disk that I don't have. I don't know what to do; the mobile phone is a Nokia 3110C and the laptop is an HP. Thank you.
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