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Hp deskjet 4130e

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Carlespatrick Posted messages 38 Status Member -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -

Hello,

I have a problem: my scanner HP DeskJet 4130e hasn't been working lately. I've tried all the techniques to fix it, but nothing works. Does anyone have a solution?

Especially in Windows 11 services, I absolutely have no scanning or image acquisition options?

Thank you in advance for your solutions!


24 answers

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  1. brucine Posted messages 24861 Registration date   Status Member Last intervention   4 171
     

    Hello,

    I'm not even sure that the WIA image acquisition service needs to be enabled and automatic in the presence of third-party scanning software that includes its own Twain drivers, but it doesn't hurt to check whether the optional feature is installed (and of course, then check that the HP scanning software is installed as well).

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  2. Carlespatrick Posted messages 38 Status Member 1
     

    it's not working, I still have this

    kind regards

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    1. brucine Posted messages 24861 Registration date   Status Member Last intervention   4 171
       

      Is the WIA service activated this time?

      I don't use HP Smart, but it apparently suggests using the HP Twain driver installed by the HP scanning software instead of the Windows WIA driver as I had suggested.

      Additionally, HP Smart may not necessarily be a good idea. Have you tried installing the Windows 11 drivers and scanning software for the model from the HP website without going through it?

      https://support.hp.com/be-fr/drivers/hp-deskjet-4100e-all-in-one-series/model/2100187860

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  3. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     

    Hello,

    Do you have an HP account? If not, create an HP account and you will be able to scan with HP Smart without any issues.

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    1. Carlespatrick Posted messages 38 Status Member 1
       

      Hello

      Yes, I have an HP account, but how do I scan from my account?

      Carles

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    2. brucine Posted messages 24861 Registration date   Status Member Last intervention   4 171
       

      Hello,

      I’m not really fond of the idea of HP Smart and having to be connected to all their "utilities" that unnecessarily consume resources just to scan.

      Incidentally, I no longer have an HP printer, but the HP Scan and Capture app works perfectly on my Epson multifunction printer.

      https://apps.microsoft.com/detail/9WZDNCRFHWL0?hl=fr-FR&gl=FR

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      1. Carlespatrick Posted messages 38 Status Member 1 > brucine Posted messages 24861 Registration date   Status Member Last intervention  
         

        The application is currently not available, it tells me...

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  6. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     

    Try to access your HP account from your session. If you remember your password, enter it. Otherwise, create a new password. Successive updates to HP Smart mean that you can no longer scan using HP Smart unless you have a functional HP account. If that's the case, just launch HP Smart and click on Scan

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  7. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    Reinstall the driver --> DeskJet 4130e

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  8. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @Carlespatrick StatusMember

    If you have solved the problem, please share the solution and don't forget to mark the subject as resolved.

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  9. Carlespatrick Posted messages 38 Status Member 1
     

    Hello

    Currently, I have not resolved the issue at all

    I only saw that it's due to the Windows updates

    If anyone has the solution

    thank you in advance

    Carles

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  10. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @Carlespatrick StatusMember

     I only saw that it is due to the Windows update

    Have you tried the driver anyway?

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  11. Carlespatrick Posted messages 38 Status Member 1
     

    good evening

    I have reinstalled everything and still the Windows WIA scanning is still in red and there is no scanning...

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  12. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @Carlespatrick StatusMember

    Uninstall and reinstall the printer properly.

    Download and install --> Revo Uninstaller
    Run it as an administrator
    Uninstall all products of the HP printer
    Follow the tutorial closely to uninstall everything properly including residual folders and keys.
    For the residual scan, check --> advanced mode
    Restart the PC.
     
    Disconnect the USB cable from the PC
    Turn on the printer
    Start the driver setup --> HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webpack.exe
    Connect the cable to the PC as soon as you are prompted.

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  13. Carlespatrick Posted messages 38 Status Member 1
     

    hello

    I followed your instructions exactly and the scanner still doesn't work

    carles

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  14. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     

    What happens when you launch HP Smart?

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  15. Carlespatrick Posted messages 38 Status Member 1
     

    The printer is working fine, impossible

    access to scanning and when I start HP Doctor it tells me (see image)

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  16. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     

    Try what is indicated here

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  17. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @Carlespatrick StatusMember

    Maybe irrelevant, but check the Windows Image Acquisition (WIA) service.

    Press Windows + R
    Type --> services.msc and hit OK

    Double-click on --> Windows Image Acquisition (WIA)
    Check that the service status is running and set to automatic in the startup type.

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  18. Carlespatrick Posted messages 38 Status Member 1
     

    I have no WIA directory on the service

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  19. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @Carlespatrick StatusMember

    Press Windows + R
    Type --> control panel and OK

    1- Click --> Turn Windows features on or off
    2- In the window, check --> Print and Document Services
    3- OK.

    The service will be installed.

    Example image:

    --------------------------------------------------------------------------------------------------------------

    Is Windows up to date?

    Press Windows + R
    Type --> winver and OK

    What is the version?

    Example image:

    -----------------------------------------------------------------------------------------------------------------

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  20. Carlespatrick Posted messages 38 Status Member 1
     

    Hello,

    I still can't use the scanner.

    Attached is the reference.

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  21. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @Carlespatrick StatusMember

    The image regarding the version is unreadable.

    Please post the 2 version numbers.

    Is the document printing and scanning service properly installed?

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