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Hp deskjet 4130e

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Carlespatrick Posted messages 38 Status Membre -  
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   -

Hello,

I have a problem: my scanner HP DeskJet 4130e hasn't been working lately. I've tried all the techniques to fix it, but nothing works. Does anyone have a solution?

Especially in Windows 11 services, I absolutely have no scanning or image acquisition options?

Thank you in advance for your solutions!


24 réponses

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Réponse 1 / 24
brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 

Hello,

I'm not even sure that the WIA image acquisition service needs to be enabled and automatic in the presence of third-party scanning software that includes its own Twain drivers, but it doesn't hurt to check whether the optional feature is installed (and of course, then check that the HP scanning software is installed as well).
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Réponse 2 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

it's not working, I still have this

kind regards
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brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 

Is the WIA service activated this time?

I don't use HP Smart, but it apparently suggests using the HP Twain driver installed by the HP scanning software instead of the Windows WIA driver as I had suggested.

Additionally, HP Smart may not necessarily be a good idea. Have you tried installing the Windows 11 drivers and scanning software for the model from the HP website without going through it?

https://support.hp.com/be-fr/drivers/hp-deskjet-4100e-all-in-one-series/model/2100187860

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Réponse 3 / 24
epango Posted messages 37195 Registration date   Status Membre Last intervention   Ambassadeur 4 270
 

Hello,

Do you have an HP account? If not, create an HP account and you will be able to scan with HP Smart without any issues.
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Carlespatrick Posted messages 38 Status Membre 1
 

Hello

Yes, I have an HP account, but how do I scan from my account?

Carles

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brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 

Hello,

I’m not really fond of the idea of HP Smart and having to be connected to all their "utilities" that unnecessarily consume resources just to scan.

Incidentally, I no longer have an HP printer, but the HP Scan and Capture app works perfectly on my Epson multifunction printer.

https://apps.microsoft.com/detail/9WZDNCRFHWL0?hl=fr-FR&gl=FR

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Carlespatrick Posted messages 38 Status Membre 1 > brucine Posted messages 24411 Registration date   Status Membre Last intervention  
 

The application is currently not available, it tells me...

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Réponse 4 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

no, nothing works....
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brucine Posted messages 24411 Registration date   Status Membre Last intervention   4 105
 

I don't know if HP continues to maintain HP Scan and Capture on the Microsoft Store; if not, go through a third-party portal.

https://www.zdnet.fr/telecharger/logiciel/hp-scan-and-capture-40367833s.htm

The Wia service is located at A, not S.

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Réponse 5 / 24
epango Posted messages 37195 Registration date   Status Membre Last intervention   Ambassadeur 4 270
 

Try to access your HP account from your session. If you remember your password, enter it. Otherwise, create a new password. Successive updates to HP Smart mean that you can no longer scan using HP Smart unless you have a functional HP account. If that's the case, just launch HP Smart and click on Scan
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Réponse 6 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

Hello,

Reinstall the driver --> DeskJet 4130e
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Réponse 7 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

@Carlespatrick StatutMembre

If you have solved the problem, please share the solution and don't forget to mark the subject as resolved.
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Réponse 8 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

Hello

Currently, I have not resolved the issue at all

I only saw that it's due to the Windows updates

If anyone has the solution

thank you in advance

Carles
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Réponse 9 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

@Carlespatrick StatutMembre

 I only saw that it is due to the Windows update

Have you tried the driver anyway?
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Réponse 10 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

good evening

I have reinstalled everything and still the Windows WIA scanning is still in red and there is no scanning...
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Réponse 11 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

@Carlespatrick StatutMembre

Uninstall and reinstall the printer properly.

Download and install --> Revo Uninstaller
Run it as an administrator
Uninstall all products of the HP printer
Follow the tutorial closely to uninstall everything properly including residual folders and keys.
For the residual scan, check --> advanced mode
Restart the PC.
 
Disconnect the USB cable from the PC
Turn on the printer
Start the driver setup --> HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webpack.exe
Connect the cable to the PC as soon as you are prompted.
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Réponse 12 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

hello

I followed your instructions exactly and the scanner still doesn't work

carles
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Réponse 13 / 24
epango Posted messages 37195 Registration date   Status Membre Last intervention   Ambassadeur 4 270
 

What happens when you launch HP Smart?
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Réponse 14 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

The printer is working fine, impossible

access to scanning and when I start HP Doctor it tells me (see image)
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Réponse 15 / 24
epango Posted messages 37195 Registration date   Status Membre Last intervention   Ambassadeur 4 270
 

Try what is indicated here
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Réponse 16 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

@Carlespatrick StatutMembre

Maybe irrelevant, but check the Windows Image Acquisition (WIA) service.

Press Windows + R
Type --> services.msc and hit OK

Double-click on --> Windows Image Acquisition (WIA)
Check that the service status is running and set to automatic in the startup type.
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Réponse 17 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

I have no WIA directory on the service
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Réponse 18 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

@Carlespatrick StatutMembre

Press Windows + R
Type --> control panel and OK

1- Click --> Turn Windows features on or off
2- In the window, check --> Print and Document Services
3- OK.

The service will be installed.

Example image:

--------------------------------------------------------------------------------------------------------------

Is Windows up to date?

Press Windows + R
Type --> winver and OK

What is the version?

Example image:

-----------------------------------------------------------------------------------------------------------------
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Réponse 19 / 24
Carlespatrick Posted messages 38 Status Membre 1
 

Hello,

I still can't use the scanner.

Attached is the reference.
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Réponse 20 / 24
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 

@Carlespatrick StatutMembre

The image regarding the version is unreadable.

Please post the 2 version numbers.

Is the document printing and scanning service properly installed?
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