Weird: PC shutting down by itself at a fixed time?
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Lohiel
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Hello,
Well, I’m finally signing up for this forum that I regularly consult, and I’d like to thank everyone who shares their advice here, as just reading the topics has often led me to a solution for a problem...
...but right now, it’s truly incomprehensible... and despite several search requests on the forums, I haven’t found anything. I’m posting in the Windows forum because I have no idea if this is a software, hardware, or another type of problem.
So, for a while now, my children's PC (brand ACER) shuts down by itself between 6:45 and 7:00 in the morning (my daughter is using it at that time, but she hasn’t noted the time more precisely). Normally, it only happens once, but the other day, it occurred again within a short interval. I specify that at this hour, the PC hasn’t had much time to warm up, as she turns it on around 6:00.
After about ten seconds, it “accepts” being restarted (there’s a latency time where it doesn’t respond to the power button)
In the evening, my son sometimes plays for hours... and that never happens, nor during the day.
I want to specify that they have Avast antivirus (thorough scan performed recently) and I regularly run CCleaner and Spybot on it.
If anyone has a bright idea about where to look, it would help us a lot :)
With my thanks
Well, I’m finally signing up for this forum that I regularly consult, and I’d like to thank everyone who shares their advice here, as just reading the topics has often led me to a solution for a problem...
...but right now, it’s truly incomprehensible... and despite several search requests on the forums, I haven’t found anything. I’m posting in the Windows forum because I have no idea if this is a software, hardware, or another type of problem.
So, for a while now, my children's PC (brand ACER) shuts down by itself between 6:45 and 7:00 in the morning (my daughter is using it at that time, but she hasn’t noted the time more precisely). Normally, it only happens once, but the other day, it occurred again within a short interval. I specify that at this hour, the PC hasn’t had much time to warm up, as she turns it on around 6:00.
After about ten seconds, it “accepts” being restarted (there’s a latency time where it doesn’t respond to the power button)
In the evening, my son sometimes plays for hours... and that never happens, nor during the day.
I want to specify that they have Avast antivirus (thorough scan performed recently) and I regularly run CCleaner and Spybot on it.
If anyone has a bright idea about where to look, it would help us a lot :)
With my thanks
23 réponses
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Hello,
sorry for taking so long to respond, still disable the automatic restart so that one day if you have a problem it will be easier to determine.
You should uninstall Firefox and reinstall it, at least the registry will be cleaner. Is the problem still happening on your PC since you plugged it back into the same socket?
Have a nice day.
sorry for taking so long to respond, still disable the automatic restart so that one day if you have a problem it will be easier to determine.
You should uninstall Firefox and reinstall it, at least the registry will be cleaner. Is the problem still happening on your PC since you plugged it back into the same socket?
Have a nice day.
Hi,
I agree with you that I'm sending him off in all directions, but I prefer to give him several solutions, and then if he finds one, he can post it on the forum to share his problem!
Otherwise, if it happened in the afternoon, there might be another issue. I don't think it's due to micro-cuts because if it doesn't happen on other outlets, it must come from something else.
You should download a heat or voltage monitoring software like Everest, take the trial version, run it at startup, and check after half an hour what it displays, for example, the temperature of your components. If one exceeds 65° while not in use, you'll have found your problem!!
There you go!
I agree with you that I'm sending him off in all directions, but I prefer to give him several solutions, and then if he finds one, he can post it on the forum to share his problem!
Otherwise, if it happened in the afternoon, there might be another issue. I don't think it's due to micro-cuts because if it doesn't happen on other outlets, it must come from something else.
You should download a heat or voltage monitoring software like Everest, take the trial version, run it at startup, and check after half an hour what it displays, for example, the temperature of your components. If one exceeds 65° while not in use, you'll have found your problem!!
There you go!
Hi,
I rarely post messages, but I notice that regularly people have strange problems, so I want to add my two cents. You never know if it's a Windows error like a defragmentation that starts in the morning or an update that disables the auto-reboot of Windows after a blue screen, even if it just shuts down.
