Freebox HD stuck on "network"

Solved/Closed

asgard_13 -
Jo - 15 Oct 2019 at 22:14

Hello,

I've had the Freebox for almost 8 months now, and apart from the installation, everything has gone smoothly. Two days ago, when I turned on the TV, I encountered a strange message, something like "server connection.... blah blah blah" on 3 lines and nothing for an hour, so I unplugged the power and plugged it back in, the "Freebox" message appears, followed by "network" and then... nothing.

However, my internet connection is working fine, but my phone has no tone, nothing, it's dead silent.

Of course, Free offers no service to contact them, not by phone (well, there is, but it's super expensive) and (the irony) not by email either.

So there it is, if anyone can tell me what to do, I'm keeping my eyes wide open...

PS: it only took me 15 minutes to set up the Neuf box for someone else without any issues... it's a slight feeling of having been taken for a ride by Free anyway...

Configuration: Windows XP Internet Explorer 6.0

Liens connexes:

NETWORK CABLE - FREEBOX
Freebox WiFi password
Free: Associating with the Freebox server in progress
Find the Freebox security key
Freebox TV locked step 2 or NETWORK
I'm connected to WiFi but the internet is not available.

41 réponses

Réponse 1 / 41

Meilleure réponse

La meilleure réponse est la réponse qui a été validée par nos équipes.

approuvée par Jean-François Pillou

If your TV box is stuck on the "Freebox" or "Network" message instead of displaying channels, it may be a firmware update issue. It is therefore advisable to perform a hard reboot of the HD box. To do this:

Connect your HD box via Ethernet (mandatory).
Unplug your HD box from the power source.
Press the middle button on the HD box.
Reconnect the HD box while holding down this button.
Wait for the red light to turn on before releasing the button.

The initialization and update sequence will restart from scratch.

Resolve the issue

641

willily

Simple, fast, and most importantly, EFFECTIVE!!! I approve of this solution.

Thanks, my friend!

korrigan 83

Thank you, it works and it saves me from getting annoyed.

Réponse 2 / 41

danboy

Hello everyone,

I also had this issue, which is the "Network" message stuck on my HD.

I had properly activated my router and my WIFI on the FREE website. But nothing worked, still stuck when I wanted to watch TV.
I performed a firmware update, but still the same thing... Stuck.

When I attempted one last manipulation, which solved everything!!!
The two cables going from the freeplug to the freebox telephony box (the one displaying the time), instead of plugging the big gray cable into the port labeled "Ethernet", I plugged it next to it, into one of the four ports of the switch.
As for my HD, I properly connected the gray cable from my second freeplug to "Ethernet", and MIRACLE... it works!! VIDEO, then RockNRoll!!! :)

Afterwards, you have a small LED that lights up, but it's nothing, you just need to disable the options on the free websites for those who might be bothered by it...

108

neeko

Hello
I had the same problem at my dad's and your solution worked right away
so BRAVO
and thank you

Faihay

Thank you so much to danboy for the proposed solution.. I've been looking since yesterday and it's the only method that worked!!!!!

PEDRO1945

Good evening,
same problem unlocked for 2 days and with rechecking it works,
thank you for the information and best regards.

boulettegentille

Nothing is working for me, neither changing the gray Ethernet cable to one of the 4 ports nor reconnecting the two plugs; the network display persists. Just before losing my TV, there was a message regarding the hard drive of my TV—could that be related?

deed

freebox HD stuck on network
I tested your solution danboy and it works great, the HD TV box is no longer stuck on network!
For those who haven't read your message, I'll remind Danboy's procedure

"The 2 cables going from the freeplug to the freebox telephone box (the one where the time is displayed),
instead of connecting the big gray cable to the spot labeled "Ethernet", I plugged it next to it, into one of the 4 ports of the switch.
As for my HD, I properly connected the gray cable from my 2nd freeplug to "Ethernet", and MIRACLE ... it works!! VIDEO, then RockNRoll!!! :) "

