Virus win32/heur

Hello Jenni,

Given the remarkable work you have done with other users regarding virus issues,

I am writing to ask you to help me remove the win32 Heur viruses and other trojans by interpreting the reports from Malwarebytes and HijackThis, please, as I don't know anything about it.

Thank you in advance.

See you soon

:)

Hey hello to you Jenny, I would need your help with the same virus, if you could help me analyze my reports, I would greatly appreciate it, I've been looking for help for a while now.

Thanks in advance

I confirm.. It's clear that we need to remove the malware using Malwarebytes antimalware in safe mode. Otherwise, everything that has been done previously would have been useless.

It will probably be necessary to restart the computer after the scan to remove certain pests.

See you later

Zor

Hello, I have the exact same problem on my end... However, I haven't been able to update anything since I've had this virus (so no Malwarebytes either) and I don't have access to the internet pages where online scans would be.
Here is the Malwarebytes report:

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 6.0.6002 Service Pack 2

2009-11-02 14:30:29
mbam-log-2009-11-02 (14-30-14).txt

Scan type: Full scan (C:\|)
Items examined: 279216
Elapsed time: 1 hour(s), 13 minute(s), 44 second(s)

Infected memory process(es): 0
Infected memory module(s): 0
Infected Registry key(s): 8
Infected Registry value(s): 12
Infected Registry data item(s): 1
Infected folder(s): 1
Infected file(s): 16

Infected memory process(es):
(No harmful item detected)

Infected memory module(s):
(No harmful item detected)

Infected Registry key(s):
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Worm.Allaple) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\reader_s.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\fcn (Rogue.Residue) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\OOO (Malware.Trace) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\cmd.exe (Security.Hijack) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\regedit.exe (Security.Hijack) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\OOO (Rogue.LivePlayer) -> No action taken.

Infected Registry value(s):
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\BuildW (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\FirstInstallFlag (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\guid (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\i (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mEv (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\mso (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\udso (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\uid (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\Ulrn (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\Update (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\UpdateNew (Malware.Trace) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Regedit32 (Trojan.Agent) -> No action taken.

Infected Registry data item(s):
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\Windows\system32\userinit.exe,C:\Windows\system32\drivers\smss.exe) Good: (Userinit.exe) -> No action taken.

Infected folder(s):
C:\Program Files\Protection System (Rogue.ProtectionSystem) -> No action taken.

Infected file(s):
C:\Windows\System32\wiwow64.exe (Backdoor.Bot) -> No action taken.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DIDR1U7F\w[1].bin (Backdoor.Bot) -> No action taken.
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QFPYXJP0\w1[1].bin (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\t4m0_120435565512.bk.old (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\t4m0_350106657342.bk.old (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\tmp0_37139291367.bk.old (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\VRT3FB0.tmp (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\VRT49B1.tmp (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\VRTE0AF.tmp (Backdoor.Bot) -> No action taken.
C:\Windows\Temp\tmp0_588944499765.bk.old (Backdoor.Bot) -> No action taken.
C:\Windows\System32\FInstall.sys (Backdoor.Bot) -> No action taken.
C:\Windows\System32\reader_s.exe (Trojan.Agent) -> No action taken.
C:\Windows\System32\wiawow32.sys (Backdoor.Bot) -> No action taken.
C:\Users\Gerald\Local Settings\Application Data\oqekayo_nav.dat (Adware.NaviPromo) -> No action taken.
C:\Users\Gerald\oashdihasidhasuidhiasdhiashdiuasdhasd (Malware.Trace) -> No action taken.
C:\Windows\sc.exe (Trojan.FakeAlert) -> No action taken.




