hp deskjet 4130e Solved

Question

Hello, I have a problem: my scanner HP DeskJet 4130e hasn't been working lately. I've tried all the techniques to fix it, but nothing works. Does anyone have a solution? Especially in Windows 11 services, I absolutely have no scanning or image acquisition options? Thank you in advance for your solutions!

brucine · Answer

Hello,  I'm not even sure that the WIA image acquisition service needs to be enabled and automatic in the presence of third-party scanning software that includes its own Twain drivers, but it doesn't hurt to check whether the optional feature is installed (and of course, then check that the HP scanning software is installed as well).

Carlespatrick · Answer

it's not working, I still have this kind regards

epango · Answer

Hello, Do you have an HP account? If not, create an HP account and you will be able to scan with HP Smart without any issues.

Carlespatrick · Answer

no, nothing works....

epango · Answer

Try to access your HP account from your session. If you remember your password, enter it. Otherwise, create a new password. Successive updates to HP Smart mean that you can no longer scan using HP Smart unless you have a functional HP account. If that's the case, just launch HP Smart and click on Scan

kaneagle · Answer

Hello, Reinstall the driver --> DeskJet 4130e

kaneagle · Answer

@Carlespatrick If you have solved the problem, please share the solution and don't forget to mark the subject as resolved.

Carlespatrick · Answer

Hello Currently, I have not resolved the issue at all I only saw that it's due to the Windows updates If anyone has the solution thank you in advance Carles

kaneagle · Answer

@Carlespatrick  I only saw that it is due to the Windows update Have you tried the driver anyway?

Carlespatrick · Answer

good evening I have reinstalled everything and still the Windows WIA scanning is still in red and there is no scanning...

kaneagle · Answer

@Carlespatrick Uninstall and reinstall the printer properly.  Download and install --> Revo Uninstaller Run it as an administrator Uninstall all products of the HP printer Follow the tutorial closely to uninstall everything properly including residual folders and keys. For the residual scan, check --> advanced mode Restart the PC.   Disconnect the USB cable from the PC Turn on the printer Start the driver setup --> HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webpack.exe Connect the cable to the PC as soon as you are prompted.

Carlespatrick · Answer

hello I followed your instructions exactly and the scanner still doesn't work carles

epango · Answer

What happens when you launch HP Smart?

Carlespatrick · Answer

The printer is working fine, impossible   access to scanning and when I start HP Doctor it tells me (see image)

epango · Answer

Try what is indicated here

kaneagle · Answer

@Carlespatrick Maybe irrelevant, but check the Windows Image Acquisition (WIA) service. Press Windows + R Type --> services.msc and hit OK   Double-click on --> Windows Image Acquisition (WIA) Check that the service status is running and set to automatic in the startup type.

Carlespatrick · Answer

I have no WIA directory on the service

kaneagle · Answer

@Carlespatrick Press Windows + R Type --> control panel and OK 1- Click --> Turn Windows features on or off 2- In the window, check --> Print and Document Services 3- OK. The service will be installed. Example image:   -------------------------------------------------------------------------------------------------------------- Is Windows up to date? Press Windows + R Type --> winver and OK What is the version? Example image:   -----------------------------------------------------------------------------------------------------------------

Carlespatrick · Answer

Hello, I still can't use the scanner. Attached is the reference.

kaneagle · Answer

@Carlespatrick The image regarding the version is unreadable. Please post the 2 version numbers. Is the document printing and scanning service properly installed?

Carlespatrick · Answer

yes, everything is installed

kaneagle · Answer

Is Windows up to date?

Windows key + i
1- Click on --> Windows update
2- Search for updates
3- Click on Advanced options
4- Check under optional updates.

Example images:

-------------------------------------------------------------------------------------------------------------

Carlespatrick · Answer

hello I succeeded but by using wifi now I can scan thank you for your efforts in finding a solution carles

kaneagle · Answer

I succeeded but by using the wifi  Glad that it works with the wireless. If there's still a problem with the cable, it might be defective or try a different USB port. If it persists, consider getting a new one. Have a nice day.

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