Computer time changes by itself Solved/Closed

Question

Hello everyone,
I have a little problem that's starting to annoy me!
This morning I turned on my laptop (ASUS M60J-022V, running Windows 7 64-bit, purchased in November 2009) and Windows displays this date "September 22, 2009 3:58 PM" instead of "January 21, 2010 7:58 AM".
It often happens that the PC jumps forward a day by itself, but this is the first time I've experienced such a large discrepancy.
When I turned it back on this morning, I was at my school connected to the network, but the network time is correct (checked on a PC that synchronizes with it).
With my old PC, this never happened, does anyone know where this might come from?
It doesn't seem to be a virus (Antivirus used).

Thank you

Have a nice day.

Configuration: Windows 7

porto.gy · Accepted Answer

One day I was using a computer running XP, and by chance, I checked the configuration of the "Windows Time" component (Control Panel > Administrative Tools > Services > Windows Time), and the "Startup Type" option for this component was set to "Automatic".

Out of curiosity, I went back to check the configuration of this component on my Asus running Win7, and it was set to "Manual" (I have never touched this setting since purchase). So I changed it to "Automatic". Since then, the clock has not been changing.
To be honest, I'm not sure if it's really due to this service component; at least it has been working up until now.

As for the bug described by maxime1818, it's true that this ASUS would shut down on its own (not just the screen, but the computer) even when I only had Internet Explorer open. After a complete reinstall to factory settings and the Windows updates, that seems to have been resolved.

Here's a lead that I'm sharing with everyone.

Derice · Answer

If it's not coming from the network because I've checked with another computer, I would say it could be the BIOS battery of the laptop. Assuming there is a battery, that's all I can see. It could also come from the network if your laptop is on your school's domain and there's a server; check if that server is set to the correct time.

gégé · Answer

Salut, vérifie l'heure de ton BIOS au cas où et compare avec ton horloge.

gégé · Answer

You are well synchronized with time.windows.com.

gégé · Answer

At school, are you on an internal server or on the internet?

frog64 · Answer

Hello,
I have an Asus M60J-JX022V running Windows Seven 64 bits, manufactured in October 2009, purchased at the end of December 2009, and it exhibits exactly the same issues as yours:
- random changes in the date (often adds 1 day without changing the time)
- one morning in January, I also found myself at 22/09/09 at 4:45 PM while it was actually morning, around 8 AM
I contacted Asus about the issue, and they replied that I need to send the laptop back to them because it’s a battery and BIOS problem. Given the various forums, the Asus customer service doesn’t seem great (very long delays and often unresolved issues...) Therefore, I’m not quite sure what to do... the PC is under warranty, and I've never encountered this problem with another computer!
Have you found a solution to our common problem?

Thank you in advance!

Have a nice day.

Derice · Answer

You need to change the BIOS battery, that's what they told you, so apart from changing the BIOS battery, there's nothing else to do... I don't know why you're looking for trouble when the solution is given to you...
--
P7P55D deluxe, I5 750, DDR3 corsair 1333Mhz, HD4890 Saphire

frog64 · Answer

Hello Derice,

Since gtaman encountered the same problem, I tend to think that we ended up with a bad batch... and I don't really trust Asus customer service. Let me explain:
My first phone contact with customer service regarding this issue dates back to the end of January 2010: the technician told me to format and restore the default settings to resolve the random clock malfunctions! I'm not very knowledgeable about computers, so I carried out the requested operation. I should mention that I have 2 HDDs. The reinstall occurred on the 2nd disk (where I had my backups..., so I lost them... grrrr!) despite my selection to install on C!
Yesterday, I got a different story from customer service: BIOS + battery!
How can I be sure that the problem will be resolved permanently? If it comes from the BIOS battery and their stock of batteries is faulty, I’ll have to send the laptop back to them in a month!!! I checked their site and I have the latest version of the BIOS!
Moreover, I want to point out that this laptop is a work tool, so I would like to be certain about the diagnosis and the repair.
Thank you!

kamal012 · Answer

change the BIOS battery -- **everyone likes peace**

frog64 · Answer

You're welcome!

