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HP Printer on Windows 7

Pascaloup4 Posted messages 1 Status Member -  
Didi64_549 Posted messages 2835 Registration date   Status Member Last intervention   -

Hello, my neighbor bought an HP Deskjet 4222e printer at Super U.

The salesperson told her that it would work.

My neighbor asked me for help with the installation.

When I start the installation, there's a step where I need to select the operating system, and I don't have Windows 7. It starts at Windows 8.

What should I do?

Thank you

2 answers

  1.
    MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   18 966
     

    Hello,

    It is not compatible with Windows 7!

    https://www.hp.com/fr-fr/shop/product.aspx?id=60k29b&opt=629&sel=prn

    http://www8.hp.com/h20195/V2/GetPDF.aspx/c08706076

    You can try with the driver meant for Windows 8 or others, but it's strange, because Windows 8 is not listed in the compatible systems on the manufacturer's link!

    The various drivers are available at the link below.

    HP DeskJet 4222e All-in-One Printer Software and Driver Downloads | HP® Support

    https://support.hp.com/be-fr/contact

    HP DeskJet 4222e User Manual (French - 83 pages)

    Consider a refund if possible.

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  2. Didi64_549 Posted messages 2835 Registration date   Status Member Last intervention  
     

    Hello,

    Bring it back in the packaging with the receipt, as the new printers start from Windows 8 up to 11, especially if it's written on it.

    With the refund, she should check in a large store like Carrefour, Leclerc, etc., and make sure to look at the compatibility.

    Have a nice day.

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