And the Hijack report:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:32:12, on 2009-11-02
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\OEM02Mon.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Winamp\winampa.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\restorer32_a.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Electronic Arts\EADM\Core.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Users\Gerald\Desktop\hijackthis-2.0.2.exe
C:\Users\Gerald\AppData\Local\Temp\hijackthis-2.0.2.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.msn.com/fr-fr/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,C:\Windows\system32\drivers\smss.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Messenger sign-in assistant - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [restorer32_a] C:\Windows\system32\restorer32_a.exe
O4 - HKLM\..\Run: [Regedit32] C:\Windows\system32\regedit.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [DAEMON Tools Pro Agent] "C:\Program Files\DAEMON Tools Pro\DTProAgent.exe"
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [restorer32_a] C:\Users\Gerald\restorer32_a.exe
O4 - HKUS\S-1-5-21-913697976-3017981859-1726346482-1000\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User '?')
O4 - HKUS\S-1-5-21-913697976-3017981859-1726346482-1000\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User '?')
O4 - HKUS\S-1-5-21-913697976-3017981859-1726346482-1000\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User '?')
O4 - HKUS\S-1-5-21-913697976-3017981859-1726346482-1000\..\Run: [DAEMON Tools Pro Agent] "C:\Program Files\DAEMON Tools Pro\DTProAgent.exe" (User '?')
O4 - HKUS\S-1-5-21-913697976-3017981859-1726346482-1000\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent (User '?')
O4 - HKUS\S-1-5-21-913697976-3017981859-1726346482-1000\..\Run: [restorer32_a] C:\Users\Gerald\restorer32_a.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [ter8m] RUNDLL32.EXE C:\Windows\TEMP\msxm192z.dll,w (User '?')
O4 - HKUS\.DEFAULT\..\Run: [ter8m] RUNDLL32.EXE C:\Windows\TEMP\msxm192z.dll,w (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Winamp Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/fr-be/wlscctrl2.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.zebulon.fr/scan8/oscan8.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe
O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: @comres.dll,-947 (COMSysApp) - Unknown owner - C:\Windows\system32\dllhost.exe (file missing)
O23 - Service: fastnetsrv Service (fastnetsrv) - Netopsystems A - C:\Windows\system32\FastNetSrv.exe
O23 - Service: Google Update Service (gupdate1c98f805005ad68) (gupdate1c98f805005ad68) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Ma-Config Service (maconfservice) - CybelSoft - C:\Program Files\ma-config.com\maconfservice.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10152 bytes




That's it! I hope you can help me.

Hello Jenni,
I've been struggling for a week and I can't restore my PC's internet connection due to a virus. Do you have time to help me?
Some details:
- at startup, the PC takes 10 times longer than usual, it gets stuck for a long time on "connecting. Please wait..."
- once turned on, it recognizes the available wireless networks, including my freebox, but it can't connect to them. It gets stuck at the "reading network address" stage
- when I run the IPCONFIG command, it gives me an IP address of 0.0.0.0
- when I try to start the DHCP client (in services), which seems necessary for the TCPIP protocol, it doesn't work, it cannot be started.

- I attempted to restore the system yesterday, but it failed: error message: "unable to restore etc..."

- This is not an issue with the freebox, as I went yesterday to another place where I usually connect to wifi, and I had the same problem as at home. I also restarted the freebox.
- I also tried to connect via an ethernet cable, and it doesn't work (it doesn't find an IP address)

When I tried ipconfig /renew, I received the error message:
"Windows IP Configuration
An error occurred while renewing the interface Local Area Connection: the RPC server is unavailable.
No operation can be performed on Wireless Network Connection 2 when its media is disconnected."

Then I checked the RPC service, here's what I found:
in the GENERAL tab:
startup type: automatic
service status: started
all buttons are "greyed out," no settings can be modified...

Results of antivirus scans:
AVIRA found:
on February 3: 1 virus:
TR/Rootkit.Gen8

on February 7: 9 viruses:
TR/Crypt.EPACK.Gen2 (2 times)
TR/Rootkit.Gen8
TR/Gendal.6034919
TR/Crypt.XPACK.Gen (2 times)
TR/PSW.Karagany.A.73
TR/Dldr.BZW (2 times)

Malwarebytes found:
on February 7: 3 viruses:
Trojan.downloader
Exploit.Drop.6
Trojan.ZbotR.Gen

Thank you in advance