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Unable to connect to WiFi

Choukie99 Posted messages 14 Registration date   Status Member Last intervention   -  
Choukie99 Posted messages 14 Registration date   Status Member Last intervention   -

Hello everyone, since the update the wifi has disappeared and is not working anymore. Its update is stuck and I can't uninstall it, nothing works. Neither Ethernet. (Dell Inspiron). Thank you in advance if you have any solutions.

1 answer

  1.
    Clarckos Posted messages 10054 Registration date   Status Contributor Last intervention   928
     

    Hello.

    Could you please provide us with the exact model of your Dell Inspiron?

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    1. Choukie99 Posted messages 14 Registration date   Status Member Last intervention  
       

      Hello Inspiron P133F Dell Inspiron 16 7640 and 7645 2-in-1 laptops

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      1. Clarckos Posted messages 10054 Registration date   Status Contributor Last intervention   928 > Choukie99 Posted messages 14 Registration date   Status Member Last intervention  
         

        In any case, you will need to borrow a computer from someone close, go and get the drivers to put them on USB sticks.

        Link to Dell's driver support:

        https://www.dell.com/support/product-details/fr-fr/product/inspiron-16-7640-2-in-1-laptop/drivers

        Click on "Select drivers"


        Then in what follows:

        - "Category" > choose "Network"
        - "Operating system" > Choose what you have: "Windows 7, 10, 11 or other"


        In what will appear below, choose and download the most recent version.

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      2. Choukie99 Posted messages 14 Registration date   Status Member Last intervention   > Clarckos Posted messages 10054 Registration date   Status Contributor Last intervention  
         

        Okay, thank you, and then I plug the key into the computer and start the driver installation.

        The problem is that the driver refuses to uninstall, showing a red exclamation mark in the application manager. Is this going to block the new driver?

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