Very dissatisfied with Orange customer service
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joe d'Epac
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Pascal 29000 Posted messages 1 Status Membre -
Pascal 29000 Posted messages 1 Status Membre -
Hello,
while doing a little research regarding a satisfaction email that Orange sends to customers after each call made to 3900, I was led to the site commentcamarche and there I read an old post from a former customer (I don't know if he is still a customer with Orange internet or if he has changed operators) since it has been the trend lately to say "unsatisfied customer = Sir, if this continues, I will cancel and switch to Alice," I noticed that Orange customers are not satisfied with Orange's support, poor communication, gaps in French, incompetence, ... so all the ingredients to make Orange a gateway to other operators. As I am a technical support officer at Orange, your opinion interests us so that we can meet your requirements. "Please note that recently Orange launched an improvement campaign for external support teams. "
while doing a little research regarding a satisfaction email that Orange sends to customers after each call made to 3900, I was led to the site commentcamarche and there I read an old post from a former customer (I don't know if he is still a customer with Orange internet or if he has changed operators) since it has been the trend lately to say "unsatisfied customer = Sir, if this continues, I will cancel and switch to Alice," I noticed that Orange customers are not satisfied with Orange's support, poor communication, gaps in French, incompetence, ... so all the ingredients to make Orange a gateway to other operators. As I am a technical support officer at Orange, your opinion interests us so that we can meet your requirements. "Please note that recently Orange launched an improvement campaign for external support teams. "
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The 3900 service is a scam for the client I am,
I have three Liveboxes, one in Paris, one in the Bouches-du-Rhône, and one last one in Vendée.
For the last one, which concerns only two months in Vendée, I had asked if it was possible to transfer the subscription from Vendée in place of the Bouches-du-Rhône. I was told there was no problem,
that all I had to do was put my line in low-speed mode for two months, the duration of my Livebox usage in Vendée.
I just needed to call back when my line in Vendée would be operational.
This morning I called, and they told me that this kind of service does not exist, that I would have to pay on both sides or return the Livebox from the Bouches-du-Rhône. How convenient, I am in Vendée.
Well, upon returning, I will cut all my Liveboxes and look elsewhere because I consider these methods very, very dishonest.
I have three Liveboxes, one in Paris, one in the Bouches-du-Rhône, and one last one in Vendée.
For the last one, which concerns only two months in Vendée, I had asked if it was possible to transfer the subscription from Vendée in place of the Bouches-du-Rhône. I was told there was no problem,
that all I had to do was put my line in low-speed mode for two months, the duration of my Livebox usage in Vendée.
I just needed to call back when my line in Vendée would be operational.
This morning I called, and they told me that this kind of service does not exist, that I would have to pay on both sides or return the Livebox from the Bouches-du-Rhône. How convenient, I am in Vendée.
Well, upon returning, I will cut all my Liveboxes and look elsewhere because I consider these methods very, very dishonest.
It makes me laugh because I do ADSL line installations, analog, etc., ADSL troubleshooting with MC2+ modems, cable pulling, etc. The contracts pay peanuts. To make ends meet, subcontractors handle between 8 and 12 interventions per team with appointments from 8 AM to 4 PM. So it makes me laugh about the questionnaires! Stop treating subcontractors like...
Yeah,
The best thing is to simply stop subscribing to your Internet and mobile phone plan. Just imagine if 20% of the French cancel their subscriptions at the same time! That would seriously shake up the BIG A..E of the ISPs who think they are essential to human life (bunch of A..S) let’s take control.
The best thing is to simply stop subscribing to your Internet and mobile phone plan. Just imagine if 20% of the French cancel their subscriptions at the same time! That would seriously shake up the BIG A..E of the ISPs who think they are essential to human life (bunch of A..S) let’s take control.
I’m going to present a problem to you, but it's not Orange, it's Club Internet
I subscribed to a package about 3 years ago with an Internet connection for a maximum of 5 minutes a day, and even then only in the evening
I called the hotline "we're going to check your line
we're going to reconfigure your modem, it’s not us, it’s your PC
I changed the PC that a friend generously lent me
still the same problem for about 3 months
then one day I lost it
I put the modem in a box and returned it to those jokers, a stop payment at the bank and switched providers
15 days later I received a letter from CI saying that my cancellation was unacceptable and threatening me with a bailiff
then a letter from a so-called lawyer telling me that if I didn’t pay, they would take me to court
then a bailiff’s letter threatening me with seizure (it’s good to know that a bailiff must have a judgment to seize you, and if he doesn’t have a judgment, give him the address of Plumeau so he can go get paid
then it was calm for a month and then it happened again
then I got ticked off and put together a file with all the emails they had sent me, all the phone calls made to the hotline, the amount of bills paid, and I went to see the mediator
I went before the mediator with the FAI’s lawyer who made a big show of treating me like a bad payer and all that nonsense
verdict
Club Internet was condemned to reimburse me for all the bills, the calls with the hotline, and €600 in damages, which I was paid, not without difficulty, but which I was paid
this is all to say that it’s not just Orange that takes people for fools
I subscribed to a package about 3 years ago with an Internet connection for a maximum of 5 minutes a day, and even then only in the evening
I called the hotline "we're going to check your line
we're going to reconfigure your modem, it’s not us, it’s your PC
I changed the PC that a friend generously lent me
still the same problem for about 3 months
then one day I lost it
I put the modem in a box and returned it to those jokers, a stop payment at the bank and switched providers
15 days later I received a letter from CI saying that my cancellation was unacceptable and threatening me with a bailiff
then a letter from a so-called lawyer telling me that if I didn’t pay, they would take me to court
then a bailiff’s letter threatening me with seizure (it’s good to know that a bailiff must have a judgment to seize you, and if he doesn’t have a judgment, give him the address of Plumeau so he can go get paid
then it was calm for a month and then it happened again
then I got ticked off and put together a file with all the emails they had sent me, all the phone calls made to the hotline, the amount of bills paid, and I went to see the mediator
I went before the mediator with the FAI’s lawyer who made a big show of treating me like a bad payer and all that nonsense
verdict
Club Internet was condemned to reimburse me for all the bills, the calls with the hotline, and €600 in damages, which I was paid, not without difficulty, but which I was paid
this is all to say that it’s not just Orange that takes people for fools
Hello,
This is an internal investigation that is needed, there are employees and so-called directors who think they are untouchable and change my contract like they change their shirts. Clients pay for the services of a contract, and as a result, I'm going to the competition. The product is good, but the follow-up!!