To disable it, you will right-click on "My Computer," then Properties, then the Advanced tab. After that, in the Startup and Recovery section, you will click on Settings. A window will open, and in the System Failure area, everything should be checked except the automatic reboot.
Then, can you tell me in the System event, which is in Control Panel -> Administrative Tools -> Event Viewer, and look at each event: Application, Security, System, and Internet Explorer, and let me know what is displayed in the time frame when you encounter the problem?
I will check back tomorrow during the day to see what you've written!!!
Well, have a good evening.
I rarely post messages, but I notice that regularly people have strange problems, so I want to add my two cents. You never know if it's a Windows error like a defragmentation that starts in the morning or an update that disables the auto-reboot of Windows after a blue screen, even if it just shuts down.
To disable it, you will right-click on "My Computer," then Properties, then the Advanced tab. After that, in the Startup and Recovery section, you will click on Settings. A window will open, and in the System Failure area, everything should be checked except the automatic reboot.
Then, can you tell me in the System event, which is in Control Panel -> Administrative Tools -> Event Viewer, and look at each event: Application, Security, System, and Internet Explorer, and let me know what is displayed in the time frame when you encounter the problem?
I will check back tomorrow during the day to see what you've written!!!
Well, have a good evening.
Good evening and thank you for these complementary answers.
Indeed, "poupougne" is something I had also thought about... if I look in all directions at once and things get better, I won't know what it was.
So, new development, it happened in the afternoon... but also shortly after starting, like 20 minutes/30 minutes as in the morning. That said, it could be a coincidence? I told the little one to note the exact time but I've had a few hectic days and haven't found the time to check the event log.
It might be a good idea to leave it plugged into the other electrical network for a week where nothing has happened, instead of 24 hours (except that the big extension cord running through the house is not very pleasant). There might be micro-cuts that are so quick that only the computer perceives them?
I will do the manipulations you advised me to do, in any case, it doesn't hurt to try...
To be honest, all this isn't so tragic in this state of affairs, the children are at least learning to save their work properly... but it still bothers me not to know what is happening... because nothing proves that it isn't the first signs of a more serious failure?
Indeed, "poupougne" is something I had also thought about... if I look in all directions at once and things get better, I won't know what it was.
So, new development, it happened in the afternoon... but also shortly after starting, like 20 minutes/30 minutes as in the morning. That said, it could be a coincidence? I told the little one to note the exact time but I've had a few hectic days and haven't found the time to check the event log.
It might be a good idea to leave it plugged into the other electrical network for a week where nothing has happened, instead of 24 hours (except that the big extension cord running through the house is not very pleasant). There might be micro-cuts that are so quick that only the computer perceives them?
I will do the manipulations you advised me to do, in any case, it doesn't hurt to try...
To be honest, all this isn't so tragic in this state of affairs, the children are at least learning to save their work properly... but it still bothers me not to know what is happening... because nothing proves that it isn't the first signs of a more serious failure?
Re....
It no longer seems that the hour matters, but rather the time since the PC has been running.....
Personally, for fun, I would start a timer when turning it on, check how long it runs without any issues, and repeat the process over time to refine the results.....
But it’s true that I have the time to do this kind of stuff and that I hate not understanding, or at least not having tried everything to do so..... I might be "all in" in the end, but I will have tried!
To be continued, then....
Best regards,
@+
It no longer seems that the hour matters, but rather the time since the PC has been running.....
Personally, for fun, I would start a timer when turning it on, check how long it runs without any issues, and repeat the process over time to refine the results.....
But it’s true that I have the time to do this kind of stuff and that I hate not understanding, or at least not having tried everything to do so..... I might be "all in" in the end, but I will have tried!
To be continued, then....
Best regards,
@+
Re...
I apologize BEFORE asking this: can we consider that the "young girl" is "reliable": let me explain: can she do anything other than her job and use these interruptions as an excuse not to show what she hasn't done? At certain ages, even a normal kid can have a few "little quirks" in their head.... ;) This being a last resort, but still....?!
