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Neural Filters

blairsy Posted messages 2 Registration date   Status Member Last intervention   -  
ReliableBird29 Posted messages 160 Registration date   Status Member Last intervention   -

Hello,

Neural Filters are no longer working for me for more than a month!

Am I the only one with this issue?

I am a subscriber to the Adobe service...

Thank you for your feedback


3 answers

  1.
    ReliableBird29 Posted messages 160 Registration date   Status Member Last intervention  
     

    Hello,

    This issue is generally related to software permissions, version compatibility, local cache, or network connectivity. It is not a widespread phenomenon.

    1. Check the status of your subscription on the Adobe website and in the Creative Cloud desktop app to confirm that it is active and that it includes Neural Filters.

    2. Update Photoshop to the latest version.

    3. Clear the Neural Filters cache by deleting the contents of the folder:
      C:\Users\[YourUsername]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP

    4. If the problem persists, you can try reinstalling Photoshop or contact Adobe Support directly.

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  2. blairsy Posted messages 2 Registration date   Status Member Last intervention  
     

    Hello

    Thanks for the response!

    I’ve tried everything without success!

    So I called Adobe support: Response: It’s not a known issue and the Adobe teams are working to fix the problem in a future update.

    Bravo Adobe!! paid software via subscription and down for a month...

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  3. ReliableBird29 Posted messages 160 Registration date   Status Member Last intervention  
     

    Hello,

    Oh dear, I’m really sorry to hear that… May the sky protect you.

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