This is an internal investigation that is needed, there are employees and so-called directors who think they are untouchable and change my contract like they change their shirts. Clients pay for the services of a contract, and as a result, I'm going to the competition. The product is good, but the follow-up!!
Here is my opinion,
When a company (ORANGE) dares to scam a customer (8.34 euros of credit canceled by Orange when switching from an M6 mobile plan by ORANGE to MOBICARTE), I believe there is a huge problem. Despite emails, phone calls to 3972, etc., no response or rather employees playing hot potato. All I wish for your company is a big hit in terms of revenue, a good layoff plan. And I will be waiting for you in the street, I will have a big sign with my story at Orange...
When a company (ORANGE) dares to scam a customer (8.34 euros of credit canceled by Orange when switching from an M6 mobile plan by ORANGE to MOBICARTE), I believe there is a huge problem. Despite emails, phone calls to 3972, etc., no response or rather employees playing hot potato. All I wish for your company is a big hit in terms of revenue, a good layoff plan. And I will be waiting for you in the street, I will have a big sign with my story at Orange...
Hello,
Following the purchase of a new computer, which my dealer set up for me, I called the Orange service because my Livebox wasn't working.
I encountered a person whose words I couldn't understand at all. Their articulation was really poor; it felt like I was speaking to a recorded message that kept repeating the steps to follow. I passed the call to my husband, but it was the same for him, as he couldn't understand what the operator was asking us. She eventually asked us to please turn everything off and unplug everything, which we did, but before unplugging even the phone line. She then asked us to rub the phone jack. We pointed out that we wouldn't be able to establish any communication since the phone would be unplugged. I didn't end up speaking to a call center in France, because when she was giving us instructions, she spoke in her language to her colleague. In the end, she asked for our mobile number but never called us back.... We ended up managing on our own.
Following the purchase of a new computer, which my dealer set up for me, I called the Orange service because my Livebox wasn't working.
I encountered a person whose words I couldn't understand at all. Their articulation was really poor; it felt like I was speaking to a recorded message that kept repeating the steps to follow. I passed the call to my husband, but it was the same for him, as he couldn't understand what the operator was asking us. She eventually asked us to please turn everything off and unplug everything, which we did, but before unplugging even the phone line. She then asked us to rub the phone jack. We pointed out that we wouldn't be able to establish any communication since the phone would be unplugged. I didn't end up speaking to a call center in France, because when she was giving us instructions, she spoke in her language to her colleague. In the end, she asked for our mobile number but never called us back.... We ended up managing on our own.
I stumbled upon these few reviews by chance, I haven't been with Orange for 2 months and yet I was very patient for 6 months...
I had made a contract for unlimited phone and internet for 29.95 and 16 euros for the line because I was not unbundled, I only experienced unexplained overcharging, I went to the France Télécom store 30 km away from my home where I had made the contract to be told that now I was receiving my bills from France Télécom instead of Orange because I had just been unbundled?!!! That being said, it does not explain the random overcharges of 55 euros or even 70...
I got fed up with getting nothing for it, the Morocco Hotmail on the other end of the line where sometimes there were interns, or substitutes on vacation who didn't give a damn about the problem, the numerous unanswered letters, and the clueless salespeople who just wanted to fill contracts but didn't know their products, they wouldn't care if they were selling jars of jam, it would have been the same... Rest assured, it's worse at Free with Morocco on the other end of the line, no energy on the line and access to interface, emails, etc... more than complicated, but at least I have the billing amount without surprises!
Explanations: in France the wind has turned and the customer is nothing more than a cash cow, now it's about making quick profits, not good ones, don't look any further.
I had made a contract for unlimited phone and internet for 29.95 and 16 euros for the line because I was not unbundled, I only experienced unexplained overcharging, I went to the France Télécom store 30 km away from my home where I had made the contract to be told that now I was receiving my bills from France Télécom instead of Orange because I had just been unbundled?!!! That being said, it does not explain the random overcharges of 55 euros or even 70...
I got fed up with getting nothing for it, the Morocco Hotmail on the other end of the line where sometimes there were interns, or substitutes on vacation who didn't give a damn about the problem, the numerous unanswered letters, and the clueless salespeople who just wanted to fill contracts but didn't know their products, they wouldn't care if they were selling jars of jam, it would have been the same... Rest assured, it's worse at Free with Morocco on the other end of the line, no energy on the line and access to interface, emails, etc... more than complicated, but at least I have the billing amount without surprises!