Please don't take offense at my question, my daughter would spend up to 10 PM RIGHT away on the internet at the beginning of this "system," because the connection was quite unreliable, and she preferred not to disconnect, despite the lack of unlimited plans and even ADSL at that time, rather than struggling to reconnect! (1998: about 800 francs per MONTH for phone communications!) ...! ;)
Best regards,
@+
I apologize BEFORE asking this: can we consider that the "young girl" is "reliable": let me explain: can she do anything other than her job and use these interruptions as an excuse not to show what she hasn't done? At certain ages, even a normal kid can have a few "little quirks" in their head.... ;) This being a last resort, but still....?!
Please don't take offense at my question, my daughter would spend up to 10 PM RIGHT away on the internet at the beginning of this "system," because the connection was quite unreliable, and she preferred not to disconnect, despite the lack of unlimited plans and even ADSL at that time, rather than struggling to reconnect! (1998: about 800 francs per MONTH for phone communications!) ...! ;)
Best regards,
@+
if your pc was just on, I find it a bit warm but it's not alarming yet.
you did well to update
with Everest you have a function that allows you to check if your pc is stable and to push your pc to the max, is that what you used?
you did well to update
with Everest you have a function that allows you to check if your pc is stable and to push your pc to the max, is that what you used?
No, I haven't used it; I was somewhat advised against it: in fact, I had the chance to be in contact on TS with someone who knows very well about processors and computers in general, a pro - and besides the checks you had me do here, he had me do some very pointed ones live, via Everest. We didn't find anything relevant.
This temperature worried me, but according to its documentation, it is normal for this particular generation of processors (he told me they were real "toasters")... He nevertheless advised a good cleaning! (I've already bought the air can, just need to find a moment :)
With the updates I've made (going through Windows Update + graphics card and screen drivers), the problem hasn't occurred for several days. According to him, it could therefore come from "absolutely anything," probably not serious and not really traceable.
So I'm going to mark the problem as resolved while thanking you. Plus, I learned in the process how to use Everest, which is really nice as a monitoring software; you feel significantly less "blind" about what's going on inside... and several little system utilities... so thanks also for these good tips!
This temperature worried me, but according to its documentation, it is normal for this particular generation of processors (he told me they were real "toasters")... He nevertheless advised a good cleaning! (I've already bought the air can, just need to find a moment :)
With the updates I've made (going through Windows Update + graphics card and screen drivers), the problem hasn't occurred for several days. According to him, it could therefore come from "absolutely anything," probably not serious and not really traceable.
So I'm going to mark the problem as resolved while thanking you. Plus, I learned in the process how to use Everest, which is really nice as a monitoring software; you feel significantly less "blind" about what's going on inside... and several little system utilities... so thanks also for these good tips!
Ok, well I wish you good luck with the cleaning. I use Everest to perform overclocking with my PC to measure its stability and temperature in real time
I wish you a good weekend.
I wish you a good weekend.
Hi,
I don't know if it's fixed, but when it happened to me, it was a hardware issue on the motherboard. There were some swollen capacitors...
After changing them, no more problems...
Bye,
I don't know if it's fixed, but when it happened to me, it was a hardware issue on the motherboard. There were some swollen capacitors...
After changing them, no more problems...
Bye,
Yes, it’s fixed...
But the real solution didn’t come until several weeks later: sometimes (but not always) the processor fan wouldn’t start... so the “fixed time” was because the computer was also on at a fixed time... and when the fan didn’t start, there would be a security reboot, after which the fan usually started normally
In fact, it was slowed down by micro dust in the mechanism, which was hindering it... when the processor was cold, it didn’t react well...
This was resolved by simply changing the fan :)
And for that matter, I really learned to monitor the temperature of our computers (we had the exact same issue recently with a graphics card)
Thanks again
Lohiel
But the real solution didn’t come until several weeks later: sometimes (but not always) the processor fan wouldn’t start... so the “fixed time” was because the computer was also on at a fixed time... and when the fan didn’t start, there would be a security reboot, after which the fan usually started normally
In fact, it was slowed down by micro dust in the mechanism, which was hindering it... when the processor was cold, it didn’t react well...
