View original (French)

Problem turning on my ESSENTIELB MP3 player

Play off -  
 zaz -
Hello, I have a problem with my brand new ESSENTIELB MP3 player that I bought at Boulanger. I can't turn it on; I charged it for 4 hours and nothing. The computer recognized it, it charged, but it won't turn on, there is no shock, I just bought it and it hasn't turned on once (except when I connected it to the computer). HELP, it's driving me crazy, I've tried everything, please help me

PLAY OFF
Configuration: essentialb mp3 player

5 answers

  1. Playoff
     
    Finalement, I had to go see customer service. They changed it for me right after I returned the CD and all that. You won't be able to fix it by yourself. It's a manufacturing defect; the battery doesn't work. I hope it's under warranty with you. Let me know if you have a problem.
    3
  2. fati1001
     
    I also had the same problem as you :( My brand new Clip B 2GB video player never turned on, and my computer detects it as a removable disk; I can listen to the music on it on my PC, but otherwise, it's just a pile of scrap metal: not to mention the Boulanger website, where you can't find any technical support to at least have an idea of the different problems one might encounter. I've tried everything with or without the CD, nothing works. In the end, I only use it as a flash drive.
    1
  3. Playoff
     

    Finally, I had to go to customer service. They directly replaced it after I returned the CD and all that. You won't be able to repair it on your own. It's a manufacturing defect, the battery doesn't work. I hope it's still under warranty with you. Let me know if you have any issues, just.

    0
  4. titi
     
    Hello, by the way, when you go to customer service, you need to provide the receipt because I bought it at a market, but I didn't get one.
    0
    1. PLAY-OFF
       
      Well, yes, you're obligated; it's really important, and if you don't have it, you'll have to pay someone to fix it for you, and it might even be more expensive than your MP3 player.
      0
    2. moi lol
       
      c'est quoi le SAV
      0
    3. kbouaouid
       
      le SAV is the after-sales service
      0
  6. zaz
     
    This MP3 is terrible, really terrible, with a very small font and not very readable. It makes noise, it sounds like a toy. I wanted to exchange it, but since I didn't have the packaging, the customer service didn't want to hear anything. This MP3 is a SCAM, DO NOT BUY IT!!
    0