Explanations: in France the wind has turned and the customer is nothing more than a cash cow, now it's about making quick profits, not good ones, don't look any further.
I had the right intuition... I subscribed to Orange...
Since then I have had activities, emotions... in short, life is no longer monotonous... I’m having a blast with 1014... choice 1 then 3 then 4... no 3 then “ then 4... and each time I end up with Mr. or Mrs. “who will handle my problem”...
For clarity... each time I’m asked to dial my phone number... and when I get to the “sales advisor, they ask me... my phone number… just in case my number with Orange isn't the one I’m using...
In short... after calmly explaining my “problem”... well, “THEIR” problem... I'm told... “please hold for a moment...”... then “you are not in the right department, you need to dial 3 then 2.... the last time they even advised me to call 1014..... in short.... I wonder if the Orange lines are actually being hacked by the competition... which would make sense to express such incompetence.... Because if you think about it.... the billing service works very well.... the “computer” cuts you off without fail if there’s a payment delay.... it’s when you try to regularize that it gets complicated.... it’s true that “bad payers”, welfare recipients or low earners..... how could they dare subscribe to Orange..... the “jewel” of telecom in Europe.....
So I believe it’s good advice: if you are low earners, on welfare, unemployed.... stop bothering Orange... get lost.... it’s no longer a “public” service..... and when you win the lottery... run to Orange... and you can say “because I'm worth it”.....
Since then I have had activities, emotions... in short, life is no longer monotonous... I’m having a blast with 1014... choice 1 then 3 then 4... no 3 then “ then 4... and each time I end up with Mr. or Mrs. “who will handle my problem”...
For clarity... each time I’m asked to dial my phone number... and when I get to the “sales advisor, they ask me... my phone number… just in case my number with Orange isn't the one I’m using...
In short... after calmly explaining my “problem”... well, “THEIR” problem... I'm told... “please hold for a moment...”... then “you are not in the right department, you need to dial 3 then 2.... the last time they even advised me to call 1014..... in short.... I wonder if the Orange lines are actually being hacked by the competition... which would make sense to express such incompetence.... Because if you think about it.... the billing service works very well.... the “computer” cuts you off without fail if there’s a payment delay.... it’s when you try to regularize that it gets complicated.... it’s true that “bad payers”, welfare recipients or low earners..... how could they dare subscribe to Orange..... the “jewel” of telecom in Europe.....
So I believe it’s good advice: if you are low earners, on welfare, unemployed.... stop bothering Orange... get lost.... it’s no longer a “public” service..... and when you win the lottery... run to Orange... and you can say “because I'm worth it”.....
I am disappointed and confirm what has been said above, 3900 is proof that FT Orange Wanadoo is the ideal scam.
On an ADSL line after several calls I managed to unlock the speed from 6 to 13 Gigas whereas the subscription is supposed to be 18 (they say the price is the same for 2 or 18 g). What I noticed is that the line was intentionally throttled.
I have an iPhone subscription since the 3.0 update, nothing works anymore (wifi, email reading). They changed the references of my SIM card.
Customer service constantly hides behind an impossibility. They sell services that do not meet the customer's expectations; in the end, one can only renew for 24 months to get a decent plan. You take a professional plan that six months later no longer matches technological advancements, and then one day it just doesn't work without being informed, and you are clearly told that you are outdated.
I wanted to be FT, Wanadoo, Orange for a cohesion of services: nothing, no connection between these services, the Orange portal is useless and regularly breaks down.
The operators are deliberately incompetent and pretend to follow a tracking protocol but ultimately do not know how to read it and understand the customer.
I agree to say that the day they are out on the street complaining, I will take the opportunity to throw stones at them: after behaving like robots, they shouldn't be surprised to be replaced by machines or outsourced.
How can we get to this point? It's like those Orange stores that only know how to sell phones and ultimately have no means of action.
I was a customer who believed in service and the importance of public service. They want competition, they will have it, I am cancelling 2 LiveBoxes, a FT line, and an Orange mobile and advising my friends against it. The best thing is to tell the truth and update the behavior of these major companies that ruin our lives.
And when things go wrong, they complain like spoiled children.
On an ADSL line after several calls I managed to unlock the speed from 6 to 13 Gigas whereas the subscription is supposed to be 18 (they say the price is the same for 2 or 18 g). What I noticed is that the line was intentionally throttled.
I have an iPhone subscription since the 3.0 update, nothing works anymore (wifi, email reading). They changed the references of my SIM card.
Customer service constantly hides behind an impossibility. They sell services that do not meet the customer's expectations; in the end, one can only renew for 24 months to get a decent plan. You take a professional plan that six months later no longer matches technological advancements, and then one day it just doesn't work without being informed, and you are clearly told that you are outdated.
I wanted to be FT, Wanadoo, Orange for a cohesion of services: nothing, no connection between these services, the Orange portal is useless and regularly breaks down.
The operators are deliberately incompetent and pretend to follow a tracking protocol but ultimately do not know how to read it and understand the customer.
I agree to say that the day they are out on the street complaining, I will take the opportunity to throw stones at them: after behaving like robots, they shouldn't be surprised to be replaced by machines or outsourced.
How can we get to this point? It's like those Orange stores that only know how to sell phones and ultimately have no means of action.