This was resolved by simply changing the fan :)
And for that matter, I really learned to monitor the temperature of our computers (we had the exact same issue recently with a graphics card)
Thanks again
Lohiel
It's true, you said this:
>>It doesn't seem like the hour matters anymore, but rather the time since the PC has been running.....
that was the right track, you had a good instinct...
but since it was a bit complex at that time (most of the time just before school, when I'm usually too busy to focus on a computer problem), I couldn't follow it through to the end... :/
and it was when it started happening at different times that I thought about running the PC open and watching what was happening inside when we turned it on... and there, it became obvious...
actually, a silly problem :)
thank you for your attentive look and insight, even though I couldn't make the most of it properly!
Lo
>>It doesn't seem like the hour matters anymore, but rather the time since the PC has been running.....
that was the right track, you had a good instinct...
but since it was a bit complex at that time (most of the time just before school, when I'm usually too busy to focus on a computer problem), I couldn't follow it through to the end... :/
and it was when it started happening at different times that I thought about running the PC open and watching what was happening inside when we turned it on... and there, it became obvious...
actually, a silly problem :)
thank you for your attentive look and insight, even though I couldn't make the most of it properly!
Lo
Hi, It's a problem with your scheduled tasks in the control panel. Let me explain the thing: you created a scheduled task with SHUTDOWN (this little application is found in the Windows folder and is used to shut down the PC) at the time your PC shuts down. Well, the solution is simple: you need to go to the Task Scheduler in the control panel and then send me the names of the files you find, and I will tell you which file to delete. I hope your problem gets resolved as soon as possible. See you soon, and I'm waiting for your response.
Cheers!
Cheers!
thank you, but this story is old now (late 2008)
if you read the four messages above yours, you will see that it has been resolved (security reboot due to overheating)... it's worth mentioning that since then the PC has been working fine with its big fan, even though it is now assigned to tasks that require less graphical power, as it is the oldest in the house...
thank you again
lo
if you read the four messages above yours, you will see that it has been resolved (security reboot due to overheating)... it's worth mentioning that since then the PC has been working fine with its big fan, even though it is now assigned to tasks that require less graphical power, as it is the oldest in the house...
thank you again
lo
Hi...
I think we should proceed by elimination(s)...
First of all, could you plug this PC into a different electrical outlet that is on a different circuit (check by turning off the circuit breaker for THIS CIRCUIT)...
It could be a machine, a heater... that, when starting up, lowers the voltage on this circuit...
And if you only turn it on AFTER 7 o’clock, but not much later, what happens?
Do both children use the same software or not...
A few surveys to do, but it does seem strange, unless you forgot to tell us a “little thing,” but which one?!
Happy hunting!
Best regards,
See you later
I think we should proceed by elimination(s)...
First of all, could you plug this PC into a different electrical outlet that is on a different circuit (check by turning off the circuit breaker for THIS CIRCUIT)...
It could be a machine, a heater... that, when starting up, lowers the voltage on this circuit...
And if you only turn it on AFTER 7 o’clock, but not much later, what happens?
Do both children use the same software or not...
A few surveys to do, but it does seem strange, unless you forgot to tell us a “little thing,” but which one?!
Happy hunting!
Best regards,
See you later
Yes, it does seem strange, especially if it happens at fixed times.
I’ve seen this on the forum before, but unfortunately, due to a lack of updates from the person who was seeking help, I never found out what their issue was. However, the idea of trying a different line would be wise, in my opinion.
Otherwise, check the conditions under which this PC shuts down! Does it shut down properly? Is it a forced shutdown of programs and services or a normal one? Maybe there’s an error message at startup?
Also, I have a Dell that has some sort of timer in the BIOS that allows it to be turned on and off at certain times. That could be a lead too.
--
The important thing is to keep your feet on the ground.
