View original (French)

HP Laptop WiFi

juliette4070 Posted messages 121 Status Member -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -

Hello

My HP laptop disconnects from the WiFi as soon as I open an application.

Can you help me? Thank you

25 answers

  • 1
  • 2
  1. jeannets Posted messages 28398 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     

    Hello,

    You also need to participate a bit to get help, by helping us.

    -- What is the model of this HP..? What version of Windows..? How old is it..?

    -- What application is causing the Wifi to crash..? Or is it for all applications..?

    What is the distance between the BOX and the PC..? And the number of walls or concrete slabs..?

    Is the wifi a shared connection from a phone..? Or is it a BOX from an ISP..?

    There are 9 questions.

    0
  2. juliette4070 Posted messages 121 Status Member
     

    Sorry for not providing the details.

    It's a HP portable Laptop 15-FC0082NF equipped with Windows 11 purchased in April 2025.

    The wifi disconnects regularly after about ten minutes of use no matter the application (banking, messaging, etc.).

    The computer is 3 meters away from the box without any walls. At first, I thought it was the box, but it was replaced with a Livebox5 and the same problem persists.

    0
  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    what is the version of W11?

    in search, type WINVER and click on Open

    example in image:

    also check in the device manager if you have any alerts (? or /!\) yellow

    cya

    0
  4. juliette4070 Posted messages 121 Status Member
     

    No alerts

    Windows 11 version 24H2

    0
  6. juliette4070 Posted messages 121 Status Member
     

    Windows 11 Version 24H2 operating system 26100.4652

    0
  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    post 1 screenshot of your device manager ==> click here

    @+

    0
  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    ok, look at what you have in ==> network cards for the WIFI device

    check the date and version of the driver, and post a screenshot

    example in image:

    @+

    0
  11. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    Re

    You have the latest driver...

    Is it just your PC that has the disconnection issue?

    @+

    0
  12. juliette4070 Posted messages 121 Status Member
     

    Yes, no problem with the smartphone, the smart TV, and the tablet.

    0
  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    ok, and have you had this issue since you bought the PC in April?

    @+

    0
  14. juliette4070 Posted messages 121 Status Member
     

    Yes, but since I was hospitalized for a long time, I couldn't take care of it before.

    0
  15. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    Hey

    Alright, but I don't see how to solve your problem...

    Since it's still under warranty, you should go to the store where you bought it and report the issue with the Wifi.

    See you+

    0
  16. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    Right-click on the card --> Realtek RTL8852BE-......
    Properties
    Details tab
    In Property, select --> Hardware IDs
    Post this no. in your next message.
    Example image:

    0
  17. juliette4070 Posted messages 121 Status Member
     

    Thank you for the advice. That's what I'm going to do. Have a good evening.

    0
  18. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    you're welcome

    see you later

    0
  20. jeannets Posted messages 28398 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     

    It seems to me that you are returning photos (not very readable) instead of screenshots which are much more relevant in terms of information.

    This can be done with the "screenshot" utility.

    0
  21. juliette4070 Posted messages 121 Status Member
     

    I can't manage with the utility and I'm posting with my mobile phone because it keeps disconnecting on the computer????

    0
    1. jeannets Posted messages 28398 Registration date   Status Contributor Last intervention   6 603
       

      So it doesn't disconnect only with Wi-Fi... it's also the case for "Screenshots"... it might hide other things.

      0
    2. brupala Posted messages 111146 Registration date   Status Member Last intervention   14 448
       

      Hello,

      Can you visualize the Wi-Fi signal reception level?

      The command netsh wlan show interfaces can provide information:

      Example:

       > netsh wlan show interfaces There is 1 interface on the system: Name: Wi-Fi Description: Intel(R) Wi-Fi 6 AX201 160MHz GUID: 0dd7a875-192f-4e84-b3c9-34cc6be695aa Physical Address: 34:2e:b7:4a:62:17 Interface Type: Primary Status: connected SSID: PA2 Access Point Identifier SSID (Service Set Identifier): 9c:53:22:32:9c:83 Band: 5 GHz Channel: 36 encryption Connected akm: [ akm = 00-0f-ac:08, encryption = 00-0f-ac:04 ] Network Type: Infrastructure Radio Type: 802.11ax Authentication: WPA3-Personal (H2E) Encryption: CCMP Connection Mode: Automatic Connection Reception (Mbits/s): 1153 Transmission (Mbits/s): 865 Signal: 82% Rssi: -61 Profile: PA2 QoS MSCS configured: 0 QoS card configured: 0 QoS mapping allowed by policy: 0
      0
  • 1
  • 2