I was a customer who believed in service and the importance of public service. They want competition, they will have it, I am cancelling 2 LiveBoxes, a FT line, and an Orange mobile and advising my friends against it. The best thing is to tell the truth and update the behavior of these major companies that ruin our lives.
And when things go wrong, they complain like spoiled children.
I have always trusted the telephone network of France Telecom until yesterday.
Dear Orange technician (as you mentioned in your message)
Several months ago, Orange offered me through one of its operators to upgrade my connection from 8 megabits to 18 megabits.
I pointed out that I was already not reaching 8 megabits, and it seemed strange that I would be able to reach the 18 megabits proposed. I had already made the effort to replace my personal modem with the Livebox, plus a phone that does not work well and discharges at full speed, but that was part of the package, so I took it.
I recently went to explain my problems at an Orange store where I was warmly welcomed in a shopping mall in my area, and I was invited to connect to the famous or dubious 3900.
Right away, a charming lady with a strong foreign accent had me download the notorious dsltest2006, and I launched it, of course, unsatisfactory test results. Another operation involved stopping the antivirus (McAfee), which I have a subscription for and which I believe is a reference software. Anyway, waiting, and since the phone provided with the Livebox works poorly, see above!! disconnection, of course!!
I called back and reached the friend of the previous lady, who told me she was finishing with a client and would call me back. I waited until the end of the afternoon; that client must have been in serious trouble!!
In the meantime, I relied on the famous free software, various bugs: sometimes it's the firewall, other times it's the people managing the network who have an outage. In short, no possible measurements, but luckily your competitors have testing software that works all the time!!
I mention your competitors since you will clarify that they are part of Orange. I have personally worked as a subcontractor for France Telecom, so I have seen the jobs in the rural areas, the connections, the agencies; I have seen many things that I am forbidden to mention here due to confidentiality agreements.
So, during a callback with the same person (I believe with the strong foreign accent still), she tells me that everything comes from my PC and that I need to format it. I was surprised since it’s a new PC of a few months with high-performance software. I pointed this out, and I told her that I had issues with dsltest. She didn’t want to hear anything and said she was only trained on this software!! What a surprise, she had introduced herself in the morning as a technician!!
So I pointed out to her that I am also a maintenance technician for automated systems. You know what that means; we must have similar diplomas (at least a professional baccalaureate equivalent, and a CAP in electromechanics doesn’t hurt by the way + continuous internal training on programming software). We probably have the same educational background; I learned everything on the job, and I obtained my equivalent diploma through internships and an exam.
So there you go; I salute North Africa, where I forged strong friendships during my vacation trips. But for heaven's sake!! How can a poor underpaid girl (everyone knows that; it’s no secret) check my line and tell me I can receive a theoretical connection of 18 megabits!! and make me look like a fool who knows nothing.
By the way, the lines in my area are over 35 years old and have been patched up several times after storms. The post isn’t from yesterday, but oh! miracle, we have ADSL, but I seriously doubt that one day Orange TV will reach us!! We’ll have walked on Mars.
I will soon be retiring; for now, I am disabled, and the internet is my link with others. Maybe one day a technician will do what’s necessary, but I don’t believe that at all. I pay for 18 theoretical megabits, but I only have 6. Let’s not kid ourselves; I am waiting for complete unbundling, but in rural Brittany, that’s not happening anytime soon.
I do not expect a response from Orange, which will not care about my speech. Yet, I cherish memories of working with the France Telecom workers; those are beautiful memories that I can talk about.
Dear Orange technician (as you mentioned in your message)
Several months ago, Orange offered me through one of its operators to upgrade my connection from 8 megabits to 18 megabits.
I pointed out that I was already not reaching 8 megabits, and it seemed strange that I would be able to reach the 18 megabits proposed. I had already made the effort to replace my personal modem with the Livebox, plus a phone that does not work well and discharges at full speed, but that was part of the package, so I took it.
I recently went to explain my problems at an Orange store where I was warmly welcomed in a shopping mall in my area, and I was invited to connect to the famous or dubious 3900.
Right away, a charming lady with a strong foreign accent had me download the notorious dsltest2006, and I launched it, of course, unsatisfactory test results. Another operation involved stopping the antivirus (McAfee), which I have a subscription for and which I believe is a reference software. Anyway, waiting, and since the phone provided with the Livebox works poorly, see above!! disconnection, of course!!
I called back and reached the friend of the previous lady, who told me she was finishing with a client and would call me back. I waited until the end of the afternoon; that client must have been in serious trouble!!
In the meantime, I relied on the famous free software, various bugs: sometimes it's the firewall, other times it's the people managing the network who have an outage. In short, no possible measurements, but luckily your competitors have testing software that works all the time!!
I mention your competitors since you will clarify that they are part of Orange. I have personally worked as a subcontractor for France Telecom, so I have seen the jobs in the rural areas, the connections, the agencies; I have seen many things that I am forbidden to mention here due to confidentiality agreements.
So, during a callback with the same person (I believe with the strong foreign accent still), she tells me that everything comes from my PC and that I need to format it. I was surprised since it’s a new PC of a few months with high-performance software. I pointed this out, and I told her that I had issues with dsltest. She didn’t want to hear anything and said she was only trained on this software!! What a surprise, she had introduced herself in the morning as a technician!!