I’ve seen this on the forum before, but unfortunately, due to a lack of updates from the person who was seeking help, I never found out what their issue was. However, the idea of trying a different line would be wise, in my opinion.
Otherwise, check the conditions under which this PC shuts down! Does it shut down properly? Is it a forced shutdown of programs and services or a normal one? Maybe there’s an error message at startup?
Also, I have a Dell that has some sort of timer in the BIOS that allows it to be turned on and off at certain times. That could be a lead too.
--
The important thing is to keep your feet on the ground.
I may have thought, perhaps in error, that it was a problem of transitioning from off-peak hours to regular hours. It may seem ridiculous, but who knows?
--
The important thing is to keep your feet on the ground.
--
The important thing is to keep your feet on the ground.
Thank you for these answers...
I indeed have a good-sized extension cord that would allow me to plug the PC into another electrical zone of the house (there are three)... but I thought to ask her this morning if the desk lamp next to her had a slight lighting modification, a voltage drop, at the moment it happened, and she assured me that no... we will still try tomorrow morning (and I will post here).
The switch from night rate to day rate occurs at 6 a.m., well before... it switches the heating to day mode, but as far as I’m concerned, I haven’t programmed anything special at that time (and by the way, I’m not a fan of appliances, so we don’t have much other than a fairly basic washing machine).
But it turns off all of a sudden. Indeed, like a power failure or a “brutal event.” And recently, it happened twice, therefore.
Otherwise, yes, I also asked her: it happens while she’s using any game or software, browsing the net, etc.
And after around 7 a.m., nothing like that happens anymore... but I should ask the little one to note the exact time each time, because she only gives me a time range - and if it really happens every morning for a few days... I will interrogate her :) again when she gets back from school...
On the other hand, my son confirmed to me that this never happens in the afternoon or evening.
This France Info chronicle alerted me to the new viruses whose principle is rather to remain undetected to use your resources or collect information without your knowledge - and that there are still some that are completely undetectable (listen to audio file):
http://www.france-info.com/spip.php?article119199
I am of course wondering about something like that which could evade Avast, but create a conflict somewhere in the computer by triggering it.
Anyway, as you say, it’s really curious...
I indeed have a good-sized extension cord that would allow me to plug the PC into another electrical zone of the house (there are three)... but I thought to ask her this morning if the desk lamp next to her had a slight lighting modification, a voltage drop, at the moment it happened, and she assured me that no... we will still try tomorrow morning (and I will post here).
The switch from night rate to day rate occurs at 6 a.m., well before... it switches the heating to day mode, but as far as I’m concerned, I haven’t programmed anything special at that time (and by the way, I’m not a fan of appliances, so we don’t have much other than a fairly basic washing machine).
But it turns off all of a sudden. Indeed, like a power failure or a “brutal event.” And recently, it happened twice, therefore.
Otherwise, yes, I also asked her: it happens while she’s using any game or software, browsing the net, etc.
And after around 7 a.m., nothing like that happens anymore... but I should ask the little one to note the exact time each time, because she only gives me a time range - and if it really happens every morning for a few days... I will interrogate her :) again when she gets back from school...
On the other hand, my son confirmed to me that this never happens in the afternoon or evening.
This France Info chronicle alerted me to the new viruses whose principle is rather to remain undetected to use your resources or collect information without your knowledge - and that there are still some that are completely undetectable (listen to audio file):
http://www.france-info.com/spip.php?article119199
I am of course wondering about something like that which could evade Avast, but create a conflict somewhere in the computer by triggering it.
Anyway, as you say, it’s really curious...
Ok, so you’ve really done quite a bit of research on the problem apparently! So yes, if the PC really shuts down abruptly, you should normally get a message saying that the system has shut down unexpectedly or something along those lines. You might even get a notification in the system logs? Right-click on "This PC" -> Manage -> Event Viewer...
