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Cannot use my CTP18 tablet with MeetingBAR

KoffiAbidjan1 Posted messages 3 Registration date   Status Member Last intervention   -  
KoffiAbidjan1 Posted messages 3 Registration date   Status Member Last intervention   -

Hello,

I want to reconfigure my CTP18 tablet to the MeetingBar A20 in our meeting room. At the start, we could control the meetings (volume, speaker switch, etc.) via the tablet, but for a while now we can't manage anything.

I did a reset but I am stuck on a blank page on the tablet.

Could you assist me?

3 answers

  1.
    Didi64_549 Posted messages 2832 Registration date   Status Member Last intervention  
     

    Hello,

    Try to hold the Reset button located behind the tablet for about 10 seconds, then release it when the screen goes black and let it restart without touching anything, and see if it restarts.

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  2. KoffiAbidjan1 Posted messages 3 Registration date   Status Member Last intervention  
     

    I did the RESET but it remains stuck on the white interface for selecting a meeting room, and I don’t see anything to press

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    1. Didi64_549 Posted messages 2832 Registration date   Status Member Last intervention  
       

      Re,

      This means that the firmware of your tablet does not load the Teams interface.

      Try unplugging the power supply of your CTP18 Tablet completely, then hold the Reset button + the Power button for 15 seconds, but release only when the screen goes completely black and let it reboot completely for one to two minutes.

      Also verify the compatibility of the firmware.

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  3. KoffiAbidjan1 Posted messages 3 Registration date   Status Member Last intervention  
     

    I’ll try again and I’ll get back to you if nothing changes in the results.

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