So I pointed out to her that I am also a maintenance technician for automated systems. You know what that means; we must have similar diplomas (at least a professional baccalaureate equivalent, and a CAP in electromechanics doesn’t hurt by the way + continuous internal training on programming software). We probably have the same educational background; I learned everything on the job, and I obtained my equivalent diploma through internships and an exam.
So there you go; I salute North Africa, where I forged strong friendships during my vacation trips. But for heaven's sake!! How can a poor underpaid girl (everyone knows that; it’s no secret) check my line and tell me I can receive a theoretical connection of 18 megabits!! and make me look like a fool who knows nothing.
By the way, the lines in my area are over 35 years old and have been patched up several times after storms. The post isn’t from yesterday, but oh! miracle, we have ADSL, but I seriously doubt that one day Orange TV will reach us!! We’ll have walked on Mars.
I will soon be retiring; for now, I am disabled, and the internet is my link with others. Maybe one day a technician will do what’s necessary, but I don’t believe that at all. I pay for 18 theoretical megabits, but I only have 6. Let’s not kid ourselves; I am waiting for complete unbundling, but in rural Brittany, that’s not happening anytime soon.
I do not expect a response from Orange, which will not care about my speech. Yet, I cherish memories of working with the France Telecom workers; those are beautiful memories that I can talk about.
I have had an Orange internet contract for 5 years at a rate of 19.90 euros, and suddenly, without signing anything, I am being charged 24.90 euros. After numerous calls, I am told that my contract no longer exists and that I either have to accept these new conditions or cancel my contract. I find this unacceptable as they did not have my agreement to change the contract. According to you, where should I file a complaint? I am constantly on the phone trying to resolve my issue. Thank you for your help.
Hello, the "Consumption" forum will be more
suitable for this kind of topic. Click ►HERE.
Thank you.
--
We all learned one day, we should never forget it...
suitable for this kind of topic. Click ►HERE.
Thank you.
--
We all learned one day, we should never forget it...
Hello, as a lifelong customer of France Télécom-Orange, I am disgusted every time I call 3900. Indeed, after explaining that the internet disconnects several times a day, and that I have unplugged and replugged the Livebox, the advisor asks me to stay on the line until the problem is resolved. I tell him that I do not have enough credit to wait, but he responds that he is not allowed to call me back. I then ask him to try to solve the problem and that it is pointless for me to stay on the line. I had to hang up on this very unpleasant gentleman! Another time, I go to the QUIMPER agency (not to name it), and they ask me to call 3900. I reply that I no longer have a phone because the internet line is down, and their standard response is: call from your mobile, otherwise you must have a nice neighbor who will let you call. What a shame on ORANGE's part! To avoid as they are no better (if not worse) than the competition! For my part, I am leaving this operator as soon as possible!!!!
The adjectives in our language are not lacking to launch a diatribe against this so-called Internet Service Provider.
Orange is a mix of bureaucrats whose only accident that could happen to them is poking an eye out while falling asleep on their pen and incompetent people who hide behind a phone number that I have named "piggy bank" (for which I have registered the trademark).
Mr. Fabrice, André, the "customer relations director" whose subordinates sign in his name with a stamp and threaten you with a bailiff without knowing the law in the matter; also hides behind a "piggy bank" phone number.
THEREFORE, leave Orange quickly and migrate to another ISP.
P.S.: send a complaint letter to the (D.G.C.C.R.F.) General Directorate of Competition, Consumption and Fraud Prevention of your department. Even if they are bureaucrats who also need to be moved!!..., by receiving your complaints, this state service will act accordingly.
Also take the opportunity to put Orange before the local judge. This procedure is free and Orange will eventually give up like FREE did.
Orange is a mix of bureaucrats whose only accident that could happen to them is poking an eye out while falling asleep on their pen and incompetent people who hide behind a phone number that I have named "piggy bank" (for which I have registered the trademark).
Mr. Fabrice, André, the "customer relations director" whose subordinates sign in his name with a stamp and threaten you with a bailiff without knowing the law in the matter; also hides behind a "piggy bank" phone number.
THEREFORE, leave Orange quickly and migrate to another ISP.
P.S.: send a complaint letter to the (D.G.C.C.R.F.) General Directorate of Competition, Consumption and Fraud Prevention of your department. Even if they are bureaucrats who also need to be moved!!..., by receiving your complaints, this state service will act accordingly.
Also take the opportunity to put Orange before the local judge. This procedure is free and Orange will eventually give up like FREE did.
Bravo Monsieur, si vous êtes une personne de France Télécom, moi, Dubut Maurice, je peux vous dire que c'est une belle bande d'escrocs. Voilà mon problème : suite à un courrier que j'ai fait à Bordeaun Service Client pour leur dire que j'allais changer de fournisseur à la fin de mon engagement, ils m'ont tout coupé et, du fait du dégroupage, plus de téléphone, et ce depuis le 10/09/2008. Nous sommes le 05/11/2008. Que pensez-vous, cher Monsieur ?
This morning I no longer have access to my email and internet phone!!!
For professionals it's the same: 3901: 5 interlocutors passing the buck, to whom you have to explain everything from the beginning, who ask for your contact details again even though it's indicated on the voicemail, all of this in 2 hours of phone calls only to end up hearing from a sales representative that I was notified by email this morning that they were going to interrupt the services for non-payment. So the question is: how can you check the email if they cut access to the messaging? (so no warning)
Moreover, I checked my online bank account and the amount of the Orange internet bill has indeed been debited.