Regarding software, you might want to look into a poorly configured parental control software or check the task scheduler. As for viruses, I don't believe in that too much because usually these kinds of programs prefer the PCs to be on, and if there is a software conflict, it often translates into an error message in a small window like "The memory could not be 'written' or 'read'" (The memory could not be "read"), or even blue screens!
Your problem is quite unusual after all. I hope for your sake that you find a solution and that you'll share it with us. Good luck with your investigations.
--
The important thing is to keep your feet on the ground.
Regarding software, you might want to look into a poorly configured parental control software or check the task scheduler. As for viruses, I don't believe in that too much because usually these kinds of programs prefer the PCs to be on, and if there is a software conflict, it often translates into an error message in a small window like "The memory could not be 'written' or 'read'" (The memory could not be "read"), or even blue screens!
Your problem is quite unusual after all. I hope for your sake that you find a solution and that you'll share it with us. Good luck with your investigations.
--
The important thing is to keep your feet on the ground.
Bonjour et merci :)
Well, first, with the PC plugged into a different power outlet, nothing happened
I’m putting it back on its usual socket and we’ll see if it happens again tomorrow morning
Then, I wondered if the time that the little one gave me was accurate for the “cut-off” on 09.04: indeed, when I heard her complaining that she had lost all her ongoing work, I was about to get up... and I rarely get up before 7:15... so I would lean towards saying it happened rather (at least for that day) between 7:00 and 7:15
After that, I went to do some copy-pasting in the event viewer... and I found quite a few things around 7:11... I copied everything that seemed to have a slightly different meaning from the rest, given that there would be pages and pages to say that this or that was activated or stopped normally...
Here is the result (I’m also putting antivirus because there are error reports - on the other hand, there is nothing for internet explorer - unless I didn’t find it - if it’s about the browser: she doesn’t use IE but Firefox)
I hope I haven’t forgotten or mixed anything up because I moved up and down a lot to try to find the relevant stuff... but in such a mass of information, it’s not simple (and I don’t have the “nose” of the IT Sherlock Holmes that you are ^^ )
________________________________________________
Event viewer
ACEE Event log: the latest events date from 20.07.2007
**************************************************
Antivirus (in order from most recent to oldest)
Event type: Error
Event source: Application Error
Event category: None
Event ID: 1000
Date: 09/04/2008
Time: 07:17:17
User: N/A
Computer: SKYWALKER
Description:
Faulting application firefox.exe, version 1.8.20080.31114, faulting module quicktime.qts, version 7.4.1.14, fault address 0x00afb895.
For more information, see the Help and Support Center at https://support.microsoft.com/en-us
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 38 30 2e 33 31 31 31 34 80.31114
0030: 20 69 6e 20 71 75 69 63 in quic
0038: 6b 74 69 6d 65 2e 71 74 ktime.qt
0040: 73 20 37 2e 34 2e 31 2e s 7.4.1.
0048: 31 34 20 61 74 20 6f 66 14 at of
0050: 66 73 65 74 20 30 30 61 fset 00a
0058: 66 62 38 39 35 0d 0a fb895..
*****
Event type: Information
Event source: avast!
Event category: Client
Event ID: 90
Date: 09/04/2008
Time: 07:11:32
User: N/A
Computer: SKYWALKER
Description:
There is a new version of the program available on the Internet.
*****
Event type: Information
Event source: iPod Service
Event category: None
Event ID: 0
Date: 09/04/2008
Time: 07:11:02
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (0) in the source (iPod Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: Service started.
*****
Event type: Information
Event source: iPod Service
Event category: None
Event ID: 0
Date: 09/04/2008
Time: 07:11:02
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (0) in the source (iPod Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: Service started.
*****
Event type: Information
Event source: SecurityCenter
Event category: None
Event ID: 1800
Date: 09/04/2008
Time: 07:10:51
User: N/A
Computer: SKYWALKER
Description:
The Windows Security Center service has started.
For more information, see the Help and Support Center at https://support.microsoft.com/en-us
*****
Event type: Information
Event source: Bonjour Service
Event category: None
Event ID: 1
Date: 09/04/2008
Time: 07:10:48
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (1) in the source (Bonjour Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: mDNSResponder started
.