Réponse 3 / 41

stphanie

- Plug each Freeplug unit into an electrical outlet WITHOUT connecting it to the Ethernet or power connectors of the Freebox (ADSL or HD)
2 - Wait until the first green LED on each unit is solid (this may take a few seconds)
3 - Once the green LED is solid on each unit, you need to pair the two units together. On the first unit, press and hold the black button for 3 seconds, then release it. Once the button is released, the orange LED begins to flash.
4 - Once the orange LED is flashing, you have exactly two minutes to press and hold the black button on the other unit for 3 seconds so that the two Freeplugs recognize each other.
5 - The two Freeplugs are paired when the green and orange LEDs are solid on each unit. Only at this point can you connect the Ethernet and power plugs to each unit, ADSL and HD.

boulettegentille

finally the TV works
I had never noticed that the green and orange were fixed
I thought the green was fixed and the orange was off
thank you thank you thank you I was feeling bad at the approach of all digital!

Mat

Thank you for the help!

djoudjou

Merci beaucoup, tu as assuré, tu m'as sauvé, j'allais péter un plomb, merci encore.

mac

Finally, it's working after a day of hassle.

chalini

too good Steph it works thanks

Réponse 4 / 41

jj64

Hello,

Everyone who has a problem with the Freebox (the HD box to be precise), go to the Univers Freebox website whose address is here, everything is well explained: just connect your HD box with the Ethernet cable (mandatory), then unplug the power cable, then press (while the box is off) the middle button (to reboot) while keeping it pressed, plug the power cable back in while still holding the middle button for about three seconds, and you will see that the update will start (step 1 2 3 ...), it worked the first time for me, I hope it does for you too...

lily

Hello,
I am in the process of rebooting (step 2, I hope it doesn’t get stuck indefinitely...).
Will rebooting risk erasing the recordings on the hard drive?
Thanks in advance!

Réponse 5 / 41

kewau

Despite several hard reboots and firmware updates, my Freebox HD remains stuck on the network message when I try to connect it to Wi-Fi. I've looked at many blogs without finding any answers to my problem. Does anyone have a solution? Thank you in advance.

nathoum

Me too, since this morning my Freebox isn't working, it stays stuck on the network, except when it's right next to the ADSL box. I don't understand either.

Réponse 6 / 41

polo696

I'm having the issue of my freebox HD getting stuck on "NETWORK" since the update this afternoon, and yet I've hard rebooted my adsl freebox and rebooted my freebox HD twice, what am I doing wrong? :(

gastronef

Good evening, I have the same problem at the same time, and even after two hard reboots, nothing works, the FHD stays on the network while being directly connected to the ADSL box. GRRRRrrrrr....

Antoine

Same problem, hard reboots don't help. I think we'll have to wait...

panpan

Hello, I have the same problem and it works when the Freebox HD is next to the other one.

Réponse 7 / 41

Cycy

I also had the problem last night, updates, then STUCK on Network.
I tried to restart this morning but the same problem persists....

Réponse 8 / 41

necron

Hello everyone, I had the same problem recently. Here’s how I proceeded:
Press and hold the wifi box of the Free ADSL connected to the computer for 5 seconds and release: the light blinks
Press and hold the wifi box of the Free TV for 5 seconds, the light blinks
The Free TV will reconnect to the signal, and off you go!
Let me know how it goes.

tetdeuf81

Honestly, you're doing great because with Free they can have a website but it won't be useful.
I even tried the chat support and they left me in trouble.
It's been three days that I'm going around in circles trying to figure out why, how????
Thank you so much!!!

bobylashy

merci gars, tu m'as sauvé la vie

flora

Which button do you press on the Wi-Fi box? I don't see any!!

Bassoma

Necron ... you should stop smoking the carpet!
Pressing a box won't solve anything!
At least if you were telling us to press a button ... OK ... but specifying which one!
But honestly ... pressing a box!!! It's crazy!!!

