Issue with the WAN miniport (PPPOE) Solved

Question

Hello,

So until 2 hours ago I had internet with a so-called high-speed connection (about 2.9 gigas) and suddenly nothing, except a very low speed.
When I connected to the internet, I activated the broadband port via the WAN miniport (PPPOE) which gave me a good speed.

My problem is, when I try to connect my PC tells me it's trying to connect and then after 30 seconds it indicates an error 678 and then attempts to reconnect but to no avail...

I attempted to reinstall my Alice Box => to no avail, it tells me (the installation wizard) that my PC does not detect my Alice Box, please unplug your ethernet cable and restart the process... anyway, as I told you, to no avail...

Question:
What should I do?
Is it my PC that has a problem?
Is it my Alice Box that has a problem?
Should I format my PC?

Anyway HELP because I don't know what's going on.

Thank you for your responses,
Yann

Configuration: Windows XP Internet Explorer 7.0

@samsara · Accepted Answer

I just saw a problem you solved that is practically the same as what happened to me,
as well as the WAN miniport PPPOE issue

"Up until 2 hours ago, I had internet with what is called high speed (around 2.9 gigabytes) and suddenly, nothing, except a very low speed.
When I connected to the internet, I activated the broadband port via the WAN miniport (PPPOE) which gave me a good speed.

My problem is that when I want to connect, my PC tells me it is trying to connect and then after 30 seconds indicates that there is an error 678 and then retries to connect but in vain... "

Could there be a connection between the three? However, the error number indicated is 815 in Belgium

Sorry to bother you again, but after struggling so much.. I might soon attack the cliff!!!!

jjpot · Answer

Hello,   perform a simple reset, then if necessary, a factory reset of the alicebox.

Yannounai · Answer

Thank you for your response, I will do that, so it's indeed my Alice box that has a problem.  Phew ;)   Best regards  Yann

fab0326 · Answer

Hi everyone,
Since acquiring my Dell Dimension 9100 running Win Vista, I have never managed to connect to the internet via a wired Speedtouch modem. The issue is the WAN miniport (sstp) whose drivers are said to be missing in the device manager. Where can I find these drivers? What should I do? I have a second network card (Intel (R) 82566DC Gigabit Network Connection), can I connect to the internet using this card? How?
I have searched everywhere for drivers (Dell, Microsoft,...) and found no results.
Thanks for your help, everyone.

jjpot · Answer

I found this; it's at Alcatel or Thomson that you need to look for
which model, the Speedtouch? Reference and USB or Ethernet?

http://www.thomson.net/GlobalEnglish/Products/dsl-modems-gateways/windows_vista_support/Pages/default.aspx

fab0326 · Answer

The thing is, I have another PC connected to this modem and it works fine, but as soon as I connect the Ethernet cable to the Dell, there’s no way to establish a connection.
Do I need the Speedtouch drivers on the Dell?
Thank you.

fab0326 · Answer

I have this information about the modem but I don't know where to find drivers compatible with Vista Business 32. Thanks for the help.

Product Name: SpeedTouch 5x6

Serial Number: CP0623DT335

Software Release: 5.4.6.0

Software Variant: BU

Boot Loader Version: 1.0.6

Product Code: 3594265A

Board Name: BANT-V

fab0326 · Answer

Unfortunately, it doesn't work, the modem is a Speedtouch Thomson, the 536v6 without USB. Where can I find the right drivers for Vista 32? Thank you

fairy · Answer

Hello, reading your discussions reassures me! I have the same problem with my connections via WAN miniport (pppoe) error 815 appears and sometimes other error numbers as well, I've tried everything I think... I was on high speed now I have to settle for a remote connection... and still I can't do it in most cases! Please! Help me if you can! Thank you.

montagne · Answer

Hello, I have the same problem, but I have two connections: a local network or high-speed internet connection that I use to connect and another high-speed one that uses this PPPoE WAN miniport that is causing issues and whose origin I am not aware of.
Have you been able to solve your problem? If so, could you share your solutions with me?
Thank you
Christian

gyonyx · Answer

I ignore the miniport connection and I refresh my network by clicking on the network icon located at the bottom right of the screen, and I troubleshoot the connection issue, and it works.

olivia · Answer

Hello, helpppppppppp nothing written above works, I have the ! in front of wan miniport sstp, my connection is slow, I uninstalled this pack 1 but every time I boot up there's a bug, please help me.

lavercq · Answer

Same problem as all of you...!
Connecting to broadband connection
Connecting via Miniport Wan (PPPOE)...

Error while connecting to Broadband connection
Error 678: The remote computer did not respond.
For assistance, click on More information
or search for this error number in the help and support center
Call back Cancel More info

Personally, here's how I proceeded:
In the bar at the bottom of the screen (I'm on XP), I right-clicked on the network connection icon, then opened network connections, there were two types of connections there:
-broadband
-Local area or high-speed Internet

I then canceled the broadband connection (right click, and cancel the default setting for this connection)

That's it!
But, I don't know why this connection was assigned as the default connection...!
I hope this will help others who are as troubled as I was.
Hello to all the unfortunate friends, may peace return to your screens and smiles to your faces!

Issue with the WAN miniport (PPPOE)

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