*****
Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2003
Date: 09/04/2008
Time: 07:10:25
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2003) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: The event log file is corrupted..
*****
Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2002
Date: 09/04/2008
Time: 07:10:25
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2002) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: The event log file is corrupted..
*****
Event type: Information
Event source: avast!
Event category: Client
Event ID: 90
Date: 09/04/2008
Time: 06:41:31
User: N/A
Computer: SKYWALKER
Description:
There is a new version of the program available on the Internet.
*****
Event type: Information
Event source: iPod Service
Event category: None
Event ID: 0
Date: 09/04/2008
Time: 06:40:23
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (0) in the source (iPod Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: Service started.
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Event type: Information
Event source: SecurityCenter
Event category: None
Event ID: 1800
Date: 09/04/2008
Time: 06:40:19
User: N/A
Computer: SKYWALKER
Description:
The Windows Security Center service has started.
For more information, see the Help and Support Center at https://support.microsoft.com/en-us
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Event type: Information
Event source: Bonjour Service
Event category: None
Event ID: 1
Date: 09/04/2008
Time: 06:40:17
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (1) in the source (Bonjour Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: mDNSResponder started
.
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Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2003
Date: 09/04/2008
Time: 06:40:07
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2003) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: The event log file is corrupted..
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Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2002
Date: 09/04/2008
Time: 06:40:07
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2002) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The information following is part of the event: The event log file is corrupted..
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Well, first, with the PC plugged into a different power outlet, nothing happened
I’m putting it back on its usual socket and we’ll see if it happens again tomorrow morning
Then, I wondered if the time that the little one gave me was accurate for the “cut-off” on 09.04: indeed, when I heard her complaining that she had lost all her ongoing work, I was about to get up... and I rarely get up before 7:15... so I would lean towards saying it happened rather (at least for that day) between 7:00 and 7:15
After that, I went to do some copy-pasting in the event viewer... and I found quite a few things around 7:11... I copied everything that seemed to have a slightly different meaning from the rest, given that there would be pages and pages to say that this or that was activated or stopped normally...
Here is the result (I’m also putting antivirus because there are error reports - on the other hand, there is nothing for internet explorer - unless I didn’t find it - if it’s about the browser: she doesn’t use IE but Firefox)
I hope I haven’t forgotten or mixed anything up because I moved up and down a lot to try to find the relevant stuff... but in such a mass of information, it’s not simple (and I don’t have the “nose” of the IT Sherlock Holmes that you are ^^ )
________________________________________________
Event viewer
ACEE Event log: the latest events date from 20.07.2007
**************************************************
Antivirus (in order from most recent to oldest)
Event type: Error
Event source: Application Error
Event category: None
Event ID: 1000
Date: 09/04/2008
Time: 07:17:17
User: N/A
Computer: SKYWALKER
Description:
Faulting application firefox.exe, version 1.8.20080.31114, faulting module quicktime.qts, version 7.4.1.14, fault address 0x00afb895.
For more information, see the Help and Support Center at https://support.microsoft.com/en-us
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 38 30 2e 33 31 31 31 34 80.31114
0030: 20 69 6e 20 71 75 69 63 in quic
0038: 6b 74 69 6d 65 2e 71 74 ktime.qt
0040: 73 20 37 2e 34 2e 31 2e s 7.4.1.
0048: 31 34 20 61 74 20 6f 66 14 at of
0050: 66 73 65 74 20 30 30 61 fset 00a
0058: 66 62 38 39 35 0d 0a fb895..
*****
Event type: Information
Event source: avast!
Event category: Client
Event ID: 90
Date: 09/04/2008
Time: 07:11:32
User: N/A
Computer: SKYWALKER
Description:
There is a new version of the program available on the Internet.
*****
Event type: Information
Event source: iPod Service
Event category: None
Event ID: 0
Date: 09/04/2008
Time: 07:11:02
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (0) in the source (iPod Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: Service started.