frog64 · Answer

I'm sorry to bother you ... but I need a little clarification: if I open the laptop under warranty (purchased on 12/30/09!) to change the battery, will my warranty be void?
Additionally, I have never disassembled a laptop... how can I find information regarding the type of motherboard installed so I can download a diagram that will inform me about the accessibility of the BIOS battery!
Thank you!

kamal012 · Answer

For the guarantee, I have no idea and for the battery, here http://www.vista-xp.fr/forum/topic5784.html -- **everyone likes peace**

Derice · Answer

If I tell you the BIOS battery, it's because I've already mentioned it at the very beginning of this post, but since some people don't take the time to read, they can't find the solution. The BIOS battery is always accessible without damaging the warranty. I had to reset a BIOS on a laptop. I simply unscrewed what was possible, disassembled it, looked to see if I could see the battery, and if it wasn't there, I closed it up and screwed it back together, then I went to another spot to avoid mixing up the screws.
--
P7P55D deluxe, I5 750, DDR3 corsair 1333Mhz, HD4890 Saphire

frog64 · Answer

Thank you for these valuable tips, Derice! I'm going to try to take it apart (it's a first for me!). If it avoids 3 to 6 weeks of being immobilized in customer service, it's worth trying!

porto.gy · Answer

Hello everyone,
I have the same model of laptop (Asus M60J-JX022V running Windows 7 - 64 bits) purchased around the same time as frog64, and I have the exact same problem. We really are unlucky!!
Could you report back, frog64 and gtaman, in this series of questions, if you resolved the issue by changing the battery??

Thank you all!

gtaman · Answer

I always have the same problem, but I have to say that I haven't changed anything! I should bring it back to FNAC for customer service, but I don't feel like it right now, especially since I need to make sure they understand it’s the BIOS battery and not another problem!!!
Has anyone solved the problem by replacing the battery?

Derice · Answer

Of course it solves the problem, otherwise we wouldn't provide this solution... -- P7P55D deluxe, I5 750, DDR3 Corsair 1333MHz, HD4890 Sapphire

porto.gy · Answer

Hello everyone,
Thank you for suggesting this test procedure. I tried it and got the same result: the time in the BIOS is correct. Well, for now, I can’t do anything since the computer is my everyday work tool. Maybe one day I'll take it to the Asus service center if the opportunity arises, or just change the battery like Derice suggested. In any case, thank you to everyone who offered solutions.

LeBEn · Answer

Hello,
I have the same problem with my ASUS M60J-022V running Windows Seven 64-bit from November 2009, and I have the same issue of random and unexpected time changes. However, I have one thing to add: this problem ONLY occurs WHEN the PC is connected to the web (WiFi or LAN). If I’m not connected, there’s no problem...
Can someone please respond to this crazy issue that has been driving me crazy for too long?
THANKS in advance
LeBEn

kiki · Answer

http://www.crium.univ-metz.fr/docs/system/synchro/

Simply resynchronize with "NET STOP/START Win32Time".
The date and time are linked to the time zone and the time is set to the time server time.windows.com

If there are issues, you can use another server, for example: 0.fr.pool.ntp.org
https://www.pool.ntp.org/zone/fr

Best regards,

maxime1818 · Answer

I have exactly the same computer as all of you (ASUS M60J-022V purchased in November 2009) and I also have this issue with the time and date. Frankly, given your responses, I am really disgusted. Not having my computer for 3 weeks for repairs is not feasible!! :s While I'm at it, I also have another bug with this computer, the screen goes off and the computer crashes (+ unpleasant noise) from time to time when I watch videos with Windows Media Player or streaming. Does this happen to you too? I have also had blue screen bugs while gaming.  Thank you in advance for your responses.

porto.gy · Answer

Asus has released a BIOS update "M60JAS.212" on their site for buyer members, which apparently addresses the issue.

porto.gy · Answer

After downloading the new BIOS image, run a firmware program "WinFlash" that is normally provided with the computer. Start>Asus Utility>WinFlash. When starting this program, you will be prompted to open the BIOS image, so choose the one you just downloaded. Then WinFlash will display the current BIOS at the top and the new BIOS image at the bottom. Click "Flash" at the bottom and a few moments later, you will be prompted to restart the computer. That's all.

Computer time changes by itself

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