2.5 hours of work for nothing or almost, in any case to have the certainty that they really think we're idiots, and in terms of example, Orange is the first.
A manager is supposed to call me back, and I hope for him that he will find an adequate solution otherwise I'm going to end up seeing red!!!
For professionals it's the same: 3901: 5 interlocutors passing the buck, to whom you have to explain everything from the beginning, who ask for your contact details again even though it's indicated on the voicemail, all of this in 2 hours of phone calls only to end up hearing from a sales representative that I was notified by email this morning that they were going to interrupt the services for non-payment. So the question is: how can you check the email if they cut access to the messaging? (so no warning)
Moreover, I checked my online bank account and the amount of the Orange internet bill has indeed been debited.
2.5 hours of work for nothing or almost, in any case to have the certainty that they really think we're idiots, and in terms of example, Orange is the first.
A manager is supposed to call me back, and I hope for him that he will find an adequate solution otherwise I'm going to end up seeing red!!!
Personally, Free: 1 hour wait or more on each call, not to mention that we don’t always get them on the line. If they make a mistake, we can still wait for the refund.
Orange: 5 minutes wait and a technician on the line. The following week, another technician comes out and changes my phone boxes the same day.
Trying to get faster assistance from another provider will be amusing.
It may be more expensive, but now I understand why.
Orange: 5 minutes wait and a technician on the line. The following week, another technician comes out and changes my phone boxes the same day.
Trying to get faster assistance from another provider will be amusing.
It may be more expensive, but now I understand why.
Go and see how Orange treats its customers:
www.x-tribe.fr/orange/orange.htm
Run away from this provider!!!!
Arnaud Cordebar
06 73 73 47 44
www.x-tribe.fr/orange/orange.htm
Run away from this provider!!!!
Arnaud Cordebar
06 73 73 47 44
Hello everyone!!!
Oh yes, ORANGE is a bunch of liars and thieves!!!!!
I've been a customer with them for years (three subscriptions)
With them, when there are no problems, everything is fine!!!! except the day when !!!!!!!!
On April 27, I was promised the unlocking of an IPHONE for free, and the sale of a SAMSUNG Ultra Player for the price of 169 euros, plus a 50 euro discount voucher given by Samsung!!!!
To date, nothing, despite at least 20 phone calls to 700 and 3970; 20 different answers, not to mention the hang-ups and words on the verge of politeness!!!!!!
RESULT: No SAMSUNG and received an email for the unlocking of the IPHONE, but at the price of 100 euros!!!!
On the advice of the ORANGE employee (a JOKER), I'm going to cancel my personal subscriptions, plus, ORANGE doesn't know this, my company's phone lines, about 50 subscriptions!!!!!
I'm going to SFR, but I think it's "White caps and black caps"
Thank you for your responses!!!!!!!
Oh yes, ORANGE is a bunch of liars and thieves!!!!!
I've been a customer with them for years (three subscriptions)
With them, when there are no problems, everything is fine!!!! except the day when !!!!!!!!
On April 27, I was promised the unlocking of an IPHONE for free, and the sale of a SAMSUNG Ultra Player for the price of 169 euros, plus a 50 euro discount voucher given by Samsung!!!!
To date, nothing, despite at least 20 phone calls to 700 and 3970; 20 different answers, not to mention the hang-ups and words on the verge of politeness!!!!!!
RESULT: No SAMSUNG and received an email for the unlocking of the IPHONE, but at the price of 100 euros!!!!
On the advice of the ORANGE employee (a JOKER), I'm going to cancel my personal subscriptions, plus, ORANGE doesn't know this, my company's phone lines, about 50 subscriptions!!!!!
I'm going to SFR, but I think it's "White caps and black caps"
Thank you for your responses!!!!!!!
what a shame...
Incredible the way the technicians (female) talk to you. Poor French (it's normal, we crossed the Mediterranean...), aggressiveness, I could write a book. More than 15 days without a phone and after calling dozens of times (hello my mobile bill...) now I'm told that a technician will be sent at my expense. Tomorrow I'm going to return their equipment and that's it. I am cancelling my contract.
Real crooks on the edge of being correct, you'd wonder who the customer is.
Incredible the way the technicians (female) talk to you. Poor French (it's normal, we crossed the Mediterranean...), aggressiveness, I could write a book. More than 15 days without a phone and after calling dozens of times (hello my mobile bill...) now I'm told that a technician will be sent at my expense. Tomorrow I'm going to return their equipment and that's it. I am cancelling my contract.
Real crooks on the edge of being correct, you'd wonder who the customer is.
What a shame...
Incredible the way the technicians speak. Poor French (of course, we crossed the Mediterranean...), aggression, I could write a book about it. It's been over 15 days since I've had a phone and after calling dozens of times (hello, my mobile bill...) here I am told that they will send a technician at my expense. Tomorrow I will return their equipment and that’s it. I am terminating my contract.
Real crooks, to the point of wondering who the actual customer is.
Incredible the way the technicians speak. Poor French (of course, we crossed the Mediterranean...), aggression, I could write a book about it. It's been over 15 days since I've had a phone and after calling dozens of times (hello, my mobile bill...) here I am told that they will send a technician at my expense. Tomorrow I will return their equipment and that’s it. I am terminating my contract.
Real crooks, to the point of wondering who the actual customer is.
Good evening,
Annoyed, I wish to share my misadventures with Orange France Telecom.