*****
Event type: Information
Event source: iPod Service
Event category: None
Event ID: 0
Date: 09/04/2008
Time: 07:11:02
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (0) in the source (iPod Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: Service started.
*****
Event type: Information
Event source: SecurityCenter
Event category: None
Event ID: 1800
Date: 09/04/2008
Time: 07:10:51
User: N/A
Computer: SKYWALKER
Description:
The Windows Security Center service has started.
For more information, see the Help and Support Center at https://support.microsoft.com/en-us
*****
Event type: Information
Event source: Bonjour Service
Event category: None
Event ID: 1
Date: 09/04/2008
Time: 07:10:48
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (1) in the source (Bonjour Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: mDNSResponder started
.
*****
Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2003
Date: 09/04/2008
Time: 07:10:25
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2003) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: The event log file is corrupted..
*****
Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2002
Date: 09/04/2008
Time: 07:10:25
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2002) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: The event log file is corrupted..
*****
Event type: Information
Event source: avast!
Event category: Client
Event ID: 90
Date: 09/04/2008
Time: 06:41:31
User: N/A
Computer: SKYWALKER
Description:
There is a new version of the program available on the Internet.
*****
Event type: Information
Event source: iPod Service
Event category: None
Event ID: 0
Date: 09/04/2008
Time: 06:40:23
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (0) in the source (iPod Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: Service started.
*****
Event type: Information
Event source: SecurityCenter
Event category: None
Event ID: 1800
Date: 09/04/2008
Time: 06:40:19
User: N/A
Computer: SKYWALKER
Description:
The Windows Security Center service has started.
For more information, see the Help and Support Center at https://support.microsoft.com/en-us
*****
Event type: Information
Event source: Bonjour Service
Event category: None
Event ID: 1
Date: 09/04/2008
Time: 06:40:17
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (1) in the source (Bonjour Service) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: mDNSResponder started
.
*****
Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2003
Date: 09/04/2008
Time: 06:40:07
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2003) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The following information is part of the event: The event log file is corrupted..
*****
Event type: Information
Event source: EAPOL
Event category: None
Event ID: 2002
Date: 09/04/2008
Time: 06:40:07
User: N/A
Computer: SKYWALKER
Description:
The description for Event ID (2002) in the source (EAPOL) could not be found. The local computer may not have the required registry information or libraries to display messages originating from a remote computer. You may be able to use the /AUXSOURCE= option to retrieve this description. Refer to Help and Support for more details. The information following is part of the event: The event log file is corrupted..
*****
Re.....
Personally, I would have avoided manipulating in every direction AT THE SAME TIME, because when it works again, no one will know which manipulation made it work again!!!! And next time, if necessary, the problem will still be WHOLE!
But that's just my opinion, as it's true that the important thing is that it works again, but oh well......! ;)
Best regards,
@+
Personally, I would have avoided manipulating in every direction AT THE SAME TIME, because when it works again, no one will know which manipulation made it work again!!!! And next time, if necessary, the problem will still be WHOLE!
But that's just my opinion, as it's true that the important thing is that it works again, but oh well......! ;)
Best regards,
@+
- 1
- 2
Suivant
People who know how to configure a BIOS don't really come by here (it's seriously lacking, by the way, sometimes :)... but thanks for the info.
Task scheduler and parental control, I don't use them (okay fine ... -_° ... but I'm trying to teach them to use the internet wisely, explain the dangers to them, rather than set up a complex machine... and overall I know what they're up to)
Well, we connected a cable to a different zone, as advised, to see if it happens again... if there's no problem, we’ll switch back to the normal zone (and in any case: I asked the little one to note the exact time, because her explanations are still a bit vague)...
I also looked at the event log (super useful, I didn't know about it):
there were two errors in programs around that time, one on Firefox, the other on Service Control Manager (?)
Otherwise, nothing unusual... to be continued then :)
Thanks again!
If it still doesn't work, you have the option to change its time by "tricking" it, to see if the problem also changes time or not...
To be continued...
Best regards,
See you later