Video playback issue from a PC via Multimedia Server on a box
Solvedjeannets Posted messages 28329 Registration date Status Contributeur Last intervention -
Good evening,
I have had a Freebox Revolution at home for a long time, and I installed the TVersity Media Server (1.9.2) software on my Windows 10 PC.
From the Freebox, in the "my disks" menu, I can access the TVersity Server and the hard drive of the PC that I shared on this software with videos and photos. Everything works perfectly. I've been doing this for several years with my Windows 10 PC and even the latest PC on Windows 11.
Movies play well on my television, and I can even choose the language and whether to include subtitles for certain films.
I wanted to do exactly the same thing at my mother-in-law's (88 years old) who is with Orange with a TV box and the same television as mine. Everything is also networked.
I installed the same TVersity software (same version) on her Windows 10 PC and shared the video and photo folders to allow her to access them from the multimedia menu of her Orange TV box.
From her box, under the "Multimedia" folder, then "Ethernet," I can access the TVersity server and see the shared multimedia folders. We are able to view the photos perfectly.
However, the videos - which play very well on my PC, on my Freebox TV, and also perfectly on her own PC - cannot be viewed on the Orange TV box, displaying "unsupported video format" or sometimes the film plays but without sound.
The videos are MKV files with AVC video codec and AC3 (H264) or DTS (x264) audio codec. There's also another one with HEVC video codec and AAC LC audio.
On the other hand, the old family movies that I recorded in MP4 format play very well.
Do you have any idea what needs to be done? On the level of the Orange TV box or the PC? To make it work?
Thank you for your help and advice.
8 réponses
Good evening,
In my opinion, it’s the required codec that isn’t installed on your mother-in-law's PC...
If I understood correctly, the movies are in *.MKV...?
I would recommend K-Lite_Codec_Pack_1901_Full
https://www.codecguide.com/download_k-lite_codec_pack_full.htm
There you go for a start...
Thank you, but as I said, the video files play perfectly on my mother-in-law's PC.
I have, of course, installed all the necessary codecs for that... including the one you mentioned.
I don't understand at all... What's the problem, who is the intruder..?
It may be necessary to update TVersity; because now, it's version 3.8... the DTS, for example, has sometimes been applied a little later since 2015..
Hello, if I can contribute, I have an old television and an Orange decoder, not to be confused with the internet box. There is no need for this RTversity server. With the remote control of the decoder, click on "menu," then on "see more," you will reach "media center." Click to communicate with your computer and its content. I don't have any MKV files in my videos to get an answer.
"The donkeys change their minds, not the idiots."
Please remember to mark your message as "resolved" if that's the case.
Hello, you used this old software that was designed for Playstation players and also allowed you to view videos from your PC; it has a conversion module. Unless your mother-in-law is still into video games and prefers a simplification, I suggest she try out the recent features from Orange with the decoder remote, which currently allow you to view all the content from your PC. I assume Free, in the name of competition, offers the same functions.
It's the "TV Box" that is the TV decoder... we should see an HDMI port on it..?
This LiveBox must have a name or a model number..?
Here is an informative link about "SagemCom"
A chapter towards the end titled "Using the media center" provides details on the source, connection... USB or Ethernet on LiveBox... Through the content using a free software that you can download from assistance.orange.fr by typing "Media Center:
It seems that there is dedicated software for this...
If the TV is a Smart TV... connected, it should be possible to install VLC which allows viewing all kinds of videos... MKV files being somewhat separate, they are not included in the standard video decoding.
Moreover, there are many articles: How to play all .mkv with TVersity
VLC is what I use on a Sony
https://www.aiseesoft.fr/resource/alternative-vlc.html#part1
Good link sagem.com page of Jeannets for "media center" that plays MKV!!! worth a look
Reminder: MKV is not a codec but a container for various audio, text, and video codecs
You can watch MKV files on your Windows or Mac computer if you have the required MKV file player. However, since the MKV format is not an industry standard, not all media players can open them. In fact, your native Windows Media Player may struggle to handle MKV files, playing videos without sound.
Learn more: https://www.movavi.com/fr/learning-portal/mkv-file.html?msockid=2e322b504fab6d0524943e8f4eff6c44 © Movavi.com
Thank you ...
Yet this documentation on the "Sagemcom" clearly states:
Supported multimedia file formats • Image: jpg, gif, png, bmp. • Audio: MP3, WAV, OGG (.oga), FLAC, MPEG4, Quicktime, ADTS. • Video: ts, trp, mpg, mpeg, m2ts, vob, avi, mp4, mkv, mov, qt, mts, m4v, dmf.
Decoding of the following video standards • MPEG4 AVC level 4, MPEG4 AVC Level 3, MPEG2, XVID, HEVC HD/4K, VP9.
Decoding of the following audio standards • MPEG ½ layer 3, MPEG1 layer ½, MPEG2 layer 2, MPEG4 AAC, MPEG4 HE-AAC V1, PCM/LPCM, Dolby Digital AC3, Dolby Digital + (AC3 and AC3+), FLAC, Vorbis.
And a video file with the following characteristics cannot be played: MKV type file with AVC video stream and E-AC-3 audio stream.
Whereas the same video converted with these characteristics works: MP4 file, AVC video stream and AAC audio stream.
Hello,
If the Livebox is the limiting factor, there's nothing we can do about it.
Besides the Livebox itself, a number of more or less "Smart" TVs allow access to the contents of a PC without going through the Box, provided that there is a network connection and that the DLNA functionality is enabled on both the TV and the PC.
If we have to go through the Livebox, consider, as suggested in <10>, an "Orange" media server.
I used Twonky in the past, which worked very well on Orange Boxes but has since become paid; it seems that the Orange Media Center is no longer available and has been replaced by Serviio.
https://livebox-news.com/orange-france-telecom/internet/media-serveur
Plan B, which has a cost, involves using a TNT recording adapter and an external disk, where any codecs will be read by that adapter (without going into details, I have one, as well as a real multimedia bridge that plays all my movies, which the former does not, illustrating the role of the hardware in these codecs).
His TV is DLNA but it’s not a Smart TV.
Otherwise, it's just to occasionally pass him some movies, so we’re not going to invest.
So, I use VLC to convert MKV files with their recent codecs to basic MP4. It’s very slow because it converts at playback speed, but it’s free and it can run overnight.
I tried MediaCoder and QWinFF, but those are paid or they crash the PC after a while. And I haven't found any others that are completely free.
Yes, we can understand this reading, but we need to delve deeper into the composition of a video file... Indeed, several files may be in MP4 format and within that batch, only one might not be playable...(???) The reason lies in the encoding of the file, the codecs; MP4 is a container that can hold different encodings.
This is what the second sentence says... this leads to the conclusion that all video files would need to be re-encoded to be playable on your system... Otherwise, you need to find a player that can handle these types of encodings... These topics are quite prevalent on the forum... Especially among video enthusiasts...
To know more, you should analyze these files with the "MediaInfo" utility installed on your PC... Right-click on the file==>view==>text and paste all that text here... We'll know, but it won't change anything about your media library...
-- That said, I don't have all these complications on my TV... It's my TV that directly decodes the file (which comes via the network) from a NAS server on the same network using the VLC application... (I don’t have 4K)