Following a move from Montpellier to Montarnaud, I requested, when I went to the France Telecom agency Montpellier Antigone on August 21, 2009, the cancellation of my subscription in Montpellier; I was paying for a simple telephone subscription; the ADSL internet offer was being proposed to me by a competitor.
When requesting the cancellation, I asked for the opening of a line with total unbundling for the internet + phone + TV offer, as well as the possibility of keeping my phone number under the number portability terms.
The operator (a very charming person, but probably hired for the summer season, thus not very competent and certainly not trained) took an extraordinary amount of time to find the telephone line of the person who previously occupied the housing in Montarnaud; I want to clarify that I was providing her with this phone number! When she finally found it, 20 minutes later, she tried to determine if the line was eligible for the request made: that is, an internet + TV + phone subscription. The person who occupied the housing before I moved in had a Livebox with internet and phone (this was told to her multiple times), and this previous tenant had also informed me that it was very difficult to receive TV.
The very competent France Telecom operator finally proposed a subscription for €39.90 for total unbundling Internet + TV + Telephone; she specified that it was necessary to have a satellite dish for the TV via ADSL to work; I clarified at that moment that I did not want the TV via ADSL since I was not going to install a satellite dish on a building that does not belong to me and for which I need permission.
Since the price was the same, this operator left the TV option in the offer.
To establish the contract, she asked for my details: I dictated my details, and at the time of signing the printed file, I pointed out that the address at the top of the documents was incorrect; I emphasized that with such wording, postal services would not be able to deliver the mail.
This operator explained to me that she could not modify the address since the order was launched.
Dissatisfied after spending an hour in the agency, I corrected the erroneous address by writing the correct address on the document I signed.
I left the agency with the TV decoder without satellite and the Livebox. And I awaited the activation of the line promised to me within a period of 15 days.
What do you think happened?
The letters indicating the connection codes never arrived... And for good reason, the address was incorrect!!
Moreover, the line opening was blocked because, of course, the France Telecom services could not activate the TV.
BUT, instead of informing me of the situation by contacting my mobile, France Telecom Orange took no action!!!!
It was me, by contacting them, who discovered the situation. I expressed my dissatisfaction and concluded a new telephone and internet offer with total unbundling.
And then, a new waiting period, and new surprise!!!
After a few weeks of waiting, I contacted France Telecom again, and after multiple calls, I discovered that they had activated the subscription at my old residence!!!!!!!!!!!
New outburst.
They promised me to resolve the situation as quickly as possible....
Every day, using my mobile or at my daughter's house when I could, I contacted 1014 and 3900. The file did not progress.
I went to the France Telecom agency Montpellier Antigone. In the late afternoon, I asked to meet the manager (Clarisse), who looked into the file for a while, to conclude that the file was a complete confusion!!
This person named Clarisse "reassured" me and promised to take charge of the file the next morning. She asked me not to contact 3900 or 1014 anymore; she assured me she would contact me within 48 hours to update me on the progress of the file.
Two weeks later, I am still waiting for her call....
More than annoyed, exasperated, I contacted 1014 again (charged) to hear after 12 minutes of paid waiting on a mobile that the line is expected to be delivered by September 24, 2009 at the latest.
France Telecom Orange did not bother to inform me or call.
Nothing is happening, days have passed, no mail has been sent to me, and the plugged-in Livebox still does not work: it flashes red.
I contacted 1014 again (I am very patient...), and an operator informed me that he could not tell me where my file stands!!! This person also told me that the address in their system being different from the postal address, the activation is elsewhere but not at my place!!! I got angry: if France Telecom is unable to assign phone numbers and lines corresponding to real and registered physical addresses by the Post, domains, and tax administration, it is indeed their problem. The operator informed me that he could make the modification, but that this would equate to a change of address that would be charged to me!!!! I refuse any modification of the file and inform them of my intention to proceed with the cancellation of a subscription request that they are not able to execute: cancellation for non-performance of the contract by the provider.
I contacted 3900 choice 2; the sales operator advised me to contact the technical department at 3900 choice 1 to find out what incidents are preventing the activation of the line; he also specified that he would initiate an "escalation." Still using my mobile, I followed his advice and called 3900 choice 1.
There, a new big surprise: the technician's operator told me that "the ADSL line is not built"; I inquired as to what this means. No satisfactory answer. I asked if this meant that it is already done? The individual, who did not introduce himself (like all the others, by the way), implied that nothing is done.
Furious, I announced that if nothing is activated by the end of the week, I would go to the France Telecom Orange agency in Montpellier Antigone on Saturday morning to return the Livebox, the TV decoder for which the €49 deposit was quickly cashed, and demand the cancellation of all operations.
I consider the service to be deplorable.
I think it is normal, given their way of acting, that they are losing market share. Their actions will only cause them to lose more, and for good reason.
I believe that France Telecom Orange has many operators but remains unable to properly follow up on a file without creating a considerable "mess." There is no concrete follow-up after the various calls made. No effectiveness.
It has been more than a month that I am waiting for the activation of my line !!!!!! (For your information, my daughter had the same difficulties; and a person living 50 meters away from me in Montarnaud also had a lot of difficulties.
The operators do not introduce themselves or mangle their identities.
In short, an extremely disappointing and deplorable service. I will not promote positive publicity for FRANCE TELECOM, even though for years they provided me with a simple phone line that worked.
It is really incompetence.
Annoyed, I wish to share my misadventures with Orange France Telecom.
