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M6 replay and streaming: sound but green screen!

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Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention   -  
bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   -

Hello,

When I want to watch a movie or a series on M6 streaming and replay, I have sound but the screen is green (laughs). My question is the following: what can I do?

Thank you very much and best wishes,

Regards from Brittany!

Laurette


4 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello.

    If you are watching the replay on your PC via a web browser, disable the hardware acceleration of the concerned web browser.

    https://www.malekal.com/desactiver-acceleration-materielle-3d-chrome-edge-firefox/

    bazfile
    Moderator/Security Contributor.
    A greeting, a reply, a thank you are always appreciated.

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    1. Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention   1
       

      Hello bazfile,

      Thank you very much for your help and responsiveness, that's really kind of you.

      I started looking into it, I’ll get to it tomorrow because I’d like to be able to watch videos from time to time. It's on a tablet but that shouldn't make much difference. On my PC, I have Microsoft Edge and apparently, on the tablet, it’s Chrome.

      I’ll keep you updated, thanks again and have a good evening,

      Laurette

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      1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention  
         

        OK.

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      2. Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention   1 > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
         

        Hello bazfile,

        The issue seems to be with M6. I wasn't able to do what you advised because I don't see the same options in the system settings at all. Neither on Google Chrome nor on Microsoft Edge. It's okay, I'll go back to YouTube to watch movies ;-)

        Thanks again and take care,

        Laurette

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      3. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention  
         

        See you on CCM.

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  2. MPMP10 Posted messages 47331 Registration date   Status Member Last intervention   18 956
     

    Hello,

    09/04/25

    Watching replay videos or live content on M6+ may be disrupted on Mozilla Firefox. You may encounter a black screen or a continuous loading loop. We recommend using an alternative browser (Google Chrome, Microsoft Edge...) to continue watching your content. Our teams are working to understand the root cause of the problem and to resolve it as quickly as possible. Thank you for your understanding.

    ◉ 25 Reports (<24h)

    April 16, 2025 at 00:46

    April 16, 2025 at 00:43

    April 15, 2025 at 21:31...

    https://www.totalbug.com/6play/

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  3. Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention   1
     

    Hello,

    Thank you, but I am not on Mozilla Firefox; I am using Google Chrome on the tablet (where the problem is) and Microsoft Edge on the laptop. On the latter, I can't watch videos.

    Thank you very much for your support :-)

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    1. MPMP10 Posted messages 47331 Registration date   Status Member Last intervention   18 956
       

      Hello,

       Our teams are mobilized to understand the root cause of the problem to resolve it as quickly as possible. Thank you for your understanding.

      This is a malfunction on the M6 group's servers!

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  4. Soleil-Vert56 Posted messages 6 Registration date   Status Member Last intervention   1
     

    Hello,

    Oh alright! Thank you very much :-) I have almost the same issue with TF1+ replay, I can't watch all the videos and if I pause one, it's impossible to watch it again, to pick up where I left off. It's not a big deal, I will keep myself busy in other ways, thanks again!

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    1. MPMP10 Posted messages 47331 Registration date   Status Member Last intervention   18 956
       

      You're welcome.

        Veve April 15, 2025 at 10:50 AM No more TF1 or M6 since last night in digital in La Clusaz

      https://www.totalbug.com/tf1/

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