View original (French)

Ps3: sound but no picture

Solved/Closed
bn057 Posted messages 307 Status Member -  
 chrisfx -
Hello,

so here it is, I had a PS3 that after 5 months stopped reading any games or movies...
I took it back to the customer service
today I went to pick it up and they told me that Sony sent me a new one instead of replacing the optical drive
so far I'm happy I have a new one =D
at home I try to start it and I notice that there’s sound but no image.
thinking that it might be my faulty HDMI cable, I try it with the AV cable provided with the PS3
still the same
I try it on a second HD TV
still the same
so is it the PS3??
I wanted to know if this has ever happened to any of you? and can I do a workaround or do I need to go back to customer service?
thanks everyone

--
“Always thank those who take the time to help you.”
Goodbye play 3 = '[
Configuration: Windows Vista Firefox 3.0

11 answers

  1.
    sano93 Posted messages 44 Status Member 24
     
    Same problem except I have an AV cable and not an HDMI, and when I got my PS3 back I found a letter saying: Warning! The consoles are set to HDMI. In case of a black screen, please follow the instructions referenced on page 8.
    which said:
    to hold the on/off button for 5 seconds if I changed the cable until I hear 2 beeps!!
    that's what I did several times! I hear the two beeps but the screen remains black and the sound works!!
    I then thought the problem was with the AV SCART cable that was passed to me, so I took the cable from my PS2 since it's the same as the one for the PS3 and it didn't work :'(
    what should I do?! What can I do?! Maybe I should send it back to customer service but Sony will send me one programmed in HDMI!! Please help me!!
    46
    1. bn057 Posted messages 307 Status Member 15
       
      I solved the problem; you have to believe that they forgot to give me that famous paper, but I did your technique, and after the beep, it worked
      Did you try turning on the Play in standby mode and then holding the button until something appears? Otherwise, I'm sorry, I can't help you :(
      Or try keeping your finger on the power button while pressing the power button on the back. Otherwise, bring it back to the store so they can try
      --
      "Always thank the people who take the trouble to help you."
      Goodbye, Play 3 ='[
      2
    2. azerty
       
      thank you...
      0
    3. ose
       
      Thank you
      0
    4. brutino
       
      me too, if that helps, it's really lame
      m
      0
    5. thibault2776
       
      Thank you very much!!!!!!!!!! It's working again, that's great
      A big thank you to the people who make our tasks easier day by day
      Well done, best regards
      0
  2. isa
     
    You just need to start the console by pressing and holding the POWER touch button for 5 seconds until you hear a second beep, and just like magic, it works, and it's in 576p standard resolution (SCART).
    22
    1. ludo62000
       

      Hi Isa, it works, I did as you told me, thanks a lot.

      0
    2. isa
       
      Great, actually, it works both ways; if using HDMI and you want to connect it to SCART, just follow the process I explained above, and vice versa :)
      0
    3. pepette06
       
      A big thank you, it works for us too!!!
      0
    4. nakimi38
       
      Thank you, it works.
      0
    5. Mobmnp
       
      Someone can help me? I got my new SCART cable and I can't see anything on my PS3 but I can hear the sound!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This bug has been going on for 2 weeks, I dropped it until it no longer recognizes the picture but only the sound!!!!!!!!!!!!!!! THANK YOU FOR HELPING ME AS SOON AS POSSIBLE
      0
  3. sano93 Posted messages 44 Status Member 24
     
    Thank you for the advice bn057, I will try your method! I hope it works!
    3
  4. sano93 Posted messages 44 Status Member 24
     
    Yes! That's exactly it! But maybe my case is different from yours! Because my Play just came out of after-sales service and it was set up in HDMI and it still is! I still can't connect it via AV without getting a black screen but with sound! So what I recommend is to always try to set it up in HDMI on a television that has an HDMI port.
    2
    1. keyo
       
      Hello everyone
      thank you, I had the same problem and it's resolved.
      0
      1. scorp64 > keyo
         
        It works, that's huge! I thought my PS3 was dead. Thank you, thank you, thank you!
        0
  6. raiddu47 Posted messages 4 Status Member
     
    If I were you, I would go back to customer service and bang my fist on the table.
    1
  8. sano93 Posted messages 44 Status Member 24
     
    No, I just tested it!! I don't know what to do :'(
    0
    1. bn057 Posted messages 307 Status Member 15
       
      If only we could contact Sony... we just need to let them know
      and I'm afraid that if you send it back, they won't even bother to test it and will say that you didn't do this manipulation.

      Otherwise, you can go back to the store and put pressure on them; they will at least try, and when they see that it doesn't work, they will surely call Sony's customer service who will tell them to send it back.
      --
      "Always thank the people who take the time to help you."
      0
  9. bn057 Posted messages 307 Status Member 15
     
    Does your TV have multiple peritel connections? Maybe the problem is with the TV. Have you tried plugging another device into the AV port of your TV? Like a DVD player or something else? To see if it does the same thing.
    --
    "Always thank the people who take the time to help you."
    0
  10. titestar
     
    Hi, I think your problem comes from your TV!! I have the same problem, black screen and no sound, it's been a month already!! However, when I connect it to an LCD TV via HDMI, it works perfectly!!! I just have to get another TV!! In any case, I don't think the problem is with your console!!
    0
  11. sano93 Posted messages 44 Status Member 24
     
    I managed to solve the problem my way: (but I think I could have fixed it better in the settings)

    Actually, at the end of August, I was given a new TV with HDMI options, I tried the PS3, and it worked!!

    But if you have the same problem, I advise you to go to customer service and try it on a screen that has HDMI

    and if it works, switch to AV cable (because now that I can see the screen, I know what I should have done)

    Because the button technique is not 100% reliable, so try my method!! (and it’s not the TV since I tried it on my friend's TV, but it did the same thing, so the problem was that it was configured in HDMI and not in SCART)
    0
  12. Piflo
     
    I have roughly the same issue as you, San, but with a few differences.
    First of all, my PS3 has never been connected via HDMI to an HD TV; it has always been connected via AV with a SCART cable. I have a black screen, but I can hear sound. No matter how much I hear that the famous technique of waiting for the second beep on startup is the solution, it isn't for me. I've tried this technique several times.

    So, if I understand correctly, you advise connecting it to an HD TV with an HDMI cable to reconfigure it for SCART, is that right?
    1