Following a move from Montpellier to Montarnaud, I requested, when I went to the France Telecom agency Montpellier Antigone on August 21, 2009, the cancellation of my subscription in Montpellier; I was paying for a simple telephone subscription; the ADSL internet offer was being proposed to me by a competitor.
When requesting the cancellation, I asked for the opening of a line with total unbundling for the internet + phone + TV offer, as well as the possibility of keeping my phone number under the number portability terms.
The operator (a very charming person, but probably hired for the summer season, thus not very competent and certainly not trained) took an extraordinary amount of time to find the telephone line of the person who previously occupied the housing in Montarnaud; I want to clarify that I was providing her with this phone number! When she finally found it, 20 minutes later, she tried to determine if the line was eligible for the request made: that is, an internet + TV + phone subscription. The person who occupied the housing before I moved in had a Livebox with internet and phone (this was told to her multiple times), and this previous tenant had also informed me that it was very difficult to receive TV.
The very competent France Telecom operator finally proposed a subscription for €39.90 for total unbundling Internet + TV + Telephone; she specified that it was necessary to have a satellite dish for the TV via ADSL to work; I clarified at that moment that I did not want the TV via ADSL since I was not going to install a satellite dish on a building that does not belong to me and for which I need permission.
Since the price was the same, this operator left the TV option in the offer.
To establish the contract, she asked for my details: I dictated my details, and at the time of signing the printed file, I pointed out that the address at the top of the documents was incorrect; I emphasized that with such wording, postal services would not be able to deliver the mail.
This operator explained to me that she could not modify the address since the order was launched.
Dissatisfied after spending an hour in the agency, I corrected the erroneous address by writing the correct address on the document I signed.
I left the agency with the TV decoder without satellite and the Livebox. And I awaited the activation of the line promised to me within a period of 15 days.
What do you think happened?
The letters indicating the connection codes never arrived... And for good reason, the address was incorrect!!
Moreover, the line opening was blocked because, of course, the France Telecom services could not activate the TV.
BUT, instead of informing me of the situation by contacting my mobile, France Telecom Orange took no action!!!!
It was me, by contacting them, who discovered the situation. I expressed my dissatisfaction and concluded a new telephone and internet offer with total unbundling.
And then, a new waiting period, and new surprise!!!
After a few weeks of waiting, I contacted France Telecom again, and after multiple calls, I discovered that they had activated the subscription at my old residence!!!!!!!!!!!
New outburst.
They promised me to resolve the situation as quickly as possible....
Every day, using my mobile or at my daughter's house when I could, I contacted 1014 and 3900. The file did not progress.
I went to the France Telecom agency Montpellier Antigone. In the late afternoon, I asked to meet the manager (Clarisse), who looked into the file for a while, to conclude that the file was a complete confusion!!
This person named Clarisse "reassured" me and promised to take charge of the file the next morning. She asked me not to contact 3900 or 1014 anymore; she assured me she would contact me within 48 hours to update me on the progress of the file.
Two weeks later, I am still waiting for her call....
More than annoyed, exasperated, I contacted 1014 again (charged) to hear after 12 minutes of paid waiting on a mobile that the line is expected to be delivered by September 24, 2009 at the latest.
France Telecom Orange did not bother to inform me or call.
Nothing is happening, days have passed, no mail has been sent to me, and the plugged-in Livebox still does not work: it flashes red.
I contacted 1014 again (I am very patient...), and an operator informed me that he could not tell me where my file stands!!! This person also told me that the address in their system being different from the postal address, the activation is elsewhere but not at my place!!! I got angry: if France Telecom is unable to assign phone numbers and lines corresponding to real and registered physical addresses by the Post, domains, and tax administration, it is indeed their problem. The operator informed me that he could make the modification, but that this would equate to a change of address that would be charged to me!!!! I refuse any modification of the file and inform them of my intention to proceed with the cancellation of a subscription request that they are not able to execute: cancellation for non-performance of the contract by the provider.
I contacted 3900 choice 2; the sales operator advised me to contact the technical department at 3900 choice 1 to find out what incidents are preventing the activation of the line; he also specified that he would initiate an "escalation." Still using my mobile, I followed his advice and called 3900 choice 1.
There, a new big surprise: the technician's operator told me that "the ADSL line is not built"; I inquired as to what this means. No satisfactory answer. I asked if this meant that it is already done? The individual, who did not introduce himself (like all the others, by the way), implied that nothing is done.
Furious, I announced that if nothing is activated by the end of the week, I would go to the France Telecom Orange agency in Montpellier Antigone on Saturday morning to return the Livebox, the TV decoder for which the €49 deposit was quickly cashed, and demand the cancellation of all operations.
I consider the service to be deplorable.
I think it is normal, given their way of acting, that they are losing market share. Their actions will only cause them to lose more, and for good reason.
I believe that France Telecom Orange has many operators but remains unable to properly follow up on a file without creating a considerable "mess." There is no concrete follow-up after the various calls made. No effectiveness.
It has been more than a month that I am waiting for the activation of my line !!!!!! (For your information, my daughter had the same difficulties; and a person living 50 meters away from me in Montarnaud also had a lot of difficulties.
The operators do not introduce themselves or mangle their identities.
In short, an extremely disappointing and deplorable service. I will not promote positive publicity for FRANCE TELECOM, even though for years they provided me with a simple phone line that worked.
It is really incompetence.
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