Réponse 9 / 41

tdl

Great, thanks Danboy for this magic trick.
Best regards
Thierry

Réponse 10 / 41

fifionafa

I have the same issue, I have performed several hard reboots and reboots of the boxes. After resolving the problem of being stuck at step 2, I managed to finalize everything via ethernet but as soon as I switch back to wifi, I get stuck on "network"...
What should I do?

benpompier

Hello, same problem as you fifionafa.
I resolved the issue from step 2 by doing a hard reboot via the yellow cable.
Now the HD box is stuck on "NETWORK," so I tried the same maneuver several times without success.
What should I do? Is it Free that's acting up or am I the one who's an idiot...

tonyyayo > benpompier

THE SOLUTION: Turn off the Freebox electrically, turn it back on by pressing the middle button (with a round symbol) for 5 seconds, and the Freebox will reset itself ;)

Zstorm > tonyyayo

Tonyyayo's solution is the right one, I confirm
Thank you.

Réponse 11 / 41

kheled

Hello,
Same for me, the dreebox HD is stuck on network.
I have updated it many times, it goes through the network, but as soon as I reconnect using CPL, it gets stuck on network.

Réponse 12 / 41

toulousain

My reply

after trying all the solutions proposed here, sometimes it works, then it doesn't work anymore and then it works again...

I remembered that I had "orange" plugs...

I remind you that I am with Free today!

So I plugged in the "orange" plugs and it works perfectly.

It’s definitely the Free plugs that are garbage.

I ran tests with the direct ethernet cable... from the Free box to the Free HD... also perfect.

So it's not the internet connection that was acting up but those damn Free plugs.

There you go...

PS: my HD box was stuck on network.

Réponse 13 / 41

luc

Hi,
I don’t know if you’re aware, but last week there was a firmware update for the Freebox HD (TV box) and it caused a lot of bugs for the box. You should check the ADUF site (a site for Free subscribers) and you’ll understand that this happens with their updates. Personally, I had the same issue with the display freezing on “rock'n'roll” and on network; I managed to solve this problem after a hard reboot (twice) and 6 times the update of this notorious HD. Good luck! (Note: you need to do this update with the Ethernet cable connected to the Freebox.)
Best regards.

Réponse 14 / 41

xav

Since last night I've been stuck on the network, is it working for you or what?

Réponse 15 / 41

GGYE

I tried this at home and it worked.

Good luck

Réponse 16 / 41

killATfornia

thank you for your help

it worked for me too

thank goodness the forum is there

Réponse 17 / 41

mat2786

Good evening, I'm having the same problem as you, my Freebox HD is stuck on network, I've tried everything: reboot, hard boot, and nothing works, what should I do???
I don't understand what you're explaining a bit higher
"Hello everyone, I had the same problem recently. Here's how I proceeded:
press and hold the Wi-Fi box of the Free ADSL connected to the computer for 5 seconds and release: the light blinks
press and hold the Wi-Fi box of the Free TV for 5 seconds, the light blinks
The Free TV will pick up the signal again, and that's it!"
What do you mean by pressing the Wi-Fi box of the Free ADSL for 5 seconds because there is no button!
And what do you mean by pressing the Wi-Fi box of the Free TV for 5 seconds, which button is that?
Thank you for your help.

Necronembourg

Here, take a look:

http://www.tvfreeplayer.com/tutoriels/aiolia/Freeplugs/P1000955.JPG

This is the freeplug box, logically you have 2: one connected to your free box from the PC; and one connected to your free TV box.
These boxes need to connect to each other, it's through them that this darn network we’re all looking for passes. If "network" stays on the screen, it just means these 2 boxes are not connected to each other via wifi.
If you have this model of box, look closely: one green LED and one red, a small black button.
The trick: press the small black button on the freeplug connected to the computer for about 5 seconds, then release it; a LED will blink
Then do the same operation with the freeplug connected to the TV, a LED will blink.
At this point, the network should reconnect between the two freeplug boxes.
Keep me posted if it works again or not.... good luck!

Réponse 18 / 41

lockdaveram

Indeed, this manipulation works very well! Thank you very much for the information. However, for my part, the red LED did not light up; I just released the button when the Freebox HD displayed "Step 1."

Réponse 19 / 41

Dement

still stuck on the network at my place too... it’s been two days. I think Free is very behind in terms of customer service, updates, and information to customers...

dissatisfaction is rampant.

Réponse 20 / 41

philo

same for me so well it's free that's messing up we need to wait

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Freebox HD